Rated 4.3 out of 5 by 130
Rated 5.0 out of 5.0 by florida33441 Newly Renovated & Beautiful Rooms
We arrived at this roadside hotel to find them just finishing the renovation to the lobby, the rooms had just been completed. Our king suite was all new and beautiful. Construction was going on in the lobby, the the staff handled everything very well. Angel at the front desk was simply amazing! The nice room made up for the inconvenience of work going on. Highly recommend. An asset to Holiday Inn.
February 15, 2015
Rated 3.0 out of 5.0 by Robert@1570 Construction spoiled the stay
I was told that there would be construction at this propery during our stay. We have been at other properties during construction so I thought I knew what to expect. Boy was I wrong, the entire lobby area had been gutted and reconstruction had started. The hallway on our floor was also only partly finished. The breakfast room was temporary set up in one of the meeting rooms and was lacking some of the food items one usuallys expects at this brand of property. In general the value for the price was my biggest complaint. Some adjustments to the rate seem to have been in order.
February 9, 2015
Rated 1.0 out of 5.0 by jds1961 Hotel condition not adaquate
Rooms should not have been rented with the main area of the hotel under going major construction.
February 5, 2015
Rated 5.0 out of 5.0 by One happy mom! Incredible staff!
We really enjoyed our stay at this hotel. The hotel is currently undergoing massive renovations so I can't really review it based on it's appearance. What truly amazed me was the staff at this location. They were so very friendly and always willing to go above and beyond to help us. When you are traveling with a toddler, having such helpful and friendly people makes a world of difference.
The breakfast was wonderful and there were so many options to choose from! We enjoyed grabbing a cup of tea/coffee and a freshly baked cookie in the early evening from the breakfast area and just sitting around chatting as a family.
January 29, 2015
Rated 2.0 out of 5.0 by DMS roadwarrior Total misrepresentation of property
My stay has come while it is under renovation -- which I know happens and has to happen, to maintain the level of quality mandated for IHG franchises. My problem is this -- I believe it is the responsibility of the leadership/ownership to make that known on the website.
The state of this hotel, as of today, should have been discounted. The first and third floors look like new construction -- my greeting was to the property was ta jackhammer breaking up the tile in the entry.
Customer service was really good -- they did everything they could to place me as far from the noise as they could. I would have simply cancelled and moved to another property had they not been so nice.
January 22, 2015
Rated 5.0 out of 5.0 by RonG63 Comfortable bed and great service.
A very clean and friendly place to stay rooms are quite and the beds are very comfortable. Staff are very friendly and are ready to help you when needed. Would recommended to anyone in the area to spend the night and have breakfast.
January 21, 2015
Rated 2.0 out of 5.0 by MATT2015 Booked during remodeling
I travel every other weekend for business, and when I do, I prefer to stay at a holiday inn express because they are always clean friendly and comfortable , the holiday inn express in Pensacola was the worst I have ever stayed in, I was booked during remodeling, so there was no complementary breakfast, the bed was uncomfortable with a cheap padding over the stiff mattress, and the towels were stiff and smelled like recycled water. The staff was friendly, but I would not stay at this particular Holiday inn again.
January 14, 2015