Rated 4.1 out of 5 by 120
Rated 5.0 out of 5.0 by anya12 great service
great service, but hotel room had unpleasant smell and pillows are not comfortable. But general impression is good.
October 16, 2014
Rated 5.0 out of 5.0 by kitkat1234 Fluffy Cloud like Bed and great service
The Room was very lovely. The tv selection was excellent. The Front Desk Staff were very helpful and arranged car service in the morning. The Bed was so comfy, I wanted to stay in it forever. The bathroom was clean and looked like it came out of a magazine. The room quite. The airconditioner unti was quite and kept the room at a perfect temperture.
October 14, 2014
Rated 2.0 out of 5.0 by Bergenberry71 Paramus NJ Holiday Inn Express
Was not pleased with this hotel as I have stayed in other Holiday Inns/Expresses. This did not compare to those, hotel room was rather dreary and lacked color, needs brightening up. Other wise amenities offered were only average.
October 10, 2014
Rated 5.0 out of 5.0 by Elsyla Great place to stay in Paramus
Well-located. Extremely close to many shops and restaurants.
Clean very comfortable room.
You can control your own heat and air conditioning.
Free local (201) calls.
Friendly helpful staff who are very welcoming when you check-in.
Very nice breakfast with many choices.
Since my last stay, they have added an elevator so it is easier to bring up your things if your room is on the 2nd floor.
Great value for the price.
Very highly recommended.
October 9, 2014
Rated 5.0 out of 5.0 by Bruce from abington comfortable and clean
room was clean and comfortable, the bed was the only problem well not a real problem it just I don't care much for thick padding. but still comfortable
October 5, 2014
Rated 4.0 out of 5.0 by Jackie247 Clean Rooms and Convenient
Clean rooms and easy access to main highways. The staff was friendly and informative. I would recommend this hotel if you needed to be in this area
September 30, 2014
Rated 2.0 out of 5.0 by familyguy67 nothing within walking distance
wanted to go for a drink and not worry about driving. nothing was in a decent walking distance. hotel seams a bit isolated.
September 29, 2014
Rated 5.0 out of 5.0 by deb959 clean comfortable room
stayed one night for classes in river edge. the front desk was helpful. my room was clean and comfortable. would stay again.
September 24, 2014
Rated 5.0 out of 5.0 by grmother of 8 great service
From the moment I called to make my reservation, I felt comfortable. Payal assisted me with answering all my questions, and I wasn't aware of all the points I had and she let me know that I had enough points for six nights. I had booked two rooms, so the free room was given to my son and his family. I'm all thumbs when it comes to connecting to wifi and every night I would go to the front desk for assistance, they were always pleasant and connected my kindle for me. I don't remember all the names that I interacted with at the front desk but they were a great team and always professional and helpful.
My husband is in a wheelchair and they offered to help get him in and out of the hotel and seemed concerned about his safety.
Thank you to this wonderful staff for making our stay a beautiful experience.
September 19, 2014
Rated 5.0 out of 5.0 by Chris on Business Great Place For Long Term Stay
I am here a lot on business. I enjoy that the breakfast menu changes as much as they can. Throughout the week they mix it up. The house keeping staff is great, every day is like a new stay. They want to make you comfortable and enjoy your stay. All you need to do is ask. Any time I've asked where I can get something or best place to go, they gave it complimentary or informed me how to get to somewhere highly recommended. All of their recommendations, especially the gym, have been great. Look forward to coming here often.
September 17, 2014
Rated 4.0 out of 5.0 by dudesmpd close to NYC
15 minutes to the Bridge.
Rooms were quiet
beds are terrible for 2 people,though
if one person moves the whole bed rocks
floors were damp
September 15, 2014
Rated 5.0 out of 5.0 by Joe business traveler Nice hotel
Descent hotel for business travel. Only complaint would be the bathroom was a little on the small side.
September 15, 2014
Rated 2.0 out of 5.0 by dka0924 Not great
Stayed here for the weekend, the room smelled stale and a bit like smoke despite having a no smoking room. Movie in room reset halfway through and hat to restart the movie and get the charge deducted. Office chair was broken and did not roll. Alerted staff and yet it was not replaced when room was serviced the next day. Breakfast in the morning was average at best, and the pancake machine broken. I requested a late checkout of 1pm and by 115pm i was being called and the door knocked on while we grabbed our things. Most likely will not stay here again.
September 5, 2014
Rated 5.0 out of 5.0 by Lola59 My first choice in this area
This hotel is great! The staff are friendly and the rooms are clean. It's conveniently located near anything you could possibly need and it never disappoints!
September 2, 2014
Rated 3.0 out of 5.0 by 3gone Breakfast Is Still Horrible-No wake Up Call
Having stayed here previously, I did not expect very much of the breakfast and although I had hopes for a better experience, it was not to be. The eggs were once again powdery and the sausages were rubbery and tasteless. We did not return to breakfast after our first night. THE BIGGEST disappointment was on Thursday, August 28th. We requested a 7:30 AM wake up call the night before. This did not happen and we found ourselves scurrying to attend my sister's funeral on Thursday after waking ourselves at 8:20 AM . Two seniors rushing to shower and dress and speeding in our vehicle in order to participate in the solemnity of the occasion. No excuse for this. I would be hesitant to stay at this location again.
