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Rated 4.3 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Helpful staff and beautiful room Called the hotel direct and the staff were more than helpful. They also put me on a waiting list for a second night and was pleasantly surprised that on the day I arrived they had an opening. The rooms were well maintained and inviting. Very modern and large flat screen TV. The reception area has a seating area with complementary apples, bananas and coffee. The pool was clean and towels were available at poolside. Breakfast bar was very clean and had a variety of healthy items to choice from. An attendant was available if anyone needed anything which is a plus. My overall stay was very satisfying. Thanks to the positive and caring staff. October 17, 2013
Rated 5.0 out of 5.0 by Great staff. Facilities were extremely clean. This was a business trip. I made last minute reservations online and was very pleased with my stay. I would not hesitate to stay there with my family. October 14, 2013
Rated 4.0 out of 5.0 by Stayed on Business The room was clean and quiet and the staff friendly. Typical breakfast for Holiday Inn Express. October 7, 2013
Rated 5.0 out of 5.0 by Very Nice Clean, Good Service Great place to stay. Everyone very nice. Place was very clean. Beds and TV excellent. Breakfast was well presented and stocked. October 6, 2013
Rated 5.0 out of 5.0 by Great Hospitality! We thought this sparkling clean hotel was brand new-- (it's been remodeled recently), because it is so well-cared for and up-to-date in its furnishings. The staff is friendly and we will definitely go through Pekin / Peoria area again to stay at this property on our way North to Minnesota's Twin Cities. October 5, 2013
Rated 5.0 out of 5.0 by Best in the area! We travel to this area several times a year and have stayed at several local hotels. We have found that the Pekin Holiday Inn Express is by far the best value and most comfortable hotel in the area. The staff is incredible and very accommodating. We particularly found Ailene and Jennifer to be very helpful. We had a wonderful afternoon with our family in the pool area. The outside patio area is also very comfortable. The exercise area and equipment is extremely nice. You should never start your day hungry, because the breakfast buffet has something for everyone. We look forward to our next visit. Thanks for a great experience. Keep it up. October 2, 2013
Rated 5.0 out of 5.0 by great bed, service and location When traveling back to my hometown I always stay at Pekin Holiday Inn Express. It is always comfortable, clean and great location. October 1, 2013
Rated 5.0 out of 5.0 by Hard working staff!! Was able to book one night, but second was sold out. Staff worked and worked until they got me a second night, and didn't have to change rooms! Thank you for the hard work!! (The nearest hotel is another 12 miles away.) The beds and pillows were extra comfortable, quiet halls, and access to restaurants in the area is a breeze. Book early , and you will be glad you stayed here. --Rich in Minneapolis. September 27, 2013
Rated 5.0 out of 5.0 by This hotel is wonderful The rooms are great. The front desk staff are AWESOME. They make you feel very comfortable and welcome and work to meet needs you may have (i.e. pillows, blankets etc.) September 10, 2013
Rated 5.0 out of 5.0 by Excellent Environment I will continue to come to this hotel as it offers the best facility in the area. Excellent staff as well. September 3, 2013
Rated 3.0 out of 5.0 by Poor coffee Like all Holiday Expresses, the coffee is extremely weak closely resembling hot water. Please consider providing a bolder coffee choice for those that may want to taste the taste of coffee. August 26, 2013
Rated 4.0 out of 5.0 by Nice hotel Nice newer Holiday Inn Express. The front desk was extremely helpfull. Only problem was the first day was had the 'do not disturb' sign on our door until about 10 am. The maid only must check once and we did not get our room cleaned. But the front desk was kind enough to get us fresh towels. Breakfast was very good. The pool was too cold and the hot tub too hot. But over all the hotel was very clean and nice. But I feel the price was way too high for a hotel in a small town. I guess they can get that though when it is the best hotel in Pekin. August 22, 2013
Rated 5.0 out of 5.0 by Very nice staff The staff was very nice especially Ailene, who was extremely cordial. Good rate as I am a Government employee. Highly recommend this hotel to visitors in the area. Rooms were very clean, excellent maid service and two levels of washiers/dryers for visitors. August 11, 2013
Rated 5.0 out of 5.0 by Comfortable bed, clean room Bright and clean room. Very comfortable bed. Nice touch: coffee and fresh fruit in lobby. August 9, 2013
Rated 5.0 out of 5.0 by Customer service I have to elate the wonderful joy of staying here at the Holiday Inn in Pekin, IL...... Exuberant, Joyful, Relaxing, and the exclamation can go on and on. I loving my stay thank you July 22, 2013
Rated 4.0 out of 5.0 by hotel pekin the rooms are nice and the staff are ok. but, the beds are hard and make you soar the next day. every time I have stayed I am quoted a diff. price. whats up with that? July 16, 2013
