Rated 4.6 out of 5 by 264
Rated 5.0 out of 5.0 by lou the great Another visit to Melbourne area
I love to stay at this hotel every time I am in the area. Very safe area, rooms are clean, and staff is the best I have seen. Tiffany at the front desk is like a family member as she is so willing to help in any way she can. If you are ever in the area of Melbourne, you wont be disappointed in choosing this hotel!!!!!!!
April 29, 2015
Rated 3.0 out of 5.0 by Neveragainkatie Unprofessional
Before I even checked in I had issues. When I reserved the room under a block rate for a wedding, I was never told that I would be charged 72 hours in advance. More over, I wasn't the person who was called when my card was declined. My financial information should be between me and the entity in which I choose to give my money to. I was upset and embarrassed to know that others were aware of this situation. Upon calling I was told that this was because my phone number was wrong on my rewards account. First off, it wasn't. Secondly, what if I wasn't a rewards member? I gave them my number 3x when making the reservation. It was repeated back and repeated correctly.
When I checked in the floor was soaking wet. Since I knew the hotel was completely booked I knew I couldn't get another room. Instead I called to make sure this wouldn't reflect on my card. I was informed it was due to the heavy rain the day before. I suppose I'm lucky it didn't rain during my stay!! The following day, there was a knock on my door and before I could answer someone came in (not even in hotel uniform -kinda scary!) and informed me it must have been because they cleaned the carpet and it didn't dry fully. Odd, not what I was told yesterday...
Overall I was highly unimpressed with this hotel. I have never had such an experience with a Holiday Inn and will never stay at this location again. Not so long as it remains under this same management.
April 23, 2015