Rated 4.2 out of 5 by 215
Rated 4.0 out of 5.0 by G-dizzle nice hotel
nice hotel, clean rooms, great bed and pillows! however, loud a/c and thin walls.
March 24, 2015
Rated 4.0 out of 5.0 by enoi noisy fan
didn't feel bathroom was cleaned every day .noisy air conditioning fan!
March 23, 2015
Rated 5.0 out of 5.0 by Gram Car Great service
Very nice,, liked the location. Helped us with a taxi.
We liked the little balcony, ate pizza out there for dinner that night. Liked that they had shuttles to the tennis tournament.
March 20, 2015
Rated 5.0 out of 5.0 by timelesssness EXCELLENT FACILITIES AND BEST SERVICES EVER
my family and I had the most plesant experience and stay at this hotel - the beds made us sleep like babies - best beds ever - service by hotel staff was beyond expectations
simply loved our stay at this hotel
Dr Rpgers Govender
March 19, 2015
Rated 5.0 out of 5.0 by sdmi Great location. Nice accommodations.
I was pleased with the staff, service, rooms, and location of this hotel. Rooms were clean. Beds comfortable, and I especially liked the private balcony, perfect for enjoying a morning cup of coffee. The location of the hotel was perfect for my needs. Good restaurants are within walking distance and a grocery store and shopping center are adjacent to the hotel. We took our bikes and biked everywhere that we needed to go while in Palm Desert.
March 18, 2015
Rated 5.0 out of 5.0 by Storygirl The BEST HOTEL EXPERIENCE
Here's the story:
I was in Palm Desert for work (3-2-15# staying at a hotel I had stayed at previously six months before# because it was booked for me by the company # #and a pleasant experience then). At this stay however, it was NOT so pleasant; When there was NO HEAT in my room, no Wi-fi #and needing it for work was imparable!) and then the power went out.... that was the last straw!! I was very dissatisfied by poor customer service and I was not going to stay another night !
I immediately called the HOLIDAY INN EXPRESS.
Making a reservation at 5 a.m. in the morning, I quickly threw my suitcase in my rental car and drove the one block up the street in the wee hours of the morning to the HIE ; When the desk clerk informed me that "check in" was not until 3 pm.... the look on my face was that of discouragment, I was angry, and TIRED because I had a very important meeting at 3 pm and I needed to be able to sleep and shower before my meeting.
Seeing my frustration and knowing I was a Gold Member. Daniel told me to "wait just a moment" to see what he could do. After a few minutes, he handed me a room key, and told me I could go to my room "now".
I could have jumped over the counter to hug him! He was completely professional, sympathizing to my situation and lent a caring ear ...while I told him my horrible experience with the other hotel. Can't say enough about this Hotel! I have NEVER had a bad experience at any of the HIE locations I stay #I travel all over the U.S.# I will not ever stay anywhere else! See you all in Novemeber!! :)
March 15, 2015
Rated 2.0 out of 5.0 by john and pat Needs updating overall
The location is good but the hotel needs to be updated.
The elevator is VERY slow and the room is tired.
The beds were lumpy and uncomfortable compared to many other Holiday Inn Express properties that I have stayed in throughout the country.
The Holiday Inn located a short drive away in Rancho Mirage is more comfortable.
March 13, 2015
Rated 5.0 out of 5.0 by Steve578 Great grounds next to a power sub station
Overall this is what Holiday Inn Express should all be like.
March 13, 2015