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Rated 4.2 out of 5 by 140 reviewers.
Rated 3.0 out of 5.0 by Somewhat disappointed I stay at HIE for work all the time. This property was a bit of a disappointment, however. The appearance of the hotel was poorer than I have come to expect. Additionally, the air conditioning was temperamental and it was virtually impossible to cool the room properly. It was either sweltering or freezing. Lastly, the lights on the balcony were so bright that it made it difficult to sleep. October 17, 2014
Rated 5.0 out of 5.0 by Great Location. Excellent choice if you require access to various freeways in LA area. October 14, 2014
Rated 3.0 out of 5.0 by Hotel Needs A Face-Lift & Wi-Fi Accessibility Improvements This Pasadena location is tired. The staff is kind and courteous. The maids did a nice job in the room but they can't help if the corridor carpets are saggy 'n old and the hallway walls dingy. The dining space is cramped. The music speakers in that public area interfere with the television/cable am newscast - making it very difficult to hear the reports during brunch hours. The outdoor pool is clean but its accessories and patio area are old and worn-out. The elevators are over-heated and ugly. This Express has close proximity to the heart of Pasadena but lacks the sparkle to make it a repeat. October 11, 2014
Rated 5.0 out of 5.0 by Holiday and Work Very nice stay, comfortable, clean, and close ot or destination. October 7, 2014
Rated 5.0 out of 5.0 by I love this hotel This is a really great property. Customer service is impeccable. They really make you feel like you're home. They do an excellent job of recognizing its platinum elite members. I love their suites. The beds are so comfortable and the rooms are elegant and spacious. I was happy to get the same suite I had before. I will definitely be coming back when I stay in the Pasadena area again. October 6, 2014
Rated 5.0 out of 5.0 by Basic review Kind staff, very helpful and friendly. Parking close to the hotel is limited but the garage in the back does offer an alternative for guests that plan to stay longer. If I'm in the area I'd probably stay here again. October 3, 2014
Rated 5.0 out of 5.0 by Comfortable accommodation I received some friendly and wonderful service to my unexpected stay at this Holiday Inn Express. I was received great accommodations and arrived in a very clean and nice room. The breakfast was great and much better than I have received in the past. The variety of different breakfast items was great to have the choice. The hotel was overall very nice and accommodating. A very nice surprise in the unexpected circumstances that lead me to your hotel. October 1, 2014
Rated 5.0 out of 5.0 by we had good time We really enjoyed the great service and very clean room. The hotel staffs were very friendly and made us feel very comfortable and relaxed. September 30, 2014
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