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Rated 4.2 out of 5 by 37 reviewers.
Rated 5.0 out of 5.0 by Great location and extremely nice staff. My parents live local and needed extra space for the holidays and found this suite to be perfect for our family needs. The room was very comfortable and the staff made us feel "at home". December 29, 2013
Rated 3.0 out of 5.0 by Uncomfortable bed The bed was so saggy and even worse was the too small mattress pad that was plastic and kept bunching up under me all night. Finally got up in the middle of the night and pulled it off the bed. I understand sanitation but other IHG hotels manage with regular mattress pads, not ones that are used for children wetting the bed. The back of my bill asked me to talk to the manager if I was not happy. I would of when I checked out, but I stood at the front desk for over 5 minutes and no one was there, so I left the key without speaking to anyone. A good bed is a vital portion to making my stay pleasant. I hope they can fix the issue. December 14, 2013
Rated 5.0 out of 5.0 by Great service We had been traveling for sometime and were greeted by Tracy at the front desk, who was so gracious to us. We would definitely recommend this hotel to anyone. Overall we had a great experience. December 6, 2013
Rated 5.0 out of 5.0 by Good Value and Friendly / Knowledgeable Staff Good location and good value. We would stay again! November 24, 2013
Rated 2.0 out of 5.0 by Stunk We reserved a non-smoking room. It was on the 3 rd floor. The hallway had a stale cigarette stench. I hate the smell of cigarette smoke especially when we reserved a non smoking room, we expected the hall way not be foul smelling Very disappointed that there was Not an indoor pool, I don't know how you earned a 5 star rating. I only give you a 2 stars. Not impressed November 22, 2013
Rated 5.0 out of 5.0 by Nice Nice hotel. It is what you expect from Holiday Inn Express. Staff was friendly. October 30, 2013
Rated 5.0 out of 5.0 by Second time at Pell City location due to former boss being in VA home. We always enjoy Pell City as well as other HIE locations. We are dedicated residents of HIE. Thanks for making our visits special. October 28, 2013
Rated 3.0 out of 5.0 by Good BUT... I guess it can happen in any room but: > the toilet bowl leaked and it took two days to get repaired > A/C noisy > lousy pillows - no difference between firm and soft Needs updating but still a nice hotel and good value October 6, 2013
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