Rated 4.4 out of 5 by 249
Rated 5.0 out of 5.0 by BOrlando Great Historical Place to stay
The hotel staff is friendly and some know a lot about the history of the hotel and the many beautiful pieces of furniture in the common areas. The girls at the front desk were so nice. I love staying at this hotel when I am in town.
June 21, 2014
Rated 4.0 out of 5.0 by KK7225CEO Good weekend
The rooms were clean and very comfortable. The staff was very knowledgeable and accommodating. They have a great bar. The restaurant was OK. The only real complaint I had was the walls are very thin and you can hear all noise from the adjoining rooms.
June 18, 2014
Rated 5.0 out of 5.0 by sturn great room
my room was clean, comfortable with an outstanding 10th floor view. I appreciated the quietness of my room. Room service was prompt and served by a professional.
June 17, 2014
Rated 5.0 out of 5.0 by BETSET Loved the train station entrance
my wife loved the train station entrance and the passing of the trains as her father worked for the rail road. The overall ambience of the interior of the hotel deserved the 5 star rating it has. Would recommend and stay again if in the area.
June 14, 2014
Rated 5.0 out of 5.0 by renee777 Home Away Home
The minute we walked in the hotel we was greeted by the bellman with a smile and he was very helpful with our luggage, we had a party of 6. The front desk was awesome the ladies accommodated us with the rooms of our choice, with excellent views. The restaurant was magnificent. We held our FBC-LEO Conference in the balllroom and we received outstanding service from the server's and the breakfast was hot & delicious. Overall our stay was Awesome. Thank you for your hospitality and will visit again soon.
June 3, 2014
Rated 3.0 out of 5.0 by dduck40 Nice view but needs work with drainage system
i really do like this hotel. My family and I stayed here twice in May and overall the hotel is nice. My only problem is the drainage system or the lack of drainage system at this hotel. The first time we stayed we noticed that it took the water a long time to drain but really didn't think it was anything too serious. During our 2nd visit it was worse and we had to call front desk to have someone come to the room to fix the problem. I'm not sure if we will stay here again and its unfortunate because we really do like to Grand!
June 1, 2014
Rated 4.0 out of 5.0 by Abim In general great comfort
In general it was a good experience, nice beds and pillows, comfortable room, the only issue is the location to close to the train rails, sometimes it woke me up.
June 1, 2014
Rated 4.0 out of 5.0 by TMHHOU Memorial weekend
Memorial weekend is always a busy time and often brings about loud and problematic guests to any hotel in the area, and the walls are a bit thin at this hotel. We had to change rooms the first night due to an annoying and loud guest in a room next door. However, the staff was always very courteous, understanding and helpful. The night manager on duty, Josh, was always very professional and assisted us whenever we had questions or concerns.
May 30, 2014
Rated 5.0 out of 5.0 by Katahoola64 Warm welcome and Excellent room
Warm friendly staff greeted us with a smile despite our late arrival; the lounge was welcoming w/ friendly bar staff; the rooms were from heaven--the a/c was on cooling the room, which was large, immaculate and well appointed. Also, lots of tv stations. :)
May 25, 2014
Rated 5.0 out of 5.0 by CapitalRep Classic venue!
Beautiful and historic lobby, coupled with friendly service and an awesome night's sleep - highly recommended!
May 19, 2014
Rated 4.0 out of 5.0 by Klinko Outstanding Accommodations
The ONLY thing that bothered me was poor, unusable wi-fi and a continuously flashing message light; both, apparently caused by historic rains about a week earlier.
May 14, 2014
Rated 5.0 out of 5.0 by gctraveler Excellent nights sleep
This hotel was charming. Staff was friendly and room was clean. If the price was 20 cheaper it would have been a homerun.
May 12, 2014
Rated 5.0 out of 5.0 by SissyAline Beautiful rooms and lots of history.
Room well-appointed. Had everything I need except good lights in bathroom. Had to sit at desk to apply makeup.
Loved the beds and the empty refrigerators. Housekeeping kept the room perfect.
May 11, 2014
Rated 5.0 out of 5.0 Great Service and price
This hotel is beautiful! Great location, easy to get to all areas in the Pensacola area. The only problem was the elevators were broken and there was long waits to get an elevator to you room, but other then that wonderful stay. I would stay again and highly recommend this property.
May 7, 2014
Rated 3.0 out of 5.0 by Graduation2014 out of service elevators.
Elevator out of service. Only one elevator out of three worked at a time.
May 7, 2014
Rated 5.0 out of 5.0 by emailstephen impromptu honeymoon
We needed a honeymoon but had little time or financial resources to accomplish it. Thanks to the staff and this hotel, we had a wonderful experience, and even extended our stay by one night because of it! THANKS JANET (front desk) and ALL for making us feel special and giving us a honeymoon to remember!!
April 29, 2014
Rated 5.0 out of 5.0 by 70-04 Roadrunner Jersey J Train issue
Was very afraid about the trains as mentioned in reviews I read prior to our pilot class reunion, but I must say, the comments are very overblown. The train issue is a non-issue. The hotel itself was much more upscale than I thought it would be, and the one meal we ate in the hotel was excellent. The staff was very helpful and very courteous during our three night stay. I wish all Crowne Plazas were this nice.
