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Rated 4.2 out of 5 by 113 reviewers.
Rated 4.0 out of 5.0 by Always a clean and comfortable place to stay Especially enjoy a quick breakfast before heading out for the day! December 13, 2013
Rated 3.0 out of 5.0 by Staff overall was excellent with one exception. The room was very small with the air conditioner being right on top of the second bed. This made the person in that bed freezing cold while the other bed needed the use of the air conditioner.The vanity in the the bathroom was extremely small, lacking space for articles. When questioned at the desk as to the difference in the room depicted on the website and the actual room we were given. I was told I had made a mistake in the reservation. This was the only explanation given and the desk clerk was not the most friendly individual. In rechecking the website this was not made apparent. The location was very good and even with the error in booking I would stay there again. November 23, 2013
Rated 5.0 out of 5.0 by Great Location This is the third Holiday Inn Express we have stayed in and it is by far the best one we have stayed in. The location is near to popular shopping areas and golf courses, as well as to our friends' homes. I left the plug to my iPhone at home, though I did manage to bring the charging cord. The manager had an extra one, which he let me keep. Evidently, many guests leave their plugs upon checking out and due to so many looking alike, are unable to track down previous guests. That was a very pleasant surprise for me as my phone would certainly have lost power over the course of our stay. We have an older classic car which does not have all the bells and whistles. The staff was friendly, helpful and accommodating in every way. We definitely recommend this Holiday Inn Express for its price and location. November 22, 2013
Rated 5.0 out of 5.0 by Comfortable beds, clean, all needs met. loved the complimentary full breakfast in the morning. Nice staff and close to convenience stores and RUTH Chris! November 21, 2013
Rated 5.0 out of 5.0 by Good Stopover We were on a long trip home from across the country and Palm Desert was an excellent place to stop. We had a nice balcony and the weather was balmy enough, that we didn't need the AC. Although we were on the road side of the motel, it was quiet at night, so we slept soundly. November 20, 2013
Rated 2.0 out of 5.0 by Disappointing property!! As a Platinum member I stay at HI properties regularly. This hotel was a big disappointment. The check in staff was rude, the room smelled and was very dated, the fitness center was a complete joke. Very poor quality for a HIE property. Will not be back and recommend that anyone else think twice about staying here. November 20, 2013
Rated 5.0 out of 5.0 by Stayed here twice ... would stay again. Overall a very good place for a one or two night stay. The bacon for breakfast, however, is really nasty. Eggs are obviously not freshly scrambled, but "passable". Lots of selection of other things that's hard to screw up. Sausages were good. November 14, 2013
Rated 5.0 out of 5.0 by Great Buffet Very nice and clean rooms. The sheets felt amazing. The buffet had more options then I had seen at any other hotel before. The tennis courts could've used a little renovating, but we still had a good time! November 14, 2013
Rated 5.0 out of 5.0 Comfortable bed and great service Had a great and nice relaxing weekend.Everything was nice and clean, location was great right by El Paso Drive. November 13, 2013
Rated 4.0 out of 5.0 by A bit tired This property must have been lovely once upon a time, but is looking a bit tired. Nice welcome basket, nice to have a balcony ( but too bad about the noisy neighbours). No Soy milk available. Bed was saggy, time for replacements. November 2, 2013
Rated 4.0 out of 5.0 by Nice Room, Good Price We stayed here for a wedding. It was nice. The people at the front desk were very friendly. The room and the hotel common areas were all very clean. The only thing I really have to complain about is the air conditioning. It only went as low as 70 degrees and it wasn't very efficient. We didn't sleep very well because our room felt stuffy. The bathroom counter is also VERY small, so I had to get ready at the desk, but that was just a little inconvenience, nothing major. I would stay here again, I would just hope they adjust their thermostat so that you can make it cooler than 70. October 31, 2013
Rated 4.0 out of 5.0 by Good service Room was nice only complaint is the electrical outlets in room did not work, they were loose October 23, 2013
Rated 5.0 out of 5.0 by WONDERFUL!!!!! I was very happy I selected to try Palm Desert on my last stay in the area before returning back to the Inland Empire. The staff was very nice and accommodating and the gift basket for the priority members was very nice. I loved the balcony and so did my children it was nice to sit down and take in the breeze. It was a quiet hotel stay, no obnoxious noisy people in the hotel and the pool was very nice and beautiful as well. Lovely place to spend some time. October 23, 2013
Rated 5.0 out of 5.0 by Attractive ambiance and friendly staff I have stayed at many HIE sites around the country and the Palm Desert Holiday Inn Express really stands out among the best. It was very tastefully and warmly decorated, with an open floor plan. Very comfortable beds, seating in lobby, and terraces off the rooms. It was very clean and the staff were extremely friendly. If ever in the area again and in need of accommodation, I would not hesitate to stay here or to recommend to others. October 11, 2013
Rated 5.0 out of 5.0 by Very nice and comfortable room. My daughter & I were in the Palm Springs area for a softball tournament and stayed here. After a long day at the fields it was nice to finally check in and get to our room. The beds were very comfortable and the amenities were great. It was nice to have a refrigerator in our room that we could bring in our water & sports drinks to keep cold for the following days games. Our room was very roomy, clean & fresh. I think what surprised us the most was the continental breakfast in the morning. I needed my cup of coffee and proceeded downstairs to walk upon a great assortment of breakfast items. My daughter was really happy to be able to grab a good breakfast before her early morning game. We will definitely be staying here again if another softball tournament brings us back. If not we me even come just to do some shopping and spend the weekend here. Thank you! October 10, 2013
