Rated 4.0 out of 5 by 104
Rated 5.0 out of 5.0 by navy dad 63 nice stay
clean rooms / friendly staff / save location , the idea place to stay if visiting someone from the navy base.
September 29, 2014
Rated 2.0 out of 5.0 by Kathy551 Noisy AC. Damaged shower.
Our room smelled 'off'. We think it was due to the floor of the shower being quite broken and water collecting underneath it. Additionally, the AC sounded like a broken wash machine. Far less than what we expect at a Holiday Inn. When we told the front desk, their only response was 'we'll have maintenance look at it.'
September 12, 2014
Rated 4.0 out of 5.0 by lett Hotel conditions
The hotel was very clean inside and out. Rooms were very nice and comfortable. Good breakfast and fast checkout.
September 8, 2014
Rated 5.0 out of 5.0 by TR715 Business Trip
Had to travel for business and would stay at this hotel again!
September 8, 2014
Rated 1.0 out of 5.0 by Gold IHG member Terrible place!!
This was the worst hotel I have ever been to. Not only were the people that working the front desk rude, they hated their job!!! I stay at holiday inn all over the country and I will tell you I WILL NEVER stay here again! The door coming into the hotels do not work, the breakfast was not filled half way through the breakfast hours, the coffee was colored water and no one cared about anything. The front desk people did not know how to make a key card work. Every time without fail I would leave the hotel and go all the way up to my room and had to go all the way back down to the front desk for them to check my reservation, question on if I was putting the key I. The right way, they would check it and say " sorry it was not made right". If you can choose another hotel I would totally do it as you will spend more time frustrated then being on vacation!
September 6, 2014
Rated 5.0 out of 5.0 by DougfromLa Enjoyed stay
The hotel was very clean and staff was extremely nice.
September 4, 2014
Rated 5.0 out of 5.0 by myang comfortable environment and great breakfast
Nice rooms, great variety of breakfast, extremely helpful/friendly staff. Felt very comfortable staying here.
September 1, 2014
Rated 4.0 out of 5.0 by jmp537 Pensacola West-Navy Base
Welcoming and caring staff from the front desk, to housekeeping, to the breakfast staff. Excellent location to Corry and NAS Pensacola. There are a variety of restaurant options nearby and downtown Pensacola, the beach, and shopping centers are just a few miles away.
September 1, 2014
Rated 5.0 out of 5.0 by budholc Quiet and comfortable
rooms were clean, well-stocked, and comfortable; staff was friendly and the breakfast menu was excellent.
August 29, 2014
Rated 5.0 out of 5.0 by Traveling1954 Very nice stay!
A very nice hotel and the location fit my needs. Kudos to the wait staff for the breakfast area. She kept everything clean and well stocked. This hotel will be my place to stay when working in the Pensacola area.
August 25, 2014
Rated 5.0 out of 5.0 by HopeJoy Great Service
Rooms were neat and clean. Staff was wonderful, especially Dusty at the front desk! Breakfast was very good. Pool was nice. The location was great. Thank you for the nice stay and friendly service. We cannot wait for our next visit.
August 20, 2014
Rated 5.0 out of 5.0 by Brooke25 Great Hotel in Every Way
We stayed at this hotel for a night and had a great experience. The room and hotel were clean and modern, the staff was very friendly, and the breakfast was great. I would stay at this hotel again.
August 19, 2014
Rated 5.0 out of 5.0 by Susan71 Nice and Helpful Staff
Nice staff and it seems that most of the clientele is military related which I really enjoyed.
August 17, 2014
Rated 5.0 out of 5.0 by Melissa1978 Nice hotel and friendly service
The hotel was nice, however we were in FL on a family vacation, it is about a 25 minute drive from the Pensacola Beach Island but we were told it was only 10. The area the hotel is in is not a good nor clean area, the hotel seemed out of place because it was clean both inside and out.
August 13, 2014
Rated 4.0 out of 5.0 by Go Navy Good location - Facilities a little outdated.
Stayed here for a meeting at NAS Pensacola, good location and easy to get to the Base. One night however, our air conditioner was not working properly. Called to the front and spoke to Dusty, very nice. He advised that there were no rooms available and no maintenance personnel were on site. He did offer me extra points for the inconvenience, I have not yet received them though.
I "troubleshooted" the problem and advised Dusty that the air conditioner needed some PM to solve the issue. It was a long night in the Florida summer heat and humidity.
I hope this will be a learning experience for this hotel to keep the customers comfortable for the price charged per night.
Still looking for the points/comps that were offered.
August 11, 2014
Rated 5.0 out of 5.0 by RobA65 Nice, clean room
Location convenient to the Naval Air Station. Easy to get to downtown Pensacola.
August 6, 2014
Rated 1.0 out of 5.0 by Tipit Un happy experience
Poorly run facility. Towels out in the fitness room. Printer did not print/work well. Breakfast: rotten apples, hard/dry eggs, sausage was under cooked(microwaved)/not crispy, etc. Internet did not work most of the time I was there.
August 5, 2014
Rated 4.0 out of 5.0 by Billybob118 Just OK
Price was acceptable when compared to similar properties. Bathroom was in need to attention in several areas. A/C was noisy and inefficient.
