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Rated 4.3 out of 5 by 90 reviewers.
Rated 3.0 out of 5.0 by Pool heater broken We checked in and when we went to the pool, there was a note on the door saying that the pool heater was broken. We were not informed of this at check-in, and with a 2 1/2 year old, that put a HUGE damper on the stay. We tried to swim but it was just too cold. After complaining to the desk clerk, she said that it had been out of order for quite some time. I know other families had the same experience. We would have stayed elsewhere had we known at check-in. August 17, 2014
Rated 2.0 out of 5.0 by Pool not working Pool and pancake machine both out of order. These were both import and items when staying with children and both did not meet expectations August 13, 2014
Rated 2.0 out of 5.0 by Convenient location but lacking... We had several issues with amenities and climate control during our stay. Seemed like maintenance wasn't keeping up with the hotel as well as was needed. August 12, 2014
Rated 5.0 out of 5.0 by comfortable room everything was great , bed comfortable, a/c worked really well, breakfast very good and enjoyable August 12, 2014
Rated 1.0 out of 5.0 by Horrible The air did not work, could not be fixed or looked at as there was no managment or maintance staff on hand. The crib we requested had what looked like dried blood all over the side of the rails (we had to clorox after long wait in lobby and only one staff memeber on hand). Room was not clean feeling, stains on covers, bathroom was dingy. August 11, 2014
Rated 5.0 out of 5.0 by Felt right at home Hotel in very good condition, fresh and clean. Staff was very friendly and accommodating. Would definitely stay here again while in the Pensacola area. Only 30 min from the beach too. August 7, 2014
Rated 5.0 out of 5.0 by Great for the price and location The staff was wonderful, breakfast was better than expected, and the room was clean and comfortable. Will definitely stay her again... August 6, 2014
Rated 5.0 out of 5.0 by Outstanding and helpful young man as our desk clerk when we checked in. He truly went out of his way to help us successfully find a favorite restaurant from a number of years ago that had moved since our last visit to Pensacola. He was very friendly and welcoming and made sure we knew where the cookies were. August 5, 2014
Rated 5.0 out of 5.0 by BEST HOTEL!!! The staff is amazing! Front desk always welcomed me with smiles and friendly hello's as well as housekeeping. Rooms were very clean I couldn't find a flaw in the cleaning done by housekeepers. The breakfast was well stocked and hot! Overall my stay was great. This is the best Holiday Inn Express I have been to and I recommend it to everyone traveling through this area. August 2, 2014
Rated 4.0 out of 5.0 by as expected...friendly service and cookies in the lobby Everything was as we expected since we've stayed in other HIE hotels. It was a clean room with nice ammenities. The only thing we did not enjoy was the mildew smell out room had. My one year old was with us and it bothered me to have my child in a room smelling the way it did. I chalked it up to being near the beach and wet towels and people coming in and out during their visits. It was clean but smwlly. It could have just been our room too. August 1, 2014
Rated 4.0 out of 5.0 by Excellent service at the front desk The gentleman checking us in wad very professional, very polite and presented a very positive image to the guests. July 26, 2014
Rated 5.0 out of 5.0 by OUTSTANDING STAY First, Ms Taylor, Front Desk Receptionist, was very professional, courteous and went out of her way to check my family and I into the hotel. The room we stayed in was very relaxing and comfortable. The bed was very soft and firm, we had a decent choice of channels to watch on the TV and a lot of the channels was in High Def. The INDOOR pool was very nice, according to my kids. Breakfast was very enjoyable and was setup with a variety of food, healthy and not -so - healthy. I went for the not-so-healthy food. The hotel was overall very clean and neat. You have several different places to go eat in the area with-in 20 minutes. I would recommend this location on your next hotel stay. July 23, 2014
Rated 5.0 out of 5.0 by Great stay Perfect room for our anniversary trip! We loved the Jacuzzi in the room and the king bed! Breakfast was great and the front desk was very helpful. July 22, 2014
