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Rated 3.2 out of 5 by 47 reviewers.
Rated 5.0 out of 5.0 by Comfortable Hotel, good size rooms A comfortable stay whilst in Pecos. Hotel was fine, though lunch and dinner are outside hotel. In Pecos not many restaurants are open on Saturday evening, but there is a good steakhouse in the centre. June 25, 2014
Rated 5.0 out of 5.0 by comfortable Room was great. comfy beds quit room at night very clean every day breakfast was decent staff wuz great June 23, 2014
Rated 2.0 out of 5.0 by POOR Service / Room rate too HIGH VERY poor service. Front desk staff not available for check-in. Property is mediocre. June 9, 2014
Rated 2.0 out of 5.0 by Holiday Inn Express Pecos Rooms are nice be prepared if you book a suite and plan to use the sofa bed (they are not usable). Even with a very light weighted person you could feel the springs. Bathrooms have no rough stuff in the tub or mats available from guest services so they are extremely slippery. A/C unit was off upon arrival and slow to cool. June 3, 2014
Rated 5.0 out of 5.0 by good bed I enjoyed my stay at the hotel. The staff welcomed me and they told me about their breakfast and the hours it was avaible. The breakfast was great and the overall stay was ecellent. I will recommend this hotel to my freinds and family. May 28, 2014
Rated 3.0 out of 5.0 by no orange juice orange juice was out. front desk woman was rude when asked about this. said all the men who were there drank it. they are workers for the oil fields and natural gas and leave early for their jobs. understandable. another woman came through and still didn't know were the attendant was. eventually another woman showed up and said she went out for orange juice. it was on the counter and was "sunny Delight", which is not up to your standards. there was only standard orange pekoe tea. usually, there is a nice selection. this hotel caters to the workers staying there, and i can understand that, but when you are in the middle of nowhere and you see a holiday inn, you expect certain amenities and standards of service, especially when you see a holiday inn. we paid as much or more as at other of your locations and were very disappointed. April 24, 2014
Rated 5.0 out of 5.0 by Clean and comfortable I was very pleased with my stay here. Room was clean and very comfortable April 14, 2014
Rated 5.0 out of 5.0 by Great Place to stay!!!! Awesome hotel, great friendly people, amazing location! Best place to stay if you're in this area!!!!! March 7, 2014
Rated 5.0 out of 5.0 by awesome stay Great hotel, Great location, awesome friendly staff. March 7, 2014
Rated 2.0 out of 5.0 by Way too pricey and unknowledgeable staff Way too pricey for the area and the staff member that was checking us in wouldn't honor the price on the Holiday Inn website. I had to reserve my room on my phone right in front of her. The pool was also out of service. January 3, 2014
Rated 4.0 out of 5.0 by Our Second Stay In Eight Days Eight days earlier we stayed for one night and were given a room on the first floor with no smoke stemming from any room which was excellent. When we returned eight days later we were sent to the third floor; and while our room was a non smoking room, the trip to the room on the third floor was full of smoke and not appealing. I feel that all non smoking rooms ought to be placed on floors that are non smoking adding to the comfort of those who ask for a non smoking unit. January 2, 2014
Rated 5.0 out of 5.0 by excellent place Perfect! Great attitude, willingness to help. Our room got upgraded when we got there. Highly recommended. January 1, 2014
Rated 5.0 out of 5.0 by Overall Experience We stopped overnight on Dec. 22, on the way to family in Plano, Texas. We returned to the same facility on Dec. 29, on our way back home in Tucson, Arizona. Upon our return a week later we were greeted by both the folks behind the desk and the breakfast area. I and my wife would stay there again should we find ourselves driving the 1009 miles. December 31, 2013
Rated 3.0 out of 5.0 by Bathroom was nasty Overall experience was not terrible but arrived and waited for more than 10 minutes for a clerk to show up at desk to check in. Had to call the hotel number to get her to come to the desk. She was not very pleasant. Beds were clean but bathroom was nasty. Mirror was a mess and long brown hair in the tub and sink and all over the floor. As a Platinum Priority Club Member I would not stay here again December 31, 2013
Rated 2.0 out of 5.0 by Noisy neighbors and lousy bed Other than the bed being uncomfortable, the night would have been tolerable if the neighbors were not so loud. The doors banged shut over and over, even after we alerted the front desk. December 30, 2013
Rated 5.0 out of 5.0 by good good hotel in pecos tx im going to stay aging bad is good November 19, 2013
Rated 1.0 out of 5.0 by Poorest run HiE in WT. Staff, didn't have any experience on assisting customers. From check in to departure there was no personnel qualified at the front desk. No receipt was under door and could not get one at the desk in the morning. Finally got a receipt for expenses by calling from home a week later. Breakfast was slow and cold. Main floor room had water leaking under the wall by the A/C unit. Hotel looked new but felt old and uncared for. Will not stay here again, there are many other options in Pecos and surrounding area. If compared to other IHG HI's this hotel is considered a failure! October 14, 2013