August 4, 2014
Rated 3.0 out of 5.0 by Bosheep No WiFi
WiFi did not work on 3rd floor. Front desk said it was due to the number of users when the hotel was full. Gee...that made me wonder if the hot water would run out or if there would be enough bed sheets. No, that is silly because every hotel provides hot water...and WiFi. I could see multiple routers in play but I was disconnected and looking for a signal more than I was connected. Lack of WiFi seriously degraded my experience.
August 3, 2014
Rated 5.0 out of 5.0 by patdarlene Staff were always helpful.
Clean and safe place to stay. Had no problems at all with the hotel or staff. Staff were always smiling.
August 3, 2014
Rated 4.0 out of 5.0 by Mary257 Nice Hotel
Hotel was your normal Express, girl at front desk was friendly room was spacious, and bathroom was nice. The only thing I didn't like would be the AC unit. It didn't cool my room well at all I was hot the whole time I stayed. On my second day I notified the front desk and asked for them to get someone to come look at it. Not sure if they did or not but it never did cool down the room but when I would put my hand over the unit it was blowing cold so not sure if it just wasn't blowing hard enough. Person checking me in didn't recognize me as a member (I don't really care honestly but I just know its something they are suppose to do) Other then that my stay was good. Nice and quiet at the hotel despite its location.
August 2, 2014
Rated 3.0 out of 5.0 by Joey73 Rude, inconsiderate front desk staff
When we arrived to check in the front desk staff were very rude. I had called the day before to try to arrange a room and was not told of all the options by the rude staff that answered the phone.
August 1, 2014
Rated 3.0 out of 5.0 Pensacola West-Navy Base one night stay
Adequate but ther was no way to take a shower. The ac unit was louder than most of the places I stay during business trips. The pillows were too soft and did not have adequate support.
July 29, 2014
Rated 2.0 out of 5.0 by suzieQs98 Very dissapointing
The hallways are hot and un cooled, our a/c could not cool our room and it was humid and damp in the room and hallway. The carpet in front of the a/c was wet and smelly. Housekeeping did not come 2 days in a row, there was not enough towels for the 4 of us to shower. Breakfast was a let down. There was a disgusting sausage gravy that I can't describe the flavor of! Cereal, toast, and precooked bacon that was plastic like! The pancake machine was not working the entire stay, so no pancakes for the kids :(
The first night our toliet was stopped up and we had to fix it ourselves!
Over all this place is severally disappointing! This hotel ruined our vacation.
July 28, 2014
Rated 1.0 out of 5.0 by Jokat1021 Clammy linen and smoking guests
The linen on the beds were clammy/moist due to the high humidity and the A/C not being set high enough before we arrived. We had to change all the sheets out. The carpet felt grimy The hotel ran out of clean towels. My wife used the fitness room and the treadmill display was inoperable. The hotel is billed as smoke free and you have to initial on paperwork when you sing in that you understand that. Despite all this, there were guests smoking at the pool. The smoke wafted into the lobby area by the elevator and lingers. The pool area is so small that I had to leave with my children due to the amount of second hand smoke. On the day of departure, there was another guest smoking outside the entrance (less than 50ft away) so we had to pass through more second hand smoke in order to get to our vehicle.
July 23, 2014
Rated 4.0 out of 5.0 by MUNSTERVFPLT Nice little area
The Holiday Inn Express is located in a nice area. Hotel is very close to NAS Pensacola and the beaches. Rooms were very clean. Outside areas were well lit. I was not worried where to park my vehicle. Pool was clean. Breakfast selection is average, Not a FULL BLOWN restaurant, which I understand. I was happy and my 11 year old was happy with breakfast. She loved the hot cinnamon rolls.
The receptionest ASSUMED I would smoke in the room. Instead of threatening me with a 250.00 extra charge she could have said "you are in a non-smoking room." I have never smoked indoors and did not appreciate the threat, especially in front of my 11 yr old.
The other staff members were friendly. I would stay there again.
We were there to let my daughter see the exact airplane her grandfather flew in during Vietnam.
July 23, 2014
Rated 4.0 out of 5.0 by SandC Quick Stop
We stayed at this property in December, so I chose to return for a few days this summer...all was good or better, except housekeeping...though we did not have the DND sign out, our room was not cleaned, trash not emptied, and getting towels seemed to be a struggle...i
July 19, 2014
Rated 5.0 out of 5.0 by Sam G Excellent Hotel
New hotel always makes an excellent visit. I will add this hotel location and revisit it again soon thks
July 12, 2014
Rated 4.0 out of 5.0 by World Fisherman Good Location
Great little hotel, close to shopping and a variety of places to eat. Hot tub was hot, pool was refreshing, staff friendly and hotel was secure - I would reccomend this hotel!
July 7, 2014
Rated 4.0 out of 5.0 by pryeliz OFF THE BEATEN PATH
Although it is not near the beach by any stretch of the imagination, it is new construction, clean, comfortable in mainly a quiet residential area. My only complaint which is with all HI Expresses is that they change the shower heads and include more luggage stands in the room so I don't have to put bags on the floor and constantly bend over to dig things out.
July 5, 2014