Rated 3.7 out of 5 by 49
Rated 5.0 out of 5.0 by Rick696969 Nice place to stay!
Nice place to stay, staff was awesome! Rooms were clean and comfortable. Thanks!!
October 16, 2013
Rated 5.0 out of 5.0 by HappyVisit GREAT HOSPITALITY
I come from a Hospitality field myself and know the importance of treating your guests and customers. My experince was fantastic from the minute I walked in with the desk clerk smiling and greating me, to entering my beautiful room, till I left with a warm goodbye and please come back and visit us. The breakfast was fantastic and the choices given were great. I will be back soon!!!!
October 1, 2013
Rated 5.0 out of 5.0 by thatschelle Excellent customer service!
The staff is amazing. Good customer service is priceless and they definitely made our stay enjoyable. They accommodated all our needs. They were friendly and made us feel like they genuinely cared about us. The room was nice and spacious with plenty of room for me, my husband and 2 kids. The beds were very comfortable; however the walls were a little thin and you can sometimes hear your neighbor or people in the hallway. The lack of channels they provide is a little disappointing. They provided Bath and bodywork brand lotion, shampoo and conditioner. The location is convenient near the beltway. The free breakfast is a plus but the pan sausage was soggy and the bacon was thin, the cinnamon rolls were really good and they had a decent variety of items to chose from. The pool area could use some padding on the chairs. I think the computer in the business center had a virus. All in all this is a nice hotel with everything you need and more. I would definitely stay here again and recommend it to others!
October 1, 2013
Rated 5.0 out of 5.0 by Nick999 Excellent service and culture
Great hotel . Good service and great bathrooms an food
September 27, 2013
Rated 5.0 out of 5.0 by Nick999 Excellent service, and culture
Great hotel I will recommend all the time. Great room and amenities.
September 27, 2013
Rated 3.0 out of 5.0 by Dustier Great room
The overall appearance of the hotel is great. My room was more than satisfactory. It was very large with lots of seating and working areas. I have two complaints, one the breakfast area was not kept up. There were old papers and used dishes sitting around. I have not experienced this at any other HIE hotel. Second, was the lack of treats in the afternoon around 5 PM. They only had treats twice during my 4 night visit. I was told by staff that it depended on the occupancy rate, whether or not there were treats. This is also not normal for other HEI hotel that I have stayed in.
Overall it is a great hotel. They just need to be a little more customer oriented.
September 17, 2013
Rated 5.0 out of 5.0 by Busygrandmaof4 Quiet location and friendly staff
Staff at this location is so friendly and helpful. Enjoyed my stay as usual at this location. Love the aquarium in the lobby!
September 16, 2013
Rated 5.0 out of 5.0 by Engineearandarm Great experience
I always stay at this Holiday Inn property. The staff is always helpful and courteous. The rooms are clean and very comfortable. It is definitely close to everything.
September 10, 2013
Rated 2.0 out of 5.0 by ralph9 Not happy with this Holiday Inn Express
I am a Platinum Elite IHG Rewards Club member and frequently stay at Holiday Inns. My recent stay at the Pearland, TX Holiday Inn Express was not pleasant. First of all I wasn't recognized as a IHG Rewards Club member. Secondly the first room they put me in was on the second floor and did not have a desk in it. Had a spot for a desk but no desk or chair could be found. The lighting in the bathroom was very dim and made it hard to shave. The lighting in the desk area was poor and made working at night near impossible. The TV would just freeze and I would have to change the channel and go back to the one I was watching. The desk chair was very low for the desk in the room making work on the computer uncomfortable.
September 9, 2013
Rated 5.0 out of 5.0 by Matt29 great hotel
The staff were very friendly and my room was very clean. This hotel was one of the nicer Holiday Inn Express hotels I've stayed in.
September 8, 2013
Rated 5.0 out of 5.0 by lafran NO SURPRISES HERE
We found this to be a well managed property providing the best of Holiday Inn expectations.
