Rated 4.1 out of 5 by 68
Rated 5.0 out of 5.0 by Frances34 Welcoming and Relaxing
Very welcoming after rubbish journey. Great room and lovely breakfast. Excellent value for money.
November 13, 2013
Rated 5.0 out of 5.0 by Dudleyoscar Value for money - Excellent service
We stayed here at very short notice having not been able to get a room at the Marriott across the road. Having been optimistic we arrived to be very pleasantly surprised. Booking at last minute left us with one room option and that was a room with 2 single beds. On checkin I asked if there were any double rooms available but unfortunately there weren't. The lady at the desk then said that if we didn't mind a few bathroom pieces being lower down that we could have a disabled room which did have a double bed. We did and the room was clean, roomy contained everything needed for an overnight stay. Staff here are fantastic & can't ease you enough.
I would highly reccomend this hotel and will be returning.
October 30, 2013
Rated 4.0 out of 5.0 by Zeb02 Nice
Very friendly staff.
Very tast breakfast -
Just what you need after working a night shift outside!!
October 23, 2013
Rated 4.0 out of 5.0 by kenny41 very good service
stayed here before.always good service and very comfortable.easy to book.will be here next year.
October 17, 2013
Rated 5.0 out of 5.0 by DonnaPolish An Enjoyable Stay
Thank you for the excellent service and standards at your hotel. It was a pleasure to deal with the staff, with nothing being too much trouble. We look forward to staying there again next year.
October 16, 2013
Rated 5.0 out of 5.0 by Topcat65 Comfortable, clean and excellent service
Once again first class service from check-in to check-out
October 12, 2013
Rated 5.0 out of 5.0 by cprobbo staff were great
we arrived the staff were excellent professional and courteous. we were very impressed with the room and facilities. we went to a concert at the arena and when we returned to the hotel at 21:30 hours we ordered food about 21:55 there was no fuss and the food was great again I must say the 2 gentlemen that were on that day were great and very polite and we will use this hotel again.
October 11, 2013
Rated 2.0 out of 5.0 by Christs Room alright ,breakfast terrible
Room was clean and a reasonable nights sleep only interupted by car doors slamming at various times throughout the night.
Breakfast was very disappointing-no eggs, no friut, no pastries,
no newspapers,yoghurt was limited to two choices with one described as some sort of fudge.It took pennypinching to a new level and I am from Yorkshire.
Stay in area about six times a year,have already booked elsewhere for next months visit.
October 10, 2013
Rated 5.0 out of 5.0 by Pb06 Very welcoming.
Clean rooms and public areas - very helpful and friendly staff. A very enjoyable stay.
October 2, 2013
Rated 4.0 out of 5.0 by Debra44 Mrs Williams
Nice size room, great to be able to open the window properly. Good they allow dogs at no extra charge
October 1, 2013
Rated 4.0 out of 5.0 by Daysaway Comfortable room and friendly service, poor evening meal
Overall the hotel was comfortable and tidy and the service friendly. However the evening meal purchased was merely heated up and disappointing. The breakfast was good although partly because we were towards the end of service the choice of pastries and yoghurts were limited. Overall very satisfactory however we wouldn't purchase food on a return visit.
September 25, 2013
Rated 4.0 out of 5.0 by Hanksonfire Weekend Stay
Stayed the one night (Saturday) , and having read loads of bad reports about the breakfast, I waited with abated breath. Nothing to worry about, the brakfast was fine, my only complaint was the slow clearance of the tables from previous diners. The room was excellent, and I heard no other guests or noise. All in all, I would definitely stay there again :-)
September 25, 2013
Rated 5.0 out of 5.0 by JLJ13 Home from home!
I spent a relaxing night at the Peterborough Holiday Inn express. Altogether a friendly comfortable and convenient place to stay. Well located, accessible and blessed with friendly staff.
September 20, 2013
Rated 4.0 out of 5.0 by rach1234 clean rooms good service
really easy check in, room and bath room were nice and clean. only down side was the very uncomfortable sofa bed!
September 10, 2013
Rated 5.0 out of 5.0 by jsvr Excellent weekend break
A weekend break at a very comfortable friendly hotel, which was excellent in all areas.
September 5, 2013
Rated 5.0 out of 5.0 by dogone Peterborough Holiday Inn Express
Excellent in every way, Staff could not have been better, room very clean and comfortable, excellent value including breakfast.
August 28, 2013
Rated 5.0 out of 5.0 by Norm1977 Excellent
Stayed as part of a wedding party and staff were helpful, courteous and efficient, room comfortable, quiet and clean. Excellent value for money. Thank you.
August 28, 2013
Rated 4.0 out of 5.0 by M55M Good location
Good Hotel with good customer care, only thing I find with Hol. Inn is the spring mattress's are not comfortable to sleep on.
August 27, 2013
Rated 4.0 out of 5.0 by Attlantica Lovely polite staff
My family stayed in a family room and though small we found it very comfortable and adequate. Everything was spotlessly clean and the beds were lovely and comfortable. Staff were welcoming and courteous. We will definately stay again.
August 22, 2013
Rated 5.0 out of 5.0 by blizzard753 fantastic
we booked this hotel for the Equifest horse show and found it very clean, comfortable and great value for money. the room was very generous size with ample plug points. perfect distance for the show ground. breakfast was really nice and constantly refreshed. will be returning next year.
