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Rated 4.7 out of 5 by 84 reviewers.
Rated 5.0 out of 5.0 by Excellent! Our stay at the HIE at Pembroke was great! My daughter is a student at the university there, and this hotel offers an excellent opportunity for us to "visit in comfort." The facility was clean and well maintained; breakfast was super; and staff was the best!! Thanks for your hospitality!!! May 2, 2013
Rated 5.0 out of 5.0 by Thanks for having a great hotel for parents visiting UNCP. We love staying with you when we visit our daughter at school. We get to relax and have a vacation for ourselves. April 22, 2013
Rated 5.0 out of 5.0 by Nice Hotel Great Place, nice location, will stay here again. Always a pleasure, good value. April 8, 2013
Rated 5.0 out of 5.0 by Beautiful Property, Friendly Courteous Staff These rooms were exceptionally clean. Staff was professional, knowledgeable and very helpful in making my stay comfortable. I would recommend this property. April 8, 2013
Rated 1.0 out of 5.0 by NEVER RESERVE A ROOM THERE EVER AGAIN! I made a reservation for for the Holiday Inn Express in Pembroke, NC. Before the date of arrival, I found out that I wouldn't be able to make it. I went online and did a cancellation WAY BEFORE THE DEADLINE TIME, ALMOST 5HRS and to my horror the very next day I saw on my checking account statement that I was still charged $115.50 for the night. When I called I found it very DISTURBING that they couldn't rectify it without the confirmation number. The manager of the hotel said that he had NO WAY of researching or investigating it without the confirmation number which I had written on a sticky 3 days prior. If this is their practice, then I WOULDN'T RECOMMEND ANYBODY MAKE A RESERVATION THERE! And they need another system of looking up things and researching computer errors. I was told that as soon as I cancelled my reservation online it goes straight to reservations...if that is the case then it was THEIR computer error and I shouldn't have been charged for a nights stay! April 5, 2013
Rated 5.0 out of 5.0 by Friendly Staff I often stay at this hotel. Each time I am greeted with warmth and courtesy. The service is great, the rooms clean and comfortable and Wednesday night get together is wonderful. I recommend this hotel to everyone who travels in this area. March 7, 2013
Rated 5.0 out of 5.0 by Worth the few minutes to get to from I-95! After looking at the reviews we choose this hotel - GOOD choice! It was clean and well kept. Staff was extremely friendly and helpful. Breakfast was good and plenty of choices. Take the extra 10 minutes and travel there for a good nights stay! By the way I used points for this stay and it was very easy to do. March 3, 2013
Rated 5.0 out of 5.0 by Comfortable Bed / Courtesy and Helpful Service I came to the area to attend my grand daughter's First Birthday and I reserved two rooms for the grandparents and I have had nothing but informative, courtesy help with each staff member that I came in contact with. The rooms were clean and well stocked. The continental breakfast had a wide variety of items and was constantly replenished. I was not familiar with the area, and was a little nervous about making plans, but I will be using these accommodations in the future. March 1, 2013
Rated 5.0 out of 5.0 by Overall very good The train whistles were really loud. Woke me up several times, but everything else was very good. February 25, 2013
Rated 5.0 out of 5.0 by Little off the beaten path but worth it! The folks at the front desk are simply great. They are always pleasant and very helpful. This has become my newest stopping place on the trip from PA to FL. January 5, 2013
Rated 5.0 out of 5.0 by Great Service, very clean, spacious & comfortable rooms This hotel is 15 min from 95 but worth it! We called while driving on the road & was able to secure 2 rooms for our family of 6. When we arrived, check-in was easy. Staff was very friendly & helpful with meal choices & directions for grocery store. Very accommodating, offering to let us eat our very late dinner in the dining area or in front of the TV. Very clean, comfortable, spacious rooms. The only drawback was no hot tub or pool. Breakfast was ok. Probably was better if you were there early in the morning as we arrived at the end time. Would definitely stay here again! January 2, 2013
Rated 4.0 out of 5.0 by Very clean Would recommend to anyone to stay here. Everyone is very friendly. Great location easy access. When working in this area I will always stay here. December 18, 2012
Rated 5.0 out of 5.0 by Best night sleep in a long time We we stayed here for a family reunion and had the best time. The accomodations were great and we look forward to coming back next year. I especially want to thank one of the managers Tim for making all of the arrangements with me. Our family has been gathering at a hotel for the past 10 years (since we out grew our families homes) and this year was so easy compare to other years. Thank you making it click for me and our family December 11, 2012
Rated 5.0 out of 5.0 by Excellent hotel for travel We have been making this hotel our home away from home for 2 years now. We stay here overnight a few times a year on our trips to Florida. It is the 1/2 way point for us. I like the pet policy and enjoy seeing other guests with their pets as well !! The breakfast is wonderful here. With such favorites like sausage gravy over biscuits, eggs, sausage or bacon with assorted breads, and muffins, coffee and juices as well as fresh make your own pancakes, with hot and cold cerials available and their signature cinnamon buns are amazing. The staff is always friendly and treat me like a valued guest ! The hotel is always clean and well maintained. It is however 10 miles off Route 95 but the short drive is worth it for us becasue we travel with our 2 small dogs. The beds are so very comforatable with spacious rooms, flat screen TV's and it is well furnished ! First Visit November 2010, last visited 2x's in November 2012 December 7, 2012
Rated 5.0 out of 5.0 by comfy This is a great hotel. The staff was super helpful in my 3 week stay. They helped with directions, restaurants, etc. The room/bed was excellent. We went out to the lobby area and watched TV as there was a small group of us. October 24, 2012
Rated 5.0 out of 5.0 by Great staff, great rooms Our staff was thrilled when HIX opened in Pembroke. Not having to stay in nearby Lumberton and hit I-95 everyday was our first perk. The real perk turned out to be the wonderful staff at this hotel. I am a HI Platinum member, so I know this brand. The staff at Pembroke raise things to a higher level with their personal attention. They remember our names from visit to visit, welcoming us warmly, and cautioning us to drive safely and return soon when we leave. In between, we enjoy the almost home cooked breakfasts, Wednesday evening receptions, and a fresh apple form the reception area every day. The hotel is immaculate, parking is ample, and the little "store" beside the check-in counter offering a variety of snacks -- even microwave entrees -- is always welcome for a weary road worker who doesn't have the energy to go out for dinner. This hotel would have to do very little to keep business because it is the only hotel for miles around -- but they always go the extra mile. October 20, 2012
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