Rated 4.2 out of 5 by 91
Rated 3.0 out of 5.0 by SDavidson66 Great customer service, comfy bed!!
While I always stay at HIE, this is the only location ever that could not get Wifi working!!!! We spent a long weekend there with a volleyball tournament and needed our iPads to work!!!! Even a very unhappy gentleman needed to print his boarding pass and could not. Request to have the hotel's router reset, which the manager responded to quickly, but still had no connectivity; appreciated her efforts however. Very frustrating and PC in business center didn't work either. Too many netflix watchers is what I was told...Needs to be addressed please.
Otherwise a good stay, always clean with friendly staff!
August 19, 2014
Rated 5.0 out of 5.0 by Ducati06 Great
Everything was great. I have stayed here before and I always enjoy my stay.
August 14, 2014
Rated 5.0 out of 5.0 by Vicki and Rudy Convenient to Highway and Very Clean
This hotel is convenient to Hwy 288, and has easy access to many restaurants and shopping. The facility is extremely clean.
August 12, 2014
Rated 5.0 out of 5.0 by Scott246 Great staff
a comfortable clean place to stay at a reasonable price.
August 9, 2014
Rated 5.0 out of 5.0 by Minister B Exceptional service for reasonable price
Celebrated my birthday in the Pearland area and chose this hotel initially based on location to other activities scheduled. Going forward we've decided, along with several of our guest, that this location certainly earned future business. (Business & Pleasure) The staff was very accommodating and made additional suggestion to help create the atmosphere we envisioned. The suites are very spacious, beds were comfortable and all the areas used over the weekend were very clean. Overall atmosphere at this hotel was very welcoming, relaxing and the decor visually pleasing. I travel quite a bit for work and it's very rare that a hotel receives all fives because there is always room for improvement, however this location certainly earned there five rating. Thanks again for an amazing experience. See you soon!!!!!
August 5, 2014
Rated 5.0 out of 5.0 by SOCSMX De las mejores estancias
Hotel muy bien ubicado, muy limpio y el personal con un excelente servicio.
Desde nuestra llegada nos atendieron muy bien, la calidad del desayuno fue muy buena y los servicios de gran calidad.
Definitivamente me alojaría nuevamente en este hotel.
August 5, 2014
Rated 4.0 out of 5.0 by Chuckie nocheese Nice clean property. Very gracious employees
Shower heads are challenging for persons under 5 ft. 10 inches tall.
Also could use more and easier access to electrical outlets for business desk.
August 4, 2014
Rated 5.0 out of 5.0 by MW35 Great Stay! Exceptional Front Desk Staff...
I am a frequent IHG traveler. I normally don't write many reviews as I can fairly say 98% of my stays meet the quality that I've come to expect from IHG. However, my recent stay is worthy of review. I chose this particular HI Express because of its location and value. I arrived late in the evening on the first night and was very impressed with the extra care and professionalism that the Night Auditor gave to the international family checking in before me. The warm smile and swift service that I received at check in made me feel at "home." The day staff was equally accommodating. They handled all extensions to my reservations swiftly and greeted me by name whenever I entered or exited the hotel.
I was in the process of relocating to the area. The front desk staff often gave me suggestions on area neighborhoods and schools. They often asked how my search was going and seemed to genuinely care about my mission. As a long time Gold/Platinum Rewards member, I am used to an elevated standard of service, but this team exceeded my expectations.
The housekeeping staff was friendly and efficient. The morning breakfast staff could have been a little more accommodating. They "allowed" me to squeeze through the blocked off breakfast area at 9:50AM (breakfast ends at 10:00#. However, five minutes later when an elderly couple came down #9:55AM) they had already put away 80% of the breakfast. The couple had to settle for juice and coffee.
Overall, my stay was worthy of 5 stars thanks to the front office team. I would definitely recommend this hotel to out of town travelers that are looking for a home away from home.
August 4, 2014