Rated 4.1 out of 5 by 82
Rated 1.0 out of 5.0 by shanson Stingy with breakfast and stingy with newspaper
I've never stayed at a Holiday Inn Express that did not give a complimentary USA Today newspaper every morning. This hotel does not give any out.
Also, they lock the little refrigerator and bar off the dining area for breakfast as soon as the breakfast hour is over. They will not let you get any milk or anything else from the breakfast selection if you are even 5 min late for breakfast! I think that is very stingy of them. I'm staying there so I think they could cut a little slack. Other Holiday Inn Expresses never close off the breakfast eating area and access to anything in the refrigerator is always available at any time of day or night.
I was also surprised that this hotel doesn't open it's breakfast up until 7 am, which seems very late compared to other Holiday Inn Expresses. We were staying there for a championship swim meet so since they were not going to serve breakfast until 7 am and we had to be at the swim meet at 6:30 am I asked if there was any way we could have some sort of to-go bag for our swimmers (2 of them only). The gal at the front desk said she'd make up two breakfast bags for us for the next morning. I called at 8:30 pm to remind and confirm about this. Same girl at the desk said she would do it and they would be ready for us in the morning. In the morning I went to pick them up on our way out the door at 6:15 am and the new clerk said there was nothing left for us and there was no breakfast ready for us. I was very disappointed.
Overall, I left feeling this hotel is stingy with their service, atmosphere was not pleasant and it wasn't very clean overall.
July 22, 2014
Rated 5.0 out of 5.0 by junebug1217 only one complaint
When I checked in I talked to clerk about going swimming after hrs since I just got off work at 1045 pm and told him I would keep it quiet just wanted to get in cool water to relax since I worked 14 hrs already and had same shift the next day and he said no problem I went to room changed cloths and got my stuff ready for next day when I got to pool it was locked up so I went back to desk and asked him that he said I could go in and now pool was locked and he told me that it's after hrs I said I know but u just told me I could go swim for short bit. It would not been big deal if he would told me that it's after hrs and I can't go but don't say no problem u can go just keep quiet and u arrive to find locked up and then he tells u no the second time
July 16, 2014
Rated 5.0 out of 5.0 by sbaptiste Good Breakfast and comfortable. beds!!
My family and I really enjoyed our stay. Hotel Excellent. Just a Lil pricey!!
July 8, 2014