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Rated 3.8 out of 5 by 85 reviewers.
Rated 3.0 out of 5.0 by Fix your beds! Everything was fine with the exception of the concrete slabs you use for beds... maybe your hotel chain should consider upgrading to temperpedic. What can I say, I'm spoiled when it comes to getting really good sleep. It's not a total visit kill but it would have been nice to get decent sleep. August 25, 2014
Rated 5.0 out of 5.0 by Oak Mountian Not knowing good or bad due to being in what we thought was a small town gave us a great surprise how nice it was. Best thing that everything we needed ir wanted to do was in walking distance and that made the stay better. The staff was completely awesome and very genuine nice happy people that made us feel very comfortable. If you are in the area its a great place to stay and we will be staying on our return visit every year to the oak mountain state park August 24, 2014
Rated 3.0 out of 5.0 by Good location Room was updated, but musty. Hard to sleep. Hotel overall was in good shape and in a convenient location. August 24, 2014
Rated 2.0 out of 5.0 by Not the IHG Experiance I'm Used To We have been to many Holiday Inns and Expresses. I am always very pleased. However this hotel felt more like a motel then an IHG property. The worst part was a bed matress that was so worn-out that I could not sleep. Please advise the staff to replace the old mattresses. Thanks, David. August 16, 2014
Rated 5.0 out of 5.0 by angenehmer Aufenthalt, großartiges Personal das Hotel bietet einen sehr guten Komfort und hat ein wirklich freundliches Personal. Zur Zeit meines Aufenthalts waren Schwimmbad und Fitnessraum gerade im Umbau, scheinen aber sehr schön zu werden. das Frühstücksangebot ist reichlich und wenn man Hilfe benötigt wird diese rasch geleistet. Alles in Allem ein empfehlenswertes Hotel! August 15, 2014
Rated 4.0 out of 5.0 by Good but needs improvement Actually somewhat pleased with my experience, my one caveat is you might need to change rooms. Apparently the property is undergoing a renovation/remodel, which means some rooms meet Holiday Inn Express standards, and a few don't. The first room I was assigned did not. The ceiling fan sounded like a garbage disposal unit with a spoon stuck in it, and the air conditioner wasn't much better. I tried to sleep through it, but around 0030, I gave up and requested a different room. Fortunately, the desk clerk was completely understanding and immediately accommodated my need. Other than that, all went well. My second room was cool, quiet, clean and comfortable. Breakfast was good; nothing fancy, but it had adequate variety and quantity. Although I shouldn't, I always enjoy their cinnamon rolls. They even allowed me to process a late check-out. August 14, 2014
Rated 4.0 out of 5.0 AC fan off & on all night, my only complaint...& no BACON :-( Firstly, note that my 4 star rating is not a negative in any way whatsoever, I just dont think very many places should rate 5 stars, unless they are among the very, very few that are truly special & exceptional! That said, my review..... I just completed a 2 day stay in the Pelham (Birmingham) Holiday Inn Express, where we stayed while in town to re-experience a genuine slice of American Blues Music History, the not to be missed Gip's Place, a real deal juke joint in Bessemer, operated by a 90 something musician, for around 60 years. Anyway, I wanted to thank the staff of this recently remodeled and obsesively clean property for an exceptional stay. Beginning with the Desk Clerk, who gladly booked us hours before check-in, to the evening manager who actually drove off the property to get me my forgotten shaving cream, and delivered it to our room, and especially the two overworked, yet friendly, efficient, and professional breakfast nook girls, Lana and Lauren, whose job was especially unenviable on that particular day, owing to the very pleasant, but raucous family with 7 children under the age of 10 (yes, 7 children, which would have driven me insane) besides the task of tending to the needs of another 25 or 30 people, just in the brief time while we were there! However these two amazing young ladies held their own in the face of adversity, while doing a superb job, despite the inherent difficulty of pleasing a myriad of decidedly diverse personalities, with their sometimes inane requests! (This comes from my own experience with...ME!) I would have to say, they were no less than amazing, considering the oft times cruel & insensitive attitudes many people direct towards those working for next to nothing in an industry designed to SERVE them, an attitude that seems to be growing more & more pervasive as time goes by!?? Thank you, I for one commend the harried service workers of the world & the miserable treatment they surely must endure! I am amazed that they can still keep a smile on their faces, while oozing that legendary southern charm! They should have some sort of award for these people, as they are Americas real unsung heroes, in my humble opinion. Having only worked in a restaurant once in my life, vowing never to return, myself...I'm pretty sure I would be spitting in about one in ever third persons food, with delight, so think about that the next time before you open your mouth people!! August 11, 2014
Rated 2.0 out of 5.0 by Needs work We realize that using Points Break you some times are in hotels where renovations are in progress. this hotel needs to hurry up and get the work done. Being under renovation is no excuse for being dirtly. Airconditioning was not effective, extremely humid. August 10, 2014
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