Rated 4.4 out of 5 by 91
Rated 3.0 out of 5.0 by TennFilmCrew Evening shift was unprepared.
Very bad check in experience. After a long day of traveling I arrived around 9pm and the staff had didn't have my reservation ready for my two rooms. No acknowledgement of membership status or welcome points. I ask about the upcoming changes to the program and the staff member had no idea what I was talking about.
I had reserved two regular king rooms and once they gave me the keys my partners rooms a handicap room and then my room key wasn't programed so I had to return to the desk. Then once I returned to my room with the correct programed key I received a phone call around 5 minutes later saying they had put me in the wrong room and wanted me to move. I was tired after a long day of driving so I told them I was staying and went to sleep.
Price is a little high due to the oil fields and the location is not the most noticeable. Pool was open but filled with leaves. The rest of the stay was a normal experience.
June 15, 2015
Rated 5.0 out of 5.0 by Grunt for Life Comfortable Bed and Great Service
It can be mid-day and the room can be made pitch black. The beds are comfortable and the room service is great. This is a must stay if you're in Pearsall, Tx.
June 15, 2015
Rated 5.0 out of 5.0 by Houston Girl Breakfast and Bathroom in Guest Room
The eggs are not real eggs. I suppose they are egg substitutes. Did not like.
A magnifying mirror in the bathroom would be good.
June 8, 2015
Rated 5.0 out of 5.0 by joey1979 overall great service and yes comfortable bed too
loved it this hotel is 100 miles from my home town i leave in Laredo, Texas and i'm always looking forward to stay in this hotel it my second stay and hopefully more will come.
May 31, 2015
Rated 4.0 out of 5.0 by bob2235 Great Experience
Great Experience however the internet is extremely slow. This prevented me from getting any of the work done that i had planned to do while in the room. This needs to be fixed. Other than that the experience was great.
May 29, 2015
Rated 5.0 out of 5.0 by nickivin Excellent Excellent Excelllent
Excellent check in & excellent check out my first time staying here everything was just excellent. Rooms were perfect size that we needed & very comfortable.
May 23, 2015
Rated 5.0 out of 5.0 by nickivin Love this holiday inn express
Check in great , staff great , hotel very neat & quiet, clean & comfortable . Front desk employee Jessica was very nice & I appreciate her help very professional . Would just like to make one small suggestion housekeeping was very nice & perfesonal just if door stoppers will be used so slamming of doors won't be heard every time the room is entered or exited in courtesy of other guests in neighboring rooms .Thank you very much for our enjoyable stay .
May 23, 2015
Rated 4.0 out of 5.0 by NTCEG Home away from Home
The staff was awesome. The new staff that worked the evening shift until 11 PM was very respectful. The whole entire staff needs a raise.
April 26, 2015