Rated 4.5 out of 5 by 57
Rated 4.0 out of 5.0 by Phoenixbound Staff is exceptionally friendly
We stay at this location once or twice each year and will certainly continue to do so. The desk clerk who looked after us on our departure greatly enjoys her job, meeting and providing service. One of the most friendly clerks with whom we have had the pleasure to meet.
The only draw back on this particular visit were two young children running up and down the halls for over 5 hours. I think their parents had gone to the casino. Because we like children so much, we did not call the desk to complain; so it is our fault that it carried on for so long.
February 26, 2014
Rated 5.0 out of 5.0 by WWII Snow Drift
Was traveling on business an stuck there for three days due to icing road conditions on I-84 into Portland OR during the blizzard of 2014. Staff was awesome an the most accommodating during my stay. Will come back again next time in the area. Only drawback was lack of restaurants in the area but was able to get food delivered.
February 15, 2014
Rated 5.0 out of 5.0 by Repeat Patron Great service and comfortable room
It has been our pleasure to visit the Holiday Inn Express in Pendleton, OR many times in our travels. We have always been very comfortable and happy with our accommodations. The staff have always been very friendly and welcoming. I wish to give specific credit to the assistant manager who I do know by name but following the writing guidelines for this review, I am not at liberty to give the full name. However, I wish I could because I do want credit to be extended to her. I always call when I think she will be on duty to make our reservations since I am always guaranteed to receive excellent service and my preferences are honored. Thank you!
February 3, 2014
Rated 5.0 out of 5.0 by lindsayw739 Friendly, helpful staff, convenient location, clean and comfortable
"We arrived at this Holiday Inn Express late (nearing midnight) after a final day of packing and loading U-Pack pods for a move from Portland to Oregon. The final day (Dec 30) ended up being a nightmare of things going wrong, one of which really stressed me out (back pain issues). Anyway, long story short, driving in the dark from Portland to Pendleton was not my favorite way to drive, esp. with pain. But the heated car seat and deep breathing helped - and best of all was the nice greeting I received at this Holiday Inn Express in Pendleton. The young man was very pleasant and helpful, gave me water (as a Priority Club member), offered to help me with my luggage, and just overall was very welcoming. The room was clean, bathroom updated and clean, the shower was refreshing, and we awoke the next day rested. The breakfast room was large and I was able to get a table away from the TV. There were the usual offerings, including fresh bananas and apples. The hostess kept that room spotless and there was never a shortage of the food items. And, the TV was not blasting (always a plus). It's right off 84 so easy to find in the dark, too (smile). The check-out person was also very friendly."
January 5, 2014
Rated 2.0 out of 5.0 by froghair no pool?
Having booked for New Years Eve, no one felt the need to inform us that the pool and hot tub would be under renovation (we booked specifically for these amenities). Although booked ahead and one of the first to check in, given a view of the parking lot instead of the local hills. The continental breakfast? Yuk! The eggs looked like corn tortillas, the bread stale, and who serves biscuits without gravy? Oh thats right, " Gravy is tomorrow". No, I will not stay here again!
January 4, 2014
Rated 3.0 out of 5.0 by Lvcoyote Ok, but a few quirks
Average stay, missing some amenities we're used to at other HIE locations. No sleep timer on TV, no hot coffee in the evening or early morning. Where were the cookies????
December 30, 2013
Rated 5.0 out of 5.0 by ConcreteEric Very Friendly staff
I realized during this stay how nice it is to have friendly interactions with the staff at the places I stay. I had the opportunity to talk with several staff members and everyone was very pleasant and friendly. This helps to have a great stay. The property is modern and in a great location, being close to the freeway but not so much that it is distracting.
December 20, 2013
Rated 5.0 out of 5.0 by DanMan Excellent Hotel and Staff
Professional, friendly, clean, comfortable, quiet, yummy breakfast, excellent service, excellent hotel, excellent value! Thank you!
December 18, 2013