August 21, 2013
Rated 1.0 out of 5.0 by show123 booking problems
I booked several rooms for an event we were holding locally. I called the hotel to advise that we had a 3 night room booked but may only use it for 2 with different guests. The first guest had a real problem obtaining the room as it was for the second night of our booking as they kept stating that it had been cancelled due to a no show on the first night, despite my phone call!. On the third day I contacted them again to advise the name of the guest using the room, after 1/2 hour on the phone again they stated that the reservation was not on the system, I even advised the room number. They were insistant that we had not booked the room for the 3 nights. I know its a cheep hotel but I really would have expected a more sympathetic response from them especially as I had taken the trouble to phone and explain the position. The other guests did state the rooms were comfortable and breakfast was sufficient. The gentleman on the phone was not over helpful. I would have to consider re booking at this venue for several rooms.
August 20, 2013
Rated 4.0 out of 5.0 by BigAl56 Excellent Staff
On two occasions myself and my family have stayed at this hotel and on both occasions we have found the all the staff to be extremely helpful and friendly. Our purpose for visiting Peterborough was to find a property to let for our daughter having never visited the city. On our first stay at the hotel, we asked Graham for his opinion on places in Peterborough that would be safe for our young daughter to live in. He was more than willing to spend time talking to us and give us very useful advice. He also told us that another member of staff, Eddie, would be able to give us more advice about renting properties in the area. When Eddie started his shift, he was incredibly helpful, very friendly and nothing was too much trouble to ask about. On our second stay at the hotel, Graham remembered us from the previous visit and asked how our search was going.
The attitudes from all the members of staff were very welcoming, made our stay very relaxing and created a family feeling. From personal experiences from staying in other hotels across the UK, it is rare that staff members are as friendly as they are at this hotel.
August 16, 2013
Rated 5.0 out of 5.0 by Psobuzz Great stay
Fantastic value, friendly helpful staff. Clean and comfortable. This is the 2nd time I have stayed here with my dog.
I would stay again. I can't fault it. Ted my dog liked it to as he didn't have to pay anything to stay here!
August 15, 2013
Rated 4.0 out of 5.0 by Ella48 Good experience
I asked about herbal teas as the brochure said you provided them, and there were not any for my first breakfast. However after that there were plenty. So thank you for resolving that.
My room was quiet and comfortable, and I slept well!!
August 8, 2013
Rated 5.0 out of 5.0 by Rosanna Staff
Amazing staff and service nothing too much trouble. Made us all feel very welcome. Thank you again for making our stay so comfortable.
August 3, 2013
Rated 1.0 out of 5.0 by Notahappybunny Awful
I had to ask twice for a sheet and quilt cover so that I could make up my bed as not done prior being able to go to bed. Room sweltering. Breakfast awful with scrambled egg being more salt than egg, and sausages and bread for toast being the cheapest and nastiest that could be found. Emailed Customer Services a complaint as told manager not available and still waiting a response! Own fault as this was 2nd chance for this hotel as stay in January also awful. Will not be giving it a 3rd chance
Of note despite notice I bathroom re nail files etc from reception told by reception staff when I tripped and snapped a nail that no such items were available. A bit pointless the notice then!
Also why is the Priority Member signing in sheet also obviously a piece of paper torn from a book?
July 25, 2013
Rated 1.0 out of 5.0 by Dez1970 had to make own bed!!!!!
This is the second time we have stayed at this HI Express, granted the last time was a few years ago. Not a pleasant stay this time. On arrival it had one member of staff doing everything. We had to wait to check in whilst he made and served food. When he did manage to get to us he stated that housekeeping had not prepared the room, "you will have to make up our own bed". This room was booked well in advance. We eventually managed to re-arrange the room and set up the sofa bed to allow our kids to sleep.
The room did seem clean although getting very dated, but the coffee/tea etc were not refilled for two let alone four occupants.
I noticed a sign in the lobby stating that you had games or colouring books for the kids. I asked for these and was told they did not have anything like that. When I pointed at the sign he just shrugged and carried on with his duties. I did not ask him to refill the coffee/tea etc as I think this may have tipped him over the edge!!
The bed was awful and very soft. Rolling together during the night was inevitable.
Fortunately on our return leg of our journey we stayed at a different HI Express, Leeds Oulton Road, big difference.
I will not be returning to this site but will pay careful attention to the owners of the next HI Express to make sure the standards you normally provide are met.
July 14, 2013
Rated 4.0 out of 5.0 by Damson Overall very comfortable.
Would give all round "excellent" review if the rooms had not been so HOT! We arrived on a baking July day and lack of ventilation (window closed and would only open 4") together with the heat outside meant for an uncomfortable, sticky night! A fan was provided but didn't really make much difference. Staff were very attentive and helpful - and room was clean and well presented.
Would recommend and would use again.
July 12, 2013
Rated 4.0 out of 5.0 by Isaac395 CLEAN GOOD VALUE
This hotel is good if you are traveling. Clean good value no nonsense.Ideal location 2 minutes from A1.Located next to the East of England show ground.Havester type pub next door and hotel has limited bar menu.Have used this hotel on several occasions and will use again.
July 6, 2013
Rated 3.0 out of 5.0 by MandH08 not the best
must be one of the worst holiday inn we've stayed in, very old and tired building and décor, their idea of air conditioning in this place was an electric fan, was kept awake most of the night with other residents banging car doors and the heat. we booked or thought we booked a double room but on arrival it was a twin. Staff could of done with putting a smile on their faces, but the breakfast food was not bad.
July 6, 2013