Rated 4.4 out of 5 by 141
Rated 5.0 out of 5.0 Great rooms and Bed
Great Hotel and great rooms.. They are going through a complete remodel. Will be real nice when finshed
October 9, 2015
Rated 4.0 out of 5.0 by New York Lisa Business stay
Although the hotel was under construction, we had an excellent stay. The staff is top notch and very friendly and helpful. Would have liked to use the swimming pool but could not find it. (did not ask either, my fault). Knowing they are under construction, I will assume the carpets will be upgraded soon. Overall, had a great experience.
October 2, 2015
Rated 2.0 out of 5.0 by SusanKJ Poor service and bathroom was not clean.
Complained to the staff and was told the reason the floor was that way was because of what was used to clean it. It was urn spots on the floor in front of the toilet.
It was very disgusting.
September 21, 2015
Rated 1.0 out of 5.0 by MickeyD77 Avoid This Hotel
I am a platinum member of IHG and stay at a lot of Holiday Inn Express hotels yearly and this was the worst experience in all of my stays at this chain.
Upon arrival, I went to the front desk but no one was present. I knocked and yelled but no one was there. I then went to the house phone and called the front desk with no luck. Thinking that there may have been a robbery, I walked outside and asked if anyone had seen the front desk clerk. A lady (I have her name, if you want it) was sitting out there smoking and jumped up and ran inside to process my reservation. No recognition of my platinum level and seemed to be disturbed that I messed up her smoke break.
The room was a sad sight. The carpet was very stained as was the chairs. There was dirt under the bed and lounge chair. The bed was hard as a rock. The bathroom was clean.
They are working on the 3rd floor of the hotel so they need to hurry up with this as this hotel is a mess. I would avoid staying here until it is refurbished.
September 20, 2015
Rated 2.0 out of 5.0 by Partial36 Room old and needed cleaning
The room was old and shabby - very much worn. The sheets on one bed did not appear to have been changed. Bathroom definitely needed more clean up
September 15, 2015
Rated 5.0 out of 5.0 by Stephen130 Great hotel in Pell
Holiday Inn Express filled my needs of rest and relaxation for my stay while square dancing at the convention hall.
September 1, 2015
Rated 5.0 out of 5.0 by Rob00 Noisy A/C Unit
The room was nice; the staff was great and the bed was very comfortable. The only negative is that the A/C unit made a clanging noise when the unit kicked in. It was not running smoothly, but it did cool the room, just noisy.
August 30, 2015
Rated 5.0 out of 5.0 by Mic72 Very relaxing
Nice comfortable beds with a relaxing atmosphere. Very friendly staff.
August 26, 2015