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Rated 4.4 out of 5 by 44 reviewers.
Rated 5.0 out of 5.0 by internet everything was great however the internet on the east wing was close to dial-up speed, the west wing was better but not much June 30, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express - Pella, Iowa Nicely tucked in a residential neighborhood, this is a value property and I am glad we picked this place. The staff were attentive to our needs and the guest room was neatly appointed. While in Pella dont miss out the Red Rock Dam, Jaarsma Bakery and Goerge's Pizza and Steak house...and the movie theatres are a good escape too. June 25, 2014
Rated 5.0 out of 5.0 by Nice place to stay We stayed here for races at Knoxville raceway. It was conveniently located. Price was a little more than what I usually pay for a basic stay. The breakfast is an expanded continental breakfast not a made to order breakfast, but there were scrambled eggs, biscuits and gravy and sausage as well as cereal and rolls. It was all kept hot and well stocked. June 22, 2014
Rated 5.0 out of 5.0 by nice clean Bed was nice and pool was clean, plenty of towels Rooms were nice no pet smells June 20, 2014
Rated 5.0 out of 5.0 by Great location! Very friendly and accommodating staff and lovely hotel! June 20, 2014
Rated 3.0 out of 5.0 by Long Stay - Gym Membership Makes it Worthy I visited this hotel twice (at least so far). The first time was the week of May 19 and the latter was June 1st - June 13. The decor is below average. The carpet should be changed. There are various stains throughout. Someone who may be a bit picky would probably not be able to get past this alone. The color and wall decor is very meager and cheap in appearance. From the outside, the hotel is two floors and has a row townhome look and feel. From the inside, it's mediocre at best. I must admit the breakfast lady will try and accommodate your requests when possible. They have the best muffins (served in a brown paper wrapper) that are really moist and flavorful. The other muffin options are simply ok. I mentioned Chobani yogurt to a friend and the lady heard me. The next day, the cooler was stocked with Chobani yogurt in addition to the normal Oikos. The absolute best thing about this hotel is the fact they provide you with a free membership to the local Pella Recreational Facility which is a full gym with basketball courts, plenty of updated cardio equipment, strength training equipment (free weights and cables), tanning, a smoothie bar, etc. it felt like a full service rec center (which it is). This would be my only reason for coming back, should I need to revisit the area for work in the future. The staff is generally friendly but should they decide to not include the gym membership, would be way overpriced for their offerings. June 17, 2014
Rated 2.0 out of 5.0 by Country location It took 3 rooms to get one that was not smoked in. Front desk was helpful. Management needs to clean the rooms of cig smoke. June 8, 2014
Rated 5.0 out of 5.0 by very surprsing but relaxing stay My son that I travel with is a young adult that has down syndrome and we had book a Saturday night stay months in advance . I called a few days before and talked to pam about an early check in for Saturday . She was happy to have that happen. Friday morning we decided to call and see if they have rooms for that night , so the traveling would not be so much on him . I had talked to Ashley and she said we could get the same room rate as Saturday . Before we left for our trip notice that both days were a higher price but both Ashley and pam fixed it when it was brought to their attention.. A plus for both of these girls . I was disappointed as being a gold member when I checked in at 730pm Friday night I was not recongnized or even mention as a gold member . The guy that was working the counter that night was very polite . The next day pam and Ashley made sure that our price was right but still no mention of being a gold member . Ashley suggested the farmers market on Saturday and lunxch at the windmill . We had a quite but relaxing 2 nights ,, just a little off put by not offering a snack or any thing to gold members . we stay in a lot of holiday inns and never had this happen before . otherwise very excellent staff and hotel May 21, 2014
Rated 5.0 out of 5.0 by Comforting and relaxing Feel at home atmosphere......comforting and relaxing. We enjoyed the hotel very much. Will definitely stay again. April 22, 2014
Rated 4.0 out of 5.0 by Holiday Inn Exp Typical consistency of Holiday Inn properties. Enjoyed the stay. April 12, 2014
Rated 5.0 out of 5.0 by Great friendly staff Very nice facility and right next to a great golf course. March 31, 2014
Rated 4.0 out of 5.0 by What changed? I've stayed at this hotel several times and have always enjoyed it. However, this last time was a little different. The times I stayed before, at my arrival I was always offered a treat. They were usually these local chocolates in different shapes from a local business. At my arrival this time I was not offered anything, not even water. So the next day I asked the front desk clerk (same one at the time of my arrival the day before) if they had any of the chocolates for my daughter, who loves them. She said they no longer have them and also said management opted by now giving out a more healthy treat. This is understandable and I agree it makes sense. What I don't agree on is that this particular clerk did not take the extra step "to offer me one of the new healthy treats". She did not offer it when I arrived the day before or at this time when I was asking about the chocolates. It made me feel like I just didn't deserve (in her mind) to be offered anything. Let me add that the rest of the staff, especially at breakfast, was just wonderful. People return to your business when they feel they're being appreciated for choosing to go there. This clerk needs a refresher on good customer service. March 30, 2014
Rated 3.0 out of 5.0 by pool not working When we arrived the pool wasn't working, and then was very cold that evening and next day. There was one staff person( at the desk when we checked in) who was way more interested in what was going on with her, than with us. Rest of staff great If you wish us to write guest experiences don't give me guidelines! March 7, 2014
