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Rated 4.9 out of 5 by 223 reviewers.
Rated 5.0 out of 5.0 by Best IHG Experience Ever This property is excellent. The site is wonderful. The Hotel is clean and neat. The staff is welcoming, friendly, helpful and knowledgeable. Tyler rewarded our Platinum status with an excellent upgrade and is the most personable and efficient guest representative we have met. Laura and Diane added to our enjoyment with friendly attitudes, and wonderful site-seeing and dining suggestions. This was our second visit to the property and the experience was even better than the first excellent visit. Thanks to everyone. January 30, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express we have ever stayed in When we booked this property we had no idea we were going to like it so much. We travel on business a lot and were in the area. The entire staff makes people feel welcome from the minute they check in to the minute they leave. Our room was wonderful and the location on the beach just could not be better. The fitness center was above average with all the things we consider important, good sized room, good equipment, sanitizer, tv channel guide and a wonderful view. We will definitely return. January 29, 2014
Rated 5.0 out of 5.0 by Great Stay Made reservation call from the road, Tyler was great. Got us great room and made dinner recommendations. I travel for business and personal reasons, I cannot say that I have ever experienced any better customer service. The rest of the staff I encountered were equally friendly and professional, but from the first contact Tyler made us feel welcome. January 22, 2014
Rated 5.0 out of 5.0 by Exceeded Expectations! Great experience from check in to check out. Room was great -quiet, clean, spacious, comfortable with a view to die for. Staff was helpful, courteous and friendly. Breakfast was always plentiful and fresh. We are platinum members and were treated as such. This was truly the best of the best! January 20, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express!! Great customer service!! From the time we drove to the property to the time we left the next day, every staff person was helpful and made you feel welcome. Excellent location and the property is well maintained. Highly recommend this hotel if you are interested in relaxing at the beach. January 18, 2014
Rated 5.0 out of 5.0 by Christmas - New Year stay Great location. Excellent hotel. Courteous staff. Highly recommended !! January 6, 2014
Rated 5.0 out of 5.0 by Absolutely Fantastic The staff made us feel like royalty. Celebrated our anniversary and the staff was absolutely awesome. Our names were on the sign out front and the room was fantastic. The sunrise photo opportunity the next morning was truly amazing. Everything for our visit was perfect. Thank you and well done to the entire staff. January 5, 2014
Rated 5.0 out of 5.0 by Perfect king room and very roomy My husband and I stayed here a second time and brought our daughter and granddaughter and future son in law. We were looking for a special place for her to get married on the beach. Found it down the beach from there. Private setting. The breakfast was great and staff very friendly and helpful with everything! Definitely going back and bringing the wedding party to stay here!! January 4, 2014
Rated 5.0 out of 5.0 by We always enjoy staying here When I take the girlfriend down to Pensacola for rest and relaxation, we always enjoy staying at this hotel. We prefer to stay in the king rooms, which are the rooms on the end. This last visit, all of the king rooms were rented out, and we ended up staying in one of the smaller rooms with the double queens. The room wasn't bad, but it wasn't that giant room with the king. The staff is really friendly, and very knowledgeable. I swear that every time that I call, I always end up talking with Tyler. Very super friendly guy. The free breakfast is really good also. Nothing like waking up to breakfast all ready for you. All of the rooms are on the Gulf. Fantastic view. I recommend this hotel to anyone going to Pcola.... January 3, 2014
Rated 5.0 out of 5.0 by The staff was amazingly pleasant, even though they were working on Christmas Eve and Christmas Day! We were treated like family! Wonderful staff! Nicest Holiday Inn Express we have ever visited. January 2, 2014
Rated 5.0 out of 5.0 by 2nd Stay As Good As The First Stayed over Christmas 2013. Great view, clean room, and good service. Best breakfast staff I've seen anywhere. This was our 2nd time at this hotel in two years. Top notch! January 1, 2014
Rated 5.0 out of 5.0 by Great value What an absolute "Diamond". We expected just another Express, but what a great surprise. Room was fabulous. Staff was super friendly and the location can't be beat. Definitely recommend. January 1, 2014
Rated 5.0 out of 5.0 by A+ BEST HOLIDAY INN EXPRESS EVER!!!! If you can, don't miss out on staying in this wonderful hotel. It is absolutely perfect. The rooms are lovely. The view is stunning. The staff is warm and inviting. This is a fabulous hotel. Enjoy. December 31, 2013
Rated 5.0 out of 5.0 by Almost impossible for any other HIE to top friendliness and service Laura and Diane started and finished this delightful stay with great friendliness, Diane giving a second wake up call in person to make sure the first was done well.the top award should go to Tutt and Nicholefor WAAAAY over and above service as to be explained. My wife was in pain due to back trouble, so in the process of helping her out of the car and into the hotel I left the trunk open. Tutt found it open and Nichole tried calling the room, but we couldn't hear due to our being on the balcony. Tutt came to our door, knocked, and when we didn't answer,went outside to call to us that he had shut the trunk. Upon checking the trunk, everything was there including Christmas gifts and all we didn't take into the hotel. The manager of the property should do something extra for all of these, especially Tutt and Nichole. They really make the guest feel welcome and will go to extremes to help the guest.. A bonus or raise would be in line.. He should know that he has assembled a fantastic staff. Anyone wanting to stay there needs to know of the service. December 25, 2013
