Rated 4.2 out of 5 by 75
Rated 5.0 out of 5.0 Comfortable bed and great service
Had a great and nice relaxing weekend.Everything was nice and clean, location was great right by El Paso Drive.
November 13, 2013
Rated 4.0 out of 5.0 by courtenay A bit tired
This property must have been lovely once upon a time, but is looking a bit tired. Nice welcome basket, nice to have a balcony ( but too bad about the noisy neighbours). No Soy milk available. Bed was saggy, time for replacements.
November 2, 2013
Rated 4.0 out of 5.0 by hotatnight Nice Room, Good Price
We stayed here for a wedding. It was nice. The people at the front desk were very friendly. The room and the hotel common areas were all very clean. The only thing I really have to complain about is the air conditioning. It only went as low as 70 degrees and it wasn't very efficient. We didn't sleep very well because our room felt stuffy. The bathroom counter is also VERY small, so I had to get ready at the desk, but that was just a little inconvenience, nothing major. I would stay here again, I would just hope they adjust their thermostat so that you can make it cooler than 70.
October 31, 2013
Rated 4.0 out of 5.0 by Eggie6 Good service
Room was nice only complaint is the electrical outlets in room did not work, they were loose
October 23, 2013
Rated 5.0 out of 5.0 by LadyWarrior WONDERFUL!!!!!
I was very happy I selected to try Palm Desert on my last stay in the area before returning back to the Inland Empire. The staff was very nice and accommodating and the gift basket for the priority members was very nice. I loved the balcony and so did my children it was nice to sit down and take in the breeze. It was a quiet hotel stay, no obnoxious noisy people in the hotel and the pool was very nice and beautiful as well. Lovely place to spend some time.
October 23, 2013
Rated 5.0 out of 5.0 by Katie55 Attractive ambiance and friendly staff
I have stayed at many HIE sites around the country and the Palm Desert Holiday Inn Express really stands out among the best. It was very tastefully and warmly decorated, with an open floor plan. Very comfortable beds, seating in lobby, and terraces off the rooms. It was very clean and the staff were extremely friendly. If ever in the area again and in need of accommodation, I would not hesitate to stay here or to recommend to others.
October 11, 2013
Rated 5.0 out of 5.0 by 1softballgal Very nice and comfortable room.
My daughter & I were in the Palm Springs area for a softball tournament and stayed here. After a long day at the fields it was nice to finally check in and get to our room. The beds were very comfortable and the amenities were great. It was nice to have a refrigerator in our room that we could bring in our water & sports drinks to keep cold for the following days games. Our room was very roomy, clean & fresh. I think what surprised us the most was the continental breakfast in the morning. I needed my cup of coffee and proceeded downstairs to walk upon a great assortment of breakfast items. My daughter was really happy to be able to grab a good breakfast before her early morning game. We will definitely be staying here again if another softball tournament brings us back. If not we me even come just to do some shopping and spend the weekend here.
October 10, 2013
Rated 5.0 out of 5.0 by Baxterone Great affordable place to stay in the desert
I frequently stay at the Holiday Inn Express for business. I travel about 84 nights a year and this Hotel is about as good as it gets for my needs. It is always clean and comfortable and the staff is awesome. Love the breakfast selections as well.
October 4, 2013
Rated 4.0 out of 5.0 by Gringo13 Great room, shower and balcony
Our stay on 9/27 and 9/28 was very enjoyable. The staff was very
courteous, professional and helpful. The shower was to die for and the breakfast was both plentiful and delicious.
We enjoyed the location of the room (#327) and it's size, however
the air conditioning in the window was a problem. It gives out
plenty of cold air, however you cannot divert it away from your
body as you lie in bed and when the temperature rises
during the nite, the air kicks in and it is very uncomfortable
being blasted with cold air. I wanted to take the plastic plate
on top of the unit and redirect it upwards, however was unable
to do so as it was secured to the unit with screws.
I would stay again, however not in the 100 degree weather unless
the unit was able to be redirected.