Rated 5.0 out of 5.0 by Great Place to Stay. This location was a very nice and clean hotel to stay at. We were in town on a school vist to Central College with my wife and son. We had a very enjoyable stay and would recommend this hotel to everyone. We will be planning on staying there many more times as I think my son will be going to school there at Central College. February 5, 2014
Rated 3.0 out of 5.0 by Ok. All employees were nice. Bath tub did not drain and there was someone's hair in the shower other than mine. So cleanliness was not great. Didn't have hard boiled eggs for breakfast in fridge. Had to ask someone and it took him a few minutes to get them out. Seemed unprepared for breakfast. Employee the night I checked in was great and very helpful. No reward club recognition. January 12, 2014
Rated 5.0 out of 5.0 by Great service and quiet facility First thing I mentioned to staff in the mornings was. I heard no noise in the entire building that cause any disturbed any of my nights!! Means a lot to me to be able to sleep!! Highly recommended. November 9, 2013
Rated 5.0 out of 5.0 by Pella trip Great staff very helpful took care of any issue very quickly October 14, 2013
Rated 5.0 out of 5.0 by Finally a warm pool This was a wonderfully clean and friendly hotel. The pool and area was warm and we were able to enjoy as a family. So often the pools are freezing indoors even at Holiday Inns and this one was actually heated as was the room. Thank you!!! Now if only the rest of Holiday Inn could take the lesson! October 3, 2013
Rated 4.0 out of 5.0 by Stay on Labor Day Weekend Overall, it was an excellent stay. Staff was very pleasant and helpful when asked. Room was clean and nice. The only challenge we faced was going to the pool on Sunday night they had to shut down the whirlpool because they could not regulate the temp and the chemicals. Also, there were no towels available in the pool due the high volume of children during the day. Otherwise, everything was good. September 6, 2013
Rated 4.0 out of 5.0 by Great Facilities in most unique setting Bed was only so so in comfort but the room was clean and comfortable. Someone was smoking in the hotel that the smell was really bad in my room sitting at the desk up towards the door. The desk person came out and did a walk up and down the hall but nothing determined and the odor did subside. I really liked the setting for this hotel surrounded by homes and golf course. September 3, 2013
Rated 5.0 out of 5.0 by Excellent service Very nice hotel. Located in the country, not right in town. Relaxing, clean and the staff was very attentive. I arrived without realizing I had booked my room incorrectly for the next day. The clerk in charge said there was no problem. Switched the dates and got me the same room at the same rate. It was greatly appreciated. I plan on being back in Pella for business on a regular basis. This hotel will be my first choice. Thanks! September 1, 2013
Rated 5.0 out of 5.0 by Very Nice Check in was quick and we were in our room in no time at all. The room we got was very spacious and the bed was very comfortable. The room did smell a little like dog so I wondered if maybe it was a designated pet room. They were cleaning carpets while we were there so I suppose that could have been the cause,but I don't think so. It did not prevent me from enjoying the stay. The pool was warm and the hot tub was good also. We spent some time on the patio which backs up to mostly timber and it was very nice. The breakfast was very good and fresh and extremely well presented. The area was just really clean and the lady that was taking care of the breakfast area was really on top of things and making sure the area stayed clean and well presented. I would say we interacted with 4 different front desk staff during our stay and all were very nice and easy to work with. Other than the dog smell, we thoroughly enjoyed our stay and look forward to staying here again. August 28, 2013
Rated 3.0 out of 5.0 by Frequent traveller Gave me a smoking room, rooms very small, very remote location, expensive for amenities and location August 17, 2013
Rated 5.0 out of 5.0 by Great Service We were in Pella from Arizona to visit Central College. Great location and friendly staff. If we come back, we will definitely stay at the Holiday Inn Express. August 16, 2013
Rated 5.0 out of 5.0 by Great facility! Friendly, courteous staff, easy check-in, spacious, comfortable beds, and great breakfast! This is a fantastic place to stay anytime you are in the Pella, Iowa area. The staff goes out of their way to make you feel comfortable and at home. If you stay here you certainly won't be disappointed! My opinion is based on having stayed at the Pella Holiday Inn Express two to three times a year for the past several years. August 12, 2013
Rated 5.0 out of 5.0 by Seccluded and restful setting The hotel was great, and is located in a picturesquee city in a beautiful region of Iowa. It's worth making a special trip there! August 11, 2013
Rated 4.0 out of 5.0 by Dated but ok This is one of the older Holiday Inn properties I've stayed at. Could use some updating but overall it met my expectations. Bit of an unusual location. July 19, 2013
Rated 5.0 out of 5.0 by excellent service and golf course on-site This Holiday Inn Express location in Pella, Iowa is a pleasant and relaxing area. It is located only 30 to 35 minutes from the Des Moines area. A golf course is located across the street from this location. The service is excellent and the morning breakfast menu is also excellent. May 27, 2013
Rated 5.0 out of 5.0 by Helpful staff We had a reservation for Friday night only because the hotel had no availability on Saturday. The front desk staff created a waiting list, diligently checked for cancellations, and took the time to update us personally about a room opening. We were welcomed as Priority Club Members and given snacks and bottled water upon arrival. May 17, 2013
Rated 5.0 out of 5.0 by Great stay! Friendly, helpful staff. Clean, comfortable room and great breakfast. Thank you! February 1, 2013
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