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Rated 3.9 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Very nice stay! A very nice hotel and the location fit my needs. Kudos to the wait staff for the breakfast area. She kept everything clean and well stocked. This hotel will be my place to stay when working in the Pensacola area. August 25, 2014
Rated 5.0 out of 5.0 by Great Service Rooms were neat and clean. Staff was wonderful, especially Dusty at the front desk! Breakfast was very good. Pool was nice. The location was great. Thank you for the nice stay and friendly service. We cannot wait for our next visit. August 20, 2014
Rated 5.0 out of 5.0 by Great Hotel in Every Way We stayed at this hotel for a night and had a great experience. The room and hotel were clean and modern, the staff was very friendly, and the breakfast was great. I would stay at this hotel again. August 19, 2014
Rated 5.0 out of 5.0 by Nice and Helpful Staff Nice staff and it seems that most of the clientele is military related which I really enjoyed. August 17, 2014
Rated 5.0 out of 5.0 by Nice hotel and friendly service The hotel was nice, however we were in FL on a family vacation, it is about a 25 minute drive from the Pensacola Beach Island but we were told it was only 10. The area the hotel is in is not a good nor clean area, the hotel seemed out of place because it was clean both inside and out. August 13, 2014
Rated 4.0 out of 5.0 by Good location - Facilities a little outdated. Stayed here for a meeting at NAS Pensacola, good location and easy to get to the Base. One night however, our air conditioner was not working properly. Called to the front and spoke to Dusty, very nice. He advised that there were no rooms available and no maintenance personnel were on site. He did offer me extra points for the inconvenience, I have not yet received them though. I "troubleshooted" the problem and advised Dusty that the air conditioner needed some PM to solve the issue. It was a long night in the Florida summer heat and humidity. I hope this will be a learning experience for this hotel to keep the customers comfortable for the price charged per night. Still looking for the points/comps that were offered. August 11, 2014
Rated 5.0 out of 5.0 by Nice, clean room Location convenient to the Naval Air Station. Easy to get to downtown Pensacola. August 6, 2014
Rated 1.0 out of 5.0 by Un happy experience Poorly run facility. Towels out in the fitness room. Printer did not print/work well. Breakfast: rotten apples, hard/dry eggs, sausage was under cooked(microwaved)/not crispy, etc. Internet did not work most of the time I was there. August 5, 2014
Rated 4.0 out of 5.0 by Just OK Price was acceptable when compared to similar properties. Bathroom was in need to attention in several areas. A/C was noisy and inefficient. August 4, 2014
Rated 3.0 out of 5.0 by No WiFi WiFi did not work on 3rd floor. Front desk said it was due to the number of users when the hotel was full. Gee...that made me wonder if the hot water would run out or if there would be enough bed sheets. No, that is silly because every hotel provides hot water...and WiFi. I could see multiple routers in play but I was disconnected and looking for a signal more than I was connected. Lack of WiFi seriously degraded my experience. August 3, 2014
Rated 5.0 out of 5.0 by Staff were always helpful. Clean and safe place to stay. Had no problems at all with the hotel or staff. Staff were always smiling. August 3, 2014
Rated 4.0 out of 5.0 by Nice Hotel Hotel was your normal Express, girl at front desk was friendly room was spacious, and bathroom was nice. The only thing I didn't like would be the AC unit. It didn't cool my room well at all I was hot the whole time I stayed. On my second day I notified the front desk and asked for them to get someone to come look at it. Not sure if they did or not but it never did cool down the room but when I would put my hand over the unit it was blowing cold so not sure if it just wasn't blowing hard enough. Person checking me in didn't recognize me as a member (I don't really care honestly but I just know its something they are suppose to do) Other then that my stay was good. Nice and quiet at the hotel despite its location. August 2, 2014
Rated 3.0 out of 5.0 by Rude, inconsiderate front desk staff When we arrived to check in the front desk staff were very rude. I had called the day before to try to arrange a room and was not told of all the options by the rude staff that answered the phone. August 1, 2014
Rated 3.0 out of 5.0 Pensacola West-Navy Base one night stay Adequate but ther was no way to take a shower. The ac unit was louder than most of the places I stay during business trips. The pillows were too soft and did not have adequate support. July 29, 2014
Rated 2.0 out of 5.0 by Very dissapointing The hallways are hot and un cooled, our a/c could not cool our room and it was humid and damp in the room and hallway. The carpet in front of the a/c was wet and smelly. Housekeeping did not come 2 days in a row, there was not enough towels for the 4 of us to shower. Breakfast was a let down. There was a disgusting sausage gravy that I can't describe the flavor of! Cereal, toast, and precooked bacon that was plastic like! The pancake machine was not working the entire stay, so no pancakes for the kids :( The first night our toliet was stopped up and we had to fix it ourselves! Over all this place is severally disappointing! This hotel ruined our vacation. July 28, 2014