April 20, 2014
Rated 4.0 out of 5.0 by Taylor56 Nice
Very nice location. Hard to get in & out of the building especially with a cart of luggage.
Trains are a very BIG issue, hope you are not needing a lot of sleep. The staff is GREAT!! Loved the location for what we were there for.
April 18, 2014
Rated 5.0 out of 5.0 by Gios Great Hotel
Spent five days and four nights at the Crowne Plaza and had a great experience. The staff were friendly and very helpful. The room and all of the facilities were well maintained and very clean. The maid service was excellent and non intrusive during my stay.
April 15, 2014
Rated 5.0 out of 5.0 by Raven2 Great Place for a Convention
All was near perfect. Accommodations were great, attention by staff was superb, old-time atmosphere was fun and unusual. A great place to meet!
April 13, 2014
Rated 5.0 out of 5.0 by avid04 Wonderful time and excellent staff...
The staff couldn't have been nicer and more accomadating for our stay. The room was clean and comfortable and the housekeeping staff was excellent.
Everyone in the hotel was friendly and helpful. The hotel built around the old train station is charming and interesting.
April 11, 2014
Rated 5.0 out of 5.0 by James K. Staff, Service and Value
This was my first visit to Pensacola in many years and my first stay at a Crowne Plaza. I have stayed at many "5 star" hotels that are not on par with the staff, service and value that I expierienced during my stay at this hotel. My first and last encounter was with Eve who made us feel so welcome, treating us as if we were the only guests in the hotel. Eve should be commended for providing the perfect customer expierience. Our room 1415 was outstanding, clean, well appointed and and very comfortable with a very nice view, an excellent value. My many thanks to D.J. a true professional that was instumental in arranging my stay.
April 10, 2014
Rated 4.0 out of 5.0 by Pagan59 Wonderful staff but noisy
I thoroughly enjoyed the stay. My only complaint is that a train runs past the hotel and the horn is really loud. I was also able to hear a conversation in an adjacent room quite clearly. Perhaps I'm a bit more sensitive than most but it took me a little while to get used to it.
On the other end of the scale is the staff at the hotel. I have never had the pleasure of meeting a friendlier group of people. The people at the front desk were extraordinarily kind and helpful. We had a very small issue with the room and the front desk had it fixed almost immediately. The maids were very friendly. When we left the room at a time that I thought would be too late to have it cleaned one of the ladies said she would either find our maid or clean the room herself. When we returned the room was clean and inviting. They were always friendly and smiling.
The decor is really interesting and highlights the history of Pensacola. I especially liked the pictures in the CAVU lounge.
My wife and I really enjoyed our stay at the hotel.
April 9, 2014
Rated 5.0 out of 5.0 by Forestlover72 Luxurious comfortable room! We loved it!
We were very happy staying there. The staff were friendly, professional, and accommodating. The pool was wonderfully sparkling and clean. Food in the 1912 Restaurant was fantastic. The wait staff were friendly and well trained to handle a large crowd. We would definitely stay there again!
April 9, 2014
Rated 5.0 out of 5.0 by Texans Great hotel and location
Excellent location, near the Old Pensacola Historic District. We did a lot of walking, as the weather was nice. Lots to see and interesting places to eat. The hotel and the old railway station are magnificent, and the staff was friendly and very helpful. Need more than 5 stars to properly rate experience.
April 9, 2014
Rated 5.0 out of 5.0 by Lklinger Beautiful hotel
Loved my stay at this beautiful hotel ~ charming!
Great staff, friendly and helpful. I would definitely stay here again :)
March 30, 2014
Rated 5.0 out of 5.0 by tim1 Staff
These are the nicest people! All very pleasant with excellent attitudes. They all seem very happy to be there!
March 29, 2014
Rated 5.0 out of 5.0 by Steven Bishop Comfort in a historic setting
Comfortable well appointed hotel with historic features (renovated railway station). Close to points of interest in Pensacola. Amenable staff.
March 26, 2014
Rated 4.0 out of 5.0 by Amanda0528 Weekend Stay
The hotel was very nice and it was extremely convenient for my event. However, there were a few issues with our stay.
The bathtub would not drain. It took 2 days for someone to fix it.
Also we were on a non smoking floor and we could smell smoke the entire stay. Our room was across the hall from the staff area and someone was smoking all night. It even came through our door and vents.
In order to try and get the issues resolved, we called the front desk several times. However, nobody ever picked up the phone. We called every line but no answer. In ordered to get help we had to go to the front desk every time but even then our issues were not resolved.
March 26, 2014
Rated 3.0 out of 5.0 by cdburt Pensacola
I stay at many Crowne Plaza properties while traveling for work. I was surprised that this property was a Crowne Plaza. The hotel was located immediately on a major freeway with a frequently used railway immediately (next to) to property. It was noisey and congested. The rooms were small and noise from the hallway was very evident at all hours of the day. The hotel restaurant menu was very limited and was not always open during the hours advertised.
March 26, 2014