Rated 4.3 out of 5 by 65
Rated 5.0 out of 5.0 by Carole255 Very comfortable bed, quiet rooms and great cinnamon rolls.
I truly enjoy staying at this Holiday Inn Express. It's very clean, comfortable and quiet. The food in the mornings is the best I've eaten in any Holiday Inn Express. Most other locations over cook their brkfst but this location does a superb job. Especially on the cinnamon rolls.
December 4, 2013
Rated 2.0 out of 5.0 by BreedersCup2013 Indifferent Staff
I travel with a group that has five rooms booked which we reserve a year ahead so we will all be situated on same floor. When I checked in the staff stated the room was being cleaned and would be available in a few hours. When I returned the staff informed me I was being put on a different floor because the previous occupant (who did not have a reservation) had not vacated the room. My complaint was that the person who did not have the reservation should have been reassigned. The staff was totally indifferent to my complaint, including the hotel manager, could not have cared less, didn't offer any accommodation. The result was our group chose not to stay the extra night and checked in with a competitor who shall remain unnamed. I will never stay in a suite again at that hotel, the rooms are small, and the fold out bed is uncomfortable.
December 2, 2013
Rated 1.0 out of 5.0 by ASU2013 Welcome Platinum Elite - Sleep on the couch
I booked a room here and specifically requested two separate beds. However, upon check-in I was given a room with one king bed and when I asked about two beds the receptionist said their reservation did not show that request. I had my confirmation email that explicitly stated my request but the receptionist did not seem to care. When I requested to speak with a manager they informed me that one was not available and one would not be in when I checked out.
The solution presented by the receptionist was for either me or my 75 yr old grandfather to sleep on the pull out couch.
This hotel is one to avoid and gives the IHG group a bad name.
This is even more concerning considering I am a Platinum Elite Rewards member, I cannot imagine how they treat other guests.
November 29, 2013
Rated 4.0 out of 5.0 by Notsohotinpasadena No hot water
Everything was very good with exception to no hot water one morning. Not what you want to experience on business/pleasure trip. Overall hotel was clean and comfortable. Never like the HIE pillow size but not a deal breaker.
November 17, 2013
Rated 4.0 out of 5.0 by Volunteer4nonprofits Not in the heart of Pasadena but close enough if you have a car
Pretty good place! A bit far from the central action area of Pasadena but close enough to get there. Staff good. Room Clean. Outdoor Pool small - not used.
November 15, 2013
Rated 3.0 out of 5.0 by themose Did not meet my expections
Although this property was located within a short driving distance of my ultimate destination and met most of my needs, I was disappointed with the lack of recognition of my IHG platinum status. The room was quite small and had few if any amenities. No effort was made on behalf of the hotel staff to determine if I was satisfied with my accommodations. A larger more comfortable room could have been offered.
November 6, 2013
Rated 5.0 out of 5.0 by JhohnD Dependable choice
We found the staff and service top notch at this Holiday Inn Express. When we asked about a refrigerator for our sparkling clean room, it and a micro appeared in 10 minutes, no charge. The free breakfast was very good fare, but the coffee was bitter. Gave "sleep quality" and "Able to relax" 4 stars due to a barking dog on the east side of the building both nights of our stay; I'm especially sensitive to that particular disturbance. I informed management of the problem; they should be able to quiet the critter through civic channels. Parking was easy, as was access. Close to the Huntington and other attractions. Recommended.
October 30, 2013
Rated 4.0 out of 5.0 by nbsphs Wonderful staff & accomodations
Friends & I were visiting the Pasadena area for a class reunion. All 6 of us stayed at the Holiday Inn & had a wonderful experience at your hotel. It was a great location where we felt very safe. There is free parking which apparently is unusual in that area.The hotel staff was very pleasant & helpful and the breakfast was quite nice. My friend & I shared a suite with a king bed & pull out sofa. The king bed was comfortable but the pull out sofa was uncomfortable due to the thin mattress.
October 28, 2013