Rated 3.9 out of 5 by 73
Rated 2.0 out of 5.0 by suzieQs98 Very dissapointing
The hallways are hot and un cooled, our a/c could not cool our room and it was humid and damp in the room and hallway. The carpet in front of the a/c was wet and smelly. Housekeeping did not come 2 days in a row, there was not enough towels for the 4 of us to shower. Breakfast was a let down. There was a disgusting sausage gravy that I can't describe the flavor of! Cereal, toast, and precooked bacon that was plastic like! The pancake machine was not working the entire stay, so no pancakes for the kids :(
The first night our toliet was stopped up and we had to fix it ourselves!
Over all this place is severally disappointing! This hotel ruined our vacation.
July 28, 2014
Rated 1.0 out of 5.0 by Jokat1021 Clammy linen and smoking guests
The linen on the beds were clammy/moist due to the high humidity and the A/C not being set high enough before we arrived. We had to change all the sheets out. The carpet felt grimy The hotel ran out of clean towels. My wife used the fitness room and the treadmill display was inoperable. The hotel is billed as smoke free and you have to initial on paperwork when you sing in that you understand that. Despite all this, there were guests smoking at the pool. The smoke wafted into the lobby area by the elevator and lingers. The pool area is so small that I had to leave with my children due to the amount of second hand smoke. On the day of departure, there was another guest smoking outside the entrance (less than 50ft away) so we had to pass through more second hand smoke in order to get to our vehicle.
July 23, 2014
Rated 4.0 out of 5.0 by MUNSTERVFPLT Nice little area
The Holiday Inn Express is located in a nice area. Hotel is very close to NAS Pensacola and the beaches. Rooms were very clean. Outside areas were well lit. I was not worried where to park my vehicle. Pool was clean. Breakfast selection is average, Not a FULL BLOWN restaurant, which I understand. I was happy and my 11 year old was happy with breakfast. She loved the hot cinnamon rolls.
The receptionest ASSUMED I would smoke in the room. Instead of threatening me with a 250.00 extra charge she could have said "you are in a non-smoking room." I have never smoked indoors and did not appreciate the threat, especially in front of my 11 yr old.
The other staff members were friendly. I would stay there again.
We were there to let my daughter see the exact airplane her grandfather flew in during Vietnam.
July 23, 2014