Rated 4.2 out of 5 by 48
Rated 3.0 out of 5.0 by TexasCow Check-in Disaster
Arrived to find a line of eight parties waiting to check-in. Behind the desk was a trainee with no support. When he called others, they did not answer the phone. He really tried as hard as he could and remained relatively calm in a tense situation as more and more people arrived. Finally he was able to find another person to help, but I am not sure how helpful he was.
This is not the fault of the trainee; it is the fault of management not having someone available to assist and train him. I suspect a convention had just left because some of the rooms claimed to be "ready" were not and people came back to the front desk complicating matters further.
Give the trainee a gold star and he is the reason I will try to stay here again. Give management a bunch of demerits for this unnecessary difficulty for a number of your guests.
February 28, 2014
Rated 5.0 out of 5.0 by Nanz23 Exceeded our expectations
Beautiful, clean hotel. Everyone on the staff was friendly. We had a suite and we were pleasantly surprised at how big the rooms are. What a great find!
February 1, 2014
Rated 5.0 out of 5.0 by BAQO Great Staff
My husband and I were traveling in separate cars on our way from NY to SC. I arrived first and inquired about the hours of the nearby restaurants since he would get there around 10pm. Well he would not be there before they closed. The person at the desk recommended the fish restaurant across the street as they had take out and we would be able to heat the food for him in the microwave in the room when he arrived. She gave me the phone number and a coupon. Solved our problem. I am very grateful for her concern. Thanks
January 2, 2014
Rated 2.0 out of 5.0 by Rags comfort problems
After a long ride in traffic when we get in our room I could get the TV to work because the batteries in the remote were dead. So I had to go down to the front desk to get new ones. When I return to the room my wife tells me that the thermostat doesn't work. So I called the front desk again , before they could help us I was able to find that the reset button on the plug had to be reset so I was able to fix it my self.By time the staff got to us we were in bed and I sent them away. I was figuring maybe they would adjust my bill since I'm a priority Member but not so. Very un-pleasant stay.
December 31, 2013
Rated 5.0 out of 5.0 by MMDA Great experience
My husband and I enjoyed our stay, nice and clean. Great breakfast.
Very nice staff. Whenever we will pass in that area we will stop.
We highly recommend this hotel
December 27, 2013
Rated 5.0 out of 5.0 by BigRed75 Great Service and restful night!
We stopped at the hotel returning from Florida late in the evening and found the facility clean and the staff very friendly. When we got up in the morning and went to the breakfast area we were greeted by very friendly staff who arranged for hot food to be added to the counter to make sure we had a hot breakfast before continuing on our travels north. Thanks Ebony!
December 20, 2013
Rated 5.0 out of 5.0 Comfortab le bed and superior service
when we arrived at the hotel, our room packet was already prepared and available to us immediately. we then received a phone call within 30 minutes to inquire whether our accomodations were acceptable and any other needs they could help us with. very recommendable hotel
December 18, 2013
Rated 5.0 out of 5.0 by NarragansettFisherman One Night Stay
Staff was excellent and rooms are clean and quiet.
Great stop over from a long I-95 drive.
December 5, 2013