Rated 4.6 out of 5 by 48
Rated 2.0 out of 5.0 by Papabull ant infestation
STAYED ON THE THIRD FLOOR AND CAME TO THE ROOM AFTER WORKING AND THE ROOM WAS OVERRUN WITH ANTS.
October 16, 2013
Rated 5.0 out of 5.0 by Dan5875 Great staff
The staff is 2nd to none....very clean and very comfortable beds. The front desk is also very helpful and ready to help any way they can
October 8, 2013
Rated 5.0 out of 5.0 by JoanERA9 Great service and the room was awesome!
My daughter and I enjoyed our stay even as brief as it was very much.........after a long day of travel and visiting my son.
October 2, 2013
Rated 5.0 out of 5.0 by Dan5875 Great service
The staff is second to none. The beds are very comfortable and the hotel is very clean. I highly recommend if anyone is in the area and looking for a place to stay, to stay here....
September 24, 2013
Rated 5.0 out of 5.0 by Rochesterite Great Stay
Clean room, professional friendly staff, pet friendly. Everything we were looking for. Will definitely stay again.
September 19, 2013
Rated 5.0 out of 5.0 by BeachGirl2013 AWESOME STAFF
We have been coming to this hotel since my son moved down to Red Springs in Feb. 2013 at least once a month. Everyone has always been so courtesy, friendly and very accommodating in all of our requests. They make me feel at home. Always enjoy the stay!
September 18, 2013
Rated 5.0 out of 5.0 by UNCP1 Very Clean and comfortable
Pembroke's best kept secret. Friendly staff, clean rooms and bathroom. Cold a/c. Continental breakfast better than expected of a small hotel.
September 9, 2013
Rated 5.0 out of 5.0 by nursienurse4 Great stopover hotel
We stayed here as a stop over on our way to Myrtle Beach. The hotel is beautiful, easy to find, and the staff was wonderful. The room was clean. We would definitely stay here again. Coffee and breakfast were fantastic as well in the morning.
September 4, 2013
Rated 3.0 out of 5.0 by triadwheels Probably the best in the area
Probably the best hotel in the area but not really up to the standards of Holiday Inn Express. For a four year old hotel, it was semi dirty. Elevators dirty, staff inappropriately dressed.
I really don't like it when the hotel staff gets on the elevator before the guest. One of the staff walked me to the laundry room so that I could put my used pool towels in the basket in the laundry room. They ( the staff ) were not interested in going above and beyond.
September 3, 2013
Rated 5.0 out of 5.0 by DTRAIN58 Comfortable bed and great service
Anytime I travel to the area I always stay at this hotel...The front desk staff is very polite, and always welcome you with a smile. The cleaning staff does an excellent job of cleaning the rooms and won't hesitate to get you an extra pillow or two if you need one. I travel 250 days a year around North and South Carolina and this is by far my favorite hotel...I highly recommend this hotel.
August 29, 2013
Rated 5.0 out of 5.0 by SouthernBeachBum Great Service & very Friendly :)
What can I say, every time we travel we use HOLIDAY INN EXPRESS, or the other hotels of the IHG Group. I've been staying at Holiday Inns ever since the 1960's when myself and family always drove to Florida every summer to visit my Grandparents, for my Dad was born and raised in Tampa, Florida and we all loved Holiday Inn then and still do till this very day! Thank you all for the very friendly service I had all these years at your Holiday Inns, I'll never forget the great memories! Thank you, Stephen S. Phillips & Family :)
August 25, 2013
Rated 5.0 out of 5.0 by Samtyl Great customer service
We stayed at the Pembroke location twice within the last 2 months and our stay was great - friendly staff. When we visit family in the area, we will be staying at the hotel again.
August 21, 2013
Rated 5.0 out of 5.0 by Blackbutterfly73 Would definitely stay again
I only stayed for one night for a family reunion. Wish the stay was longer because the hotel was A-1. I was able to check in early, hotel was neat, staff very friendly. Wasn't able to swim due to the weather but my room overlooked the pool and it was so inviting looking. I'm a stickler for a nice bathroom and I loved the bathrooms and the beds were so comfortable. Only downside is that there isn't much to do within close proximity to the hotel. However the family dinner was held at Mariani's which was about 7 miles away from the hotel and the food/service was excellent.
