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Rated 4.4 out of 5 by 177 reviewers.
Rated 1.0 out of 5.0 by Trustworthiness of hotel staff is questionable This hotel was recommended to our organisation, however, I had a negative experience. I would advise anyone to be mindful of leaving or forgetting their belongings in the hotel room. I left money in my room and was not able to recover it. What I found most astonishing is the reaction from hotel management. The kept on emphasising how it was obvious that their housekeeping staff is tustworthy, and in a way were implying that I could be lying or mistaken about the whole situation. To make matters worse I left Paris and kept on following up on the matter and was receiving conflicting information from the Hotel Front Desk regarding the investigation into the whole matter. This left a very undesirable impression of the hotel in my mind. Furthermore as as foreigner visiting Paris for the first time it led me to question the calibre of people I was dealing with. It is definitely a place I will never stay at again whilst in Paris July 19, 2013
Rated 5.0 out of 5.0 by Excellent We stayed for 4 nights in this hotel and we had a nice experience . They upgraded us to nice canal view rooms and though breakfast could get boring , rest of the stay was awesome . They gave us free wifi for being a platinum member and speed was awesome. July 16, 2013
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel. Beautiful at night. Nice location. Friendly and helpful staff that spoke English. Highly recommend this hotel. July 12, 2013
Rated 4.0 out of 5.0 by Comfortable hotel close to Metro and neighboorhood brasseries I was very satisfied with this hotel. It is quite new and have a good HVAC --- needed in Summer-- rooms are small but manageable, even with my kid in a pullout sofa bed (solid matress). My side of the matress had an uncomfortable point and I reported to the lobby. They placed a matress topper and the problem was resolved. It is located within walking distance from the Metro in a safe neighboorhood. The restaurants close by were good and super-friendly service --yummy food-- The only restaurant that provided poor service was the one located at the bottom of the hotel (we decided to walk half a block to the next place...and we loved it). It was very busy that shows that they can have an attitude.. Breakfast buffet was well stocked if you could make it before 10 a.m. But we were too tired in the mornings to wake up...however, the hotel was gracious enough to let us in for whatever was left (Breaksfast goes until 10 a.m.). The lobby was a extremely busy area with tours coming and leaving at rush time but it was a quite building...windiws were good isolated. Staff was bilingual and very nice! July 12, 2013
Rated 4.0 out of 5.0 by Safe area at the Canal de la Vilette situated at the Canal de la Vilette this area gives a good chance to stay in Paris in an area without a lot of tourists. Nice bistros, restaurants at the canal. We feel safe. Metro station nearby and only a few minutes ride to Lafayette, Opera and Hotel de la Ville. Parking has space also for greater cars ! June 29, 2013
Rated 5.0 out of 5.0 by Great place to stay! We would like to commend the staff for running a very professional and affordable hotel. After literally weeks of internet searches we decided on staying at the Canal De La Villette and are very glad we did. The staff was very helpful and friendly. They made it easy for our daughter (a student in Paris) to secure her luggage even before our check-in! It was no problem adding her to the room stay for a small fee. The room although small for 3 people was clean and functional. The bathroom was spotless which was much appreciated. Our only misconception was that there would be a balcony to look over the canal (that would have been great), unfortunately that was not the case. The included breakfast was a great value and one of the big reasons for choosing this location. It's best to go to breakfast early as it gets quite busy. We loved the coffee selections as well as the bread/meat and cheeses. Juice and cereals were also provided. We sat in the bar one night and listened to a couple performers who were quite good. There are multiple restaurants very close by and all the ones we tried had tasty food and were reasonably priced (be sure to get there early or you might not get a table). On Friday night we drank wine by the canal while the locals played Petonk. There were tons of people out living their lives, so it was cool to really see how the people of Paris entertain themselves. The metro station, grocery market and laundry-mat is less than a 5 minute walk. Safety wise a police station is right there as well. For the budget yet comfort minded customer, this was an excellent value! Thanks again! June 22, 2013
Rated 5.0 out of 5.0 by Great View and Nice Breakfast with Reasonable Price Great view facing canal and local park! The hotel amenities are modern and beds are cozy and comfortable. Especially my 12 year old son liked the sofa bed, where he could look down the canal directly. The complementary breakfast buffet was great as well. The location is about a block away from subway station but it's a great value comparing downtown hotels in Paris. We enjoyed the 3 night stays and would like to recommend to my friends. June 16, 2013
