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Rated 4.8 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 desk amazing, staff was very kind and very helpful. I called the staff early in the morning and had requested a room on the main floor, I was very pleased when i arrived they had keep my request and had it avaible. October 8, 2014
Rated 5.0 out of 5.0 by very nice hotel and clean !!! great staff - central location and overall a recommend October 7, 2014
Rated 4.0 out of 5.0 by great room and nice night Staff was helpful and friendly. Room was very clean and nice. All over a good place to rest for the night. October 6, 2014
Rated 5.0 out of 5.0 by Great hotel with great staff Very clean and modern hotel with a staff that care about the facility and their guests September 23, 2014
Rated 5.0 out of 5.0 by Pillows are exceptional!! I haven't stayed in a Holiday Inn Express until recently; and now, if I get the choice; it will be the only place I stay! The cost is a little more than I'm used to paying, but well worth it! The breakfast that they offer is great, varied and really offers something for everyone; I hope all HIE are just as good as the one in Tri-Cities! The cleanliness and size of the room was exceptional, the bed was very comfortable and I really need to know where I can buy some of the pillows!! September 23, 2014
Rated 5.0 out of 5.0 by Satisfied Repeat customer Was very satisfied, treated very good by the staff September 20, 2014
Rated 5.0 out of 5.0 by Spacious, clean, comfortable We stayed 1 night with 4 kids (6 in the room) and really enjoyed the large room with plenty of space for everyone. The pool was great for the kids. There are many restaurants nearby (great pizza 1 block away!) The room was impeccably clean when we arrived, and even included 2 complimentary water bottles, which is rare nowadays. Also, it was full of little, clever details, like inscriptions on the pillow covers telling you if they were soft or firm, and all sorts of bath and shower doodads, etc. GREAT STAY, and after this one we'll be looking for Holiday Inns next time we travel. September 10, 2014
Rated 5.0 out of 5.0 by Great place for our weekend stay The hotel was welcoming. The staff was great. The room was large and comfortable. The breakfast area had plenty of tables for everyone. It was not crowded at all. The location was perfect. We were able to walk to Gesa Stadium! Very nice machines in the fitness room. Would definitely stay here again! September 4, 2014
Rated 5.0 out of 5.0 by Clean. Friendly. Attentive. I frequently stay at this location for business purposes. Rooms are clean (though a tad dated), and meeting services are great. What's best about this location? The staff. All are attentive and want to ensure all of my needs are met (and they really aren't that many...). September 3, 2014
Rated 4.0 out of 5.0 by Great Room This is a newer Holiday Inn Express. The hotel has great parking and a good location. I was disappointed by the attitude of the desk clerk upon arrival. Somewhat unfriendly. The room itself was a well appointed suite and was very clean and pleasant with nice furnishings and decor. Extremely quiet and comfortable overall. The complimentary breakfast I have come to love and expect at Holiday Inn Express was about average. Nothing great, nothing terrible but still ok for the price. I did feel the room rate was high for the area and unjustified. But I will stay here again when necessary. September 1, 2014
Rated 5.0 out of 5.0 by Brother Visit Customer service, the room and free buffett were great. August 28, 2014
Rated 5.0 out of 5.0 by Nice hotel But not a lot within walking distance around it, especially if it is hot. August 16, 2014
Rated 5.0 out of 5.0 by Great staff and service The reservation process was fast and easy, check in was a breeze. the staff were helpful and aware of our special needs. the breakfast choices were terrific. the grounds and common areas were kept clean and appealing. pool was great! August 13, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean I always stay here the night before I fly out after a week of business in Oregon. Everything is clean and crisp. I always feel refreshed. I usually am to the airport before breakfast, so I cannot review that. August 10, 2014
Rated 5.0 out of 5.0 by Comfortable Stay I stayed for 6 nights and the room size was excellent and the A/C was perfect in the hot weather there, my room stayed a nice 68 degrees the whole time. The bed was very comfortable and they had several pillows for extra comfort. The staff was very friendly and accommodating. If you are looking for a great hotel while in Pasco, WA, I recommend this hotel. August 5, 2014
