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Rated 4.1 out of 5 by 99 reviewers.
Rated 4.0 out of 5.0 by Overall good stay Overall my stay at this hotel was good. The staff that I encountered were very friendly and helpful. I would stay here again. September 26, 2014
Rated 4.0 out of 5.0 by Buena ubicación Se recomienda ya que tiene facil acceso buena ubicación sobretodo para conciertos y eventos deportivos y su precio es muy accesible. September 23, 2014
Rated 3.0 out of 5.0 by Hotel needs updates I booked the hotel for an event in Phoenix. The staff was friendly and helpful, although there was much confusion when I checked in. The hallway carpets were stained and the room needs updates. There was good selection at breakfast. September 23, 2014
Rated 2.0 out of 5.0 by disappointed Smokey rooms in nonsmoking. Rude front desk clerk who refused to let us check in early when all we wanted was a key due to returning to hotel after 11pm. Charged my card for other family rooms after that paid for their own. Staff seemed untrained on how to handle billing and booking for family of 8. Never ever had this bad of experience with IHG hotels. September 21, 2014
Rated 5.0 out of 5.0 by excellent breakfast I not a breakfast person but the egg with cheese really is delicious. September 20, 2014
Rated 1.0 out of 5.0 by Broken AC unit and musty smell Select a different HIE if you are staying in the NW Phoenix Metro area. From the outside this looked fine, inside was a different story however. September 18, 2014
Rated 2.0 out of 5.0 by Poor customer service Front desk was not helpful or friendly. When we asked questions it was if we were putting her out. September 17, 2014
Rated 4.0 out of 5.0 by Great Service The staff was very helpful and attentive to our needs. The hotel was also very clean and comfortable. September 17, 2014
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