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Rated 4.0 out of 5 by 146 reviewers.
Rated 1.0 out of 5.0 by Poor Experience All-Around I stayed at this location for a business trip and was thoroughly disappointed with my experience. I have stayed at many Holiday Inn Express' on my travels and know what to expect (I seek out IHG for business trips). This location unfortunately falls short. First, after arriving I was held up during the check-in process for approximately 30 minutes by the front-desk manager who gave little consideration into timeliness of getting me checked in and letting me on my way. After check-in, I was met with a dingy warmth of the 2nd floor which I was located and did not eventually subside. Lastly, my room did not have hot water in the shower. Too late to want to deal with maintenance, I called the front-desk to see if another room was available. The front-desk clerk (female and not the same as who checked me in) was apologetic for there being no other rooms, took my number, and stated the manager would call me the next day due to my experience. I still have yet to receive a call from Holiday Inn Express Pearland for this disastrous stay. April 20, 2015
Rated 2.0 out of 5.0 by personal holidayinn express pearland hotel bonito pero de calidad en su personal de recamaristas pesimo lastima de marca April 19, 2015
Rated 5.0 out of 5.0 by Nice place to stay We recently stayed here for a weekend while attending a dance competition at a nearby venue. The hotel staff here were all very friendly and helpful, the hotel is very nice, my daughter loved the breakfast they offered, and the room was in good condition. April 16, 2015
Rated 5.0 out of 5.0 by Great service Great service and unexpected quality of breakfast. April 16, 2015
Rated 2.0 out of 5.0 by Take care of the customer Stayed in Room 124. Exercise room next door is very loud. Room only had one set of towels. No hand towels. Bed is under comfortable. Overall not a good stay. April 12, 2015
Rated 5.0 out of 5.0 by very nice staff and comfortable Holiday inn express is a nice hotel, kind of old but is in a very convinient location to go any where in Houston. Their staff is very friendly and knoledgeable. The hotel room we used was very clean and comfortable, I recomend it to any one, specially if you want piece and quiet after a long flight and want to be close to Hobby airport. April 11, 2015
Rated 2.0 out of 5.0 by Excellent Staff The staff was very professional in handling an unexpected situation, listened and heard my concerns and my suggestions and resolved the issue as quickly as possible. April 9, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service The room was good, i did not try out the internet int eh hotel bc the internet on my phone had good reception. The weight room did not have much in it, but had enough where i could get a good brief workout in. Mainly cardio no weights training. The continental breakfast was ok. Overall it was a nice clean place to stay and if i have to do business there again i will stay there most likely. April 6, 2015
  • 2015-04-23T12:17:21.013-05:00
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