Rated 4.0 out of 5.0 by Room Service Comparing the stay in US, US H Inn Exp provides hand lotion and water bottle for priority club members in USA while in Europe they do not provide in the room but not even at the front desk. A new experience for me for travel in Europe but will be prepared and take it with me on the next trip. Overall the stay was good. June 11, 2013
Rated 5.0 out of 5.0 by one of the best hotels we have stayed nice, QUIET and CLEAN room, big and comfy bed, beautiful view from the window (room104) , friendly HK and reception staff, smooth check in and check out, a bit crowded restaurant during busy breakfast time - but no surprise as it was a weekend.... perfect hotel for a short stay, even with a baby 5 minutes walk to a metro station (Laumière) June 10, 2013
Rated 5.0 out of 5.0 by An excellent choice As a family of four we stayed at the Holiday Inn Canal Villette for 3 nights. The room was spacious, clean and comfortable. The staff were courteous and helpful. Our young children are visually impaired and this hotel was very accessible and a great choice. Good views of the canal with very easy access to the metro system. I would definitely stay here again. June 4, 2013
Rated 5.0 out of 5.0 by Clean, safe and pleasant We just stayed in this hotel and found the property, the staff and the area to be very pleasant. The staff especially was great. It is in a working-class neighborhood in Paris, which means that the restaurants in the area are a little more affordable. Try 25 Est and the place across the street from the hotel with the red awning. We enjoyed very good meals at both places. The room was clean and pleasant, with nice views over the canal and a nice balcony off the rooms. The breakfast was delicious...some days it was very, very busy, and that could be off-putting sometimes. I must say that I was concerned about the location of this hotel. But there was no reason for concern...it was lovely and we would certainly be happy to stay there again. June 1, 2013
Rated 4.0 out of 5.0 by Very helpful staff, poor show at breakfast The staff as always were professional, pleasant and friendly. They were most helpful with the use of an electrical adaptor, and putting us in our requested area of the hotel. Breakfast on Monday was not up to the usual standard of service. By 09:20 lots of basic foodstuff such as bread had run out to be replaced with cake! followed some time later by some drab looking sliced bread. The cooked food was also in short supply and arrived at 9:50. One particular guest got rather annoyed with the state of affairs and was then waited on to placate him. May 31, 2013
Rated 4.0 out of 5.0 by Nice stay in Paris The room was a little on the small side, but what'd you expect in a city like Paris. So even though the room could have been larger, it was still a nice and clean room with a balcony. Service was great. People could easily answer all my questions, even in English. My family and I did like the breakfest very much. The basic internet was too slow, but ok for getting your e-mail or news. Maybe spend some extra bucks on internet if you go there. May 29, 2013
Rated 2.0 out of 5.0 by Late Check-out Promised late check-out, when I was back in the room everything has been cleaned and thrown away. Fortunately I was able to get back important stuff. May 21, 2013
Rated 5.0 out of 5.0 by Perfect for a trip to Paris It was our second stay at this hotel and it was almost perfect! Large and clean rooms, good breakfast, Metro-station nearby, safe garage, helpfully and friendy staff. We were only a bit annoyed that one of two lifts was during both stays out of order and so we had to wait a lot. May 17, 2013
Rated 5.0 out of 5.0 by Great experience. Great location. Easy access to the Metro, great area and very helpful staff. Loved it. May 15, 2013
Rated 4.0 out of 5.0 by Keep it up! Poor B&B quality is the common expectation when it comes to Holiday Inn Express brand. But this hotel is really good. I tried several IHG group hotels in Paris, but this would be probably my regular accomodation from now onward. Highly recommended. May 8, 2013
Rated 4.0 out of 5.0 by Value for money Great & friendly Staff, speaks nearly every language! Good location & its value for money! Good luck for you! May 2, 2013
Rated 5.0 out of 5.0 by What you expect, and MORE Parking at the hotel, 4 minutes to M7 metro stop, super relaxing views of the canal, superb breakfast and great coffee, well sized rooms, free wi-fi (although low speed) - I would come back ! April 25, 2013
Rated 5.0 out of 5.0 by Outsanding value! This hotel was a great value! The room was very nice, the staff was very helpful and friendly, and the free breakfast was an added bonus! I highly recommend this hotel to anyone looking for a place to stay in Paris! April 5, 2013
