Rated 4.1 out of 5 by 39
Rated 4.0 out of 5.0 by donnaR Overall great hotel but bad WiFi connection
Hotel is relatively new, nice decor-rooms were very clean and comfortable. Pool and Spa were great too. Breakfast was fresh and everything was available. Service was bizarre...not that the staff wasn't friendly but they weren't smiley cheery people. When I checked-in, I had the feeling that I was bothering the person behind the counter and usually they will give the breakfast and pool info but I had to ask. It was even a worse experience leaving, I just asked to have a copy of the bill and the employee sighed and I said thank you and they didn't even reply nor wish me a safe trip or please visit us again...nothing...nada...like I said...bizarre...Internet connection was very very bad...we are tech people so having the wifi is a must and I couldn't even get 1 email out during the whole evening...I wasn't about to "bother" the front desk about that!
September 12, 2014
Rated 5.0 out of 5.0 by vickie01 Great hotel!
The room and bathroom were exceptionally clean. The bed was very comfortable and the room was quiet, no outside noise. The staff was very courteous and helpful.
September 5, 2014
Rated 4.0 out of 5.0 by pdok Excellent hotel, not a great place for breakfast, alas
Top notch facility, clean room, comfortable and quiet during my short stay. Staff was attentive and prompt with checkin and checkout. I felt the room was above average, and the bathroom facilities were well kept.
The breakfast selection was disappointing, even for a chain hotel. The scrambled eggs were runny and grainy powdered eggs, and the turkey sausage was simply dreadful. I looked for a fresh fruit option instead, and found a pitiful bowl of watery chunks of fruit that had very little flavor or ripeness. Muffins were just fine.
August 31, 2014
Rated 1.0 out of 5.0 by markm61 Check in
Really poor customer service from maria when my employees and i tried to check in. Blamed us for what turned out to be a computer error. Maria shouldnt be in customer service. Will not stay here in the future.
August 22, 2014
Rated 4.0 out of 5.0 by Bulldog7 Opinion
Excellent service and location. Air conditioner did not cool the room very well. Mattress was a bit hard. Other than those two items everything else was fine.
July 28, 2014
Rated 1.0 out of 5.0 by GUNRNR Noisy Stay no Manger to help
Hotel was full. Kids and rude families with noise all day and night so not rest...Clean but POOR management
July 7, 2014
Rated 5.0 out of 5.0 by 459447700 Friendly staff and very clean room.
This was our first stay at this hotel. The staff was very friendly and welcoming and our room was very clean.
June 30, 2014
Rated 5.0 out of 5.0 by Juneau ak Great hotel to stay at, but the pool area is dangerous
My family stayed at this hotel last week and the hotel and staff were great. The hotel looks and smells brand new. My only complaint is the pool area while it looks beautiful like the rest of the hotel the floors are extremely slippery it appears that they missed the non slip portion in the cement staining. In the hour that we spent in the pool area both of my kids slipped an fell and numerous other adults just about fell. Hopefully the hotel will fix this before someone gets hurt.
June 1, 2014