October 2, 2013
Rated 5.0 out of 5.0 by Stella332 Best hotel of our 14 day California Road Trip
I picked this hotel using Trip Advisor where the fellow said he was away from home 200 nights a year and this was the best sleep he'd ever had. I concur. We checked in early as we only had a short drive and the staff on the desk suggested the second floor with a balcony. She showed me several beautiful rooms and we picked one and could move in right away. We spent the rest of the day swimming in the gorgeous pool. It was the perfect temperature, clean and quiet. Shade or sun, whichever you would like. When it was time for sightseeing the front desk provided us with a map and suggestions. I was able to access the internet and talked to my daughter and grandson via Face Time right from the pool side. What a thrill! There was a nice mix of cliental, business people, families getting together, and travelers. You could tell the staff that run this hotel truly care about it. They even had cookies for happy hour. That is a first and they were delicious. We were sorry to leave and if I go back to Palm Desert I will definitely go there.
October 1, 2013
Rated 5.0 out of 5.0 by JCTrips Excellent service
Nice welcome at check in, room was great, new furniture, nice pool, feel comfortable, close to shopping center, perfect stay!
September 26, 2013
Rated 5.0 out of 5.0 by garcia1 love my coffee
i want to recommend this holiday inn. Charlene, the night manager has made me coffee , freshly brewed so I can get to work by 5:00 in the morning, she will also bag me a banana or other handy muffin so I have something to munch on on the way to work, as I don't usually have time for breakfast, and that is real customer service. When I have time for breakfast, Garcelia, the cook does a fine job, those two women work great together and make sure, we do not have to rush off with no coffee or a snack. We love Charlene and Garcelia.
September 9, 2013
Rated 5.0 out of 5.0 by LOSANGELES2012 Will Return
Have gone to this location three times in the within the last
8 months. Have had a consistent experience of excellent service
from the staff. In fact, in our recent visit if the Labor Day
weekend had a groupr of 19 rooms all feedback received has
been positive. Will be returning again in 3 months.
September 5, 2013
Rated 5.0 out of 5.0 by corporate1967 Very nice & clean hotel
It was enjoyable and comfortable hotel, very nice staff, good variety of breakfast and very clean. The only issue was slow WIFI connection and always disconnect.
September 4, 2013
Rated 5.0 out of 5.0 by Jessicamarie777 Great customer service
Patty was awesome. Went above and beyond to help with my bags without asking because it was just me and my baby. I will definitely stay here again. The breakfast was grea also!!!
September 2, 2013
Rated 1.0 out of 5.0 by KANDIGRAM CLOSET SPACE
FOR 1 OR 2 NITE STAY, THE CLOSET SPACE IS OK. ANY LONGER OF A STAY NO ROOM FOR HANGING CLOTHS.
August 30, 2013
Rated 5.0 out of 5.0 by RORA44 EXCELLENT
Staff was extra friendly. Very clean place. Beds were comfortable. Great breakfast. Would definitely stay here again.
August 15, 2013
Rated 5.0 out of 5.0 by lrm1531 Enjoyable stay and friendly service
We had reservations at another location, due to the Idyllwild fire we could not stay. I called My Rewards Club and was given this hotel as an option. I wanted to be as far away from the smoke smelling area but close to all the Palm Springs attractions. Loved the location and the staff were very cordial. Enjoyed all the comforts.
July 31, 2013
Rated 5.0 out of 5.0 by Lynda58 Very Happy
Beautiful facility and fantastic breakfast. A little far from the road we were travelling on but worth the extra half hour (round trip).
July 29, 2013
Rated 4.0 out of 5.0 by richran1 Room overall
Bed was worn on one side fairly bad, had a deep pocket on one side. The A/C went out but Hotel was quick to get it fixed. Did not receive the normal Rewards Club basket in my room that I have received in the past.
July 15, 2013
Rated 3.0 out of 5.0 by buffy11 Just average room, tiny vanity area, comfy bed
I needed to be in that particular area so I chose this motel. When I first got to my room at 9PM I noticed I was right next to the pool, which was being used by a lot of boisterous folks so I requested a quieter room. They wanted to move me to a room roadside, but I again asked for a 'quiet' room as I was very tired and like quiet. After getting a nice quiet room and finding the bed to be very comfortable I did have a nice restful night. But in the AM it was a bit diffiult trying to get ready with only a very tiny area #with almost no room to set women's toiletries# . The other thing is that their computer in the lobby has very poor privacy/security. That was scary!
