Rated 3.9 out of 5 by 37
Rated 5.0 out of 5.0 by Kay17751 Comfortable Room, Great Staff
We chose this hotel for a Thanksgiving stay as we were visiting my son who is stationed at the Pensacola NAS. I have nothing but praise for the helpfulness of the staff, the comfort and quietness of the room, the cleanliness of the accommodations and the lovely free breakfast. Even the coffee was great...and I am pretty much a coffee snob. Very close to the Base and quite easy to find from this hotel. I will definitely choose this property next time I am in Pensacola.
December 3, 2013
Rated 3.0 out of 5.0 by Me64 FIX THE WATER TEMPTURE
First morning, no hot water.
Second morning, no hot water.
Third & Fouth days & nights, water would change from cold to super hot several times during shower.
No information on HBO in room.
Cable would fade in and out many times. No weather to blame.
November 25, 2013
Rated 4.0 out of 5.0 by tlc177 It was OK.
Certainly the rooms and the breakfast foods and service at breakfast were what I expected for HIE.
I was disappointed in the "fitness" center. The three pieces of equipment are old and need replaced. You have to go outside to reach the fitness center.
The lighting in the fitness center is on a sensor and when you are running on the treadmill that movement is not triggering the sensor and after a while the light goes out. You have to move off of the treadmill to get the light to come back on. Afraid someone could get hurt.
Front desk people were interesting. I had to remind the person at check in that I was a Rewards Club Member.
I needed a location close to the base. This was excellent for that. If I return to Pensacola I would stay at the Holiday Inn Express at Pensacola Beach again.
November 19, 2013
Rated 4.0 out of 5.0 by Micc Service
Wonderful staff. Comfortable beds. Hot tub should be covered at night as its not a hot tub. Warm water.
Will stay again.
November 13, 2013
Rated 4.0 out of 5.0 by ghack Accessible Accommodations were Great
Our room was totally handicapped accessible with a true roll in shower (no tub.) The entire space of the room was more than adequate for someone in a wheelchair.
The only issue we encountered happened at arrival on Wednesday evening was a stopped up toilet. I called the front desk and was told there was " nothing" that could be done until the next morning and that we could use the restroom in the front lobby in the meanwhile!
.....I went to the front desk and asked for a plunger and took care of the problem myself!
November 12, 2013
Rated 2.0 out of 5.0 by NoSleepatall Walls are thin ice!
My family came to this hotel because we were attending a wedding on base. On our first night we layed our head around 10pm and all we could hear was people walking, stomping, running above us. (We were on 2nd floor). I thought gee these walls are thin! I said to myself maybe they will go to sleep and I won't worry about it! WRONGGGGGGGG!!!!!!!! I would wake up every 30 mins to an hour from the same sounds till I finally couldn't take anymore and I called the front desk! His response was he was going to go up there and calm them down. So for about 10 mins there was quite. But after that - it was back on!.
Everything else about the hotel was great, but if you want a good night sleep maybe stay on the top floor any other floor you will be awaken. Obviously the management does not want to take the time and resources to making sound proof room! We won't be back to this hotel!
November 4, 2013
Rated 5.0 out of 5.0 by DVA1 Great hotel in perfect location
The Pensacola West-Navy Base Holiday Inn hotel was great. We wanted to visit the Naval Museum; car museum and the Capitol Buildings. Hotel was ideally located for all these. Staff were extremely helpful; breakfast was great; room was very clean and coffee was available all day. We had a wonderful time. We will book this hotel again as the Blue Angels will be flying again soon.
October 31, 2013
Rated 3.0 out of 5.0 by Ripster Unsatisfied Platinum!
I will typically stay in Holiday Inn properties 5 nights a week throughout the Southeast USA. Most are great properties with superior staff, however, this HIE left a lot to be desired.
I was there for 3 nights, but only took advantage of the breakfast one of the three days. The first morning I went in for breakfast at 9:15 AM and the lights were turned off even though breakfast was supposed to be available until 9:30 AM. When I questioned the lady in charge, she had an attitude and stated we are closing in a few minutes? The eggs were watery and not edible & the bacon was a ball of grease. No oatmeal or fresh fruit.
In the morning I like to fix a cup of coffee, but the maids didn't bother to leave coffee or even clean the coffee maker. When I returned to my room on Thursday, my door was open wide and anyone could have walked in and stolen my lap top and Ipad. Fortunately nothing appeared to be missing. Finally, I had to give them my credit card upon my arrival, although the room was prepaid for my stay. They put $125 on hold for incidentals and it was supposed to be $100? I was told that the money would be released upon checkout. I checked with my bank (credit card company) and the money was not released. The customer service lady with Capital One was kind enough to call the front desk at this property and Carly gave her the approval to release the funds. In fact, the only person with the hotel who was professional was Carly, and she was very accommodating.
Holiday Inn is my choice of hotels, however, I will not be returning to this property in the future.
October 19, 2013