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Rated 4.2 out of 5 by 112 reviewers.
Rated 4.0 out of 5.0 by Nice hotel with great value Stay at this hotel usually once a month. Comfortable rooms, adequate breakfast, friendly staff. July 25, 2014
Rated 4.0 out of 5.0 by My Palm Desert Experience Overall I say it was a good stay. As a Platinum member, I was disappointed that at this particular site, there was no "welcoming" goodie. I guess I am spoiled. I always get a "goodie bag" with a water, cookie or some kind of snack. No big deal BUT for me it makes a difference. The room was super clean, and the staff was attentive and friendly. The site has two shuttles. It was also disappointing to find out that the shuttles were to be only use to take and bring people to and from the Betty Ford Center. I needed a ride to another location only 1/2 mile away and could not accommodate me...needles to say my so call Elite status did not make a difference at all. This in particular does not make sense to me...may be someone needs to take a look at this issue. That is all... Thanks July 22, 2014
Rated 2.0 out of 5.0 by Breakfast staff was awesome/ food tasty and served well Room was large but the room smelled of cigarette and was a non smoking room. Very outdated and dingey. Was disappointed in the decor and upkeep of room overall! Enjoyed the pool. Probably would not return due to need for update and remodel needed of rooms! Thought the property in Palm Springs was fresher and more updated, although I never saw that pool!. July 17, 2014
Rated 5.0 out of 5.0 by Great spacy room, very clean. Staff friendly The location of the hotel were perfect for our use. It were clean, nice cool, and the pool were great. Staff were friendly and very accomodating to our needs. Breakfast were good and selection were good. Always coffee ready 24/7 was a great plus. July 15, 2014
Rated 5.0 out of 5.0 by Clean Hotel I would definitely stay here in the future. It was a family oriented hotel. July 15, 2014
Rated 4.0 out of 5.0 by Nice hotel This was one of many Holiday Inn Express hotels I have stayed in, and I would say this one was average for the chain. Nice, pleasant stay, nothing special. Breakfast choices however, were outstanding! Staff helpful also, if a bit unfriendly. July 8, 2014
Rated 5.0 out of 5.0 by check in experience First impression regarding check in is there is no designated area to unload/load luggage. Area in front of door is a fire lane. Ramp for luggage carts only extends to handicapped parking spots. Effectively, guests have to carry luggage from a parking spot, up a few stairs before they can use the luggage carts. When occupancy is high this can be fifty yards or more in 100 degree heat after a long trip. This hotel is a great value to pricing but above is a real inconvenience. July 8, 2014
Rated 5.0 out of 5.0 by Great hotel! We liked the pool and the staff were all friendly. The breakfast was good for continental, and the ice water in the lobby was nice considering the weather. The cookies in the evening were a great bonus! The only problem we encountered was the AC - the room got too hot, but the AC blew cold air right at the bed making it cold. It wasn't terrible, just not the best design. We would stay here again! July 7, 2014
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