Rated 4.0 out of 5 by 30
Rated 3.0 out of 5.0 by HCConstable Dissappointed
We found out after moving into our room that the main entrance door was unable to lock. We were then shuffled next door to a King Suite and given a rollaway bed for one of our kids. The other child had to sleep on the floor. Once we were moved into the King Suite and settled in it was discovered that the bathroom door did not shut and left a crack of about 5 inches where there was no privacy. We were moved into a third room on the second floor and the remainder of the stay was pleasant. I wrote a letter to Management and asked for a copy of it to be given to the GM and the owner.
Once I received my credit card statement I found that not only had I paid cash for my stay, but they had charged my card as well. I called the GM and had her speak to my credit card company on three-way and she all but call them a liar as well. I have been in law enforcement for 18 years and never have I experienced another professional as rude and disrespectful as the one in Pampa. Till this day, Never has she apologized for the inconvenience this has caused me nor told me that she would see to it that they discovered where the problem was. Instead I was informed to dispute the charge through my credit card company because they have no record of the transaction. I have now spent close to 6 hours correcting their mistake
July 22, 2014
Rated 5.0 out of 5.0 by KRS1970 my stay June 22 - 26
The overall appearance of the hotel was great. It was very clean and well maintained. The staff was very friendly. One complaint is about the pillows...even the 'firm' ones weren't. But this is a problem in just about every hotel I stay in, no matter the chain!
The one complaint I had, which I have emailed them about, was the fact that my personal credit card was used for the room when it was NOT presented at check-in. It was not noticed until after I left and the transaction has already posted, but it should NOT have happened.
I've stayed at this hotel before (two or three other times), so I had prior knowledge of the property and the staff...I would recommend this hotel to others travelling in this area.
June 30, 2014
Rated 3.0 out of 5.0 by jrmoore59 breakfast always waiting
The holiday inn express is what you find anywhere. The exception I found with this one was breakfast. I stayed for 2 days and went down for breakfast from 0600-0630. This is a busy place due to the oilfield.
1st day had to wait on eggs and sausage. Never saw bisquits or gravy.
2nd day had bisquits and gravy, no eggs.
June 20, 2014
Rated 5.0 out of 5.0 by FlatlandCharlie A Pampa Dream
It was all great! I would heartily recommend it to anyone and everyone.
June 10, 2014
Rated 5.0 out of 5.0 by Shelly32 Everything was great!
Everything was great rooms were clean staff was nice, and pool was warm. Will return when visiting Pampa.
May 1, 2014
Rated 3.0 out of 5.0 by Jackson10 Pampa HIE
This stay started off wrong. As a platinum member, I requested a late check-out and the answer was absolutely not. They were totally booked and that ws the reason I was given. They couldn't even find my reservation initially. I arrived at 11:00 PM.
The quality of the room was fair.
Overall, I was not impressed with this property.
March 28, 2014
Rated 5.0 out of 5.0 by Kountry My Experience
I enjoyed my stay and the staff was very polite I was amazed on how clean the rooms were and how the staff went out of there way to make me feel at home thank you for all that you and your staff have done for me.......Thank You
March 14, 2014
Rated 5.0 out of 5.0 by Sonia06 great service
All employees made me feel at home. Rooms were clean and smell good.
February 27, 2014