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Rated 4.7 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 comfortable bed and great service staff was awesome! Not very good lights in the room. October 7, 2015
Rated 4.0 out of 5.0 by resonable and comfortable Good experience and reasonable price for a hotel in this area. September 25, 2015
Rated 5.0 out of 5.0 by Familiar place.... I stay at this hotel a couple of time a year for work related activities. Most of the staff are familiar with my colleague and me and always welcome us energetically. I can always count on a comfortable room without any issues. I am sure that if there ever is a problem that it would be taken care of promptly. Another plus for this hotel is its convenient location to the sites I visit for my job. It is convenient to most of Robeson County and more relaxing and secure feeling than other hotels. I always look forward to staying at HIEx Pembroke! September 25, 2015
Rated 5.0 out of 5.0 by Great Service Great Service, Good Customer Urgency and clean rooms September 23, 2015
Rated 5.0 out of 5.0 by Love staying here! I travel to Pembroke on business several times a month and always enjoy staying here. The hotel is clean, well decorated, quiet and very comfortable. But the staff is what sets this hotel apart from others- everyone there is so nice and very accommodating. The manager, Mark remembers you, always speaks- will go out of his way to make your stay memorable. I stay in hotels all the time for work and this is one of my favorites! September 8, 2015
Rated 4.0 out of 5.0 by good experience but facility is looking dated We have stayed here since it opened and things such as caulking, tiles, etc. are beginning to look worn. The caulking in the bath tub had been replaced and looked very bad. A very poor installation as it was not smoothed at all. also, hand held shower was very loose and finish worn. September 8, 2015
Rated 5.0 out of 5.0 by Comfortable room and great service Our room was extremely comfortable, very clean and well-stocked. The staff members we very friendly and helpful. This hotel is a great value for the money. September 8, 2015
Rated 5.0 out of 5.0 by Enjoyed the stay Enjoyed the stay - clean, friendly staff, very good selection of food that was great quality, good location, fairly safe, new hotel, and the team recognized my platinum elite status. The only area for improvement that I can think of as a hotelier with hotel management experience is for the team member at check-in to double-check any available room upgrades for platinum members per the policy instead of depending on the guest to bring it to the attention of the hotel staff that room upgrades are available. If I had not have asked, I would have missed out on enjoying a very large suite that was a pleasure to enjoy for the night. The young lady that did check us in was very friendly, very helpful, very skilled and multi-tasking while taking care of us so I would not hesitate to come back! I hope more loyal club members get to enjoy those available suites as they certainly are great and can only raise guest satisfaction =) September 1, 2015
  • 2015-10-08T13:50:53.803-05:00
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