Rated 3.4 out of 5 by 105
Rated 2.0 out of 5.0 by JET16 Location was good, customer service wasn't.
We needed a hotel near the station and thought a Holiday Inn would provide a reasonable service.
We only stayed one night so perhaps we were just unlucky, but they seemed to be chronically short-staffed. Long, long queue to check in, with only one person on the desk. He tried his best and was very polite, but when you've had a long journey, having to stand in a queue for 20 minutes to check-in is unimpressive. The couple in front of us, with much luggage and a small baby, had just travelled for 24 hours from South Africa and looked exhausted. They asked if a porter could help with the bags and were told there wasn't one and no-one else was available. Apologetic, but not what you'd expect from a decent hotel.
There was a steady stream of people returning to reception to say their room key cards didn't work and being told that someone would be available "soon". When we finally got our key and went upstairs, the aforementioned South African family were standing outside their room as they couldn't get in either. Our own key finally worked on about the tenth attempt, and this was the case every time we tried to use it.
The room itself was fine: clean, enough room to walk around and quiet enough to sleep. Location is good - Metro outside the door and station opposite. I know some people have commented that they felt unsafe at night, but we thought it was ok.
Had breakfast there, as we'd paid for it when we booked. It was adequate, but staff ranged from barely civil to positively surly.
Apart from its convenient location, this hotel has precious little to recommend it.
October 1, 2013
Rated 2.0 out of 5.0 by garedelest092013 hotel gare de l'est
deskstaff was kind
luggageman was arrogant
internetcable wasn't working in the room and although I told the deskpeople, they only said it should work but didn't make any attempt to fix it!
wifi in the lobby was VERY slow
taking a shower it meant standing in the bath with your head in a difficult angle to avoid the opened window above the bath.
I wouldn't go to this hotel again.
September 24, 2013
Rated 5.0 out of 5.0 by Grammy8 Wonderful service!
The staff was very professional. Mr.Witek on the day shift and the gentleman on the evening shift went out of their way to be sure we had everything we needed. The girls at the desk were very helpful as well. our room was clean and the bed very comfortable. Our room was quite small and we had to always sit on the bed to relax. Otherwise, we were very happy with our stay. The breakfast was delicious! We had 3 rooms and were traveling with a four year old and an elderly woman. Their rooms were larger.
September 23, 2013
Rated 5.0 out of 5.0 by Fluttershy Good location
I was given a free upgrade to an executive room which is always welcomed so my review may be a little skewed. This is a very convenient place to stay as Gare De L'est is right opposite. I would prefer to live near Gare Du Nord but this is fine too. Did not try breakfast so no comment but generally happy with the service.
August 29, 2013
Rated 4.0 out of 5.0 by thehammer666 good value
We were very pleased with the room. It was small as one can expect in Europe but was well appointed, not shabby in any way. Our only complaint was that the A/C seemed to have a mind of its own, it came on a couple of times seemingly at random. The room was very warm and it made sleep difficult.
One observation I haven't seen from other reviewers is that we thought the surrounding neighborhood was a bit dodgy at night. Would not have felt comfortable walking around in the evenings there as a woman alone--it was just ok as a couple. Otherwise location is good, close enough to downtown by metro but close to Eurostar terminal as well.
It would have been nice to have wifi in the room but we knew ahead of time this was not the case, so not a complaint, just an observation. Compared to other stays I've had in Paris, thought in general this was a good value for the price.
August 22, 2013
Rated 2.0 out of 5.0 Excellent hotel - poor customer service
One of the nicest and most convenient hotels you will ever stay in. The staff however are unbelievably slow. It took me nearly over an hour to check in and 45 minutes to check out. The inability to multi task would see the staff lose their jobs if they worked for me!
August 22, 2013
Rated 1.0 out of 5.0 by KP39 Bad service, staff not interested in customer service
I have stayed at the hotel before, due to the location.
However on this occasion my experience was not expected. If you pay for something you expect to get something for this.
I pre paid for breakfast, when I went for breakfast. There was no cutlery available. I was told I should not expect cutlery to be available!! Because they had to clean it. I am not sure if I should have brought my own??
When I reported this to the front desk, I was told there was nothing that could be done and I should wait. I had no time to wait, because I needed to be at work. When asked for a refund I was told it was impossible. I was given a note to say I would get a refund, but that hasn't happened. I can't see how taking money and not offering the service you pay for is legal! This hotel seems to think so.
I would never stay again.
August 13, 2013
Rated 5.0 out of 5.0 by Travelhead Great location, view, value
Close to a major metro station (literally just walk down the stairs right in front of the entrance) made it convenient to reach anywhere before 1am. Taxis and buses always available right in front of the hotel. Veli bikes for only 1,70 euros a day right around the corner. Gare de Lyon not far away by taxi. My Executive Suite had a view to both the Eiffel Tower and Sacre Coeur. Checkout my Instagram: Star3862 really nice pic of the view.
August 7, 2013
Rated 2.0 out of 5.0 by almariz No Wi-Fi in the room is unacceptable!