Rated 5.0 out of 5.0 by Another great stay! This is my 4th stay at this hotel this year, and I will be back again. The staff is the greatest, the rooms are the cleanest, and everything is top-notch all the time. Even when a minor problem arises, it is handled so quickly and so professionally that you barely know it happened. This HIE is my favorite destination! December 22, 2013
Rated 5.0 out of 5.0 by Great experience Very clean. Great view. Very nice staff. Great price. We'll be back. December 14, 2013
Rated 5.0 out of 5.0 by The best place to stay on the beach! This hotel is the most beautiful spot on P-cola Beach! I am never disappointed and come back several x a year. Been coming here since before the hurricane took the old building Still great service and very friendly staff. December 12, 2013
Rated 5.0 out of 5.0 by easy livin staff very friendly and knowledgeable, great room , great view of the beach. December 11, 2013
Rated 5.0 out of 5.0 by Best place on the Gulf! We have been going to the "Holiday Inn Express Pensacola Beach" since the property was called the "Dunes" many years ago. We started going to this Hotel in 1986 when it was only 2 stories. We then visited the new Dunes" several times before the first hurricane in the early 90's and then went again to the next "new Dunes" which was now the "Holiday Inn Express " after the last hurricane. We travelled again this Thanksgiving to the Beach and had a wonderful time despite the cool weekend. Great service, great rooms. great breakfast and most importantly great people.!! December 9, 2013
Rated 5.0 out of 5.0 by Great staff, Great property, Great Location Very memorable trip. Rented two rooms for family and friends. Front desk staff had welcome message on marquee, made sure rooms were adjoining with common door. Very clean property, excellent rooms with amazing view just steps from beach. Price was very reasonable. Staff was excellent, maybe best I've experienced at a Holiday Inn Express. December 4, 2013
Rated 5.0 out of 5.0 by An amazing place We are loyal HIE customers, but I sure wasn't expecting a place this great! No kidding! This is a stunning facility and the view from each room, including a lovely balcony from which to enjoy it, is superior. Between the room itself, the comfortable lobby where chairs, sofas, tables, free hot beverages, and a largo bowl of oranges are provided, and a very friendly staff, this was the best HIE I've ever stayed at. December 3, 2013
Rated 5.0 out of 5.0 by Perfect This property never is always perfect in every category. Thanks. November 29, 2013
Rated 4.0 out of 5.0 by Always a good stay Great hotel. Good breakfast for fast prep style. Excellent staff, front desk, food service and housekeeping. Parking is good, beach is beautiful and location is excellent. Wish the fitness room was larger, but then, it is at the beach! November 25, 2013
Rated 5.0 out of 5.0 by GREAT LOCATION! Excellent location to enjoy the Gulf. Fitness center is a fitness center not just treadmill, bike and elliptical. Every room has a great view of the Gulf. November 19, 2013
Rated 5.0 out of 5.0 by Best place we have EVER stayed!!! Hands down, this was the best place we have ever stayed!!! We spent our 25th wedding anniversary here. It couldn't have been more perfect!!! Beautiful views, great rooms, excellent beach and INCREDIBLE STAFF. If any of the staff hated their jobs, they should win an Oscar for their performance! Best customer service I have found ANYWHERE!! November 18, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Great Service My husband and I were celebrating my 50th birthday and our 30th anniversary. This was our 3rd stay. The staff is wonderful and the express breakfast is amazing. The rooms are spacious and you have a gulf view from your private balcony. We were given a bottle of champagne and glasses for our anniversary on our last day. I want to thank the entire staff for making this stay one that we will never forget. We will be coming back again!!! November 17, 2013
Rated 5.0 out of 5.0 by Wonderful location, staff and property My friend and I spent 5 nights here and really enjoyed ourselves. The view from the room especially sunrise every morning meets the same awe and wonder as a Hawaii Sunrise/Sunset experience Beautiful location, very friendly and helpful staff and definitely would stay here again. November 16, 2013
Rated 5.0 out of 5.0 by Awesome Stay This hotel is AWESOME. Located right on a fantastic beach. Every room has a balcony. The hotel is hypo-allergenic. The staff is super friendly and helpful. They made me feel special about being a Platinum member, offering my 3 year old a shark toy, and a shovel and bucket to play with on the beach. I don't see how this hotel could be any better. November 7, 2013
Rated 3.0 out of 5.0 by WiFi very poor! Wifi kept logging out every 5 minutes. Told staff and they said they were aware of it, but didn't seem to care. Literally had to log back in every 5 minutes. They have an outside pool that was so cold people were daring each other to jump in. No hot tub either which was very disappointing. November 3, 2013
Rated 5.0 out of 5.0 by Friendly staff and clean room Not only desk staff but also housekeepers are all friendly we will definitely.come again. October 31, 2013
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