Rated 1.0 out of 5.0 by Bob16221 Indiferrent staff
One of the worst stays Ive had at a IHG property. AC did not work in the first room I was given. A like room was "not avalable" and was offered a diferent room for a reduced price. But the reduced price was only given for one night and not the 2 nights I stayed there as was agreed on. The shower head was clogged and was not fixed after bringing it to the attention of the staff. The answer i was givin was it would work if I used it in another spray pattern. It was raining the whole trip and the staff utilized all the parking close to the doors. The house keeping was poor, trash was not taken out, carpet was not vacuumed and the bathroom was not cleaned very well.
I stay as much as 250 nights a year in hotels fo business. All in all this stay reenforced my decision to reduce my preference of IHG properties from #1 to 3rd choice.
May 14, 2013
Rated 3.0 out of 5.0 by EDGuest Need a Car
This property was very well-managed and clean. The complimentary breakfast was well-stocked and some hot items varied daily. Our only issue was accessibility to the city without a personal/rental car. A trip to the bus stop was $20. Due to its highway location, it is not possible to walk; a car (or bigger budget for transportation) is necessary.
Next time, we will stay at a property with a shuttle or more easily accessible to Manhattan.
May 14, 2013
Rated 4.0 out of 5.0 by AGTrav Great service!!!
I've stayed here a few times and the staff and managers have been very helpful. Clean rooms and bathrooms. Will definitely stay here again.
May 10, 2013
Rated 5.0 out of 5.0 by Remote Great Staff
We were traveling for three weeks and most nights were able to find a Holiday Inn Express to stay in. We stayed in your Inn for seven of those nights and found your staff to be the most helpful and courteous. Only complaint we had was no electrical outlet close to a mirror outside of the bathroom so one could be doing hair, etc. while the other person was using the bathroom.
May 8, 2013
Rated 5.0 out of 5.0 by Lainie51 Fantastic Service
I travel for business, and at the end of each day, I check for GPS for hotels nearby, and always try to find a Holiday Inn Express in the area. I was very pleased with the courteous and accomodating service I received at this location.I would return.
May 3, 2013
Rated 3.0 out of 5.0 by simpson67 Double Beds?
On my reservation I was to have One King Bed. I was assigned a room with two Queen Beds! Being by myself these took up too much room. The room was well located. Don't understand the hotels process.
May 1, 2013
Rated 1.0 out of 5.0 by WalkerTerry No sleep-no help
As a person with a walker I found the beds too high, the bathrooms too small and dangerous with pointy sink tables and very low toilets. Night staff not helpful, needed a step stool to even get on the bed and the staff wanted me to get in bed and stay there so they could take back the step stool. Wound up sleeping in the chair-not getting sleep at all. Second night not much better after moving to handicap room which was not offered to us until I asked for it even though the night staff knew I couldn't get on the bed or into the bathroom of the room givin to us. Second night bathroom got stopped up and was handed a plunging to "fix it ourselves". We couldn't so had to us lobby bedroom in the middle of the night. Also only had 1 bed and we needed two and no rollaway was available-had to sleep in chair again-NO SLEEP AGAIN! Breakfast was awful which completed my horrible stay. Will NEVER stay there again!
April 19, 2013
Rated 4.0 out of 5.0 by tergerchma Great Room
I normally stay a few more miles up the road, closer to the GWB, I will now happily drive the extra few miles for the benefits of the Holiday Express experience
April 14, 2013