Rated 5.0 out of 5.0 by A pleasant suprise The wife and I were visiting some friends and decided it would be easier to book a hotel room for the night rather than fight for sleeping room with the other friends that had traveled into town. We had never stayed in a Holiday Inn Express and were pleasantly surprised The staff were very friendly and were able to check us in early. The room was nice and full of little touches that added up to a good experience. Nice office chair, comfortable bed with firm and soft pillows, free internet that ran impressively fast for a hotel, and a nice free breakfast that really started our day off on a good note. We would recommend this hotel to our friends and we will most likely stay there the next time we are in the area. Its not the fanciest place we have stayed or anything but it was very nice for the price and the overall experience was a nice comfortable hotel stay. July 25, 2014
Rated 3.0 out of 5.0 by Nice room Large comfortable suite for our needs. Wifi was very weak, please upgrade that. Can't use for business. Most of the food was great. The eggs so so. July 24, 2014
Rated 5.0 out of 5.0 Fabulous breakfast selection and great room Great price for excellent accommodations. Front desk staff helpful and other staff in the hotel friendly. July 22, 2014
Rated 5.0 out of 5.0 by Beautiful facilty Our stay was short, but in the time we were there the staff made our stay enjoyable and relaxing. We were traveling on our motorcycle and needed laundry facilities so they assisted us. They also gave us directions to a car/bike wash for the motorcycle (to get the bugs off!) and directions for shopping. Their shuttle driver took us to my son's home a short distance from the facility. We enjoyed a very good breakfast before heading on our way the next morning. I would definitely recommend your facility. Thanks July 14, 2014
Rated 5.0 out of 5.0 by A welcome cut above We had been staying in cities that did not have IHG properties over the previous week. The Holiday Inn Express in Pasco was our last night away from home. it was such a marked improvement over every other place we stayed that we agreed that we would rather stay at one of your properties than stop somewhere that lacked one. Thanks for treating us like royalty. July 12, 2014
Rated 5.0 out of 5.0 by Enjoyable stay I can't express enough good things to say about the Holiday Express in Pasco. The staff was helpful, courteous, out going, friendly. I would recommend staying there, the rooms were very clean, comfortable and it was very quiet. July 12, 2014
Rated 5.0 out of 5.0 by Comfy rooms Great staff on entering hotel and getting our rooms. Very Clean and relaxing. Close to events. July 9, 2014
Rated 5.0 out of 5.0 by Nice Visit This is a very nice place to stay.We were greeted with smiles July 8, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Friendly staff and a very nice property which is excellently located. July 1, 2014
Rated 5.0 out of 5.0 by Surprisingly Nice My room was large, clean, up to date, and accommodating. The staff was quite friendly and noise was not an issue during my stay. Breakfast was fairly limited and I'd rate the food as mediocre. Overall it is a good place to stay and affordable. A person would be hard pressed to find a nicer hotel for the price. June 29, 2014
Rated 5.0 out of 5.0 by Wonderful for the weary traveler After being on the freeway for over 8 hours, it was a pleasure to enter a room that was so inviting. The pllows and linens were very soft and luxurious. I felt pampered the whole time I was in the room. June 26, 2014
Rated 5.0 out of 5.0 by Excellent Work our facility I give this hotel an A+ on work out facility. The workout equipment is new and very up to date with plug in technology. The had a combination of free weights and Machines. Also the suites are rooming and very comfortable. The only downside for me is the quality of Breakfast food. I want very healthy choices and there were few. Overall a Great facility!! June 25, 2014
Rated 5.0 out of 5.0 by At a loss . . . There is not a single thing I can recommend be improved. This stay was one of the best! I always stay at an HI Express when available because of the quality of the services provided. Keep up the good work. June 23, 2014
Rated 5.0 out of 5.0 by Great Experience Stopped at this hotel without a reservation when too tired to drive further that evening. Staff was very accomodating. Hotel was hosting several athletic teams at the time, but was still quiet and we slept well. Breakfast was very good. June 19, 2014
Rated 5.0 out of 5.0 by VERY Clean, spacious rooms We were in town for a softball tournament. The hotel was located right next to the fields so the location is what first attracted us. This is a great hotel - good service, and the rooms were spotless and spacious. Great to have the seating area to get out of the heat and relax in between games. June 11, 2014
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