Rated 5.0 out of 5.0 by PLENTY OF ROOM AND NICE HOT BREAKFAST We had a suite and it was roomy but if you closed the sliding doors to block off the front room with the sofa, you lost your a/c. Therefore we weren't able utiilize the doors. Otherwise, the beds, sheets, pillows etc were very comfortable. The bathroom had all the amenities needed and spacious. The fridge was larger than normal which was nice. The breakfast was good and plenty there for everyone. I would stay there again when in town to visit our relatives! July 11, 2013
Rated 3.0 out of 5.0 by Great facility, less then friendly staff This is a very nice hotel for the value, seems brand new! The staff however was less then friendly all around, had encounters with four staff members and all were unpleasant, the housekeeping staff however was very friendly. July 5, 2013
Rated 3.0 out of 5.0 by Price high for New Look and Feel Priced higher than Express properties in large cities. Eco efforts wWe're fine except for trickling water in sink. Hard to shave especially with no stopper. Front desk clerk could not multitask handling one customer at a time making many wait for quick services. Could have gotten water for one while another was filling out paperwork. New, very clean rooms, breakfast, amenities areas. Better than others hotels in area. June 23, 2013
Rated 5.0 out of 5.0 by Front desk staff very courteous and kind Enjoyed our stay at HI Express Pekin IL. Check in was quick and Ailene was very nice and professional. Breakfasts were good and a variety. Bed & room in general comfortable. We will stay again. June 22, 2013
Rated 5.0 out of 5.0 by Great place! Great rooms, friendly & helpful staff and great value. Will stay here again. June 21, 2013
Rated 5.0 out of 5.0 by Excellent Staff... It was my second time staying here and I must say on both times I've been here the staff have been very helpful and efficient. From the front desk to the room service crew, everybody made the transition from home to hotel room frictionless and comfortable. Yes, I will be staying here on my next trip to Pekin. Thanks guys. June 20, 2013
Rated 4.0 out of 5.0 by May 2013 visit The only reason the Staff and Service received only a good is because the lady the 2nd day was not as attentive to us as the first lady upon checkin. Otherwise, everything was fine. June 6, 2013
Rated 4.0 out of 5.0 by Very nice hotel but..... Every thing about this hotel was great with one exception, the WiFi connection was terrible. I talked to a couple of other guest and we all had the same problem. Downloading was extremely slow and trying to stream anything was impossible. If the WiFi was working correctly this would be a great hotel. May 20, 2013
Rated 5.0 out of 5.0 by Excellent service/fabulous room What a wonderful experience and excellence from all staff at the Pekin HIE. Thank you for making our stay so wonderful. The room was so clean and spotless; and beds were extremely comfortable, plus the pool/spa was an added extra comfort for us. Located close to many different restaurants and a shopping plaza made it ideal for feeling at home. Thank Pekin HIE staff for all you do. We will definitely recommend and stay again. May 12, 2013
Rated 5.0 out of 5.0 by Comfortable bed and quiet location This was a new location for me. Due to area flooding the Holiday Inns I normally stay in while traveling on business were full. I'll be staying here from now on in this area. It is very easy to get to and has a delicious Italian restaurant directly across the street that I could walk to. The room was clean and the bed very comfortable. Friendly desk staff rounded out a very good experience. May 4, 2013
Rated 5.0 out of 5.0 by Always consistent I have stayed at this property every 1-2 months for the past year. Courteous and friendly staff and good to have a dining location next door and not need to drive. April 24, 2013
Rated 5.0 out of 5.0 by Superior Room Service Kristy provided me with superior room service. Her attention to detail, welcoming hospitality, and efficiency made my stay restful and enjoyable. I felt I visiting family. I especially loved the the baby towel crab which joined the adult towel crab on my bed. Those extra touches made my room very welcoming. Kristy is a superior ambassador for your hotel. April 23, 2013
Rated 1.0 out of 5.0 by Poor customer service and breakfast They quit serving hot breakfast 1 hour before the ending time that is advertised and when asked about it, all they said was sorry we need to close up.. The service at the front desk at check in was poor, we kept getting pushed back on our check in date.. The hallways were filthy. April 8, 2013
Rated 3.0 out of 5.0 by Nice Property but Business Travelers Beware This is a clean property with updated rooms. It's a typical HI Express property that I seek during my business travels. They have a nice work room. Be forewarned that changing your reservation will cost you some money. I've stayed at dozens of IHG properties over the past 5 years and never ran into the following issue: They will charge a $75 fee for leaving early. The desk attendant told me this was a personal policy of the property owner. My business travel does not always follow a strict schedule and I often have to add nights or leave early....Again, I've never ran into this fee before and I think it is inappropriate. It is not something I expect as a Platinum member. It would be one thing if I cancelled out on 3 of 4 nights, but I left 1 night early and was charged the fee. March 19, 2013
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