Rated 4.4 out of 5 by 94
Rated 5.0 out of 5.0 by Magbk Room very comfortable - good breakfast
Good service and breakfast was served earlier than posted so this facilitated our early get-away.
December 16, 2014
Rated 5.0 out of 5.0 by Gymnast Dad Best deal in Petersburg
This hotel is very well managed. The people there actually enjoy being of service.
December 15, 2014
Rated 2.0 out of 5.0 by EAFAB-PQ Not the best, but if you don't have any other option...
It is a typical Holiday Inn Express where the rooms and facilities are in general terms, CLEAN and COMFORTABLE. Their problems come in the personnel side. The ladies in the front desk are indifferent and self absorbed. They have no issues in answering their cell phones and talk to their friends while you are interacting with them. This is far from the service that most Holiday Inn Express give to customers in the rest of the country. The manager is behind this ladies doing the same thing so I guess that is just the culture of the personnel at this specific facility. Once you get to your room and get on the sad internet that is offered, I guess you can have a good sleep. Try it if you want but don't get your expectations too high. Part of the problem is that there is no many hotels around the area and they know it. Oh, and by the way, the breakfast is horrible. It is limited in choices and it is not uncommon for the trays to be empty since it takes them a while to refill them. As I said, not too much in a hurry to service their customers.
December 12, 2014
Rated 4.0 out of 5.0 by mommylonglegs Nice staff - ok access to I-95
Checked in late the day after Thanksgiving. The gentleman at the front desk was so nice and helpful and offered to put on a fresh pot of coffee. He could have just as easily told us to make it ourselves upstairs in the room, but instead he took a personal interest. Room was utilitarian and what you'd expect from a HIE near the interstate. Parking was adequate, room AC/heat worked fine, clean. The only downside was the lack of heated, indoor pool, which properties of similar cost offered. There were a couple of treadmills and a small exercise room. Was 15 min late checking out and had a knock on the door from housekeeping but they were more than gracious in acknowledging our delay and not hassling us. The location is kind of off the beaten path a bit, so it was quiet and we had a good night's sleep. All good!
December 2, 2014
Rated 5.0 out of 5.0 by Chrissy14CP Will come back again
We had a wonderful reception from the desk clerk when we arrived early, and she was able to get us a room to relax after a long trip. In fact all of the staff were friendly and helpful. It really set a good impression for us for the rest of the stay.
The place was clean. We often go around and clean things wherever we stay and find dust or hair. BUT... This place WAS VERY CLEAN, and we did not find any dust. Thank you housekeeping staff :)
Although there was no smoking in this hotel, our rug did have several cigarette burns in the carpet from past guests, but it was clean.
They had an outside pool, but the weather in November was not right for such activity. It would have been nice to use an indoor pool. They had a small workout room, but we took the opportunity to relax.
The breakfast was very good and the staff friendly. Plenty of food to eat. However, they had a Waffle House located next door which served good food as well. We often look for Waffle Houses when we travel down south along the east coast.
Gas stations were located nearby, and their prices were better than other areas which was a plus for us. One nearby station appeared to have a Burger King attached to the building, but we did not try them out on this trip.
Wonderful place to relax for quiet and rest while traveling. Undoubtedly, we will come back.
November 30, 2014
Rated 3.0 out of 5.0 A fair value for the area
The hotel is convenient and the staff is very attentive. Our only problem was the heavy cigarette smell and odorizer smell in the room.
November 24, 2014
Rated 5.0 out of 5.0 by HBIII Very nice hotel
Enjoyed my stay here and will stay here again. Accommodations were nice and the staff were very helpful.
November 24, 2014
Rated 5.0 out of 5.0 by Big Daley 1 My stays at this hotel are always great!
The staff at this hotel are always friendly. The rooms are clean and the beds are comfortable. The breakfast is great. I always stay at this hotel when available. My farther-in-law also recommends the Holiday in in Charlestown West Virginia. He loves it. So my wife and I will be staying at this hotel in are next mini vacation to Hollywood casino! in Charlestown. My stay at the Holiday inns are always a great experience!
D. Wilmouth VA.
November 17, 2014