September 1, 2013
Rated 5.0 out of 5.0 by VBparent Staff was very friendly and helpful. How stay was excellent!
Couldn't ask for a better staff if people rooms were great
August 24, 2013
Rated 3.0 out of 5.0 by DaCow Nice Hotel
A/C was not working well in the common areas. Overall nice hotel though
August 13, 2013
Rated 4.0 out of 5.0 by MMM2013 Pearland Stay with family
Most of the staff was very pleasant. Clean rooms comfortable beds except for the pillows. Enjoyed my stay and would most likely stay there again if in the area. Egg omelets are not appetizing. Thank goodness for hot sauce.
August 10, 2013
Rated 5.0 out of 5.0 by 5CanadiansinTexas Good location easy access to downtown Houston
Our family of 5 stayed here for our downtown theatre experience. It was just a short easy drive (25 mins) to downtown Houston away from traffic and busyiness of the city centre.
Staff were very helpful about the easiest access to downtown. Breakfast staff also kept the breakfast area very clean and were prompt to deal with any requests despite the hotel being full and the breakfast room being busy. A couple of hotel staff also worked a second job at the Busy Bee Cafe which we found to be a great place to eat about a mile away from the hotel.
August 8, 2013
Rated 1.0 out of 5.0 by Idamarie Stifling hot, horrible service and stinkey, smokey room.
Recently I stayed at this hotel to attend a conference, I specifically requested a non-smoking room, to which I was assured that it was a non-smoking room....the room smelled of an old bar, smokey smelling, and the ash tray on the desk spoke volumes! They refused to change my room, just assured that it was non-smoking. The bathroom was dirty and appeared to have dried blood on the tiles, and one bar of soap for hand washing and bathing. The hallway leading to the room should have been a clue, it was stifling hot, probably 90+ degrees; who doesn't turn on the AC inside a hotel on July 31st in Texas? The walls were paper thin and I could hear when my neighbors arrived home after midnight, and worse than that, I could smell when they lit up their cigarrettes. Thankfully I left there before 8AM, but was so worried that my clothing smelled of smoke for the remainder of the day. DO NOT STAY AT THIS HOTEL!
August 5, 2013
Rated 3.0 out of 5.0 by Karen38 One elevator and not enough towels
Overall if I had to stay there for another soccer tournament I would. The room was clean, and the staff is friendly. However, I did not like the long wait for the elevator. They only have one elevator and my room was on the 3rd floor. Also, I had to request more towels for my room because there were only 2 sets, but I had reserved a double queen room. I was told that due to the hotel being booked, they did not have any extra towels. There were 3 people staying in my room, who wants to share towels? There is a lot of road construction going on which made turning into the driveway of the hotel difficult.
August 4, 2013
Rated 5.0 out of 5.0 by OneUptown Easy living
Stayed for 4 days, very good hotel! Safe, secure and great location. Staff were more than helpful and awesome. I would stay there anytime!
August 1, 2013
Rated 5.0 out of 5.0 by JerriAnn Great service.
This was one of the nicest hotels I stayed in while driving through Texas. Room was beautiful (and clean) and the staff was friendly both day and night. Both mornings I didn't make it to breakfast until almost end of serving time but the selection was still hot and fresh and the staff didn't make me feel like I needed to rush to finish so they could clean up.
July 26, 2013
Rated 4.0 out of 5.0 by MMM2013 Relaxing in Pearland
Overall stay was very good. Most of the staff were nice, friendly, helpful and very accommodating. The room was clean, comfortable and all amenities were nice and appreciated. Bed and pillows were very comfortable that allowed a pleasant night sleep. Breakfast was acceptable. Good choices for simple breakfast: cinnamon rolls, bagels, pancakes, etc. However, the American cheese omelet is far from being good. American cheese tastes like plastic. Would do better if had some grated cheddar cheese to place on top of omelet. Scrambled eggs and patty sausage was much better the next day. Hot sauce packets was much appreciated. Pool and Exercise room was clean and enjoyable.
