Rated 4.2 out of 5 by 41
Rated 2.0 out of 5.0 by workingperson Not too happy
1. Slow check in and for no reason.
2. Broke elevators.
3. My clean feet were nasty from walking on the carpet.
4. Desk phone went off 3 times during night. I had to unplupg it at 3 am.
5. Bugs in room. A. on desk cwawling.
B. On wall between beds.
C. In the bathroom light cover.
6. Can't here tv with ac running. Bad sound and loud ac.
7. Check out issues were bad. Took several tries and rude young lady at the desk.
8. No light at the desk. It was darkest area in the room.
10. No plugs near work area.
Great breakfast and super nice lady working in that area.
I try not to complain but this was BAD and it's a Holiday Inn Express and should be better for what it costs.
October 20, 2013
Rated 5.0 out of 5.0 by RayandKaren Great breakfast bar
We have stayed at numerous hotels over the years that offer a Free breakfast bar to their guests. No double about this Holiday Inn Express has the best Free breakfast bar. The food that was suppose to be hot was, the food that was suppose to be cold was. The sausage gravey was out of this world and we are very picky about our sausage gravey. You could tell that the ladies who took care of the breakfast bar took pride in it and area itself. GREAT JOB!
October 10, 2013
Rated 5.0 out of 5.0 by Olin1 EXCEPTIONAL CUSTOMER SERVICE + CONENIENCE
I don't ever seem time to post reviews but the staff at this Holiday Inn has gone above and beyond to provide exceptional customer service. Due to travel requirements I am away from home about 50% of the time. I have the choice to stay at any hotel but when in Pensacola I chose the Holiday Inn on Loblloly Lane for several reasons. First, they have consistently tried to make my stay as pleasant as possible. I am in the customer service business and know that the level of service that they provide only comes from hard work and focus from the top down on the customer. The staff is CONSISTENTLY friendly and accommodating. The rooms are clean and well appointed. In addition to service there is the convenience of the location which is right off of I-10 as well as three restaurants within walking distance of the hotel. Thanks to Loretta and staff for treating myself and my staff like family while we are away from home!
September 20, 2013
Rated 5.0 out of 5.0 by Thebuck44 Really great stay
Friendly, well informed staff. Cookie snack on arrival. Young lady @ breakfast was very cheerful, give her a raise!! Room was clean, bed was comfortable. Only negative was noisy bathroom fan and lack of ability to have separate switches for light and fan for those who like to leave light on at night with door nearly closed.
September 11, 2013
Rated 5.0 out of 5.0 by DBR1 Wonderful surprise
We usually preregister for hotels when traveling. Wasn't able to do it this time and decided to stop at this Holiday Inn Express after traveling 10 hours. Not sure what to expect and too tired to look around, we stopped. What a great surprise. The place was spotless. The lady at the desk couldn't have been better. The rate was reasonable and she even gave us a gift bag with water, Cheetos and candy for being a Priority Club Member. They even had home made cookies. The beds were very comfortable and the pillows had "Hard " and "Soft "written on then.
This place is first class!!!
Would highly recommend this place.
September 8, 2013
Rated 5.0 out of 5.0 by Lara83 Comfortable and lots of room.
The room was great, clean with lots of space. The indoor pool was great on the rainy afternoon.
September 5, 2013
Rated 3.0 out of 5.0 by Kdshepp1 Unpleasant staff
My experience with check in was not very pleasant. The front desk hostess was rude and I will not be returning this location. However the rooms were clean.
August 18, 2013
Rated 4.0 out of 5.0 by Opala Great Location
We have stayed in this HIE a few times. The location is great - right at the entrance to I10 - making it easy to go into Pensacola, the beach - West to the Casinos in MS. Clean and comfortable with a good breakfast. They do need to block the area behind the hotel because there is very little distance between your window and the fence blocking the wooded area. Folks were taking breaks (we assume) right at our window. Choose front rooms if possible if you are on the first floor. All around great and we plan to do it again pretty soon. As a HIE member, years ago, the paper was delivered to your room. This happened the first morning, but after that had to go to the lobby. We were excited thinking the service had been restarted, but were fooled. Still had papers, I guess that is a plus. Again - we'll do it again. We had a double queen room and I think a small table would be nice to have beside the bed. I'll ask for one next time and see if it is possible.
August 18, 2013
Rated 5.0 out of 5.0 by ADOle A Good Stay
Facility and staff are excellent. While convenient to highway, I wish the place could be nearer some restaurants and/or points of interest.
August 16, 2013
Rated 2.0 out of 5.0 by sugarbear1 Disappointed
While the hotel was clean, and the staff attentive, the overall experience was disappointing.