Rated 3.0 out of 5.0 by Worst HIE visited on this trip, and most expensive Being out where it is, there's no competition. Laundry facilities were free, but the dryer door was broken, held closed with tape. Staff were helpful and friendly. When the dryer door wouldn't stay shut, the woman at the front desk dried our already wet clothes in the hotel laundry. The shower controls were weird, and the note explaining how to turn on the shower was on the other side of the room in an inconspicuous place. September 29, 2013
Rated 1.0 out of 5.0 by the owners should loose thier franchise Everything was worn and dirty. White socks worn in room were turned black. Hot tub was dirty and cold. Pool was filthy. Elevator was out of order and inoperable. Breakfast room was dirty and food on the floors were not pickrd up. Used laundry on 2nd floor. They had tape for use as dryer door latch. I always try to stay in holiday inns when I can. It seems they are going downhill fast. Need better quality owners and management.. Also very expencive and taking advantage of oil field workers not having many places to stay. September 21, 2013
Rated 2.0 out of 5.0 by Very unprofessional hotel Probally the most unprofessional Holiday Inn I have ever stayed in. Front desk employees were usually watching tv in the breakfast room or building bead things with friends. Breakfast had hard sausage,empty container for gravy and ROCK had biscuits. Hope I never have to stay there again. September 2, 2013
Rated 1.0 out of 5.0 by Fair to Poor Overall Stay Hotel staff is rarely ever at the front desk. I dropped off a bag of laundry one evening to be washed and picked up the next morning and it never got washed. The breakfast here is a joke. The rooms are older and rundown. My night stand had obviously had water dama. And was rorotting out. They only clean rooms in the morning so if you're working nights your room will never be cleaned. The wifi is by far the poorest I've ever tried to use, it would only work if I sat by the door of the room. There are other choices in Pecos and I definitely reccomend choosing one of them. August 27, 2013
Rated 2.0 out of 5.0 by Breakfast There was no coffee, juice or fruit. The hot food was not hot. The pastry was stale. And this only 30 minutes after breakfast started. August 23, 2013
Rated 2.0 out of 5.0 by Poor for HI Express... Ok quiet location but for a recently new HI Express very poorly staffed and maintained. Water leaked under the main floor wall into the room, bathroom fixtures did not work and appeared thoroughly worn out, carpet stained and tore. Staff was complacent, untrained, couldn't give a care attitude. Staff could not print a detailed receipt with 3 associates, after checkout receipt not left under door. Had to contact IHG for receipt and stay point credit even though this stay was professionally booked! Will avoid this hotel if possible since many others are available in Pecos Texas! August 2, 2013
Rated 4.0 out of 5.0 by Vacation stop Ingteresting! This was the weekend of the Pecos Rodeo. Very busy, rates seemed high, but there was a special event going on next door. Nice clean room, great service. Enjoyed the stay. July 13, 2013
Rated 4.0 out of 5.0 by Good accommodations and good service The accommodations and service were customarily good, but the guests in the room directly above us were running and jumping on the floor late into the night. They resumed their noisy activity early the next morning. At breakfast, we saw that the guests were five rather rotund people, three of which were young boys. We reported our dissatisfaction to the hotel clerk, but we do not blame the hotel for the conduct of their guests. June 30, 2013
Rated 2.0 out of 5.0 by Room cleanliness Typically like this place, this past stay wasn't comfortable, sheets felt slept in without washing. Overall, room wasn't fresh. June 28, 2013
Rated 3.0 out of 5.0 by Great room, terrible breakfast experience I often stay at Holiday Inn Express hotels and I have never had an experience like this one. At breakfast, the omelets and bacon were burnt, and there was no fruit. But the worst thing was that the attendant was keeping company with a friend who, at 6:30 in the morning, was sitting in the dining area drinking beer, and was obviously drunk. There was no attempt to get rid of the drunk and the guests were being neglected. June 9, 2013
Rated 2.0 out of 5.0 by Poor housekeeping The room was dirty for the whole time I stayed there. May 26, 2013
Rated 3.0 out of 5.0 by Possible improvements 1) This hotel does not think about day sleepers. They only clean up rooms in the morning, so if you work at night and sleep during the day, you better be neat. 2) No towels in the fitness center. 3) There's only one laundry machine in the entire hotel and it's always occupied. You either bring a lot of clean clothes with you or think about staying somewhere else if you visit to Pecos will be long. April 24, 2013
Rated 1.0 out of 5.0 by Not a pleasant stay Unlike other HI Express hotels we have stayed so far, this place is overpriced. A receptionist was far from attentive and even watched a movie or something in the cafe area while on duty. March 29, 2013
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