Rated 3.5 out of 5 by 71
Rated 2.0 out of 5.0 by Charged2much Overpriced
I have been a loyal customer staying at Holiday Inn Express Hotels for many years but this is the first time I have felt compelled to write a review. I booked the stay at the Pecos, Texas Hotel directly with the Hotel and agreed at a price (I thought) for my stay of 4 nights. When I checked in, to my total surprise, I was asked to initial a sheet stating my nightly rate would change, from my original quoted price, each night for nights two through four. When I asked why, I was told because their rates change each night due to availability. Go figure. As far as I was concerned, that room was not available to anyone but me after I booked it for four nights. I was unable to speak with a manager to voice my displeasure with such actions and it was too inconvenient to make other reservations anywhere else, but rest assured, I will definitely check the rates of the competitor chains in the area the next time I'm in the area. In fact, a co-worker of mine was in the area the same four nights staying at a competitor and paid $40.00 per night less than I did. Even though this was a business trip and will be reimbursed for the cost and even though I have booked all my business trips with your chain in the past, next time I will check competitor's prices before booking a stay, This definitely soured my stay.
April 27, 2015
Rated 5.0 out of 5.0 by miskers1984 Great place to sleep
We arrived late at night and just needed a place to sleep. What we found was a great place to stay. The bed was comfortable and the hotel was quiet. Good breakfast!
April 13, 2015
Rated 5.0 out of 5.0 by jarb1459 Comfortable room
Friendly front desk staff. Clean and comfortable room
March 16, 2015