Rated 4.7 out of 5 by 31
Rated 5.0 out of 5.0 by WashingtonJ Friendly and helpful staff.
Keep going back when traveling on business, very clean and comfortable.
November 14, 2013
Rated 5.0 out of 5.0 by WashingtonJ Clean relaxing enviornment.
The rooms are very spacious and clean. Easy to relax when traveling.
November 3, 2013
Rated 5.0 out of 5.0 by Acroutch Great friendly staff
I really liked the kindness of the gentleman at check in. He was very courteous and helpful. The room was great, big and breakfast was great!
October 30, 2013
Rated 5.0 out of 5.0 by EMSCON Spacious accommodations and great services
Just a one night stay before flying home from Pasco, but it was delightful. Friendly, efficient staff, Spacious room with much more than I expected. Comfortable and quiet. Everything I hoped for and more. I'll be back!
October 29, 2013
Rated 4.0 out of 5.0 by Carter1 Breakfast Choices
As someone is on a gluton frree Vegan diet, I really appreciated the Gluton free bread
October 3, 2013
Rated 4.0 out of 5.0 by RMHB One staff person made a huge difference
Nice place, great rooms, fabulous location next to the Trac Center for our Expo. On check-in we had a person that was not helpful when rooms were not ready, did not provide information about restaurants in the area, did not offer to keep our luggage and did not give info on breakfast. Two hours later we returned to be told our rooms were still not ready and again no offer to help. Enter Willie (our hero) who called and found two ready rooms, went the extra mile and took seriously the service promise. Without Willie I would not come back but he made all the difference for us on the second attempt to check in and the following two days. It's amazing how one sour attitude can make you feel about a company and then how one great (extra mile) person can turn it all around. Thank you, Willie! You are a great asset to the Holiday Inn Express in Pasco!
September 29, 2013
Rated 4.0 out of 5.0 by mstara20 Spacious room and delicious breakfast
Overall we were happy with our stay here. The check in went smooth and we liked how the main floor is laid out. You can see the big breakfast area and pool from the lobby.
Once we arrived at the room we were thrilled with how much space we had. Everything in the room was stocked and clean. We took a nice long dip in the pool, which felt good after a long day in the sun.
I am a big fan of continential breakfast and the one here is very well done. The variety of items to choose from and the quality of the items is what sets it apart from other continential breakfasts.
The one big thing I was dissapointed about was that the water pressure went out in the morning and we couldn't take showers. This was mentioned to the gentleman working the front desk by both my step-sister and my boyfriend and he gave her a discount, but not us. I don't know why he would exclude us from such courtesy and although I felt a bit slighted by it, we decided to just get on the road towards home.
Overall it's a nice place to stay and I think there are more pros than cons.
September 11, 2013
Rated 5.0 out of 5.0 by Intl787DiG Excellent Value for Pasco
I travel often for Business and work for an Airline. I would highly recommend this Hotel for it's simple proximity from the Airport. The Staff are very friendly and helpful. The Hotel Shuttle runs at your leisurely pace so you don't need to feel like you're stuck to their schedule at all.
I would absolutely stay here again in the future if I'm back in the Pasco Tri-Cities area.
September 10, 2013