Rated 4.3 out of 5 by 82
Rated 2.0 out of 5.0 by KezSta Very good over all, however......
ask for a room far away from the lifts!! We endured the night long clunk, clank and hum-drum of the lift and as a result had broken, interrupted sleep. Woke up feeling extremely tired and irritable from the lack of sleep.
On a positive note the hotel in general is very good. It is clean and well equipped the staff are lovely and accommodating and the free breakfast is only some bacon shy of what you'd pay for at other similar priced hotels.
October 29, 2013
Rated 4.0 out of 5.0 by DriverPaul Good Location
Very good location for where I was working, nice clean and comfortable room, well looked after.
October 10, 2013
Rated 3.0 out of 5.0 by teuchter not room 223 &- noise from lift all time in room
Hotel good other than noise from lift all the time. Did not realise what this dull hum was until it became more infrequent later evening, occasionally woke me during the night before I realised it was the lift. This noise was NOT a slight hum which I could ignore but a very intrusive noise. Will ensure I am not near that lift again.
This is not the first time lifts have kept me awake at hi, why do I Not have this problem in any other hotels?
October 7, 2013
Rated 4.0 out of 5.0 by Milloy52 Comfortable and cosy room with good staff
On arrival we were greeted as priority club members by Andrew who was on reception, Andrew was very helpful and friendly. A very enjoyable stay.
October 3, 2013
Rated 5.0 out of 5.0 by Maxsam11 Great for dogs and us
Staff very pleasant and helpful. Great for my dogs. Nice touch a blanket and bowl in room. Beds and pillows great. Very nice stay.. Great having wiif.
October 1, 2013
Rated 4.0 out of 5.0 by JimmerB Still good place to stay
Have stayed at this HIE many times before but have found it fully booked over past few months, found out why -appears to be on Bus Tour itinerary now which explains no room availability at times. The staff cope very well which is just what you would expect and make your stay a pleasure.
September 25, 2013
Rated 4.0 out of 5.0 by Boba712 Warm Welcome In Perth
This is one of the better managed Holiday Inn Express hotels. You are greeted with a warm welcome on arrival. The hotel is convenient with ample parking. The restaurant next door is convenient too. The only negative was that the new "free" internet connection was not working.
September 22, 2013
Rated 4.0 out of 5.0 satisfactory dwelling experience.
suite was comfortable, staff were helpful.. one small annoyance is that the wifi tickets issued are only for 4 hours and although its free needing to get a new password and user ID a few times a day could be replaced with a 24 hour pass!! otherwise I would recommend the place without hesitation.
September 19, 2013
Rated 4.0 out of 5.0 by karen23 lovely hotel, very friendly staff
had a lovely stay at this hotel. staff were very friendly and helpful, nothing was too much trouble for them. room was basic but clean & had everything we needed. great choice at breakfast, everything was nice & fresh.
September 19, 2013
Rated 5.0 out of 5.0 by morlandmonk Is this the best Express in the UK?
One of the friendliest welcomes I have ever had, not the usual friendly but more 'old friend you've not seen in a while' friendly! We took our collie with us and waiting in our room was a blanket and water bowl, I have never had service like it before! The hotel itself is a basic, old style, HIE which is not a bad thing but the staff are what really makes this place special. Only downside is lack of recognition for Platinum status, not unusual for HIE's but disappointing none the less.
September 15, 2013
Rated 4.0 out of 5.0 by Back22 Very Welcoming and comfortable
Good place to stay when travelling around Scotland.
Comfortable and friendly staff.
September 8, 2013
Rated 5.0 out of 5.0 by PC34 Good Nights Sleep
Stayed for one night for work, warm powerful shower, comfy bed with 2 choices of pillow, had a room that was closest to the road but didn't hear anything through the glass, and I am a light sleeper. Pub next door for a quick bit to eat and a bar in the lobby of the Hotel to get a night cap with colleagues. Breakfast was everything you would expect from a buffet.
September 3, 2013
Rated 2.0 out of 5.0 by Iain123 Noisy Lift
Our room was right next to the lift - and so were a number of others - and the noise of the lift going up and down was loud and very annoying. ..right into the early hours. On mentioning this to reception on check out, the receptionist said " Oh, next time you should stipulate a quiet room." Should I need to do that? I wont be back.
August 28, 2013
Rated 5.0 out of 5.0 by Bunillidh The outside of this building does not do the inside justice
Stayed here for one night on our way north, we wondered where we were going as we approached the building - not a good way to access, but don't know how I would improve it. The outside of the building didn't look very inviting ...... however ....
The receptionist greeted us with a smile and the check in was smooth and welcoming. The room was spotless, and well furnished. Loved being able to access the internet in our room.
Breakfast next day was a delight. Despite being busy, the stock levels were kept up, the staff were very approachable and friendly. ?Tables were cleared very quickly. The bonus for me was the 'no added sugar' marmalade - wonderful for diabetics! Well done whoever thought of that.
Check out was smooth, and we left saying we would highly recommend the hotel to everyone!
August 27, 2013
Rated 3.0 out of 5.0 by Thompa Extremely uncomfortable bed.
Probably the worst nights sleep I have ever had in a hotel.Bed was so uncomfortable that I never slept a wink.Room was also very small it felt claustrophobic.Hotel itself was fine and staff were friendly enough.Breakfst was great as well.Could not recommend a stay here on lack of sleep that was had.
