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Rated 4.9 out of 5 by 603 reviewers.
Rated 5.0 out of 5.0 by Great vacation at Pensacola Beach HHI Express My wife and I just finished a wonderful week of vacation at your hotel! From the first day we arrived to our departure, the hotel staff and amenities were outstanding!! As very special thank-you to Tyler and Rosyane!! They made our stay even more enjoyable and we were treated with the highest of IHG Platinum level service!! We will be back to visit again!! Steve & Patti Richardson June 29, 2015
Rated 3.0 out of 5.0 by Front Desk We took some laundry down to the front desk and asked if it would come back the same evening. Receptionist said it would be back sometime after 3:00 PM. Later that day we attempted to pick it up and the receptionist on duty said our laundry did not go out because we dropped it off at 9:04 AM and it had to be there before 9:00 AM. She did advise us that here was a coin laundry down the street. I went to my room after leaving the laundry for another day and remembered the receptionist telling me it would be back that evening. There was a message on the phone in the room and I call to clear it. I was connected to another receptionist and explained being told it would be available that evening. The response provided was that the receptionist that I spoke to was no-longer with the hotel. The next morning the same receptionist was on-duty. We came to this hotel because of all the positive reviews about the excellent staff treatment but we never seen it. June 26, 2015
Rated 5.0 out of 5.0 by Beautiful location and very nice amenities! There is a large sand dune with a small conservation area with bushes and small trees in front of it on one side of the hotel, and on the other side of the hotel it is some distance before the next hotel. This feels so much more relaxing than the typical beach scenario that has a row of hotels all jammed up close to each other. Take a short little walk along the side of the road in front of the sand dune and then down the board walk alongside of the sand dune. Look up at the hotel from the boardwalk alongside the big sand dune and it almost looks like the hotel is built upon a hill! Cool photo op! June 25, 2015
Rated 5.0 out of 5.0 by It's like coming home!! After traveling across the U.S. For the last 25 years and staying in hotels 3-6 nights a week, this property and its personnel always remind me why it's my favorite!! The welcome they greet each guest with is endearing and exuberant but very personalized. Housekeeping, security, the ladies that serve breakfast each morning; when it's all broken down to what makes a superior hotel property it can be summed up quite simply: THEIR EMPLOYEES!! Thank you for offering us an opportunity to relax during these long stints away from home and wake up to that BEAUTIFUL BEACH!!! June 24, 2015
Rated 5.0 out of 5.0 by Great Hotel and Great Staff This Hotel has the best staff I've ever come across, and the hotel is great. My post my be a little cheesy but this place was really great, I stay 4 days and did not have one issue during my stay. The parking was great, security great, staff great, cleanliness great, noise levels great, just a good place for a getaway. Now that I've said all of this I'll never be able to get a room here again...but that's fine what a great memory! June 22, 2015
Rated 5.0 out of 5.0 by Great Hotel!! Awesome view!! This was my first time in Pensacola Beach. It was the best little vacation ever.!! The hotel staff and hotel were awesome. Best quality for the price.. I will be back! June 20, 2015
Rated 5.0 out of 5.0 by best service in area great staff good food clean and fresh look forward to coming back in october June 18, 2015
Rated 5.0 out of 5.0 by Excellent experience again This was my second stay at the Holiday Inn Express in Pensacola Beach. Just as last time, the experience was well worth it. Special thanks to Tyler at the front desk who was very helpful at all times. June 18, 2015
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