Rated 3.9 out of 5 by 56
Rated 4.0 out of 5.0 by Mom of 3 Great night's sleep, but minor inconveniences
This property has what is needed for a good night's sleep (thanks to their great beds and multiple pillows), but there were some minor problems that I encountered.
I used the fitness center, which was a small room that barely fit a bike, two treadmills, and a TV. The first treadmill I tried did not go above 3.0 mph, even as I adjusted the speed up to 6.0. The second treadmill worked properly although it appeared to be an older model. The machines were facing a small window looking into the pool and the TV was located in the left corner of the room. However due to the position of my treadmill, I was looking at the wall because the window to the pool did not reach the width of the workout room. To be able to see the TV while running on the treadmill, my head would have to be 90 degrees to the left. Rearranging the machines and/or TV would have provided a better experience. Also, I turned on the A/C and it worked for a few minutes and then stopped on its own. Finally, the swimming pool's heater was broken, so I didn't even attempt to go into the cold pool.
The fixtures in the room were dated, but worked properly. The room itself was great and I had a good night's sleep. Breakfast was good, too.
This property is not the best nor the worst at which I've stayed. The customer service was good as well. It was about 15 minutes from UAB, but cost significantly less than the other Holiday Inn Expresses closer to the University.
February 28, 2014
Rated 3.0 out of 5.0 by arsrc Elevator & Breakfest issues
Have stayed at this hotel before and it has the noisiest elevator.
At breakfest the pancake machine would not work and the hard boiled eggs were like rubber.
February 27, 2014
Rated 3.0 out of 5.0 by D Flip One night...any more would have been a mistake
I am a Gold (former Platinum) Rewards Club member, so I have a fairly diverse background at HIEs. In fact, as a chain, they are my "go to" budget friendly, hotel chain. Clean, modern, quiet are normally the buzz words that I associate with HIE hotels. Not here. This hotel is clearly dated. Carpeting is tired, rooms are NOT sound insulated #ask me about the TV shows that my next door neighbors were watching until 2a.m.# and the fitness room is laughably small. That said, I only needed it for 1 night as I was in town for a friend's family memorial service. The staff was very helpful and professional. All amenities were working and the room was clean. Again, for 1 night, maybe an option #particularly if you are not noise aware# but more than that would probably try your patience.
February 13, 2014
Rated 2.0 out of 5.0 by W4_disappointed Not the best Holiday Express Inn I have stayed in
The rooms were great…It's all the services that were not.
* Internet Speed was not hi speed…less than 1 meg.
* Booked room for two days came in the first evening & my key card did not work….the hotel had checked me out…..they did apologize and set me up in another room which was not as nice as the original room I had booked and then they wanted to charge me more for this room….finally I got the same price.
* Coffee for two days at the front desk was cold…even after I asked about it.
*Continental Breakfast was of no use because they open up too late…I had to leave at 6:00a like other business people….they didn't open until 6:30 ….and you could'nt even get a cup of their free coffee…. it was luke warm and the bottle almost empty.
*I had just stayed at a Holliday inn express in CA which was one of the best I have stayed at.
Very disappointed in this Holiday Inn.
February 7, 2014
Rated 4.0 out of 5.0 by pbPBH5bEcnmJ Great night's sleep
We really like to stay at the Holiday Inn Express in Pelham, AL, primarily because of the location, but it is a well maintained, comfortable, and friendly location.
January 30, 2014
Rated 2.0 out of 5.0 by azda1 Not bad.
Certainly not an inexpensive place to stay. Room was decent and had several restaurants within walking distance. Staff was nice. Breakfast was very bad. Not many folks spent the night (based on number of cars in the parking lot) but not much variety. What was there was poor in that bread and rolls were all stale. Left without eating and walked to Chick Fil A for a good breakfast. I would not stay here again and would go on to Birmingham.
January 12, 2014
Rated 5.0 out of 5.0 by Monica22 Brandon was wonderful
I had the best experience and Brandon the desk clerk was extremely polite, helpful, and courteous. My room was missing some shampoo and he gave me some and offered restaurant suggestions too!
December 13, 2013
Rated 5.0 out of 5.0 by Frank818 Batman
Great hotel and service... especially loved breakfast on Sunday, when those of us sitting in the breakfast room were suddenly joined by Batman... yes, I saw something colorful and turned, and there he was, Batman... OK, so it was an adult man, probably in his early 30's, dressed in Batman pajamas, complete with a flowing cape, and Converse tennis shoes... I noticed this brought a chuckle to the many folks who were there, as two busloads of seniors on a tour had spent the night, and most were there to witness Batman's arrival! Will always remember that... Thanks for the memories!
December 12, 2013