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Rated 4.8 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 by Service was excellent! We pulled into Pendleton to stay one night, on our way to the Seattle, WA area and the room was nice and comfortable. We requested a roll away and it was already waiting for us in the room. It was a double queen room and adding the rollaway was a tight fit, but we made it work. The next day we left the hotel and after 30 minutes on the road I realized I had left all my rings and a pair of earrings behind on the night table. I promptly called the hotel and the manager on duty, Ronni, offered to personally go to our room and collect the jewelry. I was skeptical it would still be there, but also thought maybe they hadn't cleaned it yet since we got an early start on the road. She promptly called me about 5 - 10 min later and said they were there, right where I left them. She offered to mail them to me so I wouldn't have to turn around, which I took advantage of. Thank you Ronni and to the rest of the staff - I've always had good luck at Holiday Inn hotels and this was no exception! My jewelry was mailed on Monday and it arrived on Thursday via Fed Ex as I requested. Now that's great customer service! I wouldn't hesitate to stay there again!! July 27, 2015
Rated 5.0 out of 5.0 by Place to be in Pendleton Wonderful location just off the Interstate, but quiet, close to Pendleton Mills and downtown. July 27, 2015
Rated 5.0 out of 5.0 by Best In The West Such friendly staff, and a monthly drawing for 10,000 Points July 24, 2015
Rated 5.0 out of 5.0 by excellent service -great pillows Usual level excellence-service and comfort --very reliable hotel-user friendly July 21, 2015
Rated 4.0 out of 5.0 by Moving Staff was friendly. Breakfast nothing special but was good. July 21, 2015
Rated 5.0 out of 5.0 by Clean and comfortable Enjoyed my recent stay for 1 night and was so happy with the cleanliness of the room and bathroom. The bathroom was extremely clean and beautiful. The bed was very comfortable and had many pillows to choose from. I will definitely stay here again! July 20, 2015
Rated 5.0 out of 5.0 by Great stay Great breakfast with convenient times, rooms were quiet at night with the expected summer time day noises. Very pet friendly with lots of well behaved dogs during my stay. Hotel parking was tight on occasion and main access street was very congested with heavy trucks. Use caution. Overall staff was friendly and helpful, small number of front desk folks still learning the service industry "requirements" to listen to the guests and suggest solutions, no matter the complaint. Also, I had extended wait times twice at the front desk for someone to be at the front desk earlier in the morning. Room key kept zero'izing with a long reservation. Other front desk folks were always available. I would stay again. July 18, 2015
Rated 5.0 out of 5.0 by TOP 3 ON OUR TRAVEL WE ENJOYED A VERY COMFORTABLE AND RELAXING STAY AT HI in Portland. The entire staff was great and Roni, Front Office Manager was outstanding! They provided helpful information on what to see and do during our time frame. We would definitely stay at this property again! Redmond, WA July 18, 2015
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