Rated 4.0 out of 5 by 184
Rated 5.0 out of 5.0 by Kella The most amazing staff experience!
This hotel is great! I put a lot of priority on customer service and this hotel does too! Not only was the hotel clean and well kept, but the staff rocks! Ann Marie is one of the nicest people you will ever meet! Super helpful and knowledgeable. Reynaldo, the shuttle driver, was very professional and a great driver! (the shuttle service is a great perk too!) Frances gets things done! She really helped us with our overall trip, from checking us in early (no questions asked, just knew we would prefer an earlier check-in and got it done even with a fully booked hotel!), to making sure the shuttle service knew where to take us and how to get there! Like I said...the staff rocks!
June 1, 2014
Rated 4.0 out of 5.0 by Cole24 Executive Level
Do not book any rooms on the executive level. They do not provide the continental breakfast or the executive lounge cocktails like other locations. An executive level room is a basic room..Don't waste your money. .
May 30, 2014
Rated 5.0 out of 5.0 by BPfromATL Good Hotel for the $
Nice clean hotel close to GWB bridge and quiet area in NJ.
May 30, 2014
Rated 3.0 out of 5.0 by KimKay Not all that
Great price when compared to Manhattan. Close to Washington Bridge other than that does not have much going for it. Old, musty, needs updating.
May 28, 2014
Rated 4.0 out of 5.0 by Mama Kay good location, clean and comfortable.
Wanted adjoining rooms with a doorway between and was told we could get it if we got there early, could not schedule it ahead of time. We got there before noon, too early to even check in, but were told we could not get what we wanted. So we were forced to be running up and down the hall to get to each others rooms. Otherwise the visit went fine. Hotel was clean, staff were wonderful and the location was good. They did not, however, even ask if I was an IHG member.
May 21, 2014
Rated 4.0 out of 5.0 by M.abueshy Warm hospitality
Thank you for your hospitality ,I have no comment plz ck below
1. The reception staff excellent .
2.The breakfast lounge team outstanding .
3. The shuttle buss excellent .
4. Room furniture very good.
5. Air condition need to be changed .
6. Morning coffee is not good ,should have real American coffee.
7. Breakfast buffeu need to be change at least twice a week.
8. Lactation of hotel I like it ,I will come again with my family .
9. Mrs...(on duty at sun mid night ) handling abnormal noise at 4th floor properly .
10. The breakfast team(Miss) supervisor was very sincere to her job.
11. Christen and Edie are excellent receptionist.
May 19, 2014
Rated 5.0 out of 5.0 by AlanEa Pleasant Hotel
Convenient hotel for Englewood. Convenient for New York City without the hassle of driving into New York. Just take the 166 bus a mere five minutes walk away - runs every 15 to 30 minutes all the time, and for less than $4 you are at 42nd and 8th.
May 18, 2014
Rated 2.0 out of 5.0 by jmbuck just ok
beds weren't comfortable, breakfast wasn't very good
May 14, 2014
Rated 4.0 out of 5.0 by MarkT123 Friendly, Professional Staff
A clean, amenable hotel with very polite and helpful staff. They make you feel very welcome.
Convenient location; comfortable rooms; spacious bathrooms; access to The Gym at Englewood is a great benefit.
May 11, 2014
Rated 1.0 out of 5.0 by smallcreep 2nd worst
And they try hard to be #2. I would not recommend this hotel for a business traveler or staying more than 2 nights.
April 21, 2014
Rated 4.0 out of 5.0 by master89 Excellent staff service
It was a pleasure stay. The staff has given me excellent service, help me find locations, foods and provided all the info needed on every visit.
April 16, 2014
Rated 3.0 out of 5.0 by eliotone Worn out sheets and linens; dreary paints & furniture
Okay, it'll due if nothing else in the area is available.
April 10, 2014
Rated 5.0 out of 5.0 by Heather22 Clean room and a great nights sleep
The room was very comfortable, clean, and well maintained. The staff was friendly, helpful, and made our stay enjoyable- there was no stress worrying if the rooms were clean, etc. We have stayed at this location several times, and we have always had a good experience!
March 27, 2014
Rated 5.0 out of 5.0 by good news21 great hotel
as per my stays at hotels, this one surpasses my expectations. excellent service, informed staff, courteous manners. 4 star for a reason
March 27, 2014
Rated 4.0 out of 5.0 by OnlyTruth Nice Hotel, no free breakfast
Room was good, no problems.
Business center was very good, printer worked, it was free.
Wish there had been a free breakfast, though.
March 27, 2014
Rated 3.0 out of 5.0 by GE Tech It's a place to stay
The rooms have been done over so they are very clean, up to date. I must be in the minority because I think all the IHG hotels beds and pillows are way too soft. They provide no support. My biggest issue is with the room heating/ac, It is so loud that when it comes on in the middle of the night it wakes you up. It also is so loud that you can't hear the tv or carry on a normal phone conversation. The lounge is dark and depressing, the menu leaves a lot to be desired for the prices. Not a place for a good steak. Thankfully there is a Diner across the street which has very good food and a decent beer selection. I suggest the Diner for Breakfast, Lunch and Dinner.
March 22, 2014
Rated 5.0 out of 5.0 by Aunt Honey Friendly and efficient service and staff
We have stayed at Crowne Plaza 2 to 4 times a year over about 10 years. We have been comfortable; our room requirements met, staff extremely friendly and efficient. The convenience of the shuttle and the help of the driver are excellent. My only complaint is that I'm a small woman and the beds are a bit high for me and seem to overwhelm me with weight and size.
