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Rated 4.3 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by to get away and relax. what can i say.my wife and i just lost are apt manager and we needed to get away.so we came to the holiday express.we stay here last year and it was wonderful stay and so we came back again.when we check in we where greeted with a warm smile and we where able to check in early.we where able to change are reservation from monday to sunday and we where happy about that.we where there for there for a week and on the third day we wanted to change rooms and that was not problem.there was nothing wrong with the room.we just wanted to be on the 3rd floor.so my wife and i pack everything up to go to are new room.the breakfast choices was excellent and it was nice to have are room clean room with fresh sheets and towels was nice. my wife and i decided to order flowers to be delivered to the hotel to show are appreciation. we made out the card to the whole staff.front,kitchen crew,cleaning crew and the maintenance crew. the hotel staff was trying to figure out who was the Anderson Family was.when we came back to the hotel and saw they have receive the flowers. we told who the Anderson Family was.they where so happy when they got the flowers that they where thanking us. finding out they never received flowers before. i said there's always a first time. we made they day. as we where leaving to our room. we where seeing them admiring the flowers. July 27, 2014
Rated 5.0 out of 5.0 by Worth Extra I don't usually stay here because the price is among the higher (can I say that?) but if the other good one on Colorado isn't available, this is my second choice. It's a great place, hidden in the back of a strip mall with good parking. The interior is very high class and perfectly kept. There are computers you can use by the front desk. The rooms are comfortable with high class, well kept furnishings and bathrooms. The TV access the night I was there was superior. In conclusion, expensive but worth it. July 23, 2014
Rated 2.0 out of 5.0 by Falta de atención a los clientes Muchas veces, los programas de fidelidad al cliente no pasan de rótulos sin contenidos. És de esta forma que me senti al hospedarme en este hotel. Tuve un imprevisto que necesitava de informaciones adicionales sobre mi reserva que ninguna persona del front desk podria me ayudar y solicitaram hablar con el gerente que estaria en Lunes a partir de las 7 am. Cuando llamé por Anabella que seria la persona con quien deberia hablar, no quizo me antender y encaminó su recado através de las personas del front desk. Creo que ser Gold Member y tener alguna fidelidad a esta cadena de hotel no importa. De ahora en diante no haré ninguna questión de hospedarme en la cadena de IHG. July 23, 2014
Rated 4.0 out of 5.0 by Good value Breakfast area in lobby is too small and at times crowded and very noisy. Had to sit outside due to lack of sufficient sitting space. July 19, 2014
Rated 5.0 out of 5.0 by What a pleasant place to stay! My sister left her charger behind, and for the first time in my experience, hers was found and turned in so my sister could recover it. Everything about the stay was delightful. July 11, 2014
Rated 5.0 out of 5.0 by Nice stay We needed a place to stay by the race track and this was perfect! The beds were comfortable, room was clean, the staff was friendly and helpful. Breakfast was included, which was nice. July 11, 2014
Rated 1.0 out of 5.0 by worst hoiday inn express Ive EVER stayed at! We have stayed at many holiday inn expresses and we have consistently enjoyed our stayed each time. Our previous experiences was a big part of the reason we chose to stay at this particular Holiday express for our trip to southern california for our family renunion instead of staying at the Embassy Suites with the rest of our family. Unfortuntely, this trip was unlike any other we have had. Upon getting to our room, (Thursday 7/3) we noticed immediately that there was significant water damage to the ceiling above our bed. It had been patched up, but very unprofessionally and the carpeting below the leak was cruntchy as if had not been cleaned properly. The following morning (Friday, 7/4) at the complimentary breakfast, I had a situation I have NEVER experienced during a hotel stay. When I opened the carton of milk I got for my cereal, it was spoiled and had curdled. Milk, the consistancy of yogurt was on my raisin bran. As you could imagine I no longer found it a good idea to eat breakfast in the hotel while we stayed there. After checking out ( Saturday 7/5), I realized I had left my silk blouse in the room. Luckily we were had checked out about 5 hours earlier and were only about 10 mins away witho ur family. When i called the front desk ( about 5:00pm) to asked if housekeeping had found my shirt, I was told that no one would be able to check the lost and found until the following day for my shirt. When I inquired why it would take so long to check for my shirt, I was told IF housekeeping had found it it would be locked in a room that no one but the manager had access to. I asked why the manager could not check, i was told she was not infor the day. I asked why housekeeping couldnt open this locked room ( since they had access to the room to put it in there), and was told that there was no longer any housekeeping on the premises. I asked if maintanence had a key to this room, ( maintainence has the key to EVERYTHING, right?, I was told there was no maintance on the premises. After i told the frontdesk clerk that I found it highly unlikely not to mention unprofessional that there was no housekeeping, maintanence and/or management on the property, I was told the manager could be called and she could call and me and let me know when she might be able to arrange for someone to look for my shirt. I told the front desk clerk, this all made no sense to me and that I was not going home (400 miles away) without my shirt, because I was positive it was in the hotel. Highly frustrated and aggrivated I let her know I was on my way BACK to the hotel at the very moment. I left my family reunion, got in my car and went back to the hotel. Within the 10 minutes it took me to get back to the hotel, low and behold the door that no one could access was opened and my shirt was found and waiting for me at the front desk. I have NEVER had a situation when my intellence doubted like this. I truely believe someone found my shirt and was trying to make it as difficult as possible for me to get me shirt so that i would give up and they could keep my shirt. I have NEVER stayed in a hotel where I could not speak to a manager at any moment I asked to. I have never stayed at a hotel where housekeeping was not readily avaiable. I know for a fact there was maintanence on the premises because I passed him in the lobby not only when we were checking out ( fixing ceiling panels in the check in/out desk and dropping dust on passing customers) but also as I walking BACK in to the hotel to retrieve my shirt. Overall, this was the worst hotel experience of my life. July 7, 2014
Rated 5.0 out of 5.0 by Good location, Good parking space, Nice and Clean Room, and Great Breakfas It's my first time to stay in this hotel, and I chose it based on its location (easy to access to major highways). But after 4 night stay, my wife and I really love this place. To drive to Alhambra, Arcadia or Pasadena downtown, it's just 5 to 10 minutes. The hotel itself has equipped everything we need. The internet speed is fast with no interruption, and the computers (both Windows and Mac) in business center are easy to use with a local printer connected. It has a nice pool and big fitness room, but we were too busy to visit friends and relatives and really regret not being able to use them. The room is nice and clean. The water pressure and temperature of hot shower are always great and stable. We definitely will come back to this place next time. July 7, 2014
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