Rated 4.2 out of 5 by 118
Rated 5.0 out of 5.0 by HART.RE GREAT STAFF
What made this stay so great was indeed the staff.
It started with Gracie the next morning when we had breakfast it was the best breakfast we ever had in any Hotel and Gracie made it that much more enjoyable. Then there was my favorite customer service person of all time and over the years I have hired my share and that's Gabby, she went above and beyond she is great. Vivian was also great.
Now I know why the staff was so great because they had the best Mgr. and Asst Mgr. Training and helping them along that was Luis and Lupe.
Thank you all so much
August 17, 2014
Rated 5.0 out of 5.0 by pquilis Gran hotel. Recomendado
Hotel super cómodo. Cerca de de Palm Spring. Buena relación costo - servicio. Personal muy atento y siempre dispuesto a solucionar los inconvenientes. Desayuno muy completo. Habitaciones amplias y limpias.
August 12, 2014
Rated 3.0 out of 5.0 by Deb1309 Not the Best
The evening desk clerk was not friendly. Upon arrival a woman was being put into a squad car. There is not a drive up easy transport of luggage, we had to go around and when we did the sprinklers came on flooding the side walk we had to pass through. I had to return to the car to put the parking pass on the dash. I didn't hear her say that - it was only after getting to the room ready to rest that I saw the slip of paper that said "Parking Pass" so I had to return to the car and I was exhausted by then. To top it off the bed was old and not comfortable and the door was extremely heavy and difficult to open every time - I suppose that's good if there's a fire but not so good for me, and I'm a fairly strong woman. I will say that the morning staff was much friendlier and the breakfast was fine.
August 6, 2014
Rated 2.0 out of 5.0 by candelabra fair
poor customer service, dirty pool, old carpet , noisy elevator. Excellent breakfast.
August 4, 2014
Rated 4.0 out of 5.0 by Dennis70 Nice Hotel
Good place to stay. Very clean. Sink area and shower are a little tight. Could not turn AC below 70.
August 3, 2014
Rated 5.0 out of 5.0 by mdml clean and comfortable
i had a very nice stay for five days.The staff were all very friendly and the room was very clean and fresh looking. on the beds were two pillow choices so that was nice to see. the free breakfast was really good with many choices including a pancake machine.
July 28, 2014
Rated 4.0 out of 5.0 by Pumpkin patch Nice hotel with great value
Stay at this hotel usually once a month. Comfortable rooms, adequate breakfast, friendly staff.
July 25, 2014
Rated 4.0 out of 5.0 by LRSilva My Palm Desert Experience
Overall I say it was a good stay.
As a Platinum member, I was disappointed that at this particular site, there was no "welcoming" goodie. I guess I am spoiled. I always get a "goodie bag" with a water, cookie or some kind of snack. No big deal BUT for me it makes a difference.
The room was super clean, and the staff was attentive and friendly. The site has two shuttles. It was also disappointing to find out that the shuttles were to be only use to take and bring people to and from the Betty Ford Center. I needed a ride to another location only 1/2 mile away and could not accommodate me...needles to say my so call Elite status did not make a difference at all. This in particular does not make sense to me...may be someone needs to take a look at this issue.
That is all... Thanks
July 22, 2014