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Rated 4.7 out of 5 by 56 reviewers.
Rated 5.0 out of 5.0 by VERY Clean, spacious rooms We were in town for a softball tournament. The hotel was located right next to the fields so the location is what first attracted us. This is a great hotel - good service, and the rooms were spotless and spacious. Great to have the seating area to get out of the heat and relax in between games. June 11, 2014
Rated 4.0 out of 5.0 by Pasco I like the hotel and have stayed there before. The TV while clear took about 5-10 seconds to change channels. It was very frustrating. Given an alternative I would stay somewhere else just for that reason. Also I needed plug ins near the bed. June 10, 2014
Rated 3.0 out of 5.0 by Pasco Holiday Inn ok if air conditioning is working The hotel is overall like any other HIE, the rooms are more spacious than some others though. We were pretty happy with our room until we realized the air conditioner was not blowing cold air, we had turned it on and waited several hours for the room to cool, when it was close to bed time we finally figured out that it was not blowing cold air. We called the front desk, they said the maintenance man could check to see if we had it turned on right, but would not be able to fix it, since we had just previously stayed in SF at a HIE we knew how the air worked, the only thing they could do was send up a fan. We had a 6:00 am flight the next morning, so it was an inconvenience not to be able to sleep due to the heat. We were not offered a discounted rate or any form of compensation. I let the new desk clerk that had came on duty know the air was broken, for the sake of future guests. Other than that problem it was exactly what I expected.... June 8, 2014
Rated 5.0 out of 5.0 by Positive experience We enjoyed our one night stay. Our mini-suite was very comfortable. I would have preferred a slightly larger bathroom; ours was very tiny. Otherwise, all was just fine, and as expected for a Holiday Inn Express. June 8, 2014
Rated 5.0 out of 5.0 by Incredibly attentive staff I stayed at the hotel for business for a week. The entire staff was over the top. I had a few special requests and everyone made sure my requests were accommodated. I would recommend this hotel to anyone especially for your business needs! June 6, 2014
Rated 4.0 out of 5.0 by Expensive but nice Overpriced for the location (right on the interstate and not in the heart of the city). Staff were extremely friendly and attentive. June 5, 2014
Rated 4.0 out of 5.0 by Great location, price Very large rooms, exceptionally clean, tidy - staff extremely attentive. Great location - many restaurants, stores, easy access to freeways June 3, 2014
Rated 5.0 out of 5.0 by comfortable and clean This is a great place to stay. The rooms were very clean as well as the grounds of the hotel. I would recommend this hotel to anyone. I have already made arrangements to stay again. May 31, 2014
Rated 5.0 out of 5.0 by Nice Hotel Nice hotel, staff was great. Rooms and beds were comfortable. Plenty of space to get work done. Breakfast was pretty tasty too. May 8, 2014
Rated 5.0 out of 5.0 by Nice Place I stay here often so my grandkids can come visit and swim May 6, 2014
Rated 5.0 out of 5.0 by One of my favorites I stay at the Holiday Inn family of hotels for work. One of the best I have stayed at. Very clean and new excerise equipment. Staff was great. March 30, 2014
Rated 5.0 out of 5.0 by Friendly staff and comfortable hotel. I was warmly greeted by the staff when checking in. Everyone working here seems to be extremely friendly and helpful. March 26, 2014
Rated 5.0 out of 5.0 by Nice hotel Everything about the stay was nice. The front desk statement offered to have breakfast available to-go since we would be leaving before breakfast was available. This was a nice surprise. I was pleased with my stay. March 16, 2014
Rated 5.0 out of 5.0 by Interesting room layout, great breakfast Beds comfy, room very spacious w/ extra pullout couch. Layout different -- bathroom in back near beds instead of at front by door. Liked it. TV in odd place though -- central but hard to see from bed and couch at same time. Mini kitchen area very helpful. Breakfast fantastic -- cinammon rolls were great and many good, healthy choices. Well stocked. Workout & pool also good. February 25, 2014
Rated 5.0 out of 5.0 by Good service Joel at front desk was welcoming and helpful. Good staff here. February 22, 2014
Rated 5.0 out of 5.0 by Great experience The staff was super friendly and helpful especially when we got in from the motocross races at 10:15 after the pool had closed and they reopened it for our group till midnight. The rooms were big and clean. We will definitely be back again next year. January 15, 2014
Rated 5.0 out of 5.0 by A very pleasant experience We stayed at your hotel on Christmas eve. I must say we were so impressed with the whole experience from checking in and staying over night in one of your beautiful rooms with such comfy beds. The next morning we had your breakfast that was included in our stay. I could not believe of what a great assortment of food that was available. Thank you for the great stay and of course will pick of your Holiday Express Hotels when we travel again. January 5, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff. Keep going back when traveling on business, very clean and comfortable. November 14, 2013
Rated 5.0 out of 5.0 by Clean relaxing enviornment. The rooms are very spacious and clean. Easy to relax when traveling. November 3, 2013