Billing was wrong and took a few days after visit to get corrected. But was eventually corrected.
If in area again will most likely stay at this Holiday Inn again.
July 26, 2013
Rated 2.0 out of 5.0 by TheRoadWarrior Clean room, poor service
Left cell phone charger in room, no recovery. Clerk had no change for washing machines. All soft drink machines were empty (all floors).
July 18, 2013
Rated 3.0 out of 5.0 by BAB22 Missing breakfast items - still
The breakfast selections were minimal.
The pancake machine was still broken (from May 6th review) and there were no cinnamon rolls available (also mentioned on May 6th review).
Does not appear that corrections have been made based on the reviews
July 18, 2013
Rated 5.0 out of 5.0 by ac55 ac55
Great staff was very nice and courtious. They met all our needs.
July 16, 2013
Rated 3.0 out of 5.0 by Jcpeel NIce newer Hotel
The hotel is pretty clean. It looks pretty new though. We were in town for a bowling tournament. My husband asked for late checkout the night before. We were told it was no problem. We left the hotel early, as my husband had to drive to Port Arthur (Hour and a half away) I got back to the hotel earlier than him about 1:00 pm to start packing. As soon as I got back, I wasn't in my room for 5 minutes and there was a knock at my door. When I answered it, there was a man standing at my door in plain clothes asking me if we were leaving, or if we were staying another day. I was a little confused as my husband requested a late checkout. I said "Yes, we are checking out today." He proceeded to say "You realize checkout is at noon right?" I said "We requested a late checkout." I asked if he was waiting to check in, he said "No, I work here." I found it a little awkward that a plain clothes male was asking me if we were leaving. He definitely should have identified himself as an employee before questioning me. Especially when I was in the room by myself. Probably won't stay at this hotel again. The whole feeling was way uncomfortable.
July 6, 2013
Rated 4.0 out of 5.0 by Beefer Good sized comfortable room
Nice hotel - but disappointed with the breakfast choices - would have preferred some healthier cereals - and a fresh fruit salad with plain yogurt - rather than the sugary stuff you always get..
May 24, 2013
Rated 5.0 out of 5.0 by Greg13 Great Prices and Very Comfortable
We traveled to Pearland for our nephew's graduation and stayed in the suite. Even though it was a very short stay, it was a very enjoyable trip. The room was very clean and smelt great. The fitness room was very accommodating and breakfast was just delicious! We will definitely stay here on our next trip!
May 17, 2013
Rated 5.0 out of 5.0 by Egghead Service
Excellent service form the time that i walked through the door to the moment that i had to depart.
Thank you, will return and also tel other to stay at Pearland Holiday Inn
May 13, 2013
Rated 3.0 out of 5.0 by cokeovenjoe NO COFFEE
Most of stay was average, but staff forgot to come to aid in getting into room after request was made. BUT, the kicker for me and other guest was there was NO coffee at breakfast. coffe is a mainstay for most Americans and the rest is an extra. Will never stay at Pearland again nor recommend it.. I am still a fan of Holiday Inn Express.
May 11, 2013
Rated 2.0 out of 5.0 by Chevman49 Not what you expect from HIExpress
When you arrive in front of the hotel you are greeted by a non-functioning fountain full of turtles and smelly dark water.
The evening desk clerk was nice and courteous but does not thank you for being a PCM.
The room was average with signs of wear escpecially in the bathroom. which was disappointing as this appears to be a fairly new property.
Breakfast was so dissapointing that my family and I actually left the hotel to eat. The food selection was minimal with a broken pancake maker, no famous cinnamon rolls, empty juice dispenser and more.
The breakfast attendant was rude and non-responsive to request for food replacement and machine service.
Being a loyal HIExpress customer I realize there may be a bad apple in the group, and I believe I found it in the property.
May 6, 2013
Rated 5.0 out of 5.0 by rob78 Loved property and staff
beautiful property and wondferul staff very caring and polite
April 30, 2013