Rated 4.1 out of 5 by 83
Rated 3.0 out of 5.0 by ABQManagement Could use furnishings to be refurbished
From holes in the sofa cushion, to a mattress that felt older than my one at home (10 years now), I was not very comfortable. The sofa was just not great, though OK as a bed when opened (not expected to be as good as the real bed). The bed mattresses were hard and had springs sticking me in the side.
Staff was pleasant, and the location great if you're looking for the NW Valley area. The elevator and hallways had an odor, though not in the room.
Staff also need to have explained to them the definitions of "double" and "Queen" beds. I had called the desk when making the reservation (and again at check in) and asked about the bed size and told that they were queens (they were double/full). As a platinum member, I have seen better HI Expresses, but its better than a lot of the competition.
August 14, 2014
Rated 5.0 out of 5.0 by Dennisgd640 Great experience at a reasonable cost
Upon arriving at this hotel, I was greeted by friendly smiles from staff. They were helpful and pleasant to deal with. Check in was smooth and easy. The swimming pool was small and at first I thought it was a hot tub. Because of the heat, we did not use this pool. But, it was clean and fresh looking. I had a restful, and enjoyable stay and would do it again when needed. The breakfast was good, but a little on the cold side for hot food. Although, there was a good variety.
August 13, 2014
Rated 4.0 out of 5.0 by David443 Basic hotel room with friendly attentive staff
My family stayed in the hotel for 4 nights in order to attend a large family event. I rented a 2 room suite with 2 beds.The room was very plain, and as I've found common to most hotel chains the beds are rock hard and uncomfortable.
That said, the hotel was very quiet and the facility and surrounding area were pleasant and secure. The middle of the road quality of the accommodations was offset by the friendly and helpful staff. Everyone I spoke to during our stay was polite and genuinely helpful.
On the whole I'd stay there again, however I think I'd opt for a room with a king size bed and let my daughter sleep on the pull out sofa bed. It couldn't be any less comfortable than the double beds we slept on.
August 12, 2014