August 31, 2014
Rated 5.0 out of 5.0 by Yankee Fans Just what we expected . . .
This hotel was clean, the staff was friendly, there was a free breakfast, and it was much more economical than many others in the area. We would return to this hotel.
August 27, 2014
Rated 4.0 out of 5.0 by Bugworth1 Ease in the heart of Bergen County
The Express is right off Route 17 in the heart of Bergen County shopping and within strking distance of NYC. Rooms are clean and comfortable and breakfast is plentifyl. If you need a cot for a third party, make sure to ask in advance. They are not always available. Good staff.
August 21, 2014
Rated 5.0 out of 5.0 by znad9402 Terrific reception and property
I used this property many, many times and will continue
to recommend to others.
August 14, 2014
Rated 2.0 out of 5.0 by donbob dissapointed
When traveling always try to stay in holliday inn express because I think they are always a little bit better than the completion, disappointed at this one
August 14, 2014
Rated 5.0 out of 5.0 by Lebogui Excellent Stay
Front the time of my arrival from the Ivory Coast West Africa with family, we received a warm welcome from the front desk agent named VENKA..
The excellent service continued throughout our stay. We stayed almost 10 days and because of the hospitality of the hotel staff we want to prolong our stay.
We hope to come back to this hotel whenever we are in this area.
August 6, 2014
Rated 5.0 out of 5.0 by fletcherbt Excellent Location
The hotel was perfect for our family vacation, close to the mall and NYC. The service was great, the beds were comfortable.
The only compliant is that is extremely difficult to find the entrance. There aren't any large signs and we drove by a few times before finding it. Of course, since this is New Jersey and there is no such thing as a left hand turn, if you miss the entrance to the hotel you have to go down to Century road, make the U turn to get on south on 17 and then take the exit for 4 east and make the U turn on Spring Valley road to get on 4 west and then take the exit for 17 north.
The hotel is located just a few hundred feet north of the intersection of 4 and 17 and there is a small white fence by the entrance.
August 4, 2014
Rated 5.0 out of 5.0 by Gotchababy05 Relaxing environment in busy area
We stayed here for a long weekend, and it was a great home base. North Jersey is very hectic, but the hotel was clean and quiet. The staff was friendly and attentive. Good place to stay when visiting North Jersey!
July 31, 2014
Rated 5.0 out of 5.0 by NC roadtrip Comfortable and convenient loation
The staff was very pleasant, helpful and efficient. The location is convenient, however, I think they should have a more conspicuous hotel sign to prevent driving past building, The room was clean and comfortable.
July 31, 2014
Rated 3.0 out of 5.0 by gattaccio Need remodeling
Need modernization work to have a better, cleaner look, bathroom very small compared to other high properties
July 27, 2014
Rated 4.0 out of 5.0 by awt60 Spacious clean rooms
Pleasant stay at the HI Express. Comortable bed and nice offering of soft and firm pillows. The room has a small coffee maker and a mini fridge. The bathroom has extra room for up to 4 plugs which is helpful for your hair styling devices and already has a wall mounted hair dryer. I wish there was a bathroom vent/fan to remove the steam after showering. Adequate parking. There are a few items that do take away from the hotel which is that it is off of a very busy highway and the sign for the hotel looked as if it was knocked down so you couldn't see the hotel from the highway until you were practically in front of it. Once they fix the sign, it will help tremendously in locating it on very busy Route 17. The front desk staff was very friendly and housekeeping did a great job cleaning the room. I would stay here again when I'm back in town.
July 25, 2014
Rated 2.0 out of 5.0 by Mazen A There are much better choices than this
After driving for eight hours with a four year old and a pregnant wife,
I was looking forward to a hot shower and sleeping.
The room smelled and we found a long hair on a pillow. There are much better choices at cheaper prices.
July 16, 2014
Rated 5.0 out of 5.0 by MattyBoston Always great
The staff is excellent and always welcoming. Plus great cookies
July 11, 2014
Rated 1.0 out of 5.0 by Another unhappy customer! Not very accommodating
When we finally arrived at midnight from a late evening pickup at JFK, our room was not yet ready. Our group of 7 was school-aged girls looking to go to sleep as soon as possible after a long day of travel, and to find one room without the roll-a-way cot we had requested was annoying to say the least, but when the desk attendant proceeded to try to bring the cot into a room where it clearly did not fit, it was then 1AM. So I requested an additional room. The room should have been OFFERED to me at no charge, but instead, I received $10 off of the full price of the room. Thanks Holiday Inn Express. You get a zero for customer relations this time. Oh, and did I mention that the Wifi didn't work in my room?
July 4, 2014
Rated 5.0 out of 5.0 by Billy Don Great stay
Everything was perfect no problems everyone was very helpful. I would stay here every time i'm in the area.
June 29, 2014
Rated 3.0 out of 5.0 by tbirm99 Need a bigger Hotel Sign
The room was comfortable with a nice chair and good comfortable bed but the bathroom was way, way to tiny and the shower was so small
June 29, 2014