Rated 4.3 out of 5 by 317
Rated 5.0 out of 5.0 by ericofSJ Good choice when staying in Pasadena
The hotel and staff exceeded our expectations.
It was very convenient to downtown, quiet, clean, secure, and the staff were very friendly and professional.
The breakfast choices were adequate.
After I got home, I realized that I had left a pair of black casual shoes with $500 orthotics in my room.
I would like to thank Annabel at the front desk staff for arranging for them to be sent to me. I really appreciate your help!
All in all, it was a very nice stay.
January 28, 2016
Rated 5.0 out of 5.0 by shofer HI ex Pasadena
The only thing that my wife and I would complain about regarding our stay at the Holiday Inn Express Hotel and Suites in Pasadena is this. There needs to be more good lighting available to turn on in the main room. But that seems to be a problem for us in most of the hotels that we stay in. Good lighting. But we had a great stay over all. Thank you!
January 25, 2016
Rated 3.0 out of 5.0 by DavisCPA Not the best HI Express I have stayed at
This hotel has some challenges from the get go. It is in a strip mall surrounded by a low income neighborhood and car dealerships. Although it is still in Pasadena, it is not near any of the parts of Pasadena you would want to walk around.
While i was there we had a problem with a homeless person being disruptive in the lobby because he wanted food. I suspect that because of the location this is not unusual.
As with all holiday inn express locations, the rooms are excellent and good value. My only wish would be that the the TVs were a little bigger..
January 21, 2016
Rated 3.0 out of 5.0 by MMHB Comfortable Bed
I slept very well in the comfortable bed. The lighting was a bit dim in my room. The front desk made an error on my bill that has not been resolved.
January 19, 2016
Rated 4.0 out of 5.0 by Harrison86 Accommodating
For Pasadena, this price was fair and we were staying for 4 days. On arrival, we were warmly greeted and given a decent room facing away from the front. It was quiet, but the window didn't open and it felt a little claustrophobic. I went down to ask if they had any rooms where the window opened and we were given a room across the hall with a balcony. Same size as the last room (a little small) but the sliding door kept thing open and breezy.
The breakfast was good. I've had better, but I've also had worse. I really liked the dining area which was open and big enough for lots of people. They were a little slow getting refreshed hot food out but that might be due to long, outdoor walk from the kitchen to the lobby/dining area. Build a hallway for the poor servers!
Front desk was very nice, always greeting me when I came back in without being too cheery. I like pleasant, not fake.
Overall, it was a good stay. Definitely overpriced for what you get, but that seemed typical of the Pasadena hotel market. So in context, this was an above average hotel with friendly and personable staff.
January 18, 2016
Rated 5.0 out of 5.0 by eduardoh11 Great Hotel
Only stayed at this hotel for one night, but it was a great experience. The staff was friendly and attentive. The room itself was clean (and it had two t.v's!)
January 10, 2016
Rated 4.0 out of 5.0 by LisaP68 Great Staff and rooms were spacious
Front desk staff is very friendly and helpful! Food was not bad, Would definitely stay at this hotel location again.
January 6, 2016
Rated 5.0 out of 5.0 by Jim MMMMMM Professional and well trained staff
Easy to see the staff is well trained and customer friendly. Location is on Colorado Blvd just west of the Rose Parade route. Fifteen minutes to Burbank and Warner Bros Studios.
January 5, 2016