Rated 1.0 out of 5.0 by Clammy linen and smoking guests The linen on the beds were clammy/moist due to the high humidity and the A/C not being set high enough before we arrived. We had to change all the sheets out. The carpet felt grimy The hotel ran out of clean towels. My wife used the fitness room and the treadmill display was inoperable. The hotel is billed as smoke free and you have to initial on paperwork when you sing in that you understand that. Despite all this, there were guests smoking at the pool. The smoke wafted into the lobby area by the elevator and lingers. The pool area is so small that I had to leave with my children due to the amount of second hand smoke. On the day of departure, there was another guest smoking outside the entrance (less than 50ft away) so we had to pass through more second hand smoke in order to get to our vehicle. July 23, 2014
Rated 4.0 out of 5.0 by Nice little area The Holiday Inn Express is located in a nice area. Hotel is very close to NAS Pensacola and the beaches. Rooms were very clean. Outside areas were well lit. I was not worried where to park my vehicle. Pool was clean. Breakfast selection is average, Not a FULL BLOWN restaurant, which I understand. I was happy and my 11 year old was happy with breakfast. She loved the hot cinnamon rolls. The receptionest ASSUMED I would smoke in the room. Instead of threatening me with a 250.00 extra charge she could have said "you are in a non-smoking room." I have never smoked indoors and did not appreciate the threat, especially in front of my 11 yr old. The other staff members were friendly. I would stay there again. We were there to let my daughter see the exact airplane her grandfather flew in during Vietnam. July 23, 2014
Rated 4.0 out of 5.0 by Quick Stop We stayed at this property in December, so I chose to return for a few days this summer...all was good or better, except housekeeping...though we did not have the DND sign out, our room was not cleaned, trash not emptied, and getting towels seemed to be a struggle...i July 19, 2014
Rated 5.0 out of 5.0 by Excellent Hotel New hotel always makes an excellent visit. I will add this hotel location and revisit it again soon thks July 12, 2014
Rated 4.0 out of 5.0 by Good Location Great little hotel, close to shopping and a variety of places to eat. Hot tub was hot, pool was refreshing, staff friendly and hotel was secure - I would reccomend this hotel! July 7, 2014
Rated 4.0 out of 5.0 by OFF THE BEATEN PATH Although it is not near the beach by any stretch of the imagination, it is new construction, clean, comfortable in mainly a quiet residential area. My only complaint which is with all HI Expresses is that they change the shower heads and include more luggage stands in the room so I don't have to put bags on the floor and constantly bend over to dig things out. July 5, 2014
Rated 5.0 out of 5.0 by Wonderful staff; beautiful hotel The staff is very attentive and helpful. The hotel is beautiful, safe, and clean. It is very close to the base which was our goal. It is also easily accessible to the beaches which we also enjoyed. I would highly recommend this hotel as a place to stay. July 4, 2014
Rated 4.0 out of 5.0 by good value good value for my budget, plan to stay at this property each time I am in town for business June 23, 2014
Rated 4.0 out of 5.0 by Our Stay Convenient location. Clean room and good breakfast variety. June 19, 2014
Rated 5.0 out of 5.0 by The Ladies At Front Desk Were GREAT! The Hotel Was Very Clean As Well As Our Room. We Were There To Watch The Blue Angels Practice And The Ladies We Very Helpful In The Information We Needed To See Them. We Will Stay There Again. June 16, 2014
Rated 3.0 out of 5.0 by carpet cleaning carpet cleaning inconvenience with not enough notice to make other plans. No manager on duty to correct the problem June 12, 2014
Rated 3.0 out of 5.0 by Good, but not great If you're just looking for a night and a bit, this place is good. The bed/pillows were comfortable, breakfast was good, hotel staff accommodating, and it was generally a good IHG experience. The fitness center only had cardio equipment, the towels were really thin and abrasive, and the location is in a not so great part of town. The pool AND hot tub to help ease the stay. The elevator was scary, as there were odd noises/creaks on the ride up and down. Yet, I'd probably stay there again, as it wasn't as bad as I've seen before. June 10, 2014
Rated 3.0 out of 5.0 by Clean and safe just one problem The hotel staff upon check-in was very helpful. She spent time with me answering my questions since I had never been in the area. Everything was clean and nice. Just had a problem with the bathroom toilet. The water was steaming hot. I had never seen this problem before. Since we were only staying the night and had arrived later in the evening, we didn't worry about reporting the problem. I think the price for our stay could have been cheaper. June 6, 2014
Rated 5.0 out of 5.0 by Very clean rooms and breakfast areas I would recommend the Holiday Inn Express to anyone. Great service, and price. June 5, 2014
Rated 3.0 out of 5.0 by Hospitality A comfort C- We stayed one night for a funeral at Barrancas National Cemetery. Our room had an A/C that could not dehumidify and two of our other three rooms had cleanliness issues after being cleaned. A little remedial training might be in order. Overall a disappointing stay following a stellar Holiday Inn stay in a different city the night before. June 4, 2014
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