The mattresses in the fold out couches were just plain worn out and very uncomfortable. When we asked if we could at least just get a mattress from one of the roll away beds to put over the pull out bed, we were told NO because it violated Fire Regulations.
I would like to see the Fire Regulation this was in violation of.
The breakfast was marginal and the housekeeping service was terrible. We were at the hotel for one week and our room was cleaned a total of 4 times. We frequently had to call the front desk just to get clean towels.
This hotel is obviously a franchise operated by an absentee owner and I would not recommend the location.
August 7, 2013
Rated 5.0 out of 5.0 by veron highly recommended
breakfast variety was awesome and good.
the place is clean and staff are all friendly.
very likely to come back.
August 1, 2013
Rated 5.0 out of 5.0 by StatWoman Convienience in a great package
Located within walking distance of a chain casual dining restaurant, fast food, and a local diner, as well as a gas station with a convenience store. The staff is welcoming and helpful with all of your traveling questions. Breakfast was good and was warm--even after 9am! The indoor pool while a little small was a godsend in all those thunderstorms :) The parking area was safe and I could unwind after a stressful day.
July 30, 2013
Rated 5.0 out of 5.0 by Tommy50 Tommy50
Hotel was everything I needed. great location and awesome customer desk. Pool was clean room was comfortable and clean. thanks. 10
July 22, 2013
Rated 5.0 out of 5.0 by TedKK Great experience!!!
On our first night of our trip to Dallas, TX we stayed at one of your competitors across the road. The overall experience was dismal.
On our next night on the road we stayed at a Holiday Inn Express and we were impressed. so we made a point of staying at HIE's on the rest of our trip. We spent 3 more nights at other HIE's and we were very impressed with each and every one of them.
GREAT EXPERIENCE !!!
July 9, 2013
Rated 1.0 out of 5.0 by Marinesx4 May 2013 Horrible experience
I had a horrible stay. The assistant manager was the rudest most belittling person. I will NEVER stay here again. I asked the front desk, the assistant manager, and sent Facebook messages for the Manager to call or respond and I have still not received anything at all. I was a loyal customer but I am now done with this hotel.
June 12, 2013
Rated 5.0 out of 5.0 by William1958 Nice and easy location for traveling thru Florida.
Comfortable and nicely furnished room. We had a suite and it was very nice, although I thought it was a little overpriced.
I was a little upset that I could not redeem my priority club points without making a call, placing a reservation, and then finally checking in, but I had just driven for 14 hours. Overall a nice family safe and friendly stay.
June 7, 2013
Rated 3.0 out of 5.0 by jcfu Broken Sofa Bed
Front desk was very welcoming at the late hout we checked in. Offered water bottles and a snack bag. Very friendly and courteous. Granted, I understand that sofa beds are geneerally uncomfortable devices. But this took the cake. Two eleven year old daughters attempted to sleep on sofa bed and the bottom half fell out from underneath them. Springs were broken to the bottom half of the undercarriage. Ended up removing the mattress and having them sleep on the floor. Front desk was helpul and knocked off 5000 points from our stay. I would hesitate to stay at this location again based on out experience with the bed. It was clear that nobody had looked at this bed in some time. When we opened it out / and closed it up there was trash and a great deal of dirt underneath the sofa bed itself. A bit disconcerting given this is the "suite".
May 26, 2013
Rated 5.0 out of 5.0 by Mottley Excellent two nights
Front desk personnel was especially friendly and very competent. We did have some overhead noise from teenagers from Skills America, bur front desk promptly resolved once we decided that it was not going to abate of its own.
May 5, 2013
Rated 3.0 out of 5.0 by BDaniels1 Beware of the furniture!
My fiancé and I stayed here when we first arrived in town for our wedding due to the hotel where our wedding was being held was book for this particular night. This was our first time staying at this particular hotel. Being that its a fairly new hotel we assumed that things would be great. Being that I am a platinum member I was given a small welcome "gift" that consisted of a bottle of water and a bag of chips, umm....thanks...but shouldn't I have received two being there were 2 guests in the room?
Anywho..., after my fiancé grabbed some food from next door he came back to eat. Well, while he was sitting at the desk in the chair he gently leaned back and then all of sudden landed on the floor. Thank goodness he wasn't too hurt, but he was rather shaken up. When I called the front desk they asked if they should call 911, I said no, but that they should bring up a chair that is NOT broken and rigged to look together.
Now, what really upset me was when the hotel associate brought another chair up and accused my fiance of breaking the chair. Clearly, you could see that the chair had previously broken and someone tried to put it back and make it look unbroken.