August 21, 2013
Rated 5.0 out of 5.0 by Larry978 Holiday inn at Pembroke
Great place to stay. Staff is very kind and friendly
August 18, 2013
Rated 5.0 out of 5.0 by dcamusogh Awesome hotel and staff
The staff was extremely helpful especially with helping us find a place to eat and finding a local bank for my son to open up an account (he is moving to the area). Hotel appearance, clean, fresh and neat. I highly recommend this Holiday Inn Express!
August 17, 2013
Rated 5.0 out of 5.0 by ibanez2551 Close to UNCP
This hotel is only a half mile from UNCP. Breakfast was good, especially for a hotel breakfast. Rooms were clean and modern (shower handle fell off but snapped right back on..no issue).
Staff is very friendly!
Only issue is the business center. This is the second time I have stayed at this hotel. While I thoroughly enjoyed the stay, both times the business center was not working. First time, computers were broken. Second, the printer was broken.
Overall, a good experience and I recommend for anyone staying in the Pembroke area!
August 16, 2013
Rated 5.0 out of 5.0 by oakes Great Staff!!
Great staff at this hotel - will do anything they can to make everything right. On a previous stay, they even tried to help us when we had mechanical problems with our mobile lab bus!!! We ended up having to leave early and they cancelled our reservations without hesitation - understood our situation!! Rooms are clean and comfortable, including the bathroom.
August 12, 2013
Rated 5.0 out of 5.0 by EDM3 Best place to stay
It is hard to beat the friendliness and customer-orientation of the staff at this HIX. And the hotel itself is clean and comfortable, with more amenities than you would expect for the low price. I recommend this location of HIX most highly.
July 28, 2013
Rated 5.0 out of 5.0 by Crusky Off the beaten path but worth it.
We were driving up 95 from Georgia to Northern Virginia and we were looking for a Holiday Inn that took dogs. We headed off 95 into the country side. My husband was full of doubt as we drove through farm land but when we got to Penbroke what a surprise. The front desk sent us to a great seafood restaurant. And they offered to tell us a faster route back to the highway without being asked.
The hotel was lovely and everything was in working order. Not worn out by the 95 volume travelers.. They ran out of Cinnamon buns (which is a very important part of our visits to Holiday Inn Expresses) but there were a ton of kids there.that had hit breakfast hard,.
We will go out of our way to stay there agfain.
July 15, 2013
Rated 4.0 out of 5.0 by Affi Nice and New Hotel!
This Hotel is almost like brand new. Very Clean and nicely decorated. Carpets were very clean and seemed new. The only complaint I have w/this Hotel is the bathroom sink, which is too high and on an awkward arrangement. Everything else was awesome! Breakfast was good too.
July 3, 2013
Rated 5.0 out of 5.0 by Barb13 Friendly Staff
This is a very clean, new hotel with friendly and helpful staff. Great place to stay in the Pembroke area.
June 26, 2013
Rated 5.0 out of 5.0 by Biscuit123 Great Location, Clean, and Comfortable
We really enjoyed our stay at the HI Express. The rooms were very clean and comfortable. The warm breakfast and pool were an added bonus! It's located nearby Papa Bill's restaurant which has some of the best BBQ and side dishes in America!!
June 7, 2013
Rated 5.0 out of 5.0 by SoBe1Sparky Other Holiday Inn Expresses should train their workers here!
Ever feel like you are the hotel's only customer? Like to be treated with smiles and a genuine warm welcome? Want to hear as you leave, "Thanks again!"
This property in the little town of Pembroke, NC, just west of Lumberton, NC, is one of those exceptional gems of hospitality. The people just like to see you, want you to feel welcomed, and want you to return...soon, if you please. My recommendation: It's well worth going a bit out of your way to stay here.
