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Rated 4.2 out of 5 by 54 reviewers.
Rated 5.0 out of 5.0 by convenient location and great staff. Great value and very convenient to the major highway, and close proximity to family we were visiting, and other activities. The selection of restaurants was limited, but we found a larger selection in Anniston, Ala. which was only 15-20 minute drive, and well worth the trip. July 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. The staff was very nice and helpful. The stay was pleasant and enjoyed the quiet and clean atmosphere. The front desk was able to answer all questions and help me with everything I needed for my stay. July 2, 2014
Rated 5.0 out of 5.0 by Southern Women I had almost forgotten how good southern hospitality can be when it's done right. I wish the fan on the A/C ran continuously. And I wished the remote thermostat had been working. And that the toilet input didn't have a small drip. Or that the shampoo bottle had been full. But, even with those petty annoyances I had a wonderful sleep, the room was immaculate, breakfast was in truly rare form; plenty of everything and an efficient lady who made sure things were always available. And the courtesy to Priority Club members was genuinely appreciated. In my opinion, this is one of the best places to stay on I20; it and at Meridien, MS. It beats anything on I40 that I've stayed at Best of all it accommodates all types of guests, not just yuppies. I'm most happy to recommend this property as an especially attractive one that I will surely visit again. June 15, 2014
Rated 5.0 out of 5.0 by Terrific Service The front desk staff are terrific!!!!! I was mad to feel at home and even my dog was made to feel comfortable. Very pet friendly at the Pell City, Alabama Holiday Inn Express. Did NOT get the same respect, comfort, or ability to stay at the Florence, SC Holiday Inn Express because I had a dog. They do not accept dogs there and I will NOT stay at another Holiday Inn Express due to that experience. June 14, 2014
Rated 4.0 out of 5.0 by Plenty of room in the suite I loved the extra room in the suite. I could spread out my work and not worry about having to move what I didn't get finish. It is within walking distance of several places to eat and a Walmart for any items you might need. Access to the interstate highway is also s plus. I used the laundry facilities and was satisfied with the folding table and stools. June 13, 2014
Rated 2.0 out of 5.0 by William1007 i stay at IGH properties quite often and in most cases Holiday Inn Express is pretty consistent. Upon checkin I went to 3rd floor stepped off elevator and all I could smell was smoke in the hall. Went to room and no ac. Went back to front desk moved me to first floor handicap room, I am not handicapped but was tired and did not want to mess with changing rooms again. Carpet was sticky and also damp not sure whT that was from. Pillows were for sure not what I am used to when staying at your properties. Desk chair was old and was like sitting on floor when working at the computer. Bottom line for what I paid it did not meet my expectations. Again if I had not been so tired I would have checked out and move to another hotel. June 11, 2014
Rated 4.0 out of 5.0 by Super comfortable bedding I am the worlds fussiest pillow person and over the years we have stayed at many different hotel chains and usually I can never find a comfortable pillow. I must say that HIE has the most comfortable pillows of any other hotel chains we have stayed in. In fact, I love them so much I ordered them through the manufacturer that supplies them for Holiday Inn to use on our bed at home. I love the selection of firm and soft pillow combinations and they are sized right for the bed not these small little square pillows some hotel chains provide. This hotel was clean, comfortable and quiet with a nice breakfast selection in the morning. We stayed at several HIE's on this trip and all of them were superior. We are reward members of other hotels chains also and many of them have really starting cutting corners on free breakfasts and other amenities. In my opinion, HIE offers their guests a superior product for the value. I have already told my husband on our next trip we will seek out HIE as our lodging choice. June 9, 2014
Rated 5.0 out of 5.0 by great place to stay Everything was great, especially after a long day of driving. June 6, 2014
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