Room cleaning is sloppy, when i got my room the minibar fridge was unplugged, clearly the staff had not checked it, minibar items were not chilled, and who knows how long they'd been left there to warm up? Also found an empty bottle of champagne under the desk in the room. How often is the room hoovered? How can staff fail to pick it up?
Reception staff is reasonably efficient and welcoming, however the room keys never seem to work properly, once I had to come back 3 times from the 7th floor to reception and get the key re-activated before being able to enter my room!
still the major problem is the lack of WI-FI in the rooms. Wireless connection only available in the lobby and is free, but it is totally unacceptable that no such connection should be provided in the rooms. Internet is a basic service like water or electricity!! This makes the hotel totally unsuitable for business travellers.
Very disappointed considering the extortionate room rate.
The only real bonus is the location.
July 28, 2013
Rated 5.0 out of 5.0 by begrave Great Service
very happy with their service..Staff very helpful specially Jenifer
highly recomend this hotel
July 27, 2013
Rated 2.0 out of 5.0 by IsThatEnoughCharactersNow Why am I standing at this counter? It's to check-in, right?
Took a long tine to check-in.
Reception staff, whle polite, were not very communicative or responsive. Who were they looking after? - it didn't seem to be me. Why am I standing at this counter? It's to check-in, right?
First hotel I've ever stayed in who'd run-out of keys (key-cards).
They said they'd deliver new ones to the room(s) when they got them, but they didn't.
July 21, 2013
Rated 1.0 out of 5.0 by Barry12345 Internet - un usable
This hotel has the worst Internet of any hotel I have stayed in the world. The cabled Internet in the room runs at 0.2 mbs which is clearly un usable. The wifi in the lobby runs at 0.2 mbs which is still un acceptable and not fit forpurpose. The staff are clearly aware of the problem and have many complaints but say they have a long term contract with a supplier and can do nothing. If you are on business and need Internet access I suggest you do not use this hotel
July 18, 2013
Rated 1.0 out of 5.0 by gtlim88 Unhappy with the bad treatment by the staffs
I have booked the rooms on line and request earlier check in by 0830hrs, upon arrival at hotel around 0900hrs, has been informed that the rooms only available by 1200noon due to last night overbooked or we can have 1 very small room available. Anyway after 12 hours flight from China, not able to get fresh up, we opted for a walk on the streets. Around 1330hrs, we gone back to hotel, shock to discovered that the rooms promised available by 1200noon still not available. After long discussion, managed to get the rooms in different levels, I do not understand why the staffs are so inefficient.
One of the room the sink was not function, upon complaining to the staff, nobody come to repair, anyway we managed ourselves.
the worse thing is when check out, since I already prepaid all the rooms, what I need was a payment invoice, it took the counter staffs 15 minutes to have 1 page invoice printed.
The hotel is very nicely located but the staffs services are very lousy.
July 16, 2013
Rated 3.0 out of 5.0 by JessZT2 First Time in Paris
We travelled to Paris, and overseas through Europe, for the first time for our Honeymoon and chose this hotel as part of the IHG brands.
Unfortunately the hotel room was very small but had everything we needed and the location of the hotel was second to none! You step out of the hotel and down into the Metro station where it's max 15 minutes to get anywhere in the city and close outer areas!
The staff were friendly and knowledgeable and were willing (and happy) to assist us with all our inquiries!
July 3, 2013
Rated 3.0 out of 5.0 by Honeymoon13 Poor reception staff
You have to make an inmediate training of Reception and Housekeeping staff. They are there just to make check in and out. They couldnt answer a question!!, they were not friendly and helpful. The maid tried to enter to our room at 8hs and 3 more times untill 12hs. They called me at 12 to say "is the check out time" when I had asked for a late check out as a Gold Priority Club member. I have a late charge on my account despite I had no charge..!!
The room was nice on top floor and with a very nice view of the city... but It was not a nice experience.
June 28, 2013
Rated 4.0 out of 5.0 by Pierre2013 Parking glitch
The location is excellent for access to the Metro and to trains. Internet is available only in the lobby. The room was adequate by European standards. Limited hotel parking is 2 blocks away in an unmarked underground garage. Unable to find the garage, by mistake we followed a car into a private apartment garage and left it for 3 days. When we tried to check it on the 3rd day we found we had no way to access the garage. Fortunately, a resident pointed out the error and let us drive the car out. Back at the hotel a clerk didn't understand our problem but another employee went out of his way to show us the correct garage. We were relieved to find that we were not charged for the three nights that we had a hotel parking permit but inadvertently didn't use it. Note that to get a parking permit you have to turn over your driver license and in order to drive your car during your stay you have to turn over your parking permit.
June 24, 2013
Rated 2.0 out of 5.0 by Budlightyear Excessive recent rate increase
This is the 2nd review because the 1st one wasn't posted for some reason.
