Rated 4.9 out of 5 by 199
Rated 5.0 out of 5.0 by Evald great place
We are Platinum Priority club members, so have stayed in many many Holiday Inn Express hotels.
By far, this was the best one we have stayed at. We were there for 12 days.
All of the employees were above and beyond in all aspects. Knowledgeable, helpful, accomodating, very pleasant personalities (all of them). Whatever was needed, they quickly provided for our needs.
Whoever does the hiring really knows their business and how to choose the best employees.
The only thing missing was laundry facilities at the hotel!!!!!
March 9, 2013
Rated 5.0 out of 5.0 by Lari Hoel As Great as the Beach!
The front desk people and the Breakfast Bar personnel were exceptionally friendly.
Room views are remarkable - all rooms have a relaxing Gulf view.
Looking forward to returning next year.
March 1, 2013
Rated 5.0 out of 5.0 by ColoradoCattales Cruise-like views and service
Friendly and very helpful staff. Beautiful beach, beautiful views, beautiful room and famous Holiday Inn cinnamon rolls too. Perfect.
View from our room was just like view on a cruise ship but less expensive and safer too.
February 23, 2013
Rated 5.0 out of 5.0 by duke3663 Absolutely LOVED this place!
We were returning home from St. Augustine to New Orleans and decided to spend the night in Pensacola mostly to have dinner at McGuires. Well, when I walked in the lobby to get our room, I knew right away, this was a special kind of place. I was greeted like I was the most anticipated guest they ever had. I asked for a late checkout and they said no problem...what time would you like? I was asked what floor I wanted to be on (I'd never had that happen before). Knowing that all the rooms had a view of the Gulf, I chose the highest floor available, which was the 7th floor. When we walked into that room and saw the balcony and the view...well, I immediately went back down to the front desk to ask if it was possible to stay an extra night. The staff at this particular Holiday Inn Express was perfect. Shame on me for not remembering names. I believe John was the gentleman that worked with me. At the front desk...he was awesome. There was a young lady who worked the breakfast area...my wife referred to her as "a ray of sunshine" because she simply had such great smile and a real sense of pride in providing for her guests. No one was left wanting in the breakfast area. I can probably go on, but I'll just say this one last thing...we leave town every year for Mardi Gras, and our destination from now on will be Pensacola and a stay at the Holiday Inn Express on Pensacola Beach.
February 21, 2013
Rated 5.0 out of 5.0 by Susan49 Perfect vacation spot!
My husband and I take a month's vacation every winter and usually rent a condo on the beach. We have decided that the Pensacola Beach Holiday Inn is the perfect place to spend our time. The rooms are wonderful, well-appointed and clean all with spectacular beach views, sunrises and sunsets. The staff is beyond reproach from the front desk that will help you with any problem to housekeeping and the girls manning the breakfast bar to the maintenance personnel who help you open your safe. Everyone is friendly and helpful. We will go back, again and again.
February 17, 2013
Rated 5.0 out of 5.0 by ROJoRob great people
We met Beverly during breakfast, expressing concerns from one of our friends in another room about the hot lighting in their room as opposed to ours. After speaking with us, she went straight to maintenance to discuss and discovered an issue with the ventilation in their room. She came back to us with the answer and it was resolved. Both young ladies at the front desk were very friendly & recommended two great restaurants we never would have found if they had not given us the information.
February 13, 2013
Rated 5.0 out of 5.0 by charhotsprings Great Hotel to stay ,super ocean view
I would recomend this facility very highly. The staff was always extremely friendly and helpful and went out of their way to make sure everything was to our satisfaction. We do plan to go back at a later date and make our stay a little longer .
February 5, 2013
Rated 5.0 out of 5.0 by Stam Above and Beyond
I have never had a "bad stay" at an H I Exp. However, this time is one for the record. Not only is this one of the nicest and most asccomodating of the Chain, but the staff are "Marvelous." The flu bug caught up with me the weekend of my stay. Because of this it was necessary for me to stay over an extra day. Directions were given to an ER express clinic nearby and I was cared for so kindly by the front desk and housekeeping staff. A late checkout on Tuesday was automatic and I was left to recouperate under their watchful eyes. Thank you, Staff, (new girl Jazzman), for your kindness and consideration, you went above and beyond to see to my care. I'll Be Back!
February 4, 2013
Rated 5.0 out of 5.0 by seniortourist Beautiful lobby
Stepping into this Holiday Inn Express was immediately calming and a beautiful experience. The lobby with its large windows facing the ocean and beautiful tile floors and walls was stunning.
