Rated 4.3 out of 5 by 43
Rated 2.0 out of 5.0 by unbelievable01 More training needed!
A memorable experience for sure. The facilities were state of the art. very nice, clean, modern rooms. Loved the rooms.
however,I booked 2 rooms online, upon arrival, father in law paid for one room with his CC.
we were not allowed to pay cash for our room, was told to come back in the morning when we checked out and we could pay cash then.
At 11:15 pm both parties were called as asked to come down and take care of the bill!! Father in law had already taken care of his bill. we were paying cash in the morning,
In the morning when we checked out was told we could NOT pay cash, that they had already charged our CC.
what was the point of calling us at 11:15 pm to take care of the payment when she had our cc the whole time..
And I am pretty sure she had NOT already charged the cc and if she had it could have been reversed and we could have pad cash. MORE training needs to be done. you do NOT call your guest that late at night to come down and take care of something that had already been taken care of.
but the scary part is is the fact that she does not see the problem at all, like it is totally acceptable to be awaken needlessly....
December 4, 2013
Rated 5.0 out of 5.0 by Zinger5678 Enjoyable motel experience
Our stay was excellent in every way. Will stay there again.
December 4, 2013
Rated 3.0 out of 5.0 by Cshell575 Pricey for where is is
Thonght it was overpriced and there is a lot of road noise. Room was nice but property is kind of hard to get to and very near highway.
October 25, 2013
Rated 4.0 out of 5.0 by Howard45 Great customer service
When I got home from my trip I discovered some clothes missing that I was wearing when I stayed at the Holiday Inn Express Pearl.
I called and the front desk employee named Sandra helped me. Told me the clothes did not appear to be there. I was so sure I had left them. Went to my car and there they were! She was so nice when I called back to apologize and tell her I had found the clothes. Her employer needs to know how she handles customer care. Excellent!!!
October 23, 2013
Rated 4.0 out of 5.0 by Colt2011 Nicely appointed rooms
The bed was comfortable and the room was nicely appointed. The staff was friendly and helpful. We've had better breakfast choices, but the breakfast was more than adequate.
October 10, 2013
Rated 5.0 out of 5.0 by BIGDAWG59 Sleep like a baby!
The hotel was so convenient for me as I was here on business and on my way out of Ridgeland. The two lovely ladies that checked me in made me want to stay another week, but rest a sure if I'm in the area again, I will definitely stay here. I sleep like a baby after watching my DALLAS COWBOYS get beat down.
October 3, 2013
Rated 5.0 out of 5.0 by Countryboy176 Always Wonderful
I stay at this property on a regular basis. Every time I stay the staff is wonderfull (Manervia is a gem), the rooms are clean, and the breakfast is fresh. I tell everyone that stays in this area do not stay anywhere else!
September 23, 2013
Rated 5.0 out of 5.0 by Happy55 Wonderful Hotel and Great Customer Service
My stay was 2 nights and the staff was extremely helpful and professional. Easy check in and the room was very clean and comfortable..
September 11, 2013