August 23, 2013
Rated 5.0 out of 5.0 by weemags Enjoyed our stay
We stayed here for one night, booked 3 rooms for ourselves and friends. We were going to Perth Races and this is an ideal hotel to stay, we parked the cars and got a taxi to the races and back again. The rooms are clean and comfortable with free wifi. There was a good selection of food on offer in the morning, we all enjoyed our stay, it was just for one night this time but would be happy to stay here again. The room had everything we needed and a nice big shower.
August 21, 2013
Rated 5.0 out of 5.0 by Scotsam Excellent
The whole experience was far better that the £200 per night hotels in Fort Augustus, Killin and Fort William. Really impressed.
August 20, 2013
Rated 5.0 out of 5.0 by Rosie23 Relaxed stay
Very enjoyable base for our extended family from which to enjoy Perth and area. Relaxed and comfortable rooms
August 18, 2013
Rated 4.0 out of 5.0 by Cornwallis Good staff
We always enjoy our stays at HIE,Perth, UK. Everything was fine as usual except that my booking request was for a quiet part of the hotel, since we are an older retired couple. This request is usually always granted, but on this occasion we were close to a lift and the hotel was very busy with foreign visitors and we were badly disturbed by the lift.
Apart from that every thing was fine and the Duty Manager dealt with my complaint admirably.
August 17, 2013
Rated 1.0 out of 5.0 by Disappointed92 Room smelled badly of cigarette smoke
Very disappointed, room smelled of smoke. Although staff installed a de-oderiser, it wasn't effective. When we complained again, reception staff admitted there was a problem with an increasing number of guests smoking in non-smoking rooms. Despite this, the manager on duty didn't think there was a problem with our room. We complained by email to the general manager, but this has so far been ignored. Not very good customer service.
We've stayed in good Holiday Inns before, but definitely wouldn't recommend this one.There are cheaper, better quality hotels than this.
August 16, 2013
Rated 3.0 out of 5.0 by Shwenn VERY dated hotel but good breakfast.
Stayed a night here and expected a nice place to match the price paid. However, the rooms are so dated and small. I did't expect to pay Holiday Inn Express prices and getting a Travelodge room!
When i arrived, I asked the check-inn staff to change my room to one which does not face the main road. She checked and changed with no fuss. Grateful for that!
The free breakfast was good though and that was the only saving grace.
August 15, 2013
Rated 5.0 out of 5.0 by Brimel Receptionist & Breakfast staff
First impressions of a hotel is the receptionist. The lady who greeted us on the evening of the 5th August was efficient and welcoming. The ladies who were present at breakfast the following morning were unobtrusive and efficient in keeping the tables clear and clean and supplies stocked up. This is so important in such a small eating area.
August 14, 2013
Rated 5.0 out of 5.0 by Aggieblue Good value accommodation
Two adults + two children accommodated for wedding occasion, staff helpful throughout with taxi advice etc.
August 10, 2013
Rated 3.0 out of 5.0 by Kkrriiss27 Ok but few problems
I am a platinum elite IHG rewards club member, yet when I arrived at the check in time of 2 pm the room was not ready. I went into the city for a meal and returned 3 hours later. The room was ready then.
It was incredibly hot during my 2 nights stay and the rooms were not air conditioned. A sign in the room instructed that the room window could be swung right open for ventilation, however there was an additional locked catch at the bottom preventing this. When I asked at reception for a key to open the catch I was informed that a member of staff would have to do this and a £20 deposit would be required and I had to sign a disclaimer document. I did hear a number of other guests complaining about this ridiculous requirement, otherwise my stay was ok.
August 2, 2013
Rated 5.0 out of 5.0 by Liz111 affordable quality
Hotel very convenient near the A9. Nice restaurant/pub next door. Good sized room, clean, comfortable. Bar downstairs and breakfast room. If you get a good price it's great. Full price is too dear.
Will definitely use it again.
July 17, 2013
Rated 5.0 out of 5.0 by macaskill our stay
really enjoyed our stay in this hotel ,Clean ,comfortable,and staff were lovely , helpful and very pleasant .
July 10, 2013
Rated 5.0 out of 5.0 by Jehn Great for Dog lovers!
We had a very comfortable stay - staff were helpful - dog was accomodated
July 4, 2013
Rated 2.0 out of 5.0 by FreqTrav13 Cold showers, no wi-fi and lacks atmosphere.
I stay regularly at this hotel for business purposes. Almost every week for the past 3 months, and my room is always very clean as are all the communal areas.
Unfortunately for the majority of my stay, the wi-fi did not work which as a business traveller is most annoying.
For my most recent stay, I had cold showers both in the morning or evening. Unacceptable in my opinion.
The hotel is completely isolated, with only a pub next door for food (unless you count the BP garage). For someone with no car, it is not a place to stay fullstop.
It is only convenient for business travellers to the SSE offices next door (like me).
On the whole, the staff are friendly and helpful and place is clean. But lacks any kind of atmosphere, and is isolated.
July 2, 2013
Rated 5.0 out of 5.0 by Robert11111111 EXCELLENT SERVICE
Acess takes a bit if finding, otherwise first class
July 1, 2013
Rated 3.0 out of 5.0 by Joandja11 Value for money
Comfortable stay at Holiday Inn Express and reasonably priced for a family room.
June 25, 2013