January 26, 2013
Rated 5.0 out of 5.0 by Patti48 biking stay...
like every Holiday Inn Express we've stayed at -----it was great - with very nice staff ----- this location was good for our biking -----
January 20, 2013
Rated 5.0 out of 5.0 by Babs67 Excellent staff and cleanest hotel
This feels like a five star hotel for sure. They are always polishing something, the staff is so friendly and helpful and the view of the Gulf of Mexico is spectacular.
Breakfast is always a treat with something for everyone and variety every day. The atmosphere of the dining area is so relaxed.
With every room facing the Gulf ,as well as the dining area, the view cannot be surpassed.
We will travel here at every opportunity to relax and enjoy.
January 17, 2013
Rated 5.0 out of 5.0 by Flossie47 Wonderful Experience
I am originally from Pensacola. I have to stay in a motel when I visit. This was the best visit I have had. The staff was so friendly and did all they could to make us comfortable. The rooms were spotless. We visited with family in the downstairs and had an enjoyable visit. Will definitely be back next year.Thank you
January 15, 2013
Rated 5.0 out of 5.0 by bavariamarkus nice hotel
the best holiday inn
very very clean room
January 13, 2013
Rated 5.0 out of 5.0 by MikePat Fantastic Property
We were extremly happy with everything at this property. The entire staff made us feel like we were their family. The property was well kept, in a great location and very comfortable. We will be back!
January 11, 2013
Rated 5.0 out of 5.0 by HEATHER7322 Pittmans
INCREDIBLE WEEKEND IN THE PENTHOUSE SUITE. MY HUSBAND AND I WAS ABLE TO GET AWAY FROM 3 CHILDREN FOR 2 NIGHTS. WE WERE SURPRISINGLY ABLE TO STAY IN THE PENTHOUSE SUITE, AND WAS ONLY SUPPOSED TO STAY ONE NIGHT, BUT EXTENDED OUR STAY. THE STAFF WERE ALL SO FRIENDLY AND HELPFUL. THE BREAKFAST WAS REALLY GOOD AND EXCEPTIONAL STAFF THERE AS WELL. WE WILL BE BACK!!! IT WAS CHILLY OUT, BUT WE STILL WALKED ON THE BEACH, ON THE PIER, TOOK A BREATHTAKING RIDE ON THE 360 FERRIS WHEEL AND SHOPPED AND ATE THE BEST FOOD AT LANDRY'S, FLOUNDERS, AND CRABS. THANK YOU FOR YOUR HOSPITALITY!! THE PITTMANS
January 8, 2013
Rated 5.0 out of 5.0 by anitajoy62 New Year's Eve ringing in 2013
As always, hotel was clean and welcoming. The staff is awesome. We stayed here this time over New Year's Eve weekend and enjoyed watching the fireworks off the Pensacola Pier from our comfy balcony. Watching them light up the ocean waves coming in was breath-taking!! We always stay 2-3-4 nights and never ask for maid service--we clean up after ourselves. They always leave a bundle of fresh towels and coffee supplies outside out door every day, and the front desk calls to make sure we're OK because we leave the do not disturb sign out all the time. It is so peaceful and relaxing. We enjoy the area restaurants, but out favorite meal each day is the amazing breakfast bar that's included with the hotel price. The 2 ladies working it make sure everything keeps full and are available for any needs. If we do call for an extra towel or anything, the staff is very prompt and it arrives at our door in minutes. We live about 30 minutes from here, so have many choices in hotels to stay and we choose here most of the time due to excellent staff and the awesome breakfast bar!! We definitely will continue to stay here!!!
January 6, 2013
Rated 5.0 out of 5.0 by charmo34 LOVE THIS PLACE !!!!
We have been staying here for several years. We love everything about it. We have always has a great vacation with beautiful rooms and gulf front views from our balcony. The staff treat us like family. Pensacola Beach is the most beautiful beach in Florida.
January 2, 2013
Rated 5.0 out of 5.0 by Gm165 Helpful and Friendly Staff
This was my first time to this Hotel. The Hotel and Rooms were very clean and the Staff was helpful and Friendly. I will stay here again. Oh yea, the views were better than expected.
January 1, 2013
Rated 5.0 out of 5.0 by Herb137 Great staff
Really enjoyed our stay. Friendly and helpful staff upon arrival.