Rated 5.0 out of 5.0 by Great affordable place to stay in the desert I frequently stay at the Holiday Inn Express for business. I travel about 84 nights a year and this Hotel is about as good as it gets for my needs. It is always clean and comfortable and the staff is awesome. Love the breakfast selections as well. October 4, 2013
Rated 4.0 out of 5.0 by Great room, shower and balcony Our stay on 9/27 and 9/28 was very enjoyable. The staff was very courteous, professional and helpful. The shower was to die for and the breakfast was both plentiful and delicious. We enjoyed the location of the room (#327) and it's size, however the air conditioning in the window was a problem. It gives out plenty of cold air, however you cannot divert it away from your body as you lie in bed and when the temperature rises during the nite, the air kicks in and it is very uncomfortable being blasted with cold air. I wanted to take the plastic plate on top of the unit and redirect it upwards, however was unable to do so as it was secured to the unit with screws. I would stay again, however not in the 100 degree weather unless the unit was able to be redirected. T Cannon October 2, 2013
Rated 5.0 out of 5.0 by Best hotel of our 14 day California Road Trip I picked this hotel using Trip Advisor where the fellow said he was away from home 200 nights a year and this was the best sleep he'd ever had. I concur. We checked in early as we only had a short drive and the staff on the desk suggested the second floor with a balcony. She showed me several beautiful rooms and we picked one and could move in right away. We spent the rest of the day swimming in the gorgeous pool. It was the perfect temperature, clean and quiet. Shade or sun, whichever you would like. When it was time for sightseeing the front desk provided us with a map and suggestions. I was able to access the internet and talked to my daughter and grandson via Face Time right from the pool side. What a thrill! There was a nice mix of cliental, business people, families getting together, and travelers. You could tell the staff that run this hotel truly care about it. They even had cookies for happy hour. That is a first and they were delicious. We were sorry to leave and if I go back to Palm Desert I will definitely go there. October 1, 2013
Rated 5.0 out of 5.0 by Excellent service Nice welcome at check in, room was great, new furniture, nice pool, feel comfortable, close to shopping center, perfect stay! September 26, 2013
Rated 5.0 out of 5.0 by love my coffee i want to recommend this holiday inn. Charlene, the night manager has made me coffee , freshly brewed so I can get to work by 5:00 in the morning, she will also bag me a banana or other handy muffin so I have something to munch on on the way to work, as I don't usually have time for breakfast, and that is real customer service. When I have time for breakfast, Garcelia, the cook does a fine job, those two women work great together and make sure, we do not have to rush off with no coffee or a snack. We love Charlene and Garcelia. September 9, 2013
Rated 5.0 out of 5.0 by Will Return Have gone to this location three times in the within the last 8 months. Have had a consistent experience of excellent service from the staff. In fact, in our recent visit if the Labor Day weekend had a groupr of 19 rooms all feedback received has been positive. Will be returning again in 3 months. September 5, 2013
Rated 5.0 out of 5.0 by Very nice & clean hotel It was enjoyable and comfortable hotel, very nice staff, good variety of breakfast and very clean. The only issue was slow WIFI connection and always disconnect. September 4, 2013
Rated 5.0 out of 5.0 by Great customer service Patty was awesome. Went above and beyond to help with my bags without asking because it was just me and my baby. I will definitely stay here again. The breakfast was grea also!!! September 2, 2013
Rated 1.0 out of 5.0 by CLOSET SPACE FOR 1 OR 2 NITE STAY, THE CLOSET SPACE IS OK. ANY LONGER OF A STAY NO ROOM FOR HANGING CLOTHS. August 30, 2013
Rated 5.0 out of 5.0 by EXCELLENT Staff was extra friendly. Very clean place. Beds were comfortable. Great breakfast. Would definitely stay here again. August 15, 2013
Rated 5.0 out of 5.0 by Enjoyable stay and friendly service We had reservations at another location, due to the Idyllwild fire we could not stay. I called My Rewards Club and was given this hotel as an option. I wanted to be as far away from the smoke smelling area but close to all the Palm Springs attractions. Loved the location and the staff were very cordial. Enjoyed all the comforts. July 31, 2013
Rated 5.0 out of 5.0 by Very Happy Beautiful facility and fantastic breakfast. A little far from the road we were travelling on but worth the extra half hour (round trip). July 29, 2013
Rated 4.0 out of 5.0 by Room overall Bed was worn on one side fairly bad, had a deep pocket on one side. The A/C went out but Hotel was quick to get it fixed. Did not receive the normal Rewards Club basket in my room that I have received in the past. July 15, 2013
Rated 3.0 out of 5.0 by Just average room, tiny vanity area, comfy bed I needed to be in that particular area so I chose this motel. When I first got to my room at 9PM I noticed I was right next to the pool, which was being used by a lot of boisterous folks so I requested a quieter room. They wanted to move me to a room roadside, but I again asked for a 'quiet' room as I was very tired and like quiet. After getting a nice quiet room and finding the bed to be very comfortable I did have a nice restful night. But in the AM it was a bit diffiult trying to get ready with only a very tiny area #with almost no room to set women's toiletries# . The other thing is that their computer in the lobby has very poor privacy/security. That was scary! June 30, 2013
Rated 4.0 out of 5.0 by Always great service and comfort Always great service and comfort. I like staying at HIE and look for best location when traveling either on business trips or with family. June 11, 2013
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