I visited 11 IHG (parent company of Holiday Inn Express) hotels for a total of 17 nights on the my spring road trip, and this one tied as being the best, most enjoyable stay. Almost universally, the HIX product is of high quality featuring the pool, exercise room, breakfast room with hot, fresh foods, free parking, spacious welcoming lobby, etc. The rooms themselves are clean and well maintained, many with micros and refrigerators. I like the consistency of this high-quality product. As HI used to say decades ago, "The best surprise is no surprise." I would change it to "Our hospitality is consistently high quality."
There were no issues whatsoever at this property. Everyone seems to be enjoying themselves at work, from the front desk managers and clerks to the lady planting the summer flowers at the entrance outdoors. The breakfast lady checks to make sure you have everything you need to have a great start to the day.
The accommodations are standard HI Express, nice mattresses, LCD TVs, free wifi, lots of adjacent electrical outlets, full bath with amenities, plenty of soft absorbent towels and wash cloths, etc. It was well maintained and spotless.
I found out while I was there that Pembroke is predominately a native American community, without casino, thank goodness. For being such a small town, it has a great self-serve car wash and plenty of "average Joe" restaurants to meet your tastes. If ever in the area again, I will be sure to return.
That "thanks again" I heard gently shouted by the front desk manager as the automatic sliding doors closed demonstrated the hospitality and warmth of the Holiday Inn Express Pembroke.
June 5, 2013
Rated 5.0 out of 5.0 Beautiful Hotel and Fabulous Customer Service
I am a female who travels a lot for business and on this particular trip was traveling alone. The front desk associate that checked me in was careful not to say my room out loud and even went as far as shielding my paperwork from the customer in line behind me. It's the small touches that go a long way for me. The hotel was extremely clean, comfortable, and modern. I can't say enough about my trip to the Pembroke Holiday Inn Express!
May 7, 2013
Rated 5.0 out of 5.0 by DCoffey Excellent!
Our stay at the HIE at Pembroke was great! My daughter is a student at the university there, and this hotel offers an excellent opportunity for us to "visit in comfort." The facility was clean and well maintained; breakfast was super; and staff was the best!! Thanks for your hospitality!!!
May 2, 2013
Rated 5.0 out of 5.0 by sadiemay Thanks for having a great hotel for parents visiting UNCP.
We love staying with you when we visit our daughter at school. We get to relax and have a vacation for ourselves.
April 22, 2013
Rated 5.0 out of 5.0 by Macs3 Nice Hotel
Great Place, nice location, will stay here again. Always a pleasure, good value.
April 8, 2013
Rated 5.0 out of 5.0 by Ebonylady Beautiful Property, Friendly Courteous Staff
These rooms were exceptionally clean. Staff was professional, knowledgeable and very helpful in making my stay comfortable. I would recommend this property.
April 8, 2013
Rated 1.0 out of 5.0 by Pandorra NEVER RESERVE A ROOM THERE EVER AGAIN!
I made a reservation for for the Holiday Inn Express in Pembroke, NC. Before the date of arrival, I found out that I wouldn't be able to make it. I went online and did a cancellation WAY BEFORE THE DEADLINE TIME, ALMOST 5HRS and to my horror the very next day I saw on my checking account statement that I was still charged $115.50 for the night. When I called I found it very DISTURBING that they couldn't rectify it without the confirmation number. The manager of the hotel said that he had NO WAY of researching or investigating it without the confirmation number which I had written on a sticky 3 days prior. If this is their practice, then I WOULDN'T RECOMMEND ANYBODY MAKE A RESERVATION THERE! And they need another system of looking up things and researching computer errors. I was told that as soon as I cancelled my reservation online it goes straight to reservations...if that is the case then it was THEIR computer error and I shouldn't have been charged for a nights stay!
April 5, 2013
Rated 5.0 out of 5.0 by paige22 Friendly Staff
I often stay at this hotel. Each time I am greeted with warmth and courtesy. The service is great, the rooms clean and comfortable and Wednesday night get together is wonderful. I recommend this hotel to everyone who travels in this area.
March 7, 2013