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Rated 4.7 out of 5 by 84 reviewers.
Rated 5.0 out of 5.0 by great stay worth the extra 10 minutes from 1 95 Only downside is there are no good restaurants in the area so it is a 10 mile drive back to some choices August 1, 2014
Rated 4.0 out of 5.0 by Wonderful staff; but poor facilities. The room had multiple matainance issues which were not addressed. The shade for the window feel down and was broken, we were unable to get to sleep for almost an hour, until we managed to figure out a way to get it to stay in position. The vent in the bathroom was exposed with no cover. The shower had very bad water pressure, which delayed out departure, and caused us and excessive delay. July 26, 2014
Rated 4.0 out of 5.0 by hix stay pembroke Traveled to pembroke for daughter's college orientation. decided to stay at this hotel because it is so close to the college. Grounds, common areas were well maintained. AC is a little loud but it works very well. Front Desk staff very friendly and efficient. check in was a breeze. Would suggest a change in coffee brands. Breakfast bar ok. Yogurt, pancake roller, egg omelet, pre-formed but tasted ok. Problem with Maid service because kids left items on bed so they were not made. Didn't understand why they didn't take the trash and used linens. July 24, 2014
Rated 5.0 out of 5.0 by Wonderful Experience I have never had a problem at this hotel. My stays are so frequent that when I call to make my reservations, they know me. Always love to stay there in Pembroke. July 24, 2014
Rated 5.0 out of 5.0 by Excellent Service Excellent service and considerate staff, comfortable beds July 23, 2014
Rated 5.0 out of 5.0 by Small town; Big Hospitality we enjoyed our stay at Holiday Inn Express Pembroke. The facilities were great, the breakfast was wonderful and the staff exceptionally friendly. July 21, 2014
Rated 5.0 out of 5.0 by A hidden gem in Pembroke, NC... The Holiday Inn Express is a wonderful place to stay. Yes, it's a little way off the beaten path but it is truly worth the travel...... July 19, 2014
Rated 5.0 out of 5.0 by very nice hotel stopped on our way to fl. everything you would expect from a good hotel is here in prembroke nc. July 7, 2014
Rated 5.0 out of 5.0 by Great Service This hotel is the greatest and will stay again. Service was excellent and the staff was very nice July 5, 2014
Rated 5.0 out of 5.0 by Comfortable Very nice staff, well kept facility and very comfortable rooms. The breakfast was great. We would definitely stay there again!! June 29, 2014
Rated 5.0 out of 5.0 by great service The manager went out of his way to make another reservation at a later date June 23, 2014
Rated 5.0 out of 5.0 by Great Experience We had a group of 10 that stayed here for the U.S. Open at Pinehurst. We chose this location somewhat randomly. It turned out to be an excellent choice. Rooms were large and clean. Mattress was a bit soft for me, but that is a personal preference. Breakfast selections and quality were just right. Would definitely stay here again. June 14, 2014
Rated 1.0 out of 5.0 by Dont bother making a reservation As I travel with my work I find that I am away from home nearly 300 days per year. I called and made a reservation with this hotel as a Corporate Lodging Customer and was given a reservation complete with a confirmation number for six rooms for nearly a month long stay. There was a golf tournament in a close by town and an opportunity to make a larger fee per day per room so my CLC reservation was cancelled because it wasn't considered held with a credit card. I am a Priority Club member in good standing and don't appreciate this treatment. I could have provided a credit card if asked for one. I hope the owners and mgr of this hotel get the same treatment down the road so that they can appreciate this situation. June 13, 2014
Rated 5.0 out of 5.0 by Outstanding service and amenities Everything was outstanding .... staff answered every question I asked patiently and in a timely way .... staying at the hotel was a respite from an intense business trip. Betty June 9, 2014
Rated 5.0 out of 5.0 by Exceptional check-in Exceptional check-in, very knowledgeable about area and future stays. Knew we were visiting the college and was very helpful towards my daughter on her future stay at university . Knew about reward card or membership card and or discounts. Will be staying in the holiday inn area again, after such a great stay. Our only problem, the security light outside our window. At the same time, felt very safe. June 7, 2014
Rated 5.0 out of 5.0 by UNCP Holiday Inn Friendly staff Variety of breakfast options Clean room June 5, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay! The hotel is nice and clean. The staff was very friendly and welcoming. The rooms are a good size with a microwave and personal fridge. The breakfast was really good for a hotel buffet, offering hot and cold options. And you didn't have to wake up super early to make it down for breakfast. The beds are a little firmer than I prefer but not bad. I will definitely make this hotel my first choice when I'm down that way. June 4, 2014
