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Rated 4.2 out of 5 by 121 reviewers.
Rated 5.0 out of 5.0 by Another great Holiday Inn Express. Stayed at many Holiday Inn Expresses but mostly on the East Coast. This was my first West Coast stay and the Pasadena HIE did no disappoint me. Everything I had come to expect at HIE was there: Comfort, privacy, convenience, clean room and great staff. Not to mention that great breakfast. I had arrived two hours before check in time and after a three hour drive with a back ache. The manager, Anabel, had nothing available for a while but said she would do her best to get a room ready in an hour. In 15 minutes we had a room and after a two hour nap in that HIE bed, my back was cured and I was ready to go to enjoy the evening at the San Gabriel Festival. Someone said that they are planning an upgrade of the hotel. Don’t know what they could do to improve it but I’m looking forward to going back some day to see what was done. Thank you Anabel for your special attention and getting that extra two hours for me. It was an event saver. September 3, 2014
Rated 5.0 out of 5.0 by Staff Front Desk people awesome, Housekeeping very professional. Maintenance man very prompt and helpful. September 1, 2014
Rated 3.0 out of 5.0 by nice area enjoyed old town pasadena. didn't think much of this hotel. August 27, 2014
Rated 2.0 out of 5.0 by One of the worst Holiday Inn Express hotels Hotel looks old and dingy. Room smelled horrible with some kind of strong, lingering air freshener. Bathroom space was so limited. Breakfast is horrible too. The gym is awfully small with only three equipments. The threadmill I was on didn't work well at all. Overall, the hotel was very disappointing...more like a motel than a Holiday Inn Express that I'm accumstomed to elsewhere. August 23, 2014
Rated 4.0 out of 5.0 by Nice hotel Good location and fair price. Room, breakfast, WiFi as expected at common Holiday Inn level. August 23, 2014
Rated 2.0 out of 5.0 by dissapointed I was happy to be back in Pasadena but the first nite was a disaster the smoke alarm went off twice and made all of us evacuate the premises- Mgmt.. did not bother to explain or apoligize for the problem- also the fridge did not work till the 2nd day and the morning of checking out at 9:15 the maid walked in without knocking- Now the good part the room was lovely and home office followed up on my complaint and comped me my first nite- I feel they were VERY UNDERSTANDING and will go back there in the next few months and try it again August 19, 2014
Rated 5.0 out of 5.0 by Great service The room was pretty good for our needs.We were just traveling and needed a place to stay on our way. The front desk personel were very proficient and helpful. The parking was good. The location was easy to find. The coffee in the room was good. August 18, 2014
Rated 5.0 out of 5.0 by Great stay! My family had a very comfortable 3-day vacation stay at this hotel while travelling around California. It was perfect for our requirements, including accessibility, facilities, cleanliness and value for money. I will certainly recommend the hotel and use it again if we are in the area. August 17, 2014
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