Other than this incident everything else was fine. I will make sure to do a more thorough check of the furniture in the room before settling in.
April 16, 2013
Rated 1.0 out of 5.0 by Greedy Don't care about customers, just money$$$$
I was a bi-weekly customer of this hotel until yesterday when I tried to book two rooms for 4/12/13 and was told there were NO available rooms, except for suites. I even spoke directly with L*****a (Manager) and was told NO rooms available. Well, I just found out that there is available rooms, lots of them, but all for a higher rate...it seems there is something special happening in Pensacola that weekend and ownership feels they can charge more, so I am out looking for another hotel chain.
I remember when the hotel was always empty. When nobody was coming to Pensacola because of the BP spill, there I was every 2 weeks giving them my money.
Now, when I could use a little consideration, I see where their loyalty lies. With the almighty dollar$$$$
Shame, but they wrongly assume that I will just be back in a month when there's nothing going on, WRONG, my business is gone. Oh and I WAS a priority club member. lol
April 5, 2013
Rated 5.0 out of 5.0 by Pastorjoe Pastorjoe
Excellent facility. I've stayed at this property on several occasions and it is always first class. From reservation to check out it is a great experience.
The staff is very professional and friendly.
April 2, 2013
Rated 4.0 out of 5.0 by Seaking Ideal location
Ideally located next to I-10 for our visit to the local area and its attraction's on the way to Houston to visit friends, the National Museum of the US Naval Aviation and Pensacola Beach. We found the staff to be friendly, helpful and efficient and met our needs on both times we stayed there on our trip. Despite being next to a busy road intersection we found the hotel quite and no problems with road noise, will certainly stay here again on our next visit
March 24, 2013
Rated 2.0 out of 5.0 by Hen1 Comfortable bed and subpar service
Great nights of sleep beds comfortable. Watch your bill at check out if on business staff charges wrong cards and over draws accounts.
March 20, 2013
Rated 5.0 out of 5.0 by Lamar1 Not far from Naval Air & Space Museum
Stopped on our way back home. The Museum was a nice extra to see. Staff friendly
March 9, 2013
Rated 5.0 out of 5.0 by TheWanderer Great Customer Service!
We checked in on a Friday night without a reservation. The young lady at the front desk was extremely nice. I ask if there was a rewards night room available and she told me she had just had another lady check with priority club and this lady was told they didn't.
We went ahead and reserve a room, but seeing that I had asked for a rewards night, the young lady, I believe her name was Katelyn, upgraded us to a suite.
Later after getting into the room I used my App on my phone to find out if indeed they had a rewards night; they did. I went back to front desk and asked the young lady about it, she not only changed our stay to a rewards night but left us in the upgrade.
I asked if she was going to get into any trouble with her manager and she said " Any trouble I get for doing this is just going to happen, but as long as you folks are happy, I don't mind" . What a wonderful and caring thing for someone to say! This is what customer service used to be. Not because we were upgraded, but she was willing to take the "heat" to make us comfortable.
This young lady should teach some of the rest of the staff what customer care is all about. We will stay at this hotel anytime we are in the area, which is a lot, and highly recommend it to our friends and family!
Great customer care, great hotel! Thank You Katelyn!
February 15, 2013
Rated 5.0 out of 5.0 by Breezin Excellent place to stay
EZ access to interstate, very good food for the price, nice bar. Staff very nice.
No need to get out to find a good meal & drinks.
Room very quiet, bed was very comfortable, and room was dark, so EZ to get a good night rest.
January 7, 2013
Rated 5.0 out of 5.0 by Swasette Good Value
Room was clean and very quiet. Bed was not quiet as comfortable as those in other Holiday Inn Express Hotels. Easy access to I-10.
I would stay again.
January 6, 2013
Rated 5.0 out of 5.0 by Texas123 Had a restful night
Customer service was excellent. The room was clean and the bed was very comfortable
January 4, 2013
Rated 5.0 out of 5.0 by donzo clean, quiet, and nice folks
clean, quiet, and nice folks.
clean, quiet, and nice folks
clean, quiet, and nice folks
clean, quiet, and nice folks
December 28, 2012
Rated 4.0 out of 5.0 by dororacing choose to stay at this location again
Earlier in the night we set this location as our goal for the night. Driving back to Clearwater, FL from the Formula 1 race in Austin.
Wanted to stay somewhere we could depend on the quality of the accomodations.
As expected, the beds were very comfortable and allowed us to get some much needed rest. Water pressure in the shower was great.
Desk staff helped us with our late night check-in and allowed us to use our priority club points.
Morning breakfast helped us get on the road, and we enjoyed meeting another guest from the Formula One event.
November 25, 2012