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Rated 4.9 out of 5 by 309 reviewers.
Rated 5.0 out of 5.0 by Overall Experience We have been coming here since it was the Dunes. The only time we stay in a Condo is when I am bringing the whole family. Any other time we always stay here. You could not ask for a better place to stay. The views from the private balconies is exceptional. You are close enough to the public beach but far enough away to have space. June 9, 2014
Rated 5.0 out of 5.0 by We will be back! Enjoyed it so much last year that we had to visit again and it was just as wonderful as we remember! We brought our kids and my mother along and she was just as impressed as we were. June 8, 2014
Rated 5.0 out of 5.0 by Perfect! Loved this hotel and the staff was fantastic!!! Everyone was friendly and helpful! June 8, 2014
Rated 5.0 out of 5.0 by Friendly, relaxing and can't beat the views or location Value, location and excellent staff can' t be beat at this location. It is close to restaurants, shopping and recreation venues but still affords a separation from the crowds when desired. Being right on one of Florida's prettiest beachs with every room facing the beach and a small balcony to enjoy the Gulf breeze is great way to relax after a busy day any time of the year. June 5, 2014
Rated 5.0 out of 5.0 by Great Staff!! Clean rooms! Staff was very friendly and helpful! I would stay there again! June 4, 2014
Rated 5.0 out of 5.0 by Clean room and oceanfront view! This hotel looks very unassuming from the exterior but it is great when you enter the place. The staff is friendly and the check in process was flawless. All rooms are oceanfront so you have a gorgeous view of the Gulf. You also have a balcony with two plastic chairs and a table so it's a perfect place to start your day with your coffee and end it with a glass of wine. The rooms are very clean and we're picky people when it comes to that. Our room had carpet (as I guess they all do) but I think that when you have a beach hotel carpet is the worst floor covering. I recommend putting laminate hardwood floors in all hotel rooms on the beach! Our sleep quality was not great in this room but this was not a fault of the room. We never sleep well when away from home. A nice addition to your stay is that breakfast is provided with your room rate. It's more than a continental breakfast - eggs, pancakes, bacon, sausage, biscuits, toast, bagels, cereal, fruit, and very yummy warm cinnamon rolls. Also the hotel provides free hot coffee in the lobby 24 hours a day. We had a wonderful time at the beach and couldn't have been more pleased with our room! June 3, 2014
Rated 4.0 out of 5.0 by Beach Chair Issue Uncomfortable beach chairs! Previous chairs were replaced to protect the sea turtle survival which is ridiculous. The chairs need to be brought back or we will not return to this hotel and will go to Gulf Shores since they do not have a manager creating issues such as this which will impact all of Pensacola and the comfort of their guests. Very unhappy Holiday Inn Priority Club Memeber. June 3, 2014
Rated 5.0 out of 5.0 by Awesome experience Hotel is on the quite side of Pensacola Beach, away from all the crowds. All their rooms have a private balcony and face the gulf of Mexico. The hotel staff are always pleasant and give excellent customer service. Hotel is always extremely CLEAN and is nicely decorated. The hot breakfast will not disappoint and gives a great variety of choices, including fresh fruits. No reason to look at any other hotels - this one is perfect! Favorite hotel ever! June 2, 2014
Rated 5.0 out of 5.0 by Definitely A Good Choice Since we arrived so early, we were thrilled to be able to get our room much earlier than standard check-in. The room was clean but freezing cold when we walked in - we quickly figured out how to adjust it. Full hot breakfast every morning was the deciding factor in us choosing HIE. The pancake machine is awesome. Be careful of the "cheese omelet"- that was weird. The scrambled eggs, sausages, bacon, Canadian bacon, and links are much more tasty options. Also cereal, yogurt, milk, and juices, with coffee and hot tea always available in the lobby. Popcorn in the evening was a nice touch. Internet reception was great on the beach, very spotty in our 6th floor room. The rate was better than other "nicer" hotels in area, but still a little pricey for what we experienced. Nice property- we'd stay again without hesitation. June 2, 2014
Rated 5.0 out of 5.0 by Great experience!! I stayed for 2 nights and enjoyed every minute. The rooms all have a beach view and are very clean. The staff is friendly and professional, and the pancakes at the breakfast buffet are delicious. Good coffee, too. I am a fitness fanatic, so I really loved that you get full membership access to a nice gym about 5 minutes from the hotel. There is also a small but nice fitness room on site. June 2, 2014
Rated 5.0 out of 5.0 by Perfect Hotel on the Beach for Our Family!!! Everyone was exceptional during our stay. The staff was very attentive and courteous! The room was super clean and very comfortable for our family. The view was amazing---gulf front rooms with a private balcony. Our family will definitely be returning to this little paradise. Glad we tried it out!! June 1, 2014
Rated 5.0 out of 5.0 by The perfect wedding week getaway The staff went above & beyond to make us feel welcomed & comfortable. The room was amazing and the views were spectacular. The overall environment added to our fabulous wedding week and really was the icing on the cake for us. Our entire wedding party stayed there with us and we were all able to enjoy the weather, the pool, and the beach together. We'll be back again!! June 1, 2014
