Rated 5.0 out of 5.0 by seasonedprotraveler Great staff very comfortable room
I really enjoyed my stay at this hotel. Although I arrived stressed from some complications occutyring enroute, I was made to feel right at home. My room was ready and very close by to the front desk. Considering, I was exhausted and had an early morning meeting, but it was great to have a great nights sleep after a horrific traveling day. In the morning I woke to a great breakfast and more accomodating staff. I highly rate this property and wished my company had let me stay their for my entire stay. I am not giving up though, it may still happen. Wonderful staff and wonderful propery.
April 16, 2013
Rated 5.0 out of 5.0 by themrsy Very nice hotel
We originally planned to spend one night at this hotel, but we were so impressed by the room, we extended our stay by one night before we even had time to sit down and enjoy it.
The room was spacious and clean and full of modern amenities. The location was convenient and easy to get in and out of. It was a good location for a family that wanted to be close enough to Miami to get to some of the sights, without being so close to the craziness of the city that you didn't feel like you could relax.
April 8, 2013
Rated 5.0 out of 5.0 by Cesarin40 Excelente , si quieres estar cerca a sawgrass mills
En un sector muy bueno, facil de llegar a "sawgrass mills" por la 75 que también te conecta rapido con "Florida's Turnpike 821 y 91" que te lleva rapido donde quieras, limpio y muy bien mantenido, muy buen desayuno, y el personal muy atento en especial los de origen latino.
April 2, 2013
Rated 5.0 out of 5.0 by Infinitis Poor value for the facilities that was compensated by outstanding staff
I was impressed with the gentleman at the check (if I am not mistaken, Jason is his name) in at night of my arrival. He did truly care!
I am used to arrive to the hotels and have the concierge pay for my taxi and put the bill on the room.
Holiday Inn Express doesn't do it. Neither they have a facility to charge my credit card and give me cash (the taxi did not take cards). Therefore, I had to go around the town looking for a cash point, but when I came back, the receptionist was saying he was looking for means how to do it after I left wondering and he confirmed there was not way... It's a simple thing, but I saw he cared. It made me feel valued and welcomed. In addition, he truly appreciated my elite status and thanked for my loyalty - again, not just to say that, he meant it.
In the morning, another receptionist, Patricia I believe (I am horrible with names - sorry), went a long way getting us a cab that accepted credit card payments.
Thank you for making it so human for our stay. Your understanding and support (for two stranded travellers who missed their connection and could not find any hotel to stay in for over two hours...) has made even the most basic short stay a memorable experience!
April 2, 2013
Rated 3.0 out of 5.0 by Letticia Room was spacious
My stay could have been better. The room was spacious, however we had ants by the kitchen sink. The location of the room was close to the back door entrance, and their was a lot of noise/traffic when we was sleeping. Overrall I like the location and area the hotel was in. Thanks!
March 22, 2013
Rated 3.0 out of 5.0 by Mrfixit Nothing Special
If you're looking for a simple place to stay, this hotel is fine for that. I travel a lot for business and this is a convenient place to stay. As for the amenities:
Beds, too firm (not my preference)
Breakfast, noting special.
Coffee, nothing special (most other brand hotels at least offer a verity of flavored creamers).
Rooms, noting special (sofa is not comfortable)
TV reception, nothing special (an HD TVs is in every room but no HD channels).
Computer access, very slow (again, I travel for business and updating my laptop with the daily email is so slow it's almost painful).
March 11, 2013
Rated 5.0 out of 5.0 by glanham560 Front Desk Service
I have stayed at Holiday Inn Express's all over the country. The service and professionalism at this unit was one of the best if not the best I have witnessed. My reservation was complicated because part was using points and part was normal payment. This was handled with care and no problems. Well done.
February 28, 2013
Rated 2.0 out of 5.0 by ExDad Could Have Been Better
Too many exccuses from Manager on duty.
Asked for an exchange of an exec desk chair.
Manager in formed me that they were oversold and had no extras.
Chair was deliberatley low for wheelchiar access. Being handicapped I didn't need or appreciate the several responses from the Manager on duty.
Breakfasts are becomming too consistently blazee.
Maybe we are staying at HIE too often.
Lighting in room was inadequate.
Bathroom supplies ran out and no one replentished.
A bad experience.
February 24, 2013