Rated 1.0 out of 5.0 by Marinesx4 May 2013 Horrible experience
I had a horrible stay. The assistant manager was the rudest most belittling person. I will NEVER stay here again. I asked the front desk, the assistant manager, and sent Facebook messages for the Manager to call or respond and I have still not received anything at all. I was a loyal customer but I am now done with this hotel.
June 12, 2013
Rated 5.0 out of 5.0 by William1958 Nice and easy location for traveling thru Florida.
Comfortable and nicely furnished room. We had a suite and it was very nice, although I thought it was a little overpriced.
I was a little upset that I could not redeem my priority club points without making a call, placing a reservation, and then finally checking in, but I had just driven for 14 hours. Overall a nice family safe and friendly stay.
June 7, 2013
Rated 3.0 out of 5.0 by jcfu Broken Sofa Bed
Front desk was very welcoming at the late hout we checked in. Offered water bottles and a snack bag. Very friendly and courteous. Granted, I understand that sofa beds are geneerally uncomfortable devices. But this took the cake. Two eleven year old daughters attempted to sleep on sofa bed and the bottom half fell out from underneath them. Springs were broken to the bottom half of the undercarriage. Ended up removing the mattress and having them sleep on the floor. Front desk was helpul and knocked off 5000 points from our stay. I would hesitate to stay at this location again based on out experience with the bed. It was clear that nobody had looked at this bed in some time. When we opened it out / and closed it up there was trash and a great deal of dirt underneath the sofa bed itself. A bit disconcerting given this is the "suite".
May 26, 2013
Rated 5.0 out of 5.0 by Mottley Excellent two nights
Front desk personnel was especially friendly and very competent. We did have some overhead noise from teenagers from Skills America, bur front desk promptly resolved once we decided that it was not going to abate of its own.
May 5, 2013
Rated 3.0 out of 5.0
by BDaniels1 Beware of the furniture!
My fiancé and I stayed here when we first arrived in town for our wedding due to the hotel where our wedding was being held was book for this particular night. This was our first time staying at this particular hotel. Being that its a fairly new hotel we assumed that things would be great. Being that I am a platinum member I was given a small welcome "gift" that consisted of a bottle of water and a bag of chips, umm....thanks...but shouldn't I have received two being there were 2 guests in the room?
Anywho..., after my fiancé grabbed some food from next door he came back to eat. Well, while he was sitting at the desk in the chair he gently leaned back and then all of sudden landed on the floor. Thank goodness he wasn't too hurt, but he was rather shaken up. When I called the front desk they asked if they should call 911, I said no, but that they should bring up a chair that is NOT broken and rigged to look together.
Now, what really upset me was when the hotel associate brought another chair up and accused my fiance of breaking the chair. Clearly, you could see that the chair had previously broken and someone tried to put it back and make it look unbroken.
Other than this incident everything else was fine. I will make sure to do a more thorough check of the furniture in the room before settling in.
April 16, 2013
Rated 1.0 out of 5.0 by Greedy Don't care about customers, just money$$$$
I was a bi-weekly customer of this hotel until yesterday when I tried to book two rooms for 4/12/13 and was told there were NO available rooms, except for suites. I even spoke directly with L*****a (Manager) and was told NO rooms available. Well, I just found out that there is available rooms, lots of them, but all for a higher rate...it seems there is something special happening in Pensacola that weekend and ownership feels they can charge more, so I am out looking for another hotel chain.
I remember when the hotel was always empty. When nobody was coming to Pensacola because of the BP spill, there I was every 2 weeks giving them my money.
Now, when I could use a little consideration, I see where their loyalty lies. With the almighty dollar$$$$
Shame, but they wrongly assume that I will just be back in a month when there's nothing going on, WRONG, my business is gone. Oh and I WAS a priority club member. lol
April 5, 2013
Rated 5.0 out of 5.0 by Pastorjoe Pastorjoe
Excellent facility. I've stayed at this property on several occasions and it is always first class. From reservation to check out it is a great experience.
The staff is very professional and friendly.
April 2, 2013
Rated 4.0 out of 5.0 by Seaking Ideal location
Ideally located next to I-10 for our visit to the local area and its attraction's on the way to Houston to visit friends, the National Museum of the US Naval Aviation and Pensacola Beach. We found the staff to be friendly, helpful and efficient and met our needs on both times we stayed there on our trip. Despite being next to a busy road intersection we found the hotel quite and no problems with road noise, will certainly stay here again on our next visit
March 24, 2013