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Rated 4.4 out of 5 by 197 reviewers.
Rated 4.0 out of 5.0 by Good We staied for 3 days in july 2013 and we enjoied the stay; the location is very good, not far from the city center with a beatifull overlooking on the canal. We didn't like only the absence of the air flow control into the room, resulting too cold for us. August 19, 2013
Rated 5.0 out of 5.0 by Overall wonderfull stay Friendly reception staff and a special mention to Rachel who answered all my enquiries immediately. A credit to the hotel. Regarding breakfast. a couple more 4 slice toasters would be welcome Often there was a queue of people waiting to make toast. Some fresh fruit would also be welcome, bananas, apples and oranges. August 18, 2013
Rated 5.0 out of 5.0 by Great Hotel, Excellent Location, Fantatic Value! We booked this hotel based on other reviewson the IHG website and we weren't disappointed. On the bank of the La Canal Villette and surrounded by residential streets, it's away from the hustle and bustle of central Paris but is only about 20-30 minutes away from all the main attractions. The rooms are clean and comfortable. We were upgraded to a room facing the canal which was great. The room itself was big enough for us, but we were only ever going to use it as somewhere to crash out after sightseeing all day. It only had a shower which was fine for us and it was certainly big enough, you just have to be careful as the shower head points towards the shower door and you have to avoid a wet bathroom floor. Our room also had a sofa bed which our 5 year old son loved as his bed and the fact that he had the best view of the canal. The room had a TV but we never used this. It also had a hair drier and a kettle with some coffee and tea. Our room didn't have a wardrobe, but there was a unit to hang clothes. The bed was comfortable and you have a choice of firm or soft pillows. The air conditioning was good and we needed as it was very warm in the room when we got back each night. The rooms have free Wi-Fi. Make sure you ask for the password at reception. Breakfast was included which was fantastic and meant you could get fuelled up before your day out. It is a self service buffet but space is very tight and you have to be careful not to bump into other guests as you navigate around the selection of bread, croissants, cold meats, cereal etc. The hotel staff were running in and out the kitchen topping up all the food so there was always plenty of stuff to choose from. They only have one toaster so be prepared to wait if you want toast. The location of the hotel is fantastic, you are no more than 5 minutes away from the Metro. The nearest stop is Riquet which is on the M7 line ( the Pink one). This line takes you right into the centre of Paris and has connections to other lines that take you everywhere else. The Hotel is on the bank of the Canal de La Villette and in the summer the banks have lots of activities such as pedal boats, pétanque courts, some little bars and cafés all of which make a walk along the canal after a days worth of sightseeing, a nice addition. Around the corner to the hotel is a youth hostel and probably one of the best bars we came across during our stay. Bellushi's bar is part of the St Christopher's youth hostel. We went in there for lunch on our first day and it was fantastic. American style food in big portions, really friendly staff, free Wi-Fi and a really relaxed atmosphere. The other good thing is that you don't pay central Paris prices for drinks (4 Euros for a bottle of Corona as opposed to 7-9 Euros in central Paris) The hotel is only about 30-40 minutes from Charles de Gaulle airport and shouldn't cost more than €50 by taxi. I would definitely recommend the Holiday Inn Express Canal de la Villette for anyone visiting Paris. We could not find a fault with the hotel and will be making this our first choice on any more trips to Paris, which if my son has his way, will be very soon. August 17, 2013
Rated 5.0 out of 5.0 by Excellent hotel on very good location This modern hotel is only 2 underground stops away from Gare du Nord. Very nice area with restaurants and shops nearby. Rooms are large, bathroom excellent (walk-in shower, separated toilet). Great value for money. August 15, 2013
Rated 5.0 out of 5.0 by La Villette - a nice place to stay In a combined 4 day visit, with family arriving by plane and car, this hotel has excellent transportation possibilities. Proximity to the highway, the metro and the airport was a huge plus. On arriving, the staff was very helpful, and hit spot on our request for connecting rooms. Parking the car in the hotel facility in the basement is the obvious thing to do, and using the Metro system for city visits is cheap, fast and generally a nice experience. Rooms were modern and comfortable, with excellent lighting and a quiet, efficient air conditioning system. Breakfast selection found a little below average, especially for the kids. On leaving the hotel, again the staff was very helpful when asking for late checkout due to a small change in flying plans. I certainly recommend this hotel. August 15, 2013
Rated 4.0 out of 5.0 by good location nearby the metro breakfast is ok. room is clean but a litttle bit hot in the corridor. August 14, 2013