Rated 5.0 out of 5.0 by Great price, location and very nice hotel We travel to Pensacola about every other year, and have stayed at several hotels. This hotel had a great price, is located just off I10 in a very private area. It was very clean, and very quiet. It was just a few miles from downtown. There are several places to eat within walking distance. If you are not going to the beaches, this is a great place to stay. July 18, 2014
Rated 5.0 out of 5.0 by Easy Access Good Rest Spot We were on a long trip home to Texas from southern Florida. I used my iphone maps to locate places to stay in Pensacola. I am so glad that I called and booked the overnight stay at this Holiday Inn. I believe it was Maureen who helped me. Our room was clean and ready for us when we arrived. It was quiet too. The HOT breakfast buffet early the next morning was a great value. We were greeted by the staff with enthusiasm. I will stay here again,,, Oh yes, the access to the interstate was easy! Great place,,,thanks Holiday Inn Pensacola! July 18, 2014
Rated 5.0 out of 5.0 by Relaxing and comfortable This location is relaxing and comfortable. Real close to eating location and not to far from beach. July 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent place to stay with easy access to I-10. Friendly staff July 16, 2014
Rated 5.0 out of 5.0 by Great break after a day of driving We found this hotel on the internet as we drove from Miami to Texas. It was easy to find off of I-10. Parking was adequate and everything worked as it should. July 14, 2014
Rated 5.0 out of 5.0 by Loblolly Pensacola Great stay! Loved the indoor pool and fitness center. Restaurants are walking distance. Huge plus! Friendly staff! July 13, 2014
Rated 5.0 out of 5.0 by good place and good people We've stayed at this Holiday Inn Express 5 or 6 times and have had a very good experience each time. July 11, 2014
Rated 4.0 out of 5.0 by Wonderful Stay I recently had a two night stay from July 5-7 2014. My check in time was at four; however, the staff had the room already prepare and was able to check in upon my arrival. The staff was great, the breakfast was great, and the location not far from the beaches or the outlet in Foley, Alabama. The only problem I had was the extra pull out bed needed to be replaced badly. I feel through the bed when I sat on it and I had recently had back surgery. I informed the night attendant, and I was given a roll-a-away bed the next day. Other than that, everything was fine. July 10, 2014
Rated 5.0 out of 5.0 by great place to stay the service was friendly the place was clean and the check in was smooth, i checked early in the morning and the hoist gave me a great rate and was more then willing to help anyway she could July 4, 2014
Rated 4.0 out of 5.0 by customer service excellent The staff was so helpful, I made the reservation for friends coming to visit , They made it so easy. very nice area close to interstate July 2, 2014
Rated 5.0 out of 5.0 by Excellence in Pensacola This was a great stay. Everything was spot on. Best place to stay if you are visiting the Pensacola area. Very kid friendly place. Excellent staff. Great FREE Breakfast. Something for everyone. July 2, 2014
Rated 1.0 out of 5.0 by Not Holiday Inn Quality I have stayed in many Holiday Inn Express and Suites and have never seen one so dirty. I wish I had inspected the room before giving my credit card info. I will not make that mistake again. The smell of the property alone should have given a hint of what was to come. June 23, 2014
Rated 4.0 out of 5.0 by Nice Hotel Nice hotel, clean common facilities, food was as expected in a hotel like this. Beds were comfortable and bathroom was clean. Would bring family back here again. June 22, 2014
Rated 5.0 out of 5.0 by Check in The gentleman ( I wish I could remember his name) who checked is in on 6-9-14 was very pleasant and extremely helpful. He suggested that I sign up for the rewards program, which I did, explaining the benefits to me. No one else ever asked me too.We stayed at several Holiday Inn Express on our trip from California to Florida, for my sons internship with Disney, and found that the Pensacola location we stayed at was by far the best. Good Job! June 17, 2014
Rated 5.0 out of 5.0 by Pcola Great place to stay didn't recognize my status as an IGH member. June 14, 2014
Rated 3.0 out of 5.0 by not so hot The hotel was not truly clean, the carpet in the public areas was not clean and I wore shoes even in my room. The room had that masked perfume odor. The bed was not comfortable and the water pressure was lacking. The staff on duty when I checked in was not unprofessional but she was not friendly. The morning staff was much friendlier and the pool was clean. The room was overpriced. I will not stay here again. June 12, 2014
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