Rated 4.0 out of 5 by 50
Rated 5.0 out of 5.0 by Monica22 Brandon was wonderful
I had the best experience and Brandon the desk clerk was extremely polite, helpful, and courteous. My room was missing some shampoo and he gave me some and offered restaurant suggestions too!
December 13, 2013
Rated 5.0 out of 5.0 by Frank818 Batman
Great hotel and service... especially loved breakfast on Sunday, when those of us sitting in the breakfast room were suddenly joined by Batman... yes, I saw something colorful and turned, and there he was, Batman... OK, so it was an adult man, probably in his early 30's, dressed in Batman pajamas, complete with a flowing cape, and Converse tennis shoes... I noticed this brought a chuckle to the many folks who were there, as two busloads of seniors on a tour had spent the night, and most were there to witness Batman's arrival! Will always remember that... Thanks for the memories!
December 12, 2013
Rated 2.0 out of 5.0 by GBolton Don't plan on the Continental breakfast
Front desk told wrong time in comparison to kitchen/breakfast staff for when breakfast available. On a set time frame due to event participation at Oak Mtn. Not on time, cold, and very rude unprofessional staff (one incompetent person). Once came out (20 minutes late) cold and not good. Had they just told us something, other than, "it will be ready when it is ready". Other HI Expresses have been great, hoping this one would be, but nowhere near. Chose this location due to vicinity and supposedly Hot continental breakfast. Unacceptable and disappointed.
November 29, 2013