Rated 4.0 out of 5.0 by Good Hotel with only one negative This hotel is in a great location. The staff was friendly. The rooms are fairly sound proof. All in all a good hotel. There was only one negative, and unfortunately a big one. The cleanliness of the plates and cups in the breakfast buffet. The food was good, but when you have to eat or drink from dirty dishes then it ruins your appetite. Please Holiday Inn, either replace the dish washing staff or get them better cleaning materials. My wife literally had to use napkins on her plate because she was so disgusted. Fix this and you will have a top hotel. All in all a good place to stay. August 12, 2013
Rated 5.0 out of 5.0 by Clean Contemporary Property Excellent Value I have stayed at this HIE on many occasions since it opened. It is a bit further out than other hotels in the IHG group and I was reluctant at first but it is extremely convenient by the metro. Staff is friendly and knowledgeable. Rooms are clean and contemporary and the air conditioning works well (a plus in the summer!) Bathrooms are modern and clean (no tubs only showers). Housekeeping is excellent and not intrusive. The internet is free...but slow as molasses mostly. Beds are comfortable. Lighting is pleasing. The breakfast is very good though personally being vegetarian, I would like a bit more variety in that direction. The coffee in the breakfast is HORRIBLE. I'm not sure how this is possible in Paris but trust me it's abysmal. The beans must just be floor sweepings/rot gut. Folger's is superior. The coffee at the lobby BAR however is Tres Bon! So don't hesitate to order a cafe' from the bar! all about the timing here and I'm not sure how to make it work. It is generally quite crowded and the row of tables nearest the serving line is too close to the people trying to get their food and it makes it difficult to enjoy your morning. Mostly that is the fault of the clientele not the establishment. It's a cool hotel! I'll stay there again I'm sure. August 11, 2013
Rated 4.0 out of 5.0 by Good stay Nice location, close to train system. A few stores and restaurants close by. Lively area during the day and evening with the canal and beach but that area closes down around 11 and security guards ensure this so no worries with noise while trying to sleep. The restaurant below hotel did not havd the greatest food, breakfast selection wasnt so great. Rooms were clean and staff was helpful and friendly! Recommend this hotel especially if you need a good price and dont mind the short train ride to the sites of paris. August 8, 2013
Rated 3.0 out of 5.0 by Polite staff I'm use to the hotels in North Americia and they don't jump hoops for IHG member being a Platinum member it doesn't matter and I'm use to the special care I expect August 5, 2013
Rated 5.0 out of 5.0 Excellent customer service - My wife and me stay in Paris for 4 days, our last stop of our holiday in Europe. The hotel provide a very nice view and relaxing environment along the Canal. Room facility is good and clean.; Breakfast is the only area need to be improved. Lastly, I would like to express my appreciation to the front desk staff ,Ms Alda, for her professionalism in customer service. She's very helpful and friendly in solving all my problems such as WI-FI; provide good recommendation for my city tour. With the excellent customer service, this is the hotel I will like to recommend. August 5, 2013
Rated 5.0 out of 5.0 by great hotel Really great hotel, great location, clean, comfortable, helpful reception staff, good parking, reasonable prices for Paris. Would highly recommend. We are a family of three & room was ideal with plenty of room & comfy beds. Shower was fantastic. Had great view. Only thing that let it down was breakfast - ran out of tables, cutlery & food options & breakfast staff not that helpful although were v busy to be fair. Needs bigger restaurant to cope with numbers at breakfast. August 4, 2013
Rated 5.0 out of 5.0 by Loved this Hotel We stayed at the Canal De La Villette Holiday Inn our last night in Paris so we could easily get to the airport the next morning by taxi. Everything about the hotel was excellent- the rooms, the showers, the breakfast, the location. My teenage sons said it was their favorite hotel in Europe on this trip. August 2, 2013
Rated 5.0 out of 5.0 by Front desk staff was awesome We are from Florida; we cam there for a medical conference that was being held in central Paris near the Opera. We, however, wanted to stay someplace less expensive and in a non tourist area. We found a great value in Holiday Inn Express. the host hotel was about 350 Euros per night; HIE was MUCH less. We wanted to eat at places where the local people ate; the front desk staff was great about recommending terrific restaurants. We had trouble getting on the internet/WIFI; one of your staff went beyond the call of duty to get us connected. I will stay there again whenever I'm back in Paris. Thank you all for a great stay. July 31, 2013
