Rated 4.1 out of 5 by 66
Rated 5.0 out of 5.0 by Juwnyjuwn Greatest two week
nothing much to say everything was perfect, clean and nice :)
February 25, 2014
Rated 5.0 out of 5.0 by twins2 cleanliness and friendly staff
I stayed for two nights and found the hotel extremely clean. The front desk staff was very helpful and friendly. I was pleasantly surprise to see how the dining area was kept extremely clean for a high traffic area. The cleanliness continue through out. I wasn't disappointed when I arrived to my room but I must say this the mattress and pillow could have been a little bit more softer. I woke up the next morning with a slight stiff neck and shoulder discomfort. The location of the hotel was desirable. It is very close to restaurants, movie theaters and two nice malls. over all, nice stay and would return.
February 23, 2014
Rated 1.0 out of 5.0 by Mercian Rude staff
Apron check in my wife was treated poorly she requested a roll out bed and was denied. So she asked for a blanket so one of our kids could sleep on the couch and was told there were none. Never again would we stay here. As a platinum priority club level frequent traveler I am very dissatisfied. There are plenty more options for my business.
January 29, 2014
Rated 5.0 out of 5.0 by awayagain HappyInFlorida
I thought this was a beautiful hotel for the price. It was located in a nice area with plenty to do nearby. The common areas and the room were very clean. I wish the staff was a little more familiar with area attractions of things to do nearby but we were able to find things with the use of the business center facilities. The staff was very friendly. The food was good as usual but not the greatest variety as is always the case but I would love to stay again. The pool was beautiful but we did not have a chance to use it.
January 21, 2014
Rated 2.0 out of 5.0 by femme not up to Holiday Inn quality
We were stuck in Florida for 4 days after a cruise due to weather conditions. We could have stayed at many different hotels but selected Holiday Inn because we are Rewards Club Member and depend on the quality we expect from your hotels. We selected this hotel so we would be in a quieter area of Ft. Lauderdale. What a disappointment for out 4 day stay. The Staff was polite, but not helpful nor friendly. The only time I saw a smile was when I saw the manager greet someone who was obviously from Corporate. I was impressed with the Room and lobby which was exceptionally clean. However lighting in the room was very dim, the bath fan sounded like a jet taking off, pillows were like lumps of potatoes. No wash clothes left in room, called for them, waited 3 hours and had to call again. Wanted to sit out by the pool but it was closed to be painted. We asked if we could just sit in a corner to get some sun. My husband suffers a health condition that requires sun exposure and since we live north, we came south so he could get sun. They refused to allow us to use the space at all the whole time we were there,although it rained the last day. The eating area was very crowded, with no sitting room, we had to wait on some of the food items to be replenished. The main problem was the lack of any friendliness. The one exception was a lady named Serea. She came through the lobby and eating area greeting everyone with a big smile on her face. There was no manager or anyone around who she was trying to impress. This lady should give training to the rest of the staff! I feel that we should receive bonus reward points in addition to the normal ones we earned for this disappointing stay.
January 20, 2014
Rated 2.0 out of 5.0 by CruiseBound14 Staff Issues
Stayed here on night of Jan 3rd before a cruise out of Miami. Hotel conveniently located between both Miami and Ft. Lauderdale cruises.
Had 2 rooms booked at arrived after 30 hrs of driving at 6pm. Not greeted in the normal fashion for an IHG hotel. Never had my status acknowledged, nor did I receive the usual drink or light snack. I have make HIExpress a brand for me because of these little things, that this hotel totally lacked.
The worst part was that at my late arrival, I was told that only 1 of my 2 rooms were ready due to having a 'full house' the night previous (football game). Thinking maybe 10 minutes we all went up to our one room, but after 30 minutes or so decided to go back down and look into this again.
Questioning the reason for a housekeeping problem this late in the day, all I got was a shoulder shrug from the desk clerk. IT was not until I decided to wait in the lobby for my additional room , did the clerk decide to go upstairs and check things out. Gee thanks man!
When I run an operation that I know is at full capacity, I make sure that the next day, I can recover in time. It's not like the hotel filled up unexpectedly and there was no one to work. This inability to have a room ready for a 6pm check in was a complete fail on this hotel management team, and a very poor reflection on the chain as a whole. If this was my first experience at a HI Express I would not be returning.
oh and the famous cinnamon buns you have come to love at this chain.. This place had something totally different. Again, the only example of this in any HI Express I have experienced. This place needs a serious audit by the parent company!
January 14, 2014
Rated 1.0 out of 5.0 by FloridaTraveler Not a Good Experience!
Our hotel chain of choice is the IHG Group, mostly the Holiday Inn Express hotels. But in this case we were very disappointed! After over 18 hours of enroute time from Europe we were looking forward to a hot shower and a comfortable bed. Our check-in and shower were great but unfortunately as we crawled into bed we found that the bed had a terrible odor. It smelled as though someone had allowed animals to sleep in the bed. Because we were exhausted we stayed in the room. Under different circumstances we would have asked for another room or have left the hotel. In the morning as we attempted to sit down for breakfast we found that all of the chairs were covered with food stains. After our experience with the bed we left our food and checked out of the hotel. We filled out a comment card and addressed our concerns with the desk clerk who could not have cared less! This is all very unusual for a Holiday Inn Express
January 7, 2014
Rated 3.0 out of 5.0 by needatowelpls No towels
Our stay was decent, but the hotel ran out of clean towels and they were not even at full capacity. My daughter was in the shower and I had to borrow a towel from a friends room. Some of the front desk staff were rude.
January 2, 2014