March 14, 2014
Rated 4.0 out of 5.0 by DheerK Comfortable stay. Excellent customer service
This was my second stay at this property and the customer service at front desk was excellent. Frances in particular at Front desk was great and ensured that our stay was comfortable.
The Breakfast was ok. It would have been better if there was an egg station for the breakfast
March 10, 2014
Rated 3.0 out of 5.0 by Danielle1980 Could Have Done Better
For the money I paid it was not worth it. This is the second time I stayed here and I have to walk to other floors to get ice because the ice machine did not work on my floor. Then while I was sleep the air conditioner unit cover fell off and scared me to death. Otherwise the room was for the most part clean. The bed was very comfortable.
March 7, 2014
Rated 1.0 out of 5.0 Still waiting on my points.
I had a very traumatizing experience during my "cut short" stay at this hotel. The manager promised me award points for my trouble. I came to add a review on another property and noticed my points have never been added. I travel for work, and I only stay at IHG hotels. However I will never stay at a Crown Plaza again. I'm even thinking of switching to another hotel group. Unfortunately
February 13, 2014
Rated 4.0 out of 5.0 by BeeRe Clean and reliable standard
The Crowne Plaza is clean and well-maintained, the rooms are calm (except for when the inverter starts heating) and spacious. The staff was very nice and helpful. The breakfast buffet did not really convince, the food was not inspiring, but it was still ok.
February 12, 2014
Rated 1.0 out of 5.0 by hawkerphil Bad room
TV reception was spotty, Wifi reception was worse. Heater sounded like it was on its last leg. There was construction on the floor above me, directly above my bed. I have stayed at this hotel many times and been satisfied. This stay certainly did not meet that criteria
February 10, 2014
Rated 1.0 out of 5.0 by Kenneyb Poor
I have stayed at a number of Crown Plaza Hotels and this was the worst ever. The hotel is old and needs renovation. The business computer section is located next to an exterior door and the hotel staff office. Constantly people were coming in and out and it was freezing. Need to relocate this to a sepearte room for the bisiness traveler like myself and not have the internet service cut off after only 30 minutes. Food was terrible and very expensive. Gym was small and pool had no hot tub. I would not go back to this hotel.
February 10, 2014
Rated 5.0 out of 5.0 by ShellyLG Perfect
The room was really clean, beds were comfortable, location was great, everyone was really friendly and helpful.
February 7, 2014
Rated 5.0 out of 5.0 by Jonah7807 Luxurious yet Economical
A Very luxurious Hotel at a very affordable rate.
Spacious Room was adorned with Elegant Linen & Furnishings.
Will recommend this Hotel for the discriminationg traveller w/o any reservations.
January 22, 2014
Rated 5.0 out of 5.0 by Jeff_H A place to come back to again and again
I grew up in Englewood, and so find myself visiting the area periodically. When I do visit the area, I have consistently chosen to stay at the Crowne Plaza.
Those stays have included visits to friends and family, High School Reunions to Family Reunions, weddings, and funerals. I have never had a bad stay or a negative experience. Each time over the decades that I have stayed at the Crowne Plaza Englewood, I have always found the rooms quiet, and neat, the facilities feeling fresh and up to date, the staff friendly and on top of things, and the location convenient to the highway from my home in Maryland and to the places I have come to visit in New York City and New Jersey.
The restaurant at the hotel is very good, and the hotel is also a short walk to a New Jersey dinner if you are looking for that true New Jersey experience.
January 10, 2014
Rated 2.0 out of 5.0 by TOOTH81 No Courtesy Given...
Spent the night of January 4 2014....
William at the Bar/Restaurant was wonderful...
Once we got to our room #707, we turned the heat up b/c it was colder than normal this particular weekend..
We started to watch the football game, couldnt hear the tv on a regular level..had to turn the volume up high...b/c the heating unit was making such a loud unusual sound everytime it kicked in...
Through out the entire night thats what we had to deal with...
We mentioned it to the Manager on duty when we were checking out...his reply was we should have called down to let someone know...@3, 4 AM what was going to be done????
We were looked at as if we were not telling the truth, so my friend took the MOD up to the room so he could hear for himself...needless to say he himself was shocked at the loudness that was coming from the unit...and still nothing was done about our complaint.....Not very Happy with Crowne Plaza Englewood!!!!
January 9, 2014
Rated 1.0 out of 5.0 by Cathy62 Beds where really bad!
My husband and I where in Englewood for the holidays. We stayed at the Crown Plaza because it was close to our family. The place is clean but that all. The room was small and the beds where awful! We stayed 3 nights because we didn't have a choice!
January 2, 2014
Rated 5.0 out of 5.0 by 2013Heart Great staff!
The staff was accommodating in a way that was unexpected and beyond anticipation. While professional at all levels, they managed to provide us with exceptional service at a time when personal crisis impacted our lives. The Crowne Plaza staff managed to bring a bit of sunshine to a very dismal period. Next time we return....and we will return, we hope it to be under different circumstances knowing we will be treated in the same professional and courteous manner.
December 15, 2013
Rated 4.0 out of 5.0 by Lilly37 excellent value
Very clean and comfortable room with a better-than-average bathroom (very large, great shower, huge magnifying mirror).
Staff extremely accommodating - changed one of our pillows when requested; upgraded to king bed for same price. Restaurant had good food and nice variety. Only reason I didn't give 5 stars across the board was $4.50 for a glass of orange juice (one size fresh squeezed) and WiFi a little on the slow side.
December 13, 2013