Rated 4.3 out of 5 by 99
Rated 1.0 out of 5.0 by D.Reed worst hoiday inn express Ive EVER stayed at!
We have stayed at many holiday inn expresses and we have consistently enjoyed our stayed each time. Our previous experiences was a big part of the reason we chose to stay at this particular Holiday express for our trip to southern california for our family renunion instead of staying at the Embassy Suites with the rest of our family. Unfortuntely, this trip was unlike any other we have had.
Upon getting to our room, (Thursday 7/3) we noticed immediately that there was significant water damage to the ceiling above our bed. It had been patched up, but very unprofessionally and the carpeting below the leak was cruntchy as if had not been cleaned properly.
The following morning (Friday, 7/4) at the complimentary breakfast, I had a situation I have NEVER experienced during a hotel stay. When I opened the carton of milk I got for my cereal, it was spoiled and had curdled. Milk, the consistancy of yogurt was on my raisin bran. As you could imagine I no longer found it a good idea to eat breakfast in the hotel while we stayed there.
After checking out ( Saturday 7/5), I realized I had left my silk blouse in the room. Luckily we were had checked out about 5 hours earlier and were only about 10 mins away witho ur family. When i called the front desk ( about 5:00pm) to asked if housekeeping had found my shirt, I was told that no one would be able to check the lost and found until the following day for my shirt. When I inquired why it would take so long to check for my shirt, I was told IF housekeeping had found it it would be locked in a room that no one but the manager had access to. I asked why the manager could not check, i was told she was not infor the day. I asked why housekeeping couldnt open this locked room ( since they had access to the room to put it in there), and was told that there was no longer any housekeeping on the premises. I asked if maintanence had a key to this room, ( maintainence has the key to EVERYTHING, right?, I was told there was no maintance on the premises.
After i told the frontdesk clerk that I found it highly unlikely not to mention unprofessional that there was no housekeeping, maintanence and/or management on the property, I was told the manager could be called and she could call and me and let me know when she might be able to arrange for someone to look for my shirt. I told the front desk clerk, this all made no sense to me and that I was not going home (400 miles away) without my shirt, because I was positive it was in the hotel. Highly frustrated and aggrivated I let her know I was on my way BACK to the hotel at the very moment.
I left my family reunion, got in my car and went back to the hotel. Within the 10 minutes it took me to get back to the hotel, low and behold the door that no one could access was opened and my shirt was found and waiting for me at the front desk.
I have NEVER had a situation when my intellence doubted like this. I truely believe someone found my shirt and was trying to make it as difficult as possible for me to get me shirt so that i would give up and they could keep my shirt. I have NEVER stayed in a hotel where I could not speak to a manager at any moment I asked to. I have never stayed at a hotel where housekeeping was not readily avaiable. I know for a fact there was maintanence on the premises because I passed him in the lobby not only when we were checking out ( fixing ceiling panels in the check in/out desk and dropping dust on passing customers) but also as I walking BACK in to the hotel to retrieve my shirt.
Overall, this was the worst hotel experience of my life.
July 7, 2014
Rated 5.0 out of 5.0 by Henry20854 Good location, Good parking space, Nice and Clean Room, and Great Breakfas
It's my first time to stay in this hotel, and I chose it based on its location (easy to access to major highways). But after 4 night stay, my wife and I really love this place.
To drive to Alhambra, Arcadia or Pasadena downtown, it's just 5 to 10 minutes. The hotel itself has equipped everything we need. The internet speed is fast with no interruption, and the computers (both Windows and Mac) in business center are easy to use with a local printer connected.
It has a nice pool and big fitness room, but we were too busy to visit friends and relatives and really regret not being able to use them.
The room is nice and clean. The water pressure and temperature of hot shower are always great and stable. We definitely will come back to this place next time.
July 7, 2014
Rated 5.0 out of 5.0 by Susanna39 Eco-friendly Ideas
I wish your hotels would allow the guest(s) to indicate that housekeeping should just make up the bed and not supply fresh linens every day. A plaque or card could be left on the bed to indicate this request. My stay included 4 nights and it would have been fine to use the same sheets and pillowcases for all 4 days. I left a note, but don't think my request was followed. Also, some towels can be reused by hanging them up; if the guest wanted them to be replaced, they could be asked to put them in the bathtub or on the floor. I have stayed in other large hotel chains where these environmentally friendly measures were options for guests so that water, detergent and energy were saved.
Also, some common areas for recycling newspapers, rinsed beverage cans and plastic bottles would be nice. Thank you for a great experience.
July 4, 2014