Rated 5.0 out of 5.0 Great Hotel in Paris I have stayed at the HI Express Canal De La Villette four times and have found the hotel to be a great value. The staff is GREAT! Very helpful and knowledgeable. Although not a truly central location, there are several convenient metro stations on two different lines which will get you into the center of Paris within 25 minutes. The setting of the hotel on the canal is fantastic and the neighborhood offers everything you could need due to it being a residential area, not a tourist area. I will continue to stay here in the future, and look forward to my next visit. July 30, 2013
Rated 4.0 out of 5.0 by Ok, but nothing special Things are new, and the bathroom is nice. Hotel was very busy especially at breakfast. It was hot and the aircon could not cool the room (probably because we were underneath the roof). Location is ok, nicely next to the canal, but not right in the centre. July 29, 2013
Rated 1.0 out of 5.0 by Horrible Mattresses and Air Conditioning I would not recommend staying at this hotel unless you have low standards and low expectations! The air conditioning did not work the first 2 days of our stay. When I informed the front desk that the AC wasn't working, they said the technician had gone home for the day. When I asked them to call him back to fix it, they acted like I had asked the impossible, which it turns out I apparently had. They said they called him, but he couldn't come back. No sleep that night as the room was a sauna. The next morning at 9 am, the technician came in and "repaired" the AC. When we returned back to the hotel around 5:30 pm, that afternoon the AC was not working. I called the front desk to inform them that the AC was not working, they told me that the technician had fixed it that morning. I explained that his repair did not last, because the AC was not working. She called the technician #he had gone home#, who informed her that he had fixed the AC that morning and it was working right. I was informed that I was the "only one" complaining. I went to the front desk and took one of the front desk attendants to our room. She verified that, in fact, the temperature in our room was "intolerable - you can't stay in this" #her words!#. She then called the technician back out. The AC had quit working on the 2nd, 5th, and 6th floors again! So, after 2 days without AC, they finally got it working. Even at that, it barely kept the room bearable. It never really got cool. The mattresses are obviously old and of poor quality. They sag and you can feel the springs. VERY uncomfortable. On the positive side, the location was nice and metro was convenient. Other than the issue regarding the AC, the front desk staff were generally helpful. July 29, 2013
Rated 5.0 out of 5.0 by Fantastic staff in great hotel Knowing this hotel from a previous stay, we chose to return with our 12-year-old grand-daughter in order to show her Paris for the first time. We knew she would love the hotel's position by the canal marina, especially as it becomes a 'Paris Plage' during the summer months, so that staying at the Hotel Canal de la Villette is the nearest you can get to a beach hotel in the middle of a city, combining the delights of both! In order to show her the city we had booked, in advance, a city tour comprising the Eiffel Tower, a Seine cruise and a city sites tour for our final evening, but 24 hours prior to its start we discovered the tour company had cancelled our booking in error, and the tour was now sold out. If it had not been for the ingenuity and efficiency of Sandra and Aida at the Reception desk our grand-daughter's holiday would have been ruined. They made numerous phone calls and ensured that a replacement tour was booked for us and also even went to the trouble of contacting the operators of the cancelled tour to obtain assurances that our earlier payment would be refunded. We cannot thank them enough for their kindness and support. We will definitely be returning! July 29, 2013
Rated 5.0 out of 5.0 by verry nice hotel verry satisfied verry good customer service, all perfekt July 25, 2013
Rated 5.0 out of 5.0 by Good security/ Excellent Hotel Needing room key card to access the elevator gives additional feeling of security... Will go back to this location. ..Excellent hotel. July 21, 2013
Rated 1.0 out of 5.0 by Trustworthiness of hotel staff is questionable This hotel was recommended to our organisation, however, I had a negative experience. I would advise anyone to be mindful of leaving or forgetting their belongings in the hotel room. I left money in my room and was not able to recover it. What I found most astonishing is the reaction from hotel management. The kept on emphasising how it was obvious that their housekeeping staff is tustworthy, and in a way were implying that I could be lying or mistaken about the whole situation. To make matters worse I left Paris and kept on following up on the matter and was receiving conflicting information from the Hotel Front Desk regarding the investigation into the whole matter. This left a very undesirable impression of the hotel in my mind. Furthermore as as foreigner visiting Paris for the first time it led me to question the calibre of people I was dealing with. It is definitely a place I will never stay at again whilst in Paris July 19, 2013
Rated 5.0 out of 5.0 by Excellent We stayed for 4 nights in this hotel and we had a nice experience . They upgraded us to nice canal view rooms and though breakfast could get boring , rest of the stay was awesome . They gave us free wifi for being a platinum member and speed was awesome. July 16, 2013