Rated 5.0 out of 5.0 by Florida Traveler One of the best Holiday Inn Express hotels I've ever stayed at. The room was the largest I've ever been in and the staff was very nice and eager to please. The next time I'm heading north by car, I'll be sure to stay here everytime. Thanks to the staff there at Pembroke. June 2, 2014
Rated 4.0 out of 5.0 by Flat pillows and flat customer service Overall, we had a very comfortable stay, noise-free and accident-free; however, the customer service of the guest services team was unbearable. They did not smile and did not appear cheerful. The rooms were adequate and sufficient; however, the pillows were in HORRIBLE shape. May 30, 2014
Rated 5.0 out of 5.0 by nice stay A little off the beaten path of 95 but not too much, the savings makes it worth it with priority points anyway. You are next to town so restaurants, groceries and convenience stores are right there. Breakfast was fine , though limited, but it is free, the coffee is hot and the sweet rolls always hit the spot and they keep the area clean. I've stayed here before and will again on my passage north to Va. Front desk always friendly and accommodating. May 14, 2014
Rated 5.0 out of 5.0 by Wonderful Staff We have been staying at Holiday Inn for 3 years. Our son plays baseball at UNC Pembroke and feel very fortunate that there is a hotel so close to the school. This year our family came to stay and see our son play and I want to especially thank Tiffany for being so friendly and making our stay comfortable. We usually deal with Ariana, and have enjoyed her for the three years we have been coming as well. Both women are a great asset to your company May 3, 2014
Rated 5.0 out of 5.0 by Quiet and dependable I love this place and stay here every time enroute FL-VA-FL April 28, 2014
Rated 5.0 out of 5.0 by The VERY BEST HI Express This hotel is above excellent and that includes the staff, the well appointed pet friendly rooms and the fast internet in the business center-Thanks. April 27, 2014
Rated 5.0 out of 5.0 by Comfortable Bed Everything is great except couch. It needs to be replaced. April 21, 2014
Rated 4.0 out of 5.0 by A Smoking Room! The staff member behind the reservation counter was extraordinary! Very helpful! She asked me if I was a club member…not realizing Priority Rewards Club changed to IHG Rewards Club, I said no…she explained the change in name. She also explained that I could enter my previous stay a week earlier at the Stay Bridge Suites (another location with excellent customer service)! The customer service rep did not ask if I was a club member! The free hot breakfast was delicious. Loved the cinnamon rolls! I gave this stay experience an overall 4 star instead of a 5 because my credit card (which was asked for incidentals only) was charged; even thou my employer secured/paid for the room with a company credit card. A mistake that could have gone undetected if I did not check my credit card activity regularly. Billing mistakes are unacceptable. April 7, 2014
Rated 5.0 out of 5.0 by Great stopover on a road trip My search criteria was: close to I-95, half-way between home and FL, allows pets without restriction, and well-reviewed. This hotel matched them all. My lab and I quickly checked-in after grabbing take-out in Lumberton. I was greeted as a Platinum member. My room was pre-assigned, ready, quiet, clean, and comfortable. Wifi was free and solid. The grounds were great for pet walking. Breakfast was varied and tasty. Bought girl scout cookies at an equally fast check-out and was back on the road. This is a perfect pet-friendly stopover hotel. The high reviews for this property are well-deserved. March 12, 2014
Rated 5.0 out of 5.0 by Just Right!! Been here several times with our pet. Always had a clean room and quiet evening even with other pets being housed. The staff has always been courtesy and helpful. The exercise room is adequate and the pool is clean. We recommend this establishment whether or not a pet is part of the family. March 9, 2014
Rated 5.0 out of 5.0 by Feels like home. Our company has been at UNCP for 14 days to renovate a cafe. We have enjoyed our stay in Pembroke and will stay at the Holiday Inn Express ever time we are in town. March 7, 2014
Rated 4.0 out of 5.0 by Halfway there Excellent staff and comfortable beds. Water pressure for shower not great and caulking needs redoing. February 26, 2014
Rated 3.0 out of 5.0 by second time here in a row and second time room was not cleaned The owner here is awesome. However, he needs to send his staff to some customer service classes. The property is nice and convenient for the area. I had a room that was OK. I have stayed here a few times and this is the second time in a row that my room was not made up when I returned from work at the end of the day. I got the "did you have the do not disturb sign on the door response", which I did not. Seems to be the fallback here as I was asked the same thing the last time I stayed. Overall, the property is new and nice, but the late night desk clerk and the afternoon desk clerk need help. January 26, 2014
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