Rated 4.0 out of 5 by 48
Rated 2.0 out of 5.0 by GBolton Don't plan on the Continental breakfast
Front desk told wrong time in comparison to kitchen/breakfast staff for when breakfast available. On a set time frame due to event participation at Oak Mtn. Not on time, cold, and very rude unprofessional staff (one incompetent person). Once came out (20 minutes late) cold and not good. Had they just told us something, other than, "it will be ready when it is ready". Other HI Expresses have been great, hoping this one would be, but nowhere near. Chose this location due to vicinity and supposedly Hot continental breakfast. Unacceptable and disappointed.
November 29, 2013
Rated 3.0 out of 5.0 by mozaco Motel in decline
Spent several nights here over past few years and was pleased with value and condition of my rooms. This visit left me disappointed with my stay. Room and overall hotel appearance not up to Holiday Inn Express standards. Squeaky and rough riding elevator, hallway on 2nd floor seemed weak underfoot, and overall appearance of my room less visually unappealing than it has been in the past.
November 27, 2013
Rated 3.0 out of 5.0 by Donwan Bad beds
The mattress was too firm in the last 2 holiday inn express I have stayed in.
November 24, 2013
Rated 4.0 out of 5.0 by Moozedad Friendly Staff
Jason from the front desk gave me an excellent restaurant recommendation for dinner. Little touches mean a lot when you are traveling like this.
November 24, 2013
Rated 1.0 out of 5.0 by peese Disappointed
Compared to our other experiences with Holiday Inn Express, this was a great disappointment. The bathroom did not have a functioning exhaust fan, the carpet in our room & the rest of the motel was dirty, the heating & air unit was old & settings not operatable, & the elevator had grinding sounds & lurched several times. When we arrived at the motel, young guys in wet bathing suits changed in the lobby bathroom. That was our introduction to the motel.
However, the staff members were efficient and friendly.
The facility needs upgraded to keep up with other Holiday Inn Expresses.
We are definitely Holiday Inn Express friendly and regret that this motel does not meet the standards of the others.
November 14, 2013
Rated 5.0 out of 5.0 by MIssDivaDana Excellent Service!!!
We stayed for two nights for our trip from Atlanta to Tuscaloosa for the Alabama-LSU game. The hotel called a couple days before our stay to confirm that we needed two rooms with two adults per room. The lady that called said that the hotel was booked full for the weekend. We originally reserved two queen rooms, but when we arrived we were put in two king suites! Very nice rooms! And we got them for the same price as the queen rooms! I'm assuming that was due to the full booking of the hotel.
We were very impressed with the cleanliness of the room and the hotel in general. The housekeeping lady was very friendly and patient with us, as we did leave after 11 to head to Tuscaloosa. When we returned from the game at about 2am, the room was clean, new towels and toiletries were in the bathroom also.
I'm not a big fan of "continental breakfast" so I may not be the best reviewer for this. There were bagels and toast, cold cereals, eggs, bacon, biscuits and juices available though. When we went downstairs, most was gone, but then again we didn't go down very early.
We have stayed here before for Alabama home games. The location is nice, right off the interstate, and there are plenty of restaurants, gas stations, and stores nearby. We will certainly return for future home games, as this has quickly become a favorite!
November 13, 2013
Rated 2.0 out of 5.0 by Watdad Room needs more cleaning
When we checked in I wasn't greeted as a Priority Club member. Was not greeted with any Thanks for staying. The room had no refrigerator and the bathroom had dark rings around the light shades from not being cleaned for soom time. Makes you wonder what we didn't see hadn't been cleaned.The elevator makes a lot of noise and it was that way a year ago when we stayed. I paid twice the rate compared to the nicest place that we stayed on our 4 day trip. When I turned the keys in there was not a word was said to us.
November 2, 2013
Rated 2.0 out of 5.0 by Andrea211 Paper thin walls
This hotel does not represent the Holiday Inn name. You really need to renovate! I could hear everyone's conversation from all walls that were connected to mine. Could even here my sister conversation from across the hall in the bathroom. We will not be staying there again!
October 30, 2013