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel. Beautiful at night. Nice location. Friendly and helpful staff that spoke English. Highly recommend this hotel. July 12, 2013
Rated 4.0 out of 5.0 by Comfortable hotel close to Metro and neighboorhood brasseries I was very satisfied with this hotel. It is quite new and have a good HVAC --- needed in Summer-- rooms are small but manageable, even with my kid in a pullout sofa bed (solid matress). My side of the matress had an uncomfortable point and I reported to the lobby. They placed a matress topper and the problem was resolved. It is located within walking distance from the Metro in a safe neighboorhood. The restaurants close by were good and super-friendly service --yummy food-- The only restaurant that provided poor service was the one located at the bottom of the hotel (we decided to walk half a block to the next place...and we loved it). It was very busy that shows that they can have an attitude.. Breakfast buffet was well stocked if you could make it before 10 a.m. But we were too tired in the mornings to wake up...however, the hotel was gracious enough to let us in for whatever was left (Breaksfast goes until 10 a.m.). The lobby was a extremely busy area with tours coming and leaving at rush time but it was a quite building...windiws were good isolated. Staff was bilingual and very nice! July 12, 2013
Rated 4.0 out of 5.0 by Safe area at the Canal de la Vilette situated at the Canal de la Vilette this area gives a good chance to stay in Paris in an area without a lot of tourists. Nice bistros, restaurants at the canal. We feel safe. Metro station nearby and only a few minutes ride to Lafayette, Opera and Hotel de la Ville. Parking has space also for greater cars ! June 29, 2013
Rated 5.0 out of 5.0 by Great place to stay! We would like to commend the staff for running a very professional and affordable hotel. After literally weeks of internet searches we decided on staying at the Canal De La Villette and are very glad we did. The staff was very helpful and friendly. They made it easy for our daughter (a student in Paris) to secure her luggage even before our check-in! It was no problem adding her to the room stay for a small fee. The room although small for 3 people was clean and functional. The bathroom was spotless which was much appreciated. Our only misconception was that there would be a balcony to look over the canal (that would have been great), unfortunately that was not the case. The included breakfast was a great value and one of the big reasons for choosing this location. It's best to go to breakfast early as it gets quite busy. We loved the coffee selections as well as the bread/meat and cheeses. Juice and cereals were also provided. We sat in the bar one night and listened to a couple performers who were quite good. There are multiple restaurants very close by and all the ones we tried had tasty food and were reasonably priced (be sure to get there early or you might not get a table). On Friday night we drank wine by the canal while the locals played Petonk. There were tons of people out living their lives, so it was cool to really see how the people of Paris entertain themselves. The metro station, grocery market and laundry-mat is less than a 5 minute walk. Safety wise a police station is right there as well. For the budget yet comfort minded customer, this was an excellent value! Thanks again! June 22, 2013
Rated 5.0 out of 5.0 by Great View and Nice Breakfast with Reasonable Price Great view facing canal and local park! The hotel amenities are modern and beds are cozy and comfortable. Especially my 12 year old son liked the sofa bed, where he could look down the canal directly. The complementary breakfast buffet was great as well. The location is about a block away from subway station but it's a great value comparing downtown hotels in Paris. We enjoyed the 3 night stays and would like to recommend to my friends. June 16, 2013
Rated 4.0 out of 5.0 by Room Service Comparing the stay in US, US H Inn Exp provides hand lotion and water bottle for priority club members in USA while in Europe they do not provide in the room but not even at the front desk. A new experience for me for travel in Europe but will be prepared and take it with me on the next trip. Overall the stay was good. June 11, 2013
Rated 5.0 out of 5.0 by one of the best hotels we have stayed nice, QUIET and CLEAN room, big and comfy bed, beautiful view from the window (room104) , friendly HK and reception staff, smooth check in and check out, a bit crowded restaurant during busy breakfast time - but no surprise as it was a weekend.... perfect hotel for a short stay, even with a baby 5 minutes walk to a metro station (Laumière) June 10, 2013
Rated 5.0 out of 5.0 by An excellent choice As a family of four we stayed at the Holiday Inn Canal Villette for 3 nights. The room was spacious, clean and comfortable. The staff were courteous and helpful. Our young children are visually impaired and this hotel was very accessible and a great choice. Good views of the canal with very easy access to the metro system. I would definitely stay here again. June 4, 2013
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