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Rated 3.3 out of 5 by 59 reviewers.
Rated 1.0 out of 5.0 by Not up to Holiday Inn Express Quality We checked in yesterday with 3 rooms. Staff asked for all 3 id's (not all 3 were at the counter) I stay at IHG hotels all over and this is a first. She was not very friendly about asking for the id's and made us take them out of our wallets. Hotel looks run down and then I got a smoking room that smelled horribly like smoke. We will stay somewhere else next time. Clean up and be nice! August 20, 2014
Rated 5.0 out of 5.0 by Overall High Grade We had a peaceful, restful night after driving for ten hours. We were ready to complete the journey the next morning. August 14, 2014
Rated 5.0 out of 5.0 by Wish We Could Have Stayed Longer! We were on a Bucket Trip and the stop in Pecos gave us the sweetest memories. Thanks to DeAndrea and the whole staff, we enjoyed our stay so much and if we could have stayed another day/night ,we would have.! However, we had people to see and kiss so sadly we had to go.!! Thanks to all. P.S. When we arrived at the Holiday Inn Express in Amarillo, we decided to join the Rewards Program! July 31, 2014
Rated 1.0 out of 5.0 by The breakfast. The breakfast was horrid. Refrigerator had warm milk, yogurt. No hot water, for tea, cereal or anything else. I was there for 2 mornings. The second morning was a little better. I thought for the price of the rooms, things should have been . July 31, 2014
Rated 3.0 out of 5.0 by Comfortable bed and Horrible service Breakfast was horrible. Granted it is free, but their Cold breakfast was HOT and their hot breakfast was COLD. Front desk came in and said they had issues in the kitchen so we were only going to get what was out. Tables were dirty and they were out of utensils. Ironing board and iron were broken in room. Called front desk for replacement and an hour and a half later, still no replacement. Called back to front desk to let them know that I no longer need them and I was heading to store to purchase my own, their response was "OK". That is all, won't be going back! July 23, 2014
Rated 1.0 out of 5.0 by Not a very good hotel I have been staying at this hotel for the past four months and the breakfast is always the same I know for a fact they can get better food because I worked for Sysco and Sysco is the food service who delivers to holiday inns all over . I have always stayed at holiday inns and this by far the worst. The staff is great except for the manager she is either never here or always locked up in her office and also a front desk personnel stinks very bad you would think the manager would say something about her hygiene. Also nothing never gets fixed around here and the pool is very very nasty. July 21, 2014
Rated 5.0 out of 5.0 by Not the best, but good enough... This place is a little rough around the edges. The breakfast selection is getting old... July 14, 2014
Rated 1.0 out of 5.0 by cansado If this had been my first stay at HIE it would have been my last. The problems appeared to stem from the fact that there was not enough staff. Those that were there did the best they could, but one person cannot cover all positions effectively. July 14, 2014
Rated 3.0 out of 5.0 by PRICE PRICE GOUGING is the only complaint!!!!!! The oil companies are the only reason the prices are so high. July 11, 2014
Rated 5.0 out of 5.0 by Comfortable beds and great breakfast I really appreciated that the breakfast was ready extra early. The hotel was all I have learned to expect from a Holiday Inn Express. July 7, 2014
Rated 5.0 out of 5.0 by Great Place I stay here every week I am working in Pecos area. The room is always clean and comfortable. July 3, 2014
Rated 5.0 out of 5.0 by Relaxing stay, super comfortable bed Our stay at the Holiday Inn Express was easy and relaxing. the rooms were super clean and the mattress and pillows were so comfortable. I lamented not bringing my own pillow at first but loved the pillows provided and slept like an angel. This facility is kept so nice. July 1, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel, good size rooms A comfortable stay whilst in Pecos. Hotel was fine, though lunch and dinner are outside hotel. In Pecos not many restaurants are open on Saturday evening, but there is a good steakhouse in the centre. June 25, 2014
Rated 5.0 out of 5.0 by comfortable Room was great. comfy beds quit room at night very clean every day breakfast was decent staff wuz great June 23, 2014
Rated 2.0 out of 5.0 by POOR Service / Room rate too HIGH VERY poor service. Front desk staff not available for check-in. Property is mediocre. June 9, 2014
Rated 2.0 out of 5.0 by Holiday Inn Express Pecos Rooms are nice be prepared if you book a suite and plan to use the sofa bed (they are not usable). Even with a very light weighted person you could feel the springs. Bathrooms have no rough stuff in the tub or mats available from guest services so they are extremely slippery. A/C unit was off upon arrival and slow to cool. June 3, 2014
