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Rated 4.1 out of 5 by 16 reviewers.
Rated 5.0 out of 5.0 by Very Good Holiday Inn I've stayed here twice so far...and enjoyed the stay both times. The hotel is clean and the housekeeping staff does an excellent job maintaining the rooms...again both the hotel itself and the rooms are very clean, which is most important. On the first stay however, the staff neglected to recognize me as a priority club member and did not offer the usual free water/snack...but they were friendly. On the second visit, they did welcome me as a priority club member, although I had to ask for the water/snack. That being said, this is one of the better Holiday Inn & Suites I have stayed at and I will be back. May 11, 2013
Rated 4.0 out of 5.0 by Comfortable bed I visit a plant there and stay at your Hotel. I can say everything at your Hotel is good. But, I very upset a thing that, twice times I stayed there, at the time to check in, I always provide my Credit Card to Front desk. I wonder why, they never charge to my card. But, the first time the charge was charged to my company card, and then at the second time, the charge was charge to my fellow worker ! That make me upset because I pay anual fee for my credit card to collect points, and I very close to get my Goal. If those to time charge made charge to my card, the points I collect were more than enough for me reach the Goal ! Now, the time of event is Over !!! Do you think I have a rights to upset ? May 3, 2013
Rated 4.0 out of 5.0 by Comfortable beds Very helpful and nice staff. Great breakfast, very clean, nice facility. May 3, 2013
Rated 2.0 out of 5.0 by Customer Service (Manager) Upon arrival we were told we had connecting rooms with 2 Queen beds with pull out sofas. Only to find one room had a king bed and pull out sofa. The next morning when I went down to talk to the manager he was very defiant towards me. As I was talking to him he said that he heard all my complaints so what do I want. I told him I didn't want anything but to be told truthfully what rooms I was getting. He said that again I was trying to get something so what do I want. I again told him I want nothing just to be heard. Also there was smoking on our floor and it was very strong. he said that the people that they thought were smoking told him they smoked outside. We do plan to visit Pauls Valley again but probably will not stay at this chain. Sorry but they were just rude. April 7, 2013
Rated 3.0 out of 5.0 by Soft bed and foul smelly air Mattress was soft and lumpy. The room air smelled of body odor, took all night to aired out by having the air cond. on full blast. The tub drain was clogged. It was unpleasant standing in a foot of water while taking the shower. March 24, 2013
Rated 4.0 out of 5.0 by A little over priced Did not recognize me as a Priority card holder. There was food left in the refrigerator. Desk did not seem to be concerned. My concern was if they missed that. What else did they miss during house keeping February 27, 2013
Rated 5.0 out of 5.0 by Great Service & Friendly Staff -- Will Stay Again Easy Check-in - Friendly Staff - Very Clean Room - Comfortable! January 21, 2013
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY I HAVE STAYED HERE SEVERAL TIMES OVER THE PAST THREE YEARS AND AM ALWAYS PLEASED WITH MY VISIT. THE STAFF HAS BEEN VERY INFORMATIVE WITH LOCAL INFORMATION ABOUT WHERE TO EAT AN PLACES TO VISIT ON WEEKENDS. January 11, 2013
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