For the past year (2012-13), I have stayed at this hotel weekly because it was very convenient due to its proximity to the train and subway stations. Unfortunately, prices recently skyrocketed (100-300%). I know the high season is upon us but it doesn't justify such high rates when the service level has remained the same. I am very disappointed but I am left with no other choice but to only use this occasionally now.
The other downside was the internet access. No wifi in rooms and bad wired connections in-rooms. Finally, they often forget to include the welcome goodies for Platinum members.
June 18, 2013
Rated 3.0 out of 5.0 by Swissdave Comfortable but small rooms
Perfect location, beautiful building, quiet and comfortable but small rooms.
Staff speaks english even if you are French. More french touch would be appreciated. The Hotel is in the heart of Paris, in the heart of France!
June 14, 2013
Rated 4.0 out of 5.0 by Chuckford227 Very nice hotel across from the rain station
The staff is super friendly and it is right by the train station and the metro. A decent price and tons of cafés and shops around the hotel. They do charge for wifi in the room which wasn't an inconvenience for us. Beverages and breakfast were pricey; breakfast was 15 euro a piece but looked very tasty!
I would recommend this hotel to a friend and stay there again!
June 13, 2013
Rated 4.0 out of 5.0 by FrankG Comfort
Room was very well apponted and extremely comfortable.with a view across to the bustling environs of the Gare de L'est. Situation was extremely handy for transport, especially the Metro.
We hope to return before too long
June 9, 2013
Rated 3.0 out of 5.0 by di110nsr0ck great location, poor beginning of stay, but got better
Was not checked in to Priority Club floor, room was on noisy/loud side of building. Staff not interested in helping change rooms. We had to keep door/window closed all the time.
No mini-fridge, one small bottle of water offered for whole stay!
Over all good staff service and excellent breakfast, fabulous location - spent most of our stay out and about and not at hotel
June 9, 2013
Rated 1.0 out of 5.0 by Crabbit66 Not what I expected
Having been a fan of Holiday Inns in the past, I was very diappointed in my recent stay. I didn't feel we were provided with an acceptible level of service, or received value for money. There was a real safety issue particularly with regard to children in the room that in which they were staying. Children were not really catered for, although there were quite a few there. The complaints that we made at the time were only partly resolved. Since our return, I have been in touch with Customer Services who promised a response within 48 hours. After 5 days, having heard nothing, I phoned again to be told that I had been awarded a number of points as recompense. I am still puzzled about how I was supposed to know this when no-one bothered to tell me although you had both my mobile number and my email address.
June 8, 2013
Rated 3.0 out of 5.0 by ruedwolf Wurde doppelt abgerechnet und keine Antwort
....doppelte Belastung bei CC, keiner reagiert.
Zimmer eineigermaßen o.k.
Gute Lage nur 3 MInuten vom Gare De L´est.
Unklarheiten bein Internetzugang und der ist sehr schwach, mind. in meinem Zimmer.
Personal an der Recepition teilweise sehr schwach.
June 5, 2013
Rated 4.0 out of 5.0 by oinksy Good location
The hotel is located just in front of the stairs up from the metro ! And directly opposite the Gare d'lest which is very useful if you plan on using the TGV to go to any other parts of Europe or even France. Just a short walk to wonderful eateries as well.
June 4, 2013
Rated 3.0 out of 5.0 by DCJimmy Not my favorite HI property
You cannot get a better location, across the street from Gare De L'est and 2 blocks from Gare du Nord. But the property needs some work. No recognition at Check-In of Platinum status, the employee seemed very new and confused. But my main issue, is the hotel has NO WiFi except in the Lobby. Really?? Are they so unwilling to spend the money for WiFi service? This is rather unprofessional and embarrassing in the year 2013. My room was rather worn down, the furniture is old and not well maintained. If you need a good location, and the prices are not too bad then it's OK. But I would only rate this property about 2 1/2 stars.
June 3, 2013
Rated 5.0 out of 5.0 by Alteano1965 Good location, good service
We were very happy with our stay at HI Gare d' east. Reception staff very attentive, room clean and tidy. Coffee maker in room did not work well and was replaced immediately, on departure forgot my PC charger, and was kept by the housekeeper until I could collect.
A BIG plus point is that WI-Fi internet is free, maybe other hotels could learn a lesson.
June 2, 2013
Rated 2.0 out of 5.0 by Anna2013 Great General Manager
upon arrival at the hotel our bag was stolen within 20 min. which spoiled the begining of our holiday. and as the general manager wasn't it none did anything that day on our request to see the video the receptionist didnt have a key to get to the room where CCTV was kept.
I have to praise the General Manager who next morning sorted everything out! Thank you for getting our holiday back on track!
May 31, 2013
Rated 3.0 out of 5.0 by Palm68 Breakfast
Poor service, not enough sitting places and space. Most of the food plates were empty.
May 26, 2013
Rated 5.0 out of 5.0 by ElizabethBr Service
The service received was excellent. The room was clean and comfortable.
May 18, 2013
Rated 4.0 out of 5.0 by robtob73 Great for a short term stay !
Great location, nice, but small rooms, bed are ok.
May 17, 2013