Rated 5.0 out of 5.0 by Great friendly staff I really liked the kindness of the gentleman at check in. He was very courteous and helpful. The room was great, big and breakfast was great! October 30, 2013
Rated 5.0 out of 5.0 by Spacious accommodations and great services Just a one night stay before flying home from Pasco, but it was delightful. Friendly, efficient staff, Spacious room with much more than I expected. Comfortable and quiet. Everything I hoped for and more. I'll be back! October 29, 2013
Rated 4.0 out of 5.0 by Breakfast Choices As someone is on a gluton frree Vegan diet, I really appreciated the Gluton free bread October 3, 2013
Rated 4.0 out of 5.0 by One staff person made a huge difference Nice place, great rooms, fabulous location next to the Trac Center for our Expo. On check-in we had a person that was not helpful when rooms were not ready, did not provide information about restaurants in the area, did not offer to keep our luggage and did not give info on breakfast. Two hours later we returned to be told our rooms were still not ready and again no offer to help. Enter Willie (our hero) who called and found two ready rooms, went the extra mile and took seriously the service promise. Without Willie I would not come back but he made all the difference for us on the second attempt to check in and the following two days. It's amazing how one sour attitude can make you feel about a company and then how one great (extra mile) person can turn it all around. Thank you, Willie! You are a great asset to the Holiday Inn Express in Pasco! September 29, 2013
Rated 4.0 out of 5.0 by Spacious room and delicious breakfast Overall we were happy with our stay here. The check in went smooth and we liked how the main floor is laid out. You can see the big breakfast area and pool from the lobby. Once we arrived at the room we were thrilled with how much space we had. Everything in the room was stocked and clean. We took a nice long dip in the pool, which felt good after a long day in the sun. I am a big fan of continential breakfast and the one here is very well done. The variety of items to choose from and the quality of the items is what sets it apart from other continential breakfasts. The one big thing I was dissapointed about was that the water pressure went out in the morning and we couldn't take showers. This was mentioned to the gentleman working the front desk by both my step-sister and my boyfriend and he gave her a discount, but not us. I don't know why he would exclude us from such courtesy and although I felt a bit slighted by it, we decided to just get on the road towards home. Overall it's a nice place to stay and I think there are more pros than cons. September 11, 2013
Rated 5.0 out of 5.0 by Excellent Value for Pasco I travel often for Business and work for an Airline. I would highly recommend this Hotel for it's simple proximity from the Airport. The Staff are very friendly and helpful. The Hotel Shuttle runs at your leisurely pace so you don't need to feel like you're stuck to their schedule at all. I would absolutely stay here again in the future if I'm back in the Pasco Tri-Cities area. September 10, 2013
Rated 5.0 out of 5.0 by Great Job Room was comfortable, clean and everything worked. Even better was the staff. Competent, friendly, and helpful. Truly a pleasure. September 3, 2013
Rated 5.0 out of 5.0 by Convience and comfort This was our 9th night stays at this perculair Holiday Inn Express and all have been most enjoyable. Rooms are large with desks and the suites have a dinning table with 4 chairs. All are equiped with microwaves, mini=refrigerators and sinks. The breakfasts in the past have had bacon, and hashbrowns, but not this time. Otherwise it has been great. It is pricey and could be a little gentler on the wallet. August 28, 2013
Rated 4.0 out of 5.0 by Early check in We were in town for a wedding and had booked the room online. I requested an early check in to help with getting everyone ready for the celebration. Our son had booked online also, but no early check in request? When we arrived at the Hotel I was able to get our room a hour early as requested. Not only did we get what we wanted, but my son asked if by some chance he could get his room also, without hesitation they said of course and even gave him a room just down the hall from ours. Above and beyond what we were expecting. Great staff, clean rooms, and close to some good restaurants. We will be back if we need a place to stay on our next visit. August 28, 2013
Rated 5.0 out of 5.0 by A place to stay...... If you are looking for a "place" to stay, look no farther than Holiday Inn Express @ Pasco-Tricities. It is convenient to almost anything you maybe in town for- even if you're just passing through. The easy access to the freeway, the big box and small drop in stores, numerous restaurants and fast food places. The room was clean, the pool accessible, breakfast -well, it fills an empty space without having to travel outside the hotel, there is no restaurant in the hotel. As with other IHG properties membership does have its perks. August 21, 2013
Rated 5.0 out of 5.0 by Great Surprise My husband and I agreed that the Pasco hotel may very well be the best HIExpress. We got the room location we requested, ie: upper floor, away from elevator and street noise. A pleseant surprise was at breakfast. We used real silverware, glass plates and glass coffee cups! The food was excellent. We were offered sausage, and ham in addition to the other usual items. What a treat. We will stay there again when travelling thru that part of the state. August 18, 2013
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