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Rated 4.5 out of 5 by 323 reviewers.
Rated 5.0 out of 5.0 by Great Staff, Great hotel, Great service We stayed here overnight on the way to the beach. The hotel staff were very friendly and efficient. We felt very safe with the area and hotel. The rooms were very clean as well as the hotel. We will stay here again! Highly recommend! June 14, 2016
Rated 5.0 out of 5.0 by very comfortable bed We love staying at Holiday Inn Express and always try to if one is in the area where we are traveling.....things we like most are very comfortable beds June 6, 2016
Rated 5.0 out of 5.0 by HI Express Pelham, AL Great Place to stay with wonderful staff. I stay here on every business trip to Birmingham and have for years. I have never had a problem. May 31, 2016
Rated 5.0 out of 5.0 by Convenient and Comfortable The location is near shopping, dining, and I65. The beds and pillows were very comfortable. The breakfast was tasty. Everything was as it should be, and the staff were friendly. May 26, 2016
Rated 5.0 out of 5.0 by customer service The hotel staff was excellent! The front desk clerks, the manager and housekeeping were kind and helpful! May 26, 2016
Rated 3.0 out of 5.0 by Clean There hotel was clean and staff polite. However, I travel alot and I am an elite spire member and was not expecting to be charged an additional $25 for a cot. Also, The room was cool, but it was very humid. The sheets seemed to start out dry, but the would up becoming very moist throughout the evening. Then there the firmness of the mattresses. I felt like I was sleeping on a brick. It was very uncomfortable. May 25, 2016
Rated 3.0 out of 5.0 by Nice apperance and comfortable beds I was really impressed when I entered the lobby, seeing the updated area. The front desk clerk greeted me with a smile, and handled check in with ease. The room accommodations were clean and inviting. Breakfast the next morning was ok, with the exceptions of cold biscuits. Then the next night the elevator was not operating, when I and other members of our group arrived back to the hotel after a family event. Three members of our group had difficulty climbing the stairs to the 3rd floor. The next morning, stairs had to be used again, as the elevator was still down! Finally, the morning desk clerk, Rebecca, discovered a simple fix for the elevator. She was most apologetic as I was checking out. And gave me a discount for my inconvenience. May 25, 2016
Rated 5.0 out of 5.0 by IHG I love the Holiday Inn Express chain. I prefer this chain over higher end because internet is free and there is a refrigerator and microwave in the room. The bedding compares to the higher end hotels. The amenities provided at the HIE make it a very comfortable place for business travel. May 18, 2016
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