Rated 5.0 out of 5.0 by great views and exceptional staff This hotel went above expectations. The hotel and staff operated as a resort style hotel. The room was large with a very nice large balcony overlooking the beach. Extremely clean and the beds were very comfortable. All the staff was very friendly and accommodating. Highly recommend this hotel. Location is perfect on a quiet section of the beach yet convenient to restaurants and shopping. May 31, 2014
Rated 5.0 out of 5.0 by Always a delight We have stayed several times and each time wonder why we don't come more often. It's always a delight. The staff does everything possible to make the visit enjoyable. This time, I mentioned a restaurant and they called and made reservations. May 27, 2014
Rated 5.0 out of 5.0 by Great service Loved it!!!!! Great place very clean. We will be back. May 24, 2014
Rated 5.0 out of 5.0 by Great place to relax and enjoy the beach! We went the day after the storm and although there were a couple hiccups, it was, as always, a nice stay. Diane at the front desk was awesome after the storm. Some of the staff were a little rattled but Diane maintained a calm demeanor and carried on. I love the location and gulf front views. Breakfast is awesome, the rooms are awesome, the pool is awesome, the exercise room is always clean and everything always works, and the staff aim to please. It is always my first choice to go when I have a few days of vacation. May 20, 2014
Rated 5.0 out of 5.0 by Great service,Great views! The service was really good the staff was very friendly...LOVE the view all rooms being gulf front is awesome..the breakfast was very good it had a good variety!! We enjoyed our stay would definitely stay there again:) May 17, 2014
Rated 5.0 out of 5.0 by Friendly staff and a great hotel We really enjoyed staying here. They had the best price on the beach and the amenities were great. The kids loved the outdoor heated pool especially since it was unseasonably cold for April. We all enjoyed the breakfast in the morning and my kids loved all the staff saying how nice they all were. The hotel was also exceptionally clean. Even the hallways smelled great. I really cant say anything bad. However, there is a Santa Rosa Island tax that the hotels and restaurants have to charge. So just be aware. Overall it was a great stay. May 14, 2014
Rated 5.0 out of 5.0 by Destination: Excellence All I can say is that somehow they have figured out what my wife and I look for when we want comfort and relaxation with accommodations at a great beachside location. Consecutive years now, with more on the agenda due to the overall quality and service. Only two suggestions: a hot tub/whirlpool would be a nice complement to the enjoyable outdoor pool area. Doesn't seem quite right to charge a rate $40-50 higher for the final night of our stay, since we book a 5 night stay well in advance. This should be looked into, especially for IHG rewards members May 13, 2014
Rated 5.0 out of 5.0 by Second visit and love this property. Both visits were well received by my husband and me. The staff was awesome and breakfasts hot and delicious!!! Rooms very comfortable and enjoyed the view and the balcony!!! Would recommend this property very highly and would return on another visit. May 11, 2014
Rated 5.0 out of 5.0 by Wonderful! This hotel is clean and quiet. The beds are comfortable. The view is beautiful and the breakfast delicious! The staff goes above and beyond to make sure your vacation is special. May 10, 2014
Rated 4.0 out of 5.0 by Comfortable & Clean, Great Staff Our few day stay was during the severe storms that dumped 22 inches of rain in Pensacola we were not able to leave due to road conditions to return home and had to cancel our flight. The entire staff was tremendous during and after this difficult time they made sure that anything that could be done for the guests was taken care of. Our Thanks To All the Staff May 4, 2014
Rated 5.0 out of 5.0 by Excellent location and great service. The location of this hotel allows for complete relaxation while being able to walk to restaurants, shops and activities. Every room is gulf front with breathtaking views. The hotel is comfortable and immaculate, staff extremely attentive, and the included breakfast is fantastic! Would absolutely recommend and will definitely return. May 3, 2014
Rated 5.0 out of 5.0 by Amazing Hotel Absolutely LOVE this hotel - "first rate" Hotel staff are fantastic and do a superb job making you feel very welcome and definitely take pride in their work. Amazing views of the gulf from each room. Can't wait to return! May 1, 2014
Rated 5.0 out of 5.0 by Excellence Top notch, all the way. Best hotel on the beach. All rooms face the beach. Staff is great and attentive. April 24, 2014
Rated 5.0 out of 5.0 by Beautiful view Nice hotel, Very clean, excellent views. Will come back again! April 19, 2014
Rated 5.0 out of 5.0 by Wonderful, lovely place We stayed for our 20th year anniversary and was greeted on the sign out front with Happy Anniversary Wishes! It was really special! Thanks for the special touches that made this a great stay! April 19, 2014
Rated 5.0 out of 5.0 by Fantastic location and excellent staff ! Loved the gulf view, staff helpful and caring. Great heated pool and right on the beach. Would recommend highly, good times had by all ! April 17, 2014
Rated 5.0 out of 5.0 by I will return This was my first experience at Pensacola Beach. There will be no need to look elsewhere for lodging when I return. Holiday Inn Express is nicely located away from most of the traffic and bustle of weekend revelers. The room was very comfortable, and the service and friendliness of the staff was great. It is a very safe place and I am sure I will be back. April 17, 2014
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