Rated 5.0 out of 5.0 by Excellent!!!!!!!! This was our first time vacationing overseas and we went to several different places in Germany, Austria and France and this hotel was by far the best!!! The staff was VERY VERY helpful and friendly, we did our best to speak french but by no means were fluent, they spoke English very well which was wonderful and VERY appreciated!!! Place was clean, modern breakfast was great, the small bar they have was nice as well. only thing i WOULDN'T recommend would be the fish/seafood place next door as they were very rude to us and made fun of us for not being fluent french speakers Besides the fact that we were nothing less than polite and nice to them. Loved this hotel if/when we go back to paris this will be where we stay!!! Oh and the location was GREAT! it was a 5 minute walk to the metro station to go anywhere in the city we wanted. only thing i wish they had was some sort of room service that would have been a great added touch/bonus! March 31, 2013
Rated 4.0 out of 5.0 Excellent customer service I liked. The room, staff, and the around. The best is the excellent customer service March 28, 2013
Rated 5.0 out of 5.0 by Wonderful Service! Excellent staff!! It was a wonderful stay and the staff was phenomenal. When noone else in Paris would speak english, they would which was always refreshing. They helped us with the metro and how to navigate it. We also left 3 paintings in our room and couldnt go back to get them and they were kind enough to mail them back to America for us! It meant the world to us. Thanks for everything!! March 12, 2013
Rated 4.0 out of 5.0 by Good value for money We enjoiyed our stay at the hotel. Facilities and service were quite good. It offers good value for money with a nice breakfast included in the rate paid. Location is also a plus with a metro station only a few blocks away and 15 min from main attractions in the city. The only improvement suggested would be to install a safe in the rooms for valuables. Other hotels of this chain offer that. March 10, 2013
Rated 5.0 out of 5.0 by Great hotel, excellent staff and good location for exploring Paris I have just returned from a 5 day business trip to Paris. Our rather large group (30 plus people) stayed at this HI Express located in the 19th Arrondissenment. I travelled from London via Eurostar straight to Gare du Nord, then the Metro to Riquet from where its a short walk to the hotel. As a Platinum Card holder I recieved an excellent welcome from Aida on reception, a voucher for free wifi, a voucher for a free drink and an upgrade to a corner room with an excellent view of the adjoing canal/waterway Breakfast was plentiful although all of us arriving at 07.00 Hrs ecah morning caught them by surprise somewhat! All in all I would recomend this hotel, its staff were very obliging and Aida is to be commended on her excellent customer service. March 5, 2013
Rated 5.0 out of 5.0 by Fantastic location and service I stayed here last week with 14 students. We had a great time, very convenient, attractive location. The staff could not have been more attentive and welcoming. Breakfast was varied and plentiful and the rooms were quiet and warm, we particularly liked the waterside views. One room smelt of smoke, but this was changed immediately for us. I would not hesitate to return either on my own or with a group. Thank you for making our stay so enjoyable. February 17, 2013
Rated 5.0 out of 5.0 by Paris - Canal De La Villette -a little out of town but well worth the walk The Paris - Canal De La Villette - is great value. If you are as lucky as we were to get a room overlooking the canal then few hotels will have a better view. Really clean rooms, welcoming & helpful staff, a great breakfast and interesting surroundings - what more could you ask for at a reltively low cost. February 11, 2013
Rated 5.0 out of 5.0 by Great Value for the Room The room was a great value - staff was nice and accomodating. Had a larger room with a view of the River, but the area was a little scary. I didn't feel safe walking the local streets there. Very difficult to get a cab there. February 6, 2013
Rated 4.0 out of 5.0 by Comfortable bed and good breakfast Bed is comfortable. Nice warm room. There is a lack of shelves for clothings. We had a room with a canal view. Slept really well because it was so quiet and peaceful at night. Daily supply of fresh fruits at breakfast would be appreciated. It's nice to have a hot breakfast of scrambled eggs and sausages. It's a pity that the scrambled eggs were cold at times. The receptionists are very friendly and helpful. Breakfast staff is very efficient in replenishing the supply of breakfast. The location of the hotel is quite pleasant and near to the metro. It's great that the hotel provides parking facilities at €15 per day. This is one of the best holiday inn express that we have ever stayed in. We enjoyed our stay and will definitely book with this hotel again on our next trip to Paris. January 28, 2013
Rated 5.0 out of 5.0 by Great location and service My wife, 23 year old daughter and I stayed here for 6 nights on a return to Paris pleasure visit. The location is great with easy access to metro. It was nice to get out of the tourist areas of the museums etc and be in a real neighborhood. The staff is superb, one of the best I have ever encountered. The staff helped on so many issues with practical assistance on restaurants, connections on the metro, really anything you needed. The room itself was great, American style comfort with a fabulous view. I am very anxious to return as soon as possible. January 27, 2013
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