Rated 4.2 out of 5 by 93
Rated 5.0 out of 5.0 by Atlanta2 Comfortable room and excellent servide
Hotel conveniently located. Ample and comfortable room. Excellent staff attitude and efficient service.
September 2, 2014
Rated 5.0 out of 5.0 by edward61 great experience
my entire stay was top notch. The staff and facilities were outstanding.
August 27, 2014
Rated 5.0 out of 5.0 by Martel Great place to stayu
We came for a wedding and loved it at first sight. The hotel is cleaned, staff very friendly and a great breakfast.
We will stay again as we plan to come down in the near future.
August 22, 2014
Rated 5.0 out of 5.0 by KAZmiester Great night's sleep
Great pillows and bed! Had a good overnight stay awaking refreshed.
August 11, 2014
Rated 3.0 out of 5.0 by Cactuscat Don't Barge Into our Room
My husband and I had a pleasant stay on our previous visit so we booked again.
This time we chose the "Discover Florida" package shown on the official IHG website which includes "a 4 pm checkout (based on availability)"
I requested the late checkout in the "special request" section of the on-line reservation. We had an evening flight home and wanted to take a nap before leaving - otherwise we would be up for 24 hours straight - we're too old to do that any longer!
When we arrived and asked if the 4:00 p.m. checkout was available no one (including a manager) had heard of it. We explained our situation and they at first agreed to a noon check out (one hour later than normal) and then said we could check out at 2:00 p.m. We agreed.
We visited the grandchildren on our last morning and returned to the hotel around 11:30 a.m. to take our nap. I locked the deadbolt and the upper lock and put up the "do not disturb" sign. Soon after we fell asleep there was a loud knock on the door. I shouted "just a minute" but the door opened anyway - or as far as it could with the upper lock in place. It was housekeeping. I ducked behind the bed (I wasn't dressed) and told them that we had an approved 2:00 p.m. checkout. They left.
We could not go back to sleep so I walked to a nearby fast food restaurant to bring back some lunch. When I returned I discovered that our room key had been inactivated.
1. Employees should be aware of the offers on the official web site.
2. Front desk employees should tell housekeeping employees about late checkouts.
3. Housekeeping employees should respect "do not disturb" signs.
4. Room keys should remain active until checkout.
August 9, 2014
Rated 1.0 out of 5.0 by Unacceptable treatment Unacceptable
My credit card was used by the manager after I had left premises without my authorization. Unacceptable!
July 27, 2014
Rated 3.0 out of 5.0 by mlzba Staff and Service
Staff was not at all friendly, didn't make any effort to make a guests stay special, in fact quite the opposite, maintained the least amount of contact with guests, no one ever said good morning or afternoon. Even when reporting something was not working, we didn't get a reply or comment or apology. It was as if the staff just is really unhappy for some reason and it shows at all levels of service.
I had stayed here before and the service was a little better. The beds this time around were also a little squeaky, laundry room machines weren't working, and window blackout curtains don't close completely so there is light in the room at sunrise.
I don't think we will be staying at this location again, there are so many other options with friendly staff that have the same quality of amenities, and facilities...
July 9, 2014
Rated 5.0 out of 5.0 by Pipsqueeks Pets spacious rooms and very clean and comfortable
My family and I would not stay at any other hotel when in south Florida. We have stayed here several times and have always been very satisfied.
July 9, 2014