Rated 5.0 out of 5.0 by good bed I enjoyed my stay at the hotel. The staff welcomed me and they told me about their breakfast and the hours it was avaible. The breakfast was great and the overall stay was ecellent. I will recommend this hotel to my freinds and family. May 28, 2014
Rated 3.0 out of 5.0 by no orange juice orange juice was out. front desk woman was rude when asked about this. said all the men who were there drank it. they are workers for the oil fields and natural gas and leave early for their jobs. understandable. another woman came through and still didn't know were the attendant was. eventually another woman showed up and said she went out for orange juice. it was on the counter and was "sunny Delight", which is not up to your standards. there was only standard orange pekoe tea. usually, there is a nice selection. this hotel caters to the workers staying there, and i can understand that, but when you are in the middle of nowhere and you see a holiday inn, you expect certain amenities and standards of service, especially when you see a holiday inn. we paid as much or more as at other of your locations and were very disappointed. April 24, 2014
Rated 5.0 out of 5.0 by Clean and comfortable I was very pleased with my stay here. Room was clean and very comfortable April 14, 2014
Rated 5.0 out of 5.0 by Great Place to stay!!!! Awesome hotel, great friendly people, amazing location! Best place to stay if you're in this area!!!!! March 7, 2014
Rated 5.0 out of 5.0 by awesome stay Great hotel, Great location, awesome friendly staff. March 7, 2014
Rated 2.0 out of 5.0 by Way too pricey and unknowledgeable staff Way too pricey for the area and the staff member that was checking us in wouldn't honor the price on the Holiday Inn website. I had to reserve my room on my phone right in front of her. The pool was also out of service. January 3, 2014
Rated 4.0 out of 5.0 by Our Second Stay In Eight Days Eight days earlier we stayed for one night and were given a room on the first floor with no smoke stemming from any room which was excellent. When we returned eight days later we were sent to the third floor; and while our room was a non smoking room, the trip to the room on the third floor was full of smoke and not appealing. I feel that all non smoking rooms ought to be placed on floors that are non smoking adding to the comfort of those who ask for a non smoking unit. January 2, 2014
Rated 5.0 out of 5.0 by excellent place Perfect! Great attitude, willingness to help. Our room got upgraded when we got there. Highly recommended. January 1, 2014
Rated 5.0 out of 5.0 by Overall Experience We stopped overnight on Dec. 22, on the way to family in Plano, Texas. We returned to the same facility on Dec. 29, on our way back home in Tucson, Arizona. Upon our return a week later we were greeted by both the folks behind the desk and the breakfast area. I and my wife would stay there again should we find ourselves driving the 1009 miles. December 31, 2013
Rated 3.0 out of 5.0 by Bathroom was nasty Overall experience was not terrible but arrived and waited for more than 10 minutes for a clerk to show up at desk to check in. Had to call the hotel number to get her to come to the desk. She was not very pleasant. Beds were clean but bathroom was nasty. Mirror was a mess and long brown hair in the tub and sink and all over the floor. As a Platinum Priority Club Member I would not stay here again December 31, 2013
Rated 2.0 out of 5.0 by Noisy neighbors and lousy bed Other than the bed being uncomfortable, the night would have been tolerable if the neighbors were not so loud. The doors banged shut over and over, even after we alerted the front desk. December 30, 2013
Rated 5.0 out of 5.0 by good good hotel in pecos tx im going to stay aging bad is good November 19, 2013
Rated 1.0 out of 5.0 by Poorest run HiE in WT. Staff, didn't have any experience on assisting customers. From check in to departure there was no personnel qualified at the front desk. No receipt was under door and could not get one at the desk in the morning. Finally got a receipt for expenses by calling from home a week later. Breakfast was slow and cold. Main floor room had water leaking under the wall by the A/C unit. Hotel looked new but felt old and uncared for. Will not stay here again, there are many other options in Pecos and surrounding area. If compared to other IHG HI's this hotel is considered a failure! October 14, 2013
Rated 3.0 out of 5.0 by Worst HIE visited on this trip, and most expensive Being out where it is, there's no competition. Laundry facilities were free, but the dryer door was broken, held closed with tape. Staff were helpful and friendly. When the dryer door wouldn't stay shut, the woman at the front desk dried our already wet clothes in the hotel laundry. The shower controls were weird, and the note explaining how to turn on the shower was on the other side of the room in an inconspicuous place. September 29, 2013
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