Easy access to great restaurants recommended by staff. Lovely view from balcony of the Gulf of Mexico. Clean room. Great morning staff during breakfast. Would definitely return to stay longer.
December 19, 2012
Rated 5.0 out of 5.0 by TravelinGranny Super friendly staff make every day a fun one
We've been to this particular HI Express several times...and a few times BEFORE the old one was destroyed by a hurricane.
It's just far enough away from the CONGESTED MAIN area on Pensacola Beach and yet close enough to get anywhere in a couple of minutes. Pool is very nice...patio area a great place to meet n' greet. Beach has always been clean.
Stop looking and start booking...this is a great value location.
December 6, 2012
Rated 5.0 out of 5.0 by KimandBob Comfortable bed
Great Stay! The room was clean and the bed were very comfortable.
December 5, 2012
Rated 5.0 out of 5.0 by PensacolaRun2012 Considerate Staff
The staff at this particular location was great and extremely helpful during my stay. I was staying there because I was in town for the Pensacola Half Marathon. Usually the breakfast begins at 630, but the staff was nice enough to lay out the breakfast spread at 530 so that the runners had an opportunity to eat something before departing for the early race. Aside from this, the hotel had the great quality of any other holiday inn I had stayed at--so no complaints on the rest of the hotel--but I was extremely pleased with the politeness and consideration of the staff during my stay on this particular visit!
November 18, 2012
Rated 5.0 out of 5.0 by bulldogs excellent service
Staff treat you like emplyees at "Chic Fil-a" restaurant ,which is outstanding! - the view from your lanai is as wonderful as in Hawaii minus the foliage -
November 15, 2012
Rated 5.0 out of 5.0 by Susan46 GORGEOUS OCEAN FRONT
We had a wonderful time in Pensacola. My husband and I try to always stay at HIE no matter where we travel to. This particular HIE was right on the beach. Excellent views and centrally located to all attractions at Pensacola Beach. Breakfast was awesome....the best we have ever had at HIE. Clean rooms & great staff.
November 15, 2012
Rated 5.0 out of 5.0 by lane1984 Awesome!!
We only stayed for 3 nights but being the time of year it was (mid October) it was very very relaxing! The room was super clean and beautiful. We have never had such a friendly staff at a hotel. Especially Tyler at the front desk! The cinnamon rolls were to die for at the breakfast bar! We love Santa Rosa Island and the location was super!! The beach view was awesome as well as the beach itself...Beautiful!!! We will definitely be back!
November 15, 2012
Rated 5.0 out of 5.0 by Yahvonne Wonderful
My stay at the hotel was wonderful!!! From the parking to the staff to the rooms to the beach it was amazing. I would most definitely return. I completely recommend this hotel.
November 13, 2012
Rated 4.0 out of 5.0 by SusieK Fall Beach Time
We enjoyed our 5 night stay on the beach. Fall is a great time to visit the beach. I loved morning and afternoon walks on the beach and the ocean view from our balcony was perfect! The staff is very helpful and friendly. The ladies in the breakfast room are kind, helpful and hard workers. The coffee was as good as our home brewed coffee. The room was perfect for us! Great place to stay!
November 11, 2012
Rated 5.0 out of 5.0 by sp3ncer Completely relaxing in an atmosphere of beauty
Rooms very well appointed, beds extremely comfortable, breakfasts were high quality and good variations. The greatest part was the friendliness of the staff and their immediate attention to any request. This property is a great value and reminds me of the old Holiday Inn Express which was destroyed by Hurricane Ivan. They are carrying on a tradition of excellence, I appreciate it and will always come back to this facility as well as recommend to everyone I know.
November 5, 2012
Rated 5.0 out of 5.0 by Taz62 My second home
This is our third time to stay at this hotel and it just keeps getting better. The staff is always friendly and the rooms are always clean. The views are also spectacular . I never want to leave but I will always be back. You can't go wrong with this one.
November 3, 2012
Rated 5.0 out of 5.0 by Doness Absolutely Fabulous!!
Everything about this hotel was fantastic.The room overlooking the ocean on 6th floor, what could be nicer.The added bonus to the view was the wonderful staff. Special mention to Tyler and Jasmine on Reception who greeted us like old and valued friends, and to the way that Niki & Emily worked on the breakfasts. Everything was spotlessly clean and kept well stocked, never having to ask for anything it was all there. We really cannot praise the hotel enough and the lovely chats we had with Tutt who was so informative and interesting. Please, please convey our thanks again to them all,We do hope that sometime in the future we will be able to return.
October 29, 2012