June 30, 2013
Rated 4.0 out of 5.0 by Leo71 Always great service and comfort
Always great service and comfort. I like staying at HIE and look for best location when traveling either on business trips or with family.
June 11, 2013
Rated 4.0 out of 5.0 by Chemguy End of May
Two things struck us. One was the lavatory sink is really shoehorned into it's location. That was not too bad as we do not use it a lot compared to the other items like the clean and clear television or the comfortable chair or bed. The coolest thing was watching a hummingbird build a nest in the tree right outside the third floor room while having cocktails on the balcony. That was a fun and relaxing time.
June 2, 2013
Rated 1.0 out of 5.0 by JJ27lovesRJ Not up to HIE STANDARDS!
We were so excited to celebrate our 27th anniversary and decided to go to the Palm Springs area, one of our favorite places! We have ownership in a timeshare there and was not able to get in. I have been a long-time Priority Club member and have never had a negative experience with any of the hotels, so I chose the Palm Desert HIE for accommodations. I booked a non-smoking regular room. Check-in was good and I was recognized and thanked for being a Priority Club member.
We went to our room and immediately realized it was an accessible room with all appropriate accommodations. The problem for us was using these accessible accommodations was not comfortable. We had to bend over for the sink and hanging our clothes; my husband was much taller than the shower; we both have herniated discs in our backs; lastly, the room smelled like old urine and the duvet on the bed was stained. We went back to the front desk and relayed all this information, only to be told we did not make a special request for any type of room, they were sold out and could not help us. The young lady said she could actually move us to another accessible room on the first floor, losing the balcony. We were very upset, and was more upset that her attitude was as if she could care less about us, our comfort, our anniversary or if we chose to check-out! When I told her I was calling customer care to find out if we could get our money back, she shrugged her shoulders and went on to help another customer.
We did call customer care and was connected to the conflict desk. A very patient and understanding young man helped us; contacted the Palm Desert manager, who arranged for us to move to a non-accessible room on the first floor. We did not get the balcony we really wanted but the room was okay. We decided to stay and tried to make the best of our anniversary but had trouble getting past the rough start to our weekend. We will probably never return to this facility. We booked and stayed in another Holiday inn Sacramento days before and it was perfect. We never would have put the two hotels in the same chain... Go figure!
June 1, 2013
Rated 5.0 out of 5.0 by LuLu2013 Great Customer Service
We were very happy with our stay thanks to the wonderful care given by the staff at this HI Express. The Front Desk gals go above and beyond the call of duty going out of their way to help us from giving directions to grocery/shopping to giving us a "breakfast on the run" since we couldn't stay for the 7am breakfast. That kind of customer service given by Charlene and Patty is what makes the difference. Thank you.
May 28, 2013
Rated 5.0 out of 5.0 by JohnJacobJingleheimer Clean and comfortable
Clean room, courteous staff, comfortable bed and room. Cookies in the lobby in the afternoon a nice surprise. Overall good value and pleasant stay.
May 19, 2013
Rated 5.0 out of 5.0 by kiwiet perfect location
was in town for a wedding, this hotel was part of the wedding package, it was a perfect location and for the price, everything that I needed! Only wished I had more time to enjoy the place.
May 17, 2013
Rated 4.0 out of 5.0 by Angie100 GREAT SERVICE
Was in Palm Springs for the weekend for softball, all the hotels were booked...So this was the closest hotel I could find, at first I thought it was a little ways from the park, but soooo glad we stayed here...Hotel was really nice and worth the drive.I must say the best part of it all was the staff, soooo friendly and helpful. Thank you...I will stay here from now on. Also much nicer than the Holiday Inn Express in Palm Springs...sorry
May 15, 2013
Rated 5.0 out of 5.0 by rustyrocky Always good
I stay here on business, and it's in a good location. The rooms are clean and neat, and they always have a "gift basket" in my room as I am a Priority Club member. I recommend this hotel !
May 14, 2013
Rated 5.0 out of 5.0 by outdoorseeker Comfortable
very friendly staff. always love free breakfast buffets. convenient location
May 10, 2013