Rated 4.3 out of 5 by 52
Rated 2.0 out of 5.0 by Havonogila Would Seek another hotel next time
tolerable at best!! Bring your own cream for coffee at night. Was told they only offer it in the mornings!
October 26, 2013
Rated 5.0 out of 5.0 by malbood Excellent Staff and great service without being disturbed.
This hotel seemed to have provided excellent training for its Staff, as the team was able to assist by providing answers and solutions to all of my questions and concerns. As a result, my stay in the area was enjoyable. I shall return.
October 19, 2013
Rated 5.0 out of 5.0 by Romerito8 Good Experience
I stayed some days in this hotel with my kids, very nice everything, the people polite. We had really good time!
October 7, 2013
Rated 5.0 out of 5.0 by John820321 Excellent
I love this specific hotel. They genuinely offer outstanding service! Wouldn't stay anywhere else.
September 2, 2013
Rated 5.0 out of 5.0 by rahvi1 Excellent Experience
I will be staying at Pembroke Pines on a regular basis and it is one of my favorite Holiday Inn locations. Maria at the Front Desk is extremely gracious and makes checking in a pleasure. I travel 75 plus nights/year and this is one place I always look forward to!
August 30, 2013
Rated 5.0 out of 5.0 by missy3629bean Comfort and Value
Clean and comfortable suite. Professional and helpful staff. The breakfast was okay.
August 29, 2013
Rated 5.0 out of 5.0 by redkidser Very nice stay
The breakfast servers were very courteous the 5 days I stayed. The room was very clean each day.
August 28, 2013
Rated 4.0 out of 5.0 by North2013 good place to stay
long travel, a good place to stay to rest and refresh
August 22, 2013
Rated 5.0 out of 5.0 by eocsor beautiful room and great pillows!
We were very pleased with the cleanliness of the Hotel, the courtesy of the staff, including the breakfast staff. Loved the shower head and the fact that we had 4 pillows on the bed! Thanks!
August 21, 2013
Rated 5.0 out of 5.0 by dina63 Clean and Comfortable
This is the BEST experience I have ever had. I do not like to go to hotels because you never know what you will get but I so enjoyed my stay here that I wish I could go back. It is so clean and the beds are so comfortable and the staff is so friendly and helpful. This is by far the best hotel.
August 16, 2013
Rated 5.0 out of 5.0 by Marlene14 Awesome Welcoming
I feel like at home when I arrive to the hotel and find those friendly smiles in all the personnel I come across. Thank you for the cleanliness and excellent personal warmth.
July 29, 2013
Rated 5.0 out of 5.0 by Philippians413 Excellent customer service and very clean rooms : )
This hotel is a very nice hotel. It is very clean. It is in a great location. When I visit South Florida I always stay here. I love the room size !!!!
July 26, 2013
Rated 5.0 out of 5.0 by PabloL Excelente estadía
Habitación Doble con Sala de Estar, baño amplio y cómodo, el desayuno me sorprendió, puesto que en otros hoteles de la misma categoría, sólo obteníamos café y panes...en éste hay huevos revueltos, omelettes, sausages...en fin un buen desayuno para comenzar el día.
El personal es muy amable, sobre todo los latinos que allí trabajan...
La limpieza fue muy buena.
El Aire Acondicionado, a la altura de Florida...muy bueno.
July 23, 2013
Rated 5.0 out of 5.0 by EkeB56 Nice stay
We stayed here for one night after we had spent the day packing for a move. The place was quite, clean and the staff were extremely helpful. I would recommend this location to anyone.
July 3, 2013
Rated 1.0 out of 5.0 by Junestay Accused of taking a towel
I stayed at this hotel for several days. I was accused of taking a bath towel and charged $25 for something I did not take. If I wanted a towel, I would buy one. I would certainly never take a hotel towel. I travel frequently and stay at Holiday Inns. I am very disappointed in the service I received when I called regarding this problem. I will start staying at other hotels from now on. I do not appreciate being accused of something I did not do.
June 25, 2013
Rated 5.0 out of 5.0 by seasonedprotraveler Great staff very comfortable room
I really enjoyed my stay at this hotel. Although I arrived stressed from some complications occutyring enroute, I was made to feel right at home. My room was ready and very close by to the front desk. Considering, I was exhausted and had an early morning meeting, but it was great to have a great nights sleep after a horrific traveling day. In the morning I woke to a great breakfast and more accomodating staff. I highly rate this property and wished my company had let me stay their for my entire stay. I am not giving up though, it may still happen. Wonderful staff and wonderful propery.
April 16, 2013
Rated 5.0 out of 5.0 by themrsy Very nice hotel
We originally planned to spend one night at this hotel, but we were so impressed by the room, we extended our stay by one night before we even had time to sit down and enjoy it.
The room was spacious and clean and full of modern amenities. The location was convenient and easy to get in and out of. It was a good location for a family that wanted to be close enough to Miami to get to some of the sights, without being so close to the craziness of the city that you didn't feel like you could relax.
April 8, 2013
Rated 5.0 out of 5.0 by Cesarin40 Excelente , si quieres estar cerca a sawgrass mills
En un sector muy bueno, facil de llegar a "sawgrass mills" por la 75 que también te conecta rapido con "Florida's Turnpike 821 y 91" que te lleva rapido donde quieras, limpio y muy bien mantenido, muy buen desayuno, y el personal muy atento en especial los de origen latino.
April 2, 2013
Rated 5.0 out of 5.0 by Infinitis Poor value for the facilities that was compensated by outstanding staff
I was impressed with the gentleman at the check (if I am not mistaken, Jason is his name) in at night of my arrival. He did truly care!
I am used to arrive to the hotels and have the concierge pay for my taxi and put the bill on the room.
Holiday Inn Express doesn't do it. Neither they have a facility to charge my credit card and give me cash (the taxi did not take cards). Therefore, I had to go around the town looking for a cash point, but when I came back, the receptionist was saying he was looking for means how to do it after I left wondering and he confirmed there was not way... It's a simple thing, but I saw he cared. It made me feel valued and welcomed. In addition, he truly appreciated my elite status and thanked for my loyalty - again, not just to say that, he meant it.
In the morning, another receptionist, Patricia I believe (I am horrible with names - sorry), went a long way getting us a cab that accepted credit card payments.
Thank you for making it so human for our stay. Your understanding and support (for two stranded travellers who missed their connection and could not find any hotel to stay in for over two hours...) has made even the most basic short stay a memorable experience!
April 2, 2013
Rated 3.0 out of 5.0 by Letticia Room was spacious
My stay could have been better. The room was spacious, however we had ants by the kitchen sink. The location of the room was close to the back door entrance, and their was a lot of noise/traffic when we was sleeping. Overrall I like the location and area the hotel was in. Thanks!
March 22, 2013
Rated 3.0 out of 5.0 by Mrfixit Nothing Special
If you're looking for a simple place to stay, this hotel is fine for that. I travel a lot for business and this is a convenient place to stay. As for the amenities:
Beds, too firm (not my preference)
Breakfast, noting special.
Coffee, nothing special (most other brand hotels at least offer a verity of flavored creamers).
Rooms, noting special (sofa is not comfortable)
TV reception, nothing special (an HD TVs is in every room but no HD channels).
Computer access, very slow (again, I travel for business and updating my laptop with the daily email is so slow it's almost painful).
March 11, 2013
Rated 5.0 out of 5.0 by glanham560 Front Desk Service
I have stayed at Holiday Inn Express's all over the country. The service and professionalism at this unit was one of the best if not the best I have witnessed. My reservation was complicated because part was using points and part was normal payment. This was handled with care and no problems. Well done.
February 28, 2013
Rated 2.0 out of 5.0 by ExDad Could Have Been Better
Too many exccuses from Manager on duty.
Asked for an exchange of an exec desk chair.
Manager in formed me that they were oversold and had no extras.
Chair was deliberatley low for wheelchiar access. Being handicapped I didn't need or appreciate the several responses from the Manager on duty.
Breakfasts are becomming too consistently blazee.
Maybe we are staying at HIE too often.
Lighting in room was inadequate.
Bathroom supplies ran out and no one replentished.
A bad experience.
February 24, 2013
Rated 5.0 out of 5.0 by alloverFL Only place I will stay
I have been working in pembroke pines a few days a week for the past year. I have stayed at other hotels but none offer the pleasent staff and security that this hotel does. i had my vehicle broken into at competitors hotel. So I was very happy to see a guard walking the property at night here in pembroke pines. The rooms are always clean and the staff are extremely nice, they know me by name now. You wont be dissapointed in staying here!
February 18, 2013
Rated 3.0 out of 5.0 by Seaquence Platinum Upgrades?
Good property, but I was disappointed in their compliance with Priority Club upgrades. I called the day before I checked in, and inquired about an upgrade based on my Platinum status, I was told that the premium rooms were all booked for the duration of our stay. When I checked in, I asked again and was given the same response. I asked to be notified if something opened up, but was told there were booked solid. That night, I checked on the Priority Club website and could have booked three premium rooms for the duration of my stay. Not sure why they didn't want to honor the Platinum upgrade, but it was apparenty the staff had been so instructed. I fully understand that if revenue rooms can be booked vs perk rooms, that is the way it goes, but when I learned that there were rooms available, I was disappointed in the property and the program
February 13, 2013
Rated 5.0 out of 5.0 by ChloeJB Excellent but short stay
Only stayed one night but we were impressed with the room size and comfort, breakfast room and food, and staff professionalism and attitude. Good location, easy parking and everything else was very good. Wish we could have stayed longer.
February 8, 2013
Rated 3.0 out of 5.0 by Pharm TV choices
Carpets need to be cleaned in the rooms...need better TV choices....very limited ...
February 3, 2013
Rated 5.0 out of 5.0 by SavvyTraveler Expectations Met
Lives up to expectations--clean room, professional staff, good breakfast. Bed seemed a little worn and too soft. Breakfast was great for us--lots of choices including fresh fruit, yogurt and protein. Always refreshed and well stocked, until 9:45--and they ended it. Went down to get coffee and all cleaned up and put away by 10 am. When they say BF served until 10 am, they mean it! Business center was fine--small, but internet was okay.
February 2, 2013
Rated 3.0 out of 5.0 by prlam Nice room, amenities need work
The room was very comfortable, staff and breakfast area were very nice. The 2 things that were very lacking to me were the exercise room and the internet. Very little equipment to use in the exercise room (and one piece was broken!), The internet service was extremely slow (think dial-up). Overall a nice hotel, but time to upgrade the above mentioned items.
January 24, 2013
Rated 3.0 out of 5.0 by NotreDamevsAlabama Not able to connect to WIFI
I was disappointed with the fact that we could not connect to the WIFI and/our internet at this location. I went to the front desk with this problem twice. They directed me to an eight hundred phone number and that still did not solve the problem. I was not